Categories: Report an issue : Contacts and Sync : iPhone, iPad or iPod :

Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed

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Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed sroussey 8/24/12 6:36 PM
My connection to the gmail via Exchange server method stopped working, saying:
 
Cannot Get Mail / The connection to the server failed.
 
I've tried deleting and re-adding the account, changing my password, and completly restoring my phone, but I still get that message when I try to check my mail. I can, however, set it up as a regular gmail account, and that works just fine. Furthermore, my calendar works when I set up as an Exchange account, it's only the mail that doesn't. I can also see all of my gmail labels if I look in my mailboxes, but I can't receive data. I tried the captcha thing. No dice. This is a plain gmail account, not an Apps one.
 
Help!

iPhone 4S, iOS 5.1.1
Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed NCortes 8/24/12 8:33 PM
I'm having the same exact problem. Tried everything and still no working. Hopefully someone will know and share a solution.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Adam Alexander 8/25/12 10:24 AM
Same issue suddenly started for me some time in the last day or so.  I have done everything except restore my phone.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed NCortes 8/27/12 1:09 PM
I would prefer not to restore my phone.  Further, I installed GMAIL iOS app and while it works, I have to refresh to receive the emails... doesn;t automatically download them, so don't have any notifications
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed ds1234 8/27/12 2:31 PM
I am having the same issues as well.  Last Thursday tried setup new IPhone and everything is exactly as our other phones but the new doesnt work.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Adam Alexander 8/28/12 4:54 PM
I am also having the same issue with the iOS app, which started around the same time.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed rickbk75 8/29/12 11:14 PM
Has anyone found a solution to this problem? Are you still having that issue?

I just moved from a Blackberry to an iPhone 4s and I am having this issue.

Any ideas/solutions?


Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed sroussey 8/30/12 7:37 AM
Still not fixed. Apple said it was definitely google's problem. Google? Any support here?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed jkolodinski 8/30/12 12:05 PM
Seriously!  What the hell man?  Where is google?  
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed BrittanyBee 8/31/12 2:19 PM
Hi all, 

Thanks for reaching out. We are looking into this issue. I'll follow up as soon as I have more information. For the moment, please post back with the iOS version you are syncing on. 

Thanks! 
BrittanyBee 
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Adam Alexander 9/1/12 5:22 AM
Thank you for responding Brittany!

Looks like the OP is on 5.1.1, and I am on iOS 6.0 (10A5376e) which is beta 4.

I am still experiencing both issues concurrently:

1. Error: "Cannot Get Mail" "The connection to the server failed." (when using iPhone's Mail app configured for Gmail's exchange servers)

2. Gmail app for iOS will only update from within the app, not via push.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed NCortes 9/1/12 6:19 AM
iOS 5.1.1. Looking forward to the solution!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Adam Alexander 9/4/12 4:05 AM
Better luck starting yesterday afternoon - push is now working through the Exchange connection.

I am however still seeing that the Gmail app for iOS does not update unless it is running.  New mail is only shown when entering the app and updating from within.

Thanks for whatever it is you have done so far!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed EinRochester 9/4/12 10:02 AM
Is this only a problem with the iPhone 4? Are folks with the 3GS experiencing the same thing? I am, but I am new to all this and not sure if it's my phone and/or service.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed BrittanyBee 9/4/12 12:02 PM
Hi all, 

This issue should be solved. Can you report if you are now able to get in Exchange? 

Thanks, 
BrittanyBee
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed MJ12 9/4/12 12:26 PM
Working as a charm since yesterday's night :) Thank you!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Adam Alexander 9/4/12 2:30 PM
iPhone 4 here (not 4s) exchange issue resolved now
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Adam Alexander 9/4/12 2:31 PM
Thanks Brittany!  Exchange is working great now.  Do you have any insight into the Gmail app not pushing?  It only gets new content if I log in and refresh manually.  If you prefer I could start a new thread with more detail.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Kathryn.Corkren 9/5/12 5:58 AM
I received the above response and was wondering as to why?
(unknown) 9/5/12 7:51 AM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed sroussey 9/5/12 8:29 AM
I'm the original poster. And no, it is still not working.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Rudess 9/6/12 11:38 AM
Hi - Any update? I've had the exact same issue as the original poster since Aug 22.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed HappyMJ 9/17/12 5:27 AM
Exact same problem as original poster started for me 2 days ago. 3 other (free) Google Apps accounts working on iPhone via Exchange, just 1 account (the one I pay $50/year for) not able to download e-mails and showing "Cannot get mail - the connection to the server failed" error instead. Calendar and contacts for that account are syncing fine via Exchange, list of mailboxes fetched from server fine too, just can't see mail in any of those mailboxes and am shown the above error instead.

Google app able to connect & retrieve mail. Adding account to built-in Apple mail client via IMAP also works but Exchange for that account does not.

Have tested adding same failing account to my iPod Touch and exact same error message shows so it's not a setting on my iPhone. Again, calendar and contacts are coming up fine via Exchange account so it can't be the password either.

Very frustrating when this has been working for over a year and suddenly stops :-(

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed sroussey 9/17/12 7:24 AM
Don't expect much. Mine has been down and failing for a month now. :(
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed HappyMJ 9/17/12 7:30 AM
It's so odd - I'm even able to send mail from that Exchange/ActiveSync Google account, I just can't collect incoming mail in any folder. Have resorted to using IMAP for that account in the interim but without real push and no contact syncing it's not a great replacement :( Here's hoping Google can find the root cause and fix it for all of us shortly!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed BrittanyBee 9/17/12 9:52 PM
Hi all, 

We fixed many accounts today. Can some of you confirm if your account is now working? If not, please let me know. 

Thanks, 
BrittanyBee
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed sroussey 9/17/12 10:35 PM
OMG it works again! Thanks!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed elektrobix 9/18/12 2:47 AM
Hi there, my email stopped working a couple of days ago.

"Cannot get mail - The connection to the server failed"

IOS 5.1.1

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed HappyMJ 9/18/12 3:20 AM
Many thanks BrittanyBee, I can confirm that it is now working again for me again now too. A big thanks to Mike in business support too for looking into this issue for me and keeping me appraised of progress. Great service all round.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed CP4966 9/20/12 10:42 AM
i am also getting same issue on my iphone4 email after ios 6 install
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed BrittanyBee 9/20/12 10:55 AM
Hi CP4966, 

Are you getting an error with your IMAP connection? If so, you will need to delete your account and recreate it on your iOS device after upgrading to iOS6. Let me know if that helps! 

