Categories: Report a problem :

Accounts merged and now my files are gone.

Showing 1-8 of 8 messages
Accounts merged and now my files are gone. Molly Fisher 4/17/13 12:32 PM
I let someone else borrow my computer and when they logged into google, they managed to merge our accounts.  Her email address was the "primary" and mine was the alternate.  I removed my email from the account, but that ended up deleting my entire google account.  I thought re-signing up with that email address would fix things, but it just created a blank account, so it appears I have lost all of my google+ account info and the things in my google drive (I wasn't using the email).  I have some external links to some of my googledocs and they still work, but none of the docs show up in my newly created account.  Help!  How can I get back my google drive and my google+ account?
Re: Accounts merged and now my files are gone. Amy Peach 4/30/13 9:49 AM
I have the exact same problem.  I deleted a secondary account I no longer needed and now all sites and docs are missing.  Did anyone get back to you on how to recover it?
Re: Accounts merged and now my files are gone. Molly Fisher 4/30/13 1:29 PM
No. I tried chatting online with a representative and they basically told me it was all gone.  I never got any of my files back and I've had to start over, unfortunately.
Re: Accounts merged and now my files are gone. Benjamin Hutchins 6/3/13 6:58 AM
You do not delete the secondary account. Simply log out from the computer that has both accounts available and log back in with your own.

Additionally, when letting friends use your computer, always put them in private browsing mode in your browser, let them use a browser other than your primary, or put them onto a guest account.

Re: Accounts merged and now my files are gone. Timo Josten 6/3/13 7:03 AM
I even ask myself how it's possible to end up deleting the whole Google account. As far as I remember, you're explicitly asked if you want to DELETE your account which deletes ALL of your files.
Accounts merged and now my files are gone. Andrei Simionescu 6/3/13 7:57 AM
Always use Incognito Mode for this purpose: https://support.google.com/chrome/answer/95464?hl=en
I mingle tons of computers/Gmail accounts and never had an issue.
Accounts merged and now my files are gone. albzey 6/3/13 9:08 AM
You should try the steps here:

https://support.google.com/accounts/answer/1212172?hl=en&ref_topic=2382753

Re: Accounts merged and now my files are gone. angelp1ay 6/3/13 1:08 PM
It shouldn't be possible to merge 2 accounts without entering both passwords.