BrittanyBee
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed KaiserSoze___ 9/20/12 1:35 PM
My account is not working on wither Iphone or Ipad... exactly the same problem
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Michal Macyszyn 9/20/12 2:36 PM
Brittany,

I am experiencing exactly the same issue, my gmail account over Exchange has stopped working. I am just getting "Cannot Get Mail / The connection to the server failed". All was fine until today.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed John Soper 9/21/12 6:10 AM
I too am getting the same issue, trying to access my account on my iPad over Exchange.

Error message:

"cannot get mail" "the connection to the server failed"

Any ideas on how to fix this?  I've tried deleting my account on the iPad and re-adding it.  Didn't work... :-(

Help!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Smain nasry 9/22/12 5:43 PM
Hello Brittany,

I've the same issue... I'm on Iphone 4S / IOS 6.  

Thanks for your help.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed pestosauce 9/22/12 9:47 PM
Had the same problem after updating to ios 6. Deleted the gmail account from iPhone, reinstalled and saved it, and it is now working. Thank you Brittany.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed homag 9/24/12 8:35 AM
Hello all,
iphone 4 iOS 6.0
We have Google apps @homag.ca
Setting up as exchange does not work.
The account sets up but will not get mail and the option for "folder to push" is not there.
If i set the account up as gmail it works fine but no push email.
No matter what I do remove accounts power down power up nothing.
I have a gmail account set up as exchange no problem but our apps account @homag.ca nothing works" Cannot get mail" " connection to server failed"
Google sync is enabled from our adminstrator dashboard.
Please advise!!
Ken
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Johan Linander 9/27/12 12:14 PM
I have the same error with iPhone via Exchange. "Cannot get mail - the connection to the server failed". Calendar and contacts are working, but not the mail.

Can you please have a look BrittanyBee!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed jinu11 9/27/12 11:38 PM
hi britannybee, i have had the same problem for over a month now where exchange on my iphone will not connect to server. i have resorted to using IMAP for now which is fine, but i prefer to have the push email. is there any way you can look at my account and fix it?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Christen Christian 10/3/12 12:41 PM
I am having the same issue. When I try to use exchange a message appears "Cannot Get Mail - The connection to the server failed." It isn't syncing anything (mail, contacts or calendar. Please let me know how to resolve this issue.
Thank you.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Marigold Gil 10/3/12 10:57 PM
Hi I am also having the same issue with my new iphone5 iOS6.0

My connection to the gmail via Exchange server method never worked and it reads:


 
Cannot Get Mail / The connection to the server failed.
 
I have tried deleting and re-adding the account, restarting my phone, restoring my phone, but I still get that message. I can sign in though gmail.com but I can't receive data through the Exchange server.
 
Please help!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Daniel Gasienica 10/9/12 3:24 PM
Had the issue on iPhone 4/iOS5 since August when I restored my phone. New iPhone 5 with iOS6 exhibits same issue. If I provide you with my email account, could you please look into it? Two special things about my account: I use ‘send mail as’ feature for using a custom domain as well as two-factor authentication.

Hope this helps.

–Daniel
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Abhijit.jain14 10/9/12 9:00 PM
I am facing the same issue. What is the resolution. This has started once i have opted for 2nd sms verification. Even though now I have stopped facing the same issue.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed bradrs 10/13/12 11:20 PM
Me too! iphone 4S, ios 6.0. I have deleted and re-added the account to my iphone with no change.

Thank you!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed bccaputo 10/14/12 7:20 AM
I am suddenly having this issue as well. No trouble accessing from computers or mobile browsers, but "Cannot connect..." from both my iOS devices. Problem started at the same time on both devices, so I'm convinced it's account-related.

iPhone 4, 5.1.1, using exchange sync for Gmail.
iPad 2, 6.0, using exchange sync for Gmail.

Brittany, please help! I'm glad I found this post.

Many thanks,
--Brian

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed cmln 10/14/12 5:08 PM
Broken again.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed cmln 10/14/12 5:18 PM
Google, you screwed me bad and left me high and dry at a HYPERCRITICAL time for me.  Total, complete loss of credibility.
(unknown) 10/14/12 9:54 PM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed riz383 10/15/12 3:01 AM
Same here. Trying everything. Changing passwords. Enabled 2 step verification. Deleted all my accounts and re entered them. Exchange still not working.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Mike_A_G 10/15/12 7:19 AM
Just started happening to me as well. Quite frustrating. Deleted and re-added account, rebooted phone, changed password, no luck.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed lukes 10/15/12 10:54 AM
Hi Brittany

It seems that I have been locked out of my account on my iPhone 4s running IOS 6. I am able to send emails but not able to receive. I am also able to get my email on my laptop. Please help as this problem is very annoying.

My login info is lukes...@gmail.com

Thanks in advance for your assistance.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed tomtom1980 10/16/12 9:31 AM
I'm facing exactly the same problem. all my iOS 6 devices (ipad, iphone, ...) have my google apps account configured as exchange server and I'm getting that "Cannot Get Mail / The connection to the server" message on all those devices.

my account is t-h@t-h.cc.

any help is greatly appreciated. all the other accounts on my domain work just fine.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Mike Jarrell 10/16/12 10:51 AM
Hi, Brittany. My account just quit working today. It's configured as an Exchange account and I'm getting the "connection to the server failed" error.

It's not working on my iPhone or iPad.

Thanks,

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed the-fox 10/18/12 4:11 AM
Same here. Trying everything. Deleted all my accounts and re entered them. Exchange still not working.
please help meeeeeeee
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed bccaputo 10/18/12 6:04 AM
My issue was magically fixed about a day after posting here. I'm not sure if it was a coincidence or Brittany Bee's intervention, but either way I wanted to say Thanks!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed John Soper 10/18/12 7:24 AM
The Gmail Exchange account issue was also "magically fixed" for me THIS morning (several weeks after posting here).

Thanks to whomever on the Gmail team!  I'm just happy it's resolved.

John

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed homag 10/18/12 7:43 AM
Hello Gmail,
Still not working for me.
Please fix it for us too!!!!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Adam Smith Tdot 10/18/12 8:16 AM
Is this how people are getting this issue fixed?  Posting here, and google works their magic?  I have the same issue.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed rjh11 10/18/12 10:34 AM
Just set up first ever iPhone last night and I'm trying to get my Google Apps email address working through Exchange.  It seems I'm having the same problems as everyone on this thread.  Tried deleting account and re-adding.  Tried other tricks I saw online.  No email, no contacts, no calendar.

iPhone 5
iOS 6
Sprint

** EDIT: Resolved my issue.  Just didn't have "Enable Google Sync for users" checked in the "Manage this domain" area.  Now works great!


Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed David Rothschild 10/18/12 11:11 AM
I changed from an Imap account to Exchange, and get the "Connection to Server Failed". I turned off Two-Step verification, all of the lab features, priority inbox, and reset my iPhone, and still nothing. Contacts and Calendars sync, just not mail. I can also send mail from the account, just not receive it.


I can open m.google.sync/settings on Safari on my iphone, and according to it I have synced, but no dice.


I was able to get it to work for another gmail account I have, but no luck with my primary account.


Iphone 5, AT&T, iOS 6.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Jennifer Tyner 10/18/12 1:16 PM
I cannot get our Google Apps account to work on iPhone 4 iOS 6.0 to connect to server. I can get it to set up via Gmail, but it is NOT securing phones and enforcing policy through that account. The mail will deliver and calendar populate. But I cannot get it to work via Exchange.

Please help!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Daniel Gasienica 10/18/12 1:42 PM
I can confirm my account works now. Whatever magic you used, thank you!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed KDubindahouse 10/22/12 9:00 AM
Brittany Bee - I am trying to get my contacts to sync to my new iPhone5. Mail and Calendar appear to be working fine.
What is trick to sync contacts?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed ales11234123 10/27/12 3:23 PM
i have iphone 3gs and did an update to iOS6 and having the same problem =/
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Horace Chan 10/27/12 10:32 PM
Hi, I have a new iPhone 4S, and this is still not working for me as well. It has been about 2 months now that Exchange has not worked, and I am using iOS 6 (the latest version). Thank you!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Nopro 10/30/12 2:27 PM
Hi BrittanyBee,

I can set up an exchange account without a problem but in common with many others I get the "Cannot Get Mail" message. When I set up a Gmail account it works fine. From your post it appears that accounts need to be fixed individually. Is that the case? If so, could you fix mine please. Thanks.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed jmrch214 10/30/12 8:24 PM
I can not send or receive gmail now, and when i used gmail before it was so slow,like 10min to receive emails, not like hot mail emails sent & received instantly, i have informed all my customers to use my hotmail address,
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed jmrch214 10/30/12 8:34 PM
gmail is like a program from the stone age, i have lost many customers enquiries through your slack gmail service
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed jmrch214 10/30/12 10:22 PM
BB,who have you got trying to fix your gmail problem, Apes form the local zoo???????????/
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed tomtom1980 10/30/12 10:53 PM
do you think randomly insulting people will help your cause? after all, gmail is a free service, so quit acting like the arrogant prick you are
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed jmrch214 10/31/12 4:45 AM
If you offer a service free or not it should work, we are living in the 21st century not the stone age like this service,you fuck#ing retard,
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Ripple 11/1/12 8:25 PM
I just got my iphone 5 today and trying to set up gmail on exchange. I'm getting the same errors as OP. Please help!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed xxlginger 11/1/12 8:46 PM
I updated my iphone 4s to iOS6.1 (the new update) and now I get the same error,
"The Mail Server "imap.gmail.com is not responding. Verify that you have entered the correct account info in Mail settings" please help! I cannot go without my email on my phone, (cause I am a spoiled)
thank you.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed armstrong.dg 11/2/12 1:58 PM
Brittany: I have had the exact same problem over the past week. No dice with all the usual fixes. ios6.0.1 iPhone5. Regular IMAP gmail works, as do calendars, contacts on exchange. Thanks for whatever you can do. really frustrating.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed tomtom1980 11/3/12 1:56 AM
my account magically started working again yesterday. thanks to however you are.
(unknown) 11/4/12 6:46 AM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Connie Brown 11/4/12 7:00 AM
BrittanyBee - please help me! I tried one of the suggestions on a help forum and have now lost my contacts from my last sync. While they weren't up-to-date, at least my major ones were there. Please work your magic for me. (Also, please help all of the other people with this problem. I don't want to be selfish here.)
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed JiggyMac 11/7/12 5:29 PM
I'm having the same issue. Tried all the fixes (Captcha, SSL, etc). In fact, my account works with Exchange on my iPad but not my iPhone. Please fix. Thanks!!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Connor Smit 11/10/12 7:33 AM
Having this issue since today, won't send or receive mail. On an iPhone 4S iOS 6.0
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed asmer 11/13/12 6:49 AM
Same issue started for me yesterday - Everything is set up fine but I get the message "...Connection to the server failed". I did not change anything with my setup, so I guess it's either on Google's (or Apple's?) side.

It would be great if you guys could fix this!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Shann Mehrotra 11/13/12 5:55 PM
Yes my account shannm...@gmail.com stopped working entirely on my iPhone 5, iOS 6.0.1
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Philip_O 11/14/12 12:29 AM
Same thing; WHERE IS THE REPLY FROM GOOGLE?

 "The mail server 'imap.gmail.com' is not responding. Verify that you have entered the correct account info in Mail settings."

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed MAC.MAC 11/14/12 2:26 AM
HI Brittany,

I wonder why I can't receive any e-mail from others
It is so inconvenient to my work.
Can you help me to solve this problem?
Thanks.

Cheers,
Mac

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Tom Kelly 11/14/12 6:24 PM
I'm having the same connection problem with tome...@gmail.com.  iPhone 5 running iOS 6.0.1 on Sprint.

When I open mail it initially claims "Connecting..." and never move past that status message.  Eventually it will tell me:  "Cannot get mail.  Connection to the server failed."

Please help!  I'm encouraged by the posters above claiming their issue has been resolved after posting here, so i'm keeping my fingers crossed.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Jerome Johnson 11/16/12 11:40 AM
I'm having the same issue, but I'm using an iPhone 4s and running iOS 6.0.1.  This service works fine on my iPad and my Calendar and Contacts sync on my phone.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Alston311 11/16/12 1:14 PM
I am unable to access my gmail from iphone or ipad!  Can anyone help?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed AndyC86 11/20/12 6:47 AM
Hi !! same exact issus on my google mail on my iphone (through exchange)... Can anyone help? it is my work email !!!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed webcredible 11/20/12 7:20 AM
I am getting the same, I pay for this corporate account! Please Google, fix this! I am on iOS6, connected via Exchange account per your professional services.
(unknown) 11/20/12 7:28 AM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed emkeyser 11/20/12 7:31 AM

same problem here. of course google apps status dashboard fails again showing all services running normally. of course every single one of my gmail google apps accounts is failing.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Tanix 11/20/12 7:33 AM
Me too. Worked fine last night, now it doesn't work at all. I've tried resetting my password both at Google and on the device, deleting the Exchange account and starting over... nothing.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Stevodetsam 11/20/12 7:45 AM
Mine also stopped working this morning please fix latest iOS firmware won't work on iPhone or ipad
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Lonewolfers 11/20/12 7:49 AM
Same issue as those above, we have alot of IPHONES in our business using the M.GOOGLE.COM link, and we have a Corporate Google Apps account, a swift resolution or work around would be greatly appreciated

Thanks

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed alex_pokrash 11/20/12 7:49 AM
same problem. i can login with web interface but exchange does not working couple hours.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed alex_pokrash 11/20/12 7:51 AM
same problem
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Chucko555 11/20/12 7:52 AM
HELP!  I had to change my password and now my Iphone 5 and Ipad 2 has this problem with my exchange account.  This is horrible, I'm losing business and looking very unprofessional to my clients!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Beth Patterson 11/20/12 7:54 AM
Oh dear! Now me too! Can you fix my account too?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Jimbo L 11/20/12 7:55 AM
Same here. Trying to sync Gmail via Exchange on my iPhone 4S iOS 6.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed JaxCat 11/20/12 7:56 AM
iPhone4, running iOS 6.0.1, Gmail set up through Exchange

Worked for years just fine, now won't connect at all as of this morning.  Please fix!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed DanielGJohnson 11/20/12 7:59 AM
I am having the same problem.  It started first on my iPhone 5 and I now have the same problem on my min iPad.  The Gmail app works fine but the Apple app gets a "The connection to the server failed" error.

How do I fix this?

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed rpwhales11 11/20/12 8:00 AM
I keep getting the cannot get mail, cannot connect to server error with gmail exchange...just started this morning and cannot fix it...someone help...I use iphone4 with current updates!!!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Boily Pierre-Luc 11/20/12 8:01 AM
Got the same problem here. Im on 5.1.1.
No gmail with the exchange settings.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed chutch15 11/20/12 8:02 AM
Same here.  Exchange suddenly stopped working about 30 minutes ago.  I'm on an iPhone 4 running iOS 6.0.1.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Vik A 11/20/12 8:02 AM
iPhone 5 same problem, Gmail exchange setup stopped working
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed MJ12 11/20/12 8:03 AM
Hi Brittany,

I am having this same problem again.... can you please do what you did last time and make it work again? Thank you!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed MJ12 11/20/12 8:05 AM
same problem here... please help me!!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Brett Beanan 11/20/12 8:06 AM
Same problem here I have 4 Apps accounts (4 separate businesses) and the same exact problem on ALL of them all have worked fine for years and now this morning all are not working.  
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Vik A 11/20/12 8:09 AM
Just re-added my account and working again
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Maily Ferreiro 11/20/12 8:12 AM
i dont received email or send since last friday please helpppppppppp I am receiving just spams.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed DanielGJohnson 11/20/12 8:12 AM
I tried that and it is working again on my mini-iPad.  Going to try it on my iPhone5 now.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed krpediem365 11/20/12 8:14 AM
HI Brittany,

I am now having the same issue.  I cannot get my Gmail account to push emails through.   I have an iPhone 4 OS 6.0.1.  Any ideas how I can fix this?

Thank you!

Valerie

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed JaxCat 11/20/12 8:17 AM
I tried deleting my account.  I also tried turning my iphone off and on.  Neither worked.  I can get mail on the Gmail app and through the browser, but Exchange gives me "Cannot Get Mail, The connection to the server failed." message.

Please fix.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Nate Kauffman 11/20/12 8:19 AM
Same issue, "The connection to the server failed." The regular gmail connection is working fine, just doesn't work with exchange. Just started this morning.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed LeadOtter 11/20/12 8:20 AM
Hi Brittany,

Looking for a miracle here.  iPhone 4S, iOS 6, Exchange was working fine until today.  Tried resetting network settings, deleting and reinstalling the account, etc. - still getting the "Connot Get Mail - the connection to the server failed." message.

Help!

(unknown) 11/20/12 8:20 AM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Justin Thibodeaux 11/20/12 8:24 AM
I am getting that same issue with my exchange account and it just started today...please help.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Clair Hill 11/20/12 8:25 AM
Me too! same problem and have rebooted, removed and added the account again and still no joy!!

Any feedback from Google?


IPhone 4S, IOS 6.0.1

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Lonewolfers 11/20/12 8:26 AM
Just to add the m.google.com link seems to be working again now in the IPHONE Exchange settings, just went back to the person having the issue and all her e-mails/contacts and calendar details are back in the phone
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Devon Steinmeyer 11/20/12 8:28 AM
It must be a larger problem, I am experiencing the same exact issue.  Started today at roughly 8:30 AM CST.  
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Jay Strauss 11/20/12 8:30 AM
Me too!!

Started happening this morning.  Deleted account from iPhone.  Now unable to add account.  Getting verification error

Jay

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed BrittanyBee 11/20/12 8:39 AM
Hi there, 

Thanks for reaching out. We are investigating this issue. I will update as soon as I have more information. Please be sure to post with your device and OS version. Thanks for your patience while we work to resolve this issue. 

BrittanyBee
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed JaxCat 11/20/12 8:41 AM
Mine is magically working now! Thanks mystery person who fixed it.  Let's hope this doesn't happen again.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed (unknown) 11/20/12 8:44 AM
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed bschoner 11/20/12 8:45 AM
I'm experiencing the same problem as of this morning; began with one of the three Gmail accounts I use, and quickly spread to affect all three. I'm on an iPhone 4S running iOS 6.0.1.
(unknown) 11/20/12 8:45 AM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed urabbani 11/20/12 8:47 AM
Same issue.  Works on my ipad mini, but suddenly stopped working on iPhone 4S. OS  6.1.1
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed urabbani 11/20/12 8:47 AM
same exact issue here
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed urabbani 11/20/12 8:49 AM
auto-magically started working just now .!  great but discomforting
(unknown) 11/20/12 8:50 AM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Nate Kauffman 11/20/12 8:50 AM
It's working for me now, as of a few minutes ago. I'm on iPhone 4S, iOS 6.0.1
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Jay Strauss 11/20/12 8:56 AM
I'm on iPhone 4s, v5.1.1
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed BrittanyBee 11/20/12 9:01 AM
Hi guys! 

Good news! This should be resolved. Please let me know if you are still seeing the error and we can continue to investigate. 

BrittanyBee
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Jimbo L 11/20/12 9:02 AM
iPhone 4S Version 6.0.1 (10A523)
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Boily Pierre-Luc 11/20/12 9:03 AM
Fixed for me on 4s-5.1.1
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed bschoner 11/20/12 9:04 AM
...and it just started working again on all three.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Jimbo L 11/20/12 9:06 AM
Thanks Brittany! It's working again for me.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed MJ12 11/20/12 10:00 AM
working again! thanks!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed skifast32 11/20/12 1:24 PM
I am still having the same issues.  I deleted the account this morning and have also been unable to add it back.  I get an error message telling me "Cannot get mail, user name or password for imap.gmail.com is incorrect" when I'm certain the username and password are accurate.  I'm able to log on through the web, but can't install on my iPhone 4s.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Shann Mehrotra 11/20/12 7:55 PM
Mine started working after a few resets.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed dangeloch 11/21/12 2:08 PM
Not working here, new GAPPS account, affecting all Iphones.
(unknown) 11/22/12 2:35 AM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed exceptio 11/26/12 5:08 PM
Hi Brittany
Same problem here, I am on iOS 6.0

1. Error: "Cannot Get Mail" "The connection to the server failed." (when using iPhone's Mail app configured for Gmail's exchange servers)

Please help
Anamaria

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Caroline DesLauriers 11/27/12 9:11 AM
Also having the imap problem and cannot access my email! Please help!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Caroline DesLauriers 11/27/12 9:16 AM
My iPhone is a 4A, iOS 6.0.1, have gotten the cannot access imap message.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Jeremy, Andrea Rasband 11/27/12 9:29 AM
Same iOS version and problem here.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed brandycmc 11/27/12 9:36 AM
Same issue here.  I've had no connectivity since 09:43 GMT yesterday 26-Nov-2012.
iPhone 4S iOS 5.1.1
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed A.BM 11/28/12 9:49 AM
Do we have a fix for re-connecting Gmail to the iPhone?  Love to know!  Mine has been disconnected for days.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Ckrushefski 11/28/12 11:30 AM
Still down for me.  Just deleted the account and tried again but no luck.  Mine failed shortly after the "upgrade" and hasn't worked since.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Ckrushefski 11/28/12 8:08 PM
It's working now!!!!  Thank You!!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Gregg Campos 11/29/12 1:38 AM
Mine just stopped working
I uninstalled and reinstalled but still no luck on my iPhone 5 iOS 6. Please help need my emails on the go.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Pin Sin Chua 11/29/12 8:23 PM
Hii Brittany,

My gmail stop working yesterday. same error message as the rest. iphone 4 and IOS 6.0.1. Could you please help to resolve? Or what I can do to resolve it?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Tony Castro 11/29/12 11:27 PM
I'm still having the same problem, "Cannot get Mail No Internet Connection." Seems to do this mostly when I switch from Wifi to cellular connection and the only way to fix it is restart my phone or connect via wifi. I've had this problem ever since I got my iphone 5 with all OS.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Doris Moeschel 12/3/12 3:13 AM
Hi Brittany,

unfortunately for me since ios6 google exchange syncing with my google apps account doesn't seem to work. It must be definitely an google account issue. I can add the account from my husband on my iPhone successfully. but unfortunately not mine. how do fix.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed J Baker Girl 12/4/12 4:11 AM
Hi, I have been having this problem on my iPhone5 since Nov 29.  Is there any update?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Michael Janke 12/4/12 6:25 AM
I started getting this error on my iPhone 5 yesterday.

The GMail app was also not loading. I had to delete/re-install. No idea if that is at all related.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed J Baker Girl 12/5/12 7:33 PM
I feel kind of stupid for complaining about a free service, but it's been a week and no updates and nowhere to turn but a forum full of complaints with no answers.  

Has anyone had any luck resolving this in some other fashion that we could actually control?  I guess I feel like I'm done with Gmail.  :(

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Angel Guadarrama 12/6/12 7:15 AM
I have the same problem since yesterday
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Michael Janke 12/6/12 7:26 AM
The error went away for me later that day (Tuesday 12/4). I didn't make any changes, just waited it out. Took about a day from when I noticed it happening until it started working again.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Danielle Thompson 12/6/12 5:41 PM
I'm having the same issue. Receiving mail is hit or miss. The error message is constantly popping up.   iOS 6.0.1 on iPhone 5
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Talieh Rohani 12/8/12 12:25 PM
Hi Brittany
I am having problem with iPhone 5 and corporate exchange account. I am not able to receive any email. Get this message: connecting to server failed.
I removed and added the account several time and no luck. I am able to get email in my gmail acct (personal email) but not corporate exchange.

Thank you
Talieh

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Derek Rice 12/8/12 1:52 PM
I'm getting this on only one of the three Gmail accounts I've set up on my iOS 6.0. I've deleted and re-added the account and I've double- and triple-checked the settings.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed LJWIN 1/4/13 12:47 PM
ActiveSync ceased working for me yesterday (still nonfunctional), though it seems just for mail. Calendar still works. Mail via IMAP works, but I prefer push. iOS 6.0.1 on iPhone 5.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed RDeezy 1/8/13 7:52 PM
I started getting this error on my iPhone 5 today running iOS 6.0.2.

The GMail app was also randomly stopped working as far as push goes. The badge and notifications stopped working as well even once opening that app. I have deleted/re-installed. No idea if that is at all related.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed AmmonB 1/9/13 1:29 AM
I seem to be having this same issue since 5 days ago.

Cannot receive mail, but can send.

iOS 6.0.1 on 4s

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed RDeezy 1/9/13 8:00 AM
Mine magically started working again this morning
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Kp Sawyer 1/9/13 1:39 PM
Please help, had the worst problems all week with "cannot get mail connection to server failed" I have tried every option I can find online to fix this and still nothing at all! I'm on my iPhone 4
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed ami5000 1/17/13 8:21 PM
I've been having the same issues as everyone else. Everything will be fine and then all of a sudden it cannot connect to the server when set up through exchange. I have another gmail account set up through imap that never has this problem but I would really like to be able to receive emails with push through exchange. Any word on how to fix the issue??
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed krjk2009 1/29/13 9:26 AM
I am also having this same problem. Iphone4 version 6.0.1 firmware 04.12.02
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Julie Lovell 1/30/13 1:27 AM
I am having the same issue - gmail just isn't working at all. I am using iPhone 4gs with software version 6.0.1. Please help!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Norman Griffin 2/2/13 5:42 AM
Hello.. My iPhone won't download emails. It was working fine for almost one year, then it started giving an error that it could not connect the exchange server. I have checked the outgoing settings and I don't see any issues.

Specs:

iPhone 4
Software Version 5.0

Can you please look into this?

Many Thanks,

Norm

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed anna manko 2/12/13 2:56 PM
Same issue here.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed David Zale 2/12/13 3:19 PM
Just given a new phone at work - iphone 4s. Added my gmail accounts as Exchange and I too get the Cannot Get Mail message. Worked fine with previous phone. I have two gmail accounts and both will not work with this phone.
Whats up?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed rissmeek 2/12/13 4:17 PM
Mine is not working on my iPad but is on my iPhone.  I've doubled checked everything in settings and it is all correct.  I have two gmail emails on my iPad and neither are working.  I get the following, "The mail server "imap.gmail.com" is not responding. Verify you have entered the correct account info in Mail settings.

I'v double checked everything and even deleted the account and set it up again.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed PaulT in Tampa 2/12/13 7:42 PM
Hi BrittanyBee - having the same issue - gmail on exchange works fine on my iPhone 4S, but not on my new iPad mini - ios6.1. Getting the connection failed / cannot connect to gmail problem.  Can you help?  Thank you so much!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Edward Song 2/12/13 11:09 PM
Same issue here. just upgraded from ios 5.1 on a iphone 4s to ios 6.1 on iphone 5 and i can't connect to gmail via exchange.  can still connect on iphone 4s with no problems.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Paul O Donnell 2/13/13 4:31 AM
Me too, just after upgrading from:

iPhone 4 running 6.1 which had my gmail setup as an Exchange account with everything working correctly

to

iPhone 5 running 6.1 which gets the error "Cannot Get Mail: The connection to the server failed"

I tried restoring my iPhone 5 to factory settings and then setting up Gmail as an Exchange account before doing anything else and still the same problem.

Also contacted Apple Support who told me that they cannot escalate the problem until I have contacted Google Support to see if there is an issue on their side.

Please help,

Thanks,
Paul

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed angela phillips 2/13/13 7:11 AM
Brittany - have you figured out the issue? I'm using an iphone4 and iOS6.  I followed the instructions but its saying Connection to the Server failed.  
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Matt Crum 2/13/13 7:20 AM
I am also having the same problem after an upgrade to iOS 6.1 on an iPhone 5. This is a huge issue and I'd love to get it straightened out!

Thanks!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed aaron berman 2/13/13 7:41 AM
Hey brittney having the same issue getting mail on iOS 6.1. Please help!!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed angela phillips 2/13/13 7:41 AM
Matt - i followed these steps and it worked: http://support.google.com/mail/bin/answer.py?hl=en&answer=2753077&topic=1669027&ctx=topic

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed MBU31 2/13/13 8:22 AM
Am also having the exact same problem as mentioned above having just upgraded to an IPhone 5. From being able to sync with no issues through exchange, I now cannot sync anything, which is a nightmare as Gmail is my primary email/calendar and contact account!

HELP!!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Peter Sumeghy 2/13/13 9:43 AM
I have the same issue. Since I have my new IPhone, the account on gmail isn't working!

What's the solution?

Br
Peter

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed MBU31 2/13/13 10:03 AM
Funnily enough, my wife who has also upgraded to an iphone 5 and uses gmail, is not having any problem at all.

Please help google - I really need this to work!!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed MBU31 2/13/13 10:29 AM
My wife has set her account up with Gmail directly rather than through exchange, which is why her account works! However, you cannot sync contacts unless you use exchange.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed gift awatch 2/13/13 10:43 AM
Same issue two gmail accounts and both not working. While hotmail and others work fine.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Ryan Willden 2/13/13 10:52 AM
Same problem with me for three different exchange accounts.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed BrittanyBee 2/13/13 11:04 AM
Hi all, 

Per our announcement, Google Sync connections are no longer available for consumer accounts. I've attached the article that goes over the end of life process. We recommend the following setup to replace Google Sync on iPhone. 

Calendar: CalDAV
Contacts: CardDAV

If you have an existing connection, it will only work on a device on a single connection. If you switch phones or try to re-add Google Sync, it will not connect. 

BrittanyBee
(unknown) 2/13/13 2:04 PM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Lindsay Sittrop 2/13/13 2:07 PM
Hi Brittany
I had a working account until today. It is stated that existing accounts will keep on working.
My company uses google mail as their mail server. And for business account it should still work.

My inbox does sync, but the underlying folders don't.

Please fix my account

Regards
Lindsay

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed rissmeek 2/13/13 3:06 PM
So we can only use a the gmail app now?  Not the mail that is native to iOS?  That makes a gmail account unusable on iOS.  If I do not have my email set up within iOS then I can't use the mail function in many apps.  I don't understand why Google would a)make this change b)fail to notify users and c) why you would allow Apple to continue to offer Gmail under the account settings.

Today I can check one account but the other account comes up invalid username or password.  Not sure what I'll do now.  Considering moving to another email since I need to be able to email from apps.  Very disappointed in Gmail.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed rissmeek 2/13/13 3:08 PM
A follow up question.  You state iPhone but my issue is on an iPad.  Is it the same?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed eradnb 2/13/13 3:19 PM
Can you please fix my account?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed David Zale 2/13/13 3:27 PM
I don't get this.
People just post and post and post about the same problem and I don't ever see a reply from Google. Does anyone ever get the issue resolved? I have tried every single thing I can find and still cannot connect to m.google.com
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed MoeJoe81 2/13/13 3:28 PM
Here’s how to sync your contacts to your device:

Open the Settings application on your device.
Select Mail, Contacts, Calendars.
Select Add Account...
Select Other
Select Add CardDAV Account
Fill out your account information in the following fields:
Server: Enter "google.com"
User Name: Enter your full Google Account or Google Apps email address.
Password: Your Google Account or Google Apps password. (If you’ve enabled 2 Step verification, you’ll need to generate and enter an application specific password.)
Description: Enter a description of the account (e.g. Personal Contacts).
Select Next at the top of your screen.
Make sure that the "Contacts" option is turned to ON.

then you can add your Gmail email and sync your emails and calendar
(unknown) 2/13/13 3:41 PM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed rissmeek 2/13/13 5:48 PM
David Google did post above that the Google sync is being phased out.  I'm still waiting to find out if this means that we can no longer use the mail function within iOS for gmail.  

From Google:

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed rissmeek 2/13/13 5:57 PM
THANK YOU JOE!!!!

I had to delete my CardDAV account that I had set-up already but after I did that and then followed your steps it worked.  You are a genius sir!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed rissmeek 2/13/13 5:58 PM
David use the step that Joe provided below.  They work!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Chris Altman 2/13/13 7:35 PM
Does this include Apps for business accounts?  Because its not working for my business account
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed David Davitt 2/14/13 6:05 AM
Hi Brittany,

I just restored my iPhone 5 and am now getting this same error. Can you assist?

-David

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Jamie Pears 2/14/13 6:39 AM
I have exactly the same problems.
Adding a gmail exchange account doesn't work on my new iphone5 but does work on my ipad2.

Does the message above state that gmail no longer supports exchange?

If so, is there now no way to get push gmail on the iPhone?!

Thanks

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Steven Schneider 2/14/13 7:03 AM
It looks like this has been in the works since December and had been unsupported / not working since January 30th.

http://www.imore.com/google-dropping-activesync-support-gmail-forcing-new-connection-go-through-their-shoddy-imap-service

(unknown) 2/14/13 7:05 AM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Matthew Rosloniec 2/14/13 7:09 AM
I'm experiencing the same issue.  Wish they would either a) fix it or b) create an app that will Push.  Shouldn't be that difficult...this is Google we're talking about.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Steven Schneider 2/14/13 7:27 AM
The Gmail mail app in the Apple AppStore does support push.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Christian Ramsey 2/14/13 8:07 AM
Is there any OTHER way to get your gmail contacts to sync with the iphone without the exchange server working?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Steven Schneider 2/14/13 8:31 AM
Using CardDAV - http://techcrunch.com/2012/09/27/google-introduces-an-easier-way-to-sync-gmail-contacts-to-your-iphone/
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Mike Carruthers 2/14/13 8:51 AM
I just picked up an iphone 4s with ios 6.1.1.  I am having the same problem.  My gmail was working fine with my iphone 4, but will not work through exchange with my new 4s.  I really liked this feature and am missing it so.  I have scoured the internet and have tried all the solutions and non have worked.  Is it possible this could be an issue with my account that google can fix?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Deepak Uppal 2/14/13 9:32 AM
Hi,

I am having exactly the same problem, can someone from Google (Brittany?) fix it please? Much appreciated..

I have a gmail app too, it does notify the emails arriving but it does not download it, so I cannot read it offline.

Thanks, Deepak?

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Mark in Cambridge 2/14/13 1:48 PM
Hi Brittany

I've just moved from iPhone 4 (iOS6) to iPhone 5 running iOS 6.1. Restored my backup iPhone 4 Gmail account and gmail stopped working through exchange. I've deleted, reinstalled, rebooted, etc with no joy.... Very frustrated and hope you can sprinkle some magic dust on my account.

Best wishes

Mark

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed rissmeek 2/14/13 2:11 PM
If it's no longer supported then they nee to update their directions.  I just checked to see how to make an iDevice work with gmail and these are still the instructions.

To configure the 'Mail' app on an Apple device for access to Gmail, just follow these steps:

Make sure you've enabled IMAP in your main Gmail settings
Open the Settings app on your device
Tap Mail, Contacts, Calendars
Tap Add Account...
Tap Gmail
Enter your account information, being sure to use your full Gmail address, including '@gmail.com'
Tap Next
Tap Save
And you're done. You can add additional Gmail accounts by repeating the same steps above.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Sebastian Brinkenfeldt 2/14/13 2:48 PM
Hi Brittany,

Yesterday, I had to replace my iPhone 5 in the Apple Store. Faulty wifi made it impossible for me to use it.

Today, while trying to setup gmail exchange on the new one (have had it working for the three years on my other iProducts), everything works out fine and the account is granted access through the exchange server (m.google.com), however, when trying to browse the account in my iPhones mail-app, I'm met by this error "The connection to the server failed."

So, the "new" iPhone 5 hasn't been setup as a new iPhone, it has been restored to the old backup (which had a working exchange connection with gmail and one for my Google Apps account). I hope you can help me since I haven't actually switched devices since the backup is still the same etc.

All the best

Sebastian

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Mike D Stevens 2/14/13 3:06 PM
I have the same issue a Sebastian, I've just moved from a iPhone 4 to a 4S, and after the restore my Gmail exchange connection refuses to connect.  I've deleted and added the account. as well as going to the unlockCapatch page.  Anyone have any ideas?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed ra1pha 2/14/13 3:24 PM
It looks like google is activly refusing to use exchange sync with new devices. Look at this link posted above: http://www.imore.com/google-dropping-activesync-support-gmail-forcing-new-connection-go-through-their-shoddy-imap-service

I have now switched to googles other solutions (IOS gmail intregration) and CardDAV. But I'm really sad about this :(

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Terry Sundell 2/14/13 10:18 PM
I have the same problem. If this doesn't get fixed I'm going to switch to a hotmail account.

Please help terrys...@gmail.com

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Nick Lenko 2/15/13 9:12 AM
Hi Brittany,

I'm having the same problem too, I updated to 6.1 and now my gmail Exchange doesn't work, which has screwed up a lot of the contacts in my phone as well.

Thanks,
Nick

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Brett Calhoun 2/15/13 9:18 AM
I am having the same problem. I have an iphone4.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed hilman.chung 2/15/13 10:09 AM
Agreed, google need to fix this I do not like to use a separate gmail app to get push mail.

I am already starting to migrate to my Outlook.com account.

We can only effect change in Google's policy with numbers.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Peter Sumeghy 2/15/13 10:15 AM
Dear Brittany,

Just for your information, I just switched to hotmail and I hope google can be still happy with that decision. As you can see its not a problem only for a small group of people and don't forget, the group will grow with each sold Iphone!

Good luck!
Peter

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Sid Shetye 2/15/13 10:24 AM
WTH? I had to restore my iPhone backup to a new device (iPhone 5, warranty replacement) and ran into this - my previously working Gmail stopped working over Exchange!

How the hell am I supposed to sync my contacts OTA if you take away Exchange support? The dedicated "Gmail" option in iOS supports only mail, calendar and notes - no contacts (Exchange only).

Google, you are screwing over your users who decided to use their @gmail as their central identities. "Do no evil"? It's like "do only evil" now. I moved my company's email system from google apps to Microsoft live domains when you decided to screw over google apps customers.

Anyway, at this point Microsoft is far more user focused that you guys. The only google feature I'd use is search but otherwise it seems Microsoft is the new google (the irony). Your corporate decisions are getting increasingly myopic. If we the users move away, you have no/less data to monetize. You do know that, right?

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Sid Shetye 2/15/13 10:33 AM
Reading up at http://mobile.theverge.com/2012/12/14/3767626/google-dropping-google-sync-exchange-support-for-gmail-calendar-and

It's not clear if "new accounts" means new gmail accounts OR older gmail accounts setup on newer device (new account on device).

This is retarded. I'm going to have to move from gmail to hotmail. Actually I just checked it out, te new hotmail ("outlook.com") is really nice and I can use exchange on my iPhone!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Venste 2/15/13 1:09 PM
Same issue.  This is really a step backwards.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Jennifer McDaniel 2/15/13 2:06 PM
Mine is not working. I have tried all day!! It's still saying that it cannot connect to the server. I have reset my phone to factory settings and still not working. I need some help!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Jennifer McDaniel 2/15/13 2:13 PM
My account is not working. I'm getting the same error. I have all day!! I need my account to be fixed!!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Aboli Giri 2/15/13 2:29 PM
getting error saynig "imap.gmail.com server is not responding" on my iphone5 app
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Danial Stalcup 2/15/13 4:58 PM
Sid, I'm having this same issue, but my contacts were no problem when I used the cardDAV method.  If you don't know about it yet, just do this:  

1.  Settings>Mail, contacts, calendars
2.  Add account
3. Select Other
4.  Add cardDAV account
5.  Server:  "google.com" , enter username and passowrd
6. Next and I forgot what's next but you will figure it out. :)

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Danial Stalcup 2/15/13 5:42 PM
This is over, it will not work ever again. See here: http://support.google.com/a/bin/answer.py?hl=en&answer=2716936

I am currently setup with the built in GMAIL support for iphone sucking up the disadvantage that it no longer pushes...only fetches every 15 minutes.  

I am also syncing contacts via cardDAV account.  Go to mail settings and add account type cardDAV.  Server is google.com and use your user name and password.  

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Emily Blitz 2/15/13 6:00 PM
Hi Brittany,

I am having the same problem as others - I got a new iPhone 5 today and it will not allow me to setup Gmail as an Exchange Account. I get the "Cannot connect to server error."

How can I get this to work?

Thanks,

Emily

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Fxxje 2/15/13 11:38 PM
Im having the same problem as sebastian, i exchanged phones between providers and restored new phone to old settings.
Please let someone from google help us!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Jamie Pears 2/16/13 1:11 AM
This is really poor.
I've now had to set up my gmail account to auto-forward to my (previously unused) hotmail (now outlook) address - push/exchange works perfectly with hotmail.

So, over the next few months, it'll be "goodbye" to gmail...!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed John Wright BFS 2/16/13 5:28 AM
Hi Britanny,

My partner and I both got new iPhone 4S recently. I have no trouble with my gmail. His has the problems everyone here mentions. Help!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Jade Partridge 2/16/13 5:55 AM
Hi Brittany,

I am getting the EXACT same error message as everyone else that has posted when I switched my phone to the IPhone 4S and did a software upgrade to iOS 6.1.1 "can not get mail. Connection to the server failed." Can you please help!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Nicholas Alessandri 2/16/13 6:08 AM
I'm not sure where to send another reply, but I'm receiving this error as well.

Oddly enough, it's working fine on my iPad 2, but not on my iPhone 4. The only change that I'm aware of is a repair/replace, and I already ran the gamut of other troubleshooting steps.

In the meantime, I'm using Fetch, but I would love to have it Push again.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed dhrosen 2/16/13 6:35 AM
Same issue here. I got a new iPhone yesterday (Apple swapped mine out as it wasnt working) and now I can't use my gmail on my phone. I did a full restore from backup and it won't work at all. The End-of-Life answer is crap, its the same account I've used for 10 years
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Taylor Wrenn 2/16/13 8:32 AM
Same...new Iphone 4S yesterday, Gmail Exchange settings are all correct and it will not connect to get my email......
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Alex Fogel 2/16/13 9:21 AM
Same for me too. I got a new iPhone 5 via a replacement at the apple store. After the iCloud restore, my gmail exchange does not work. Please help!
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Alex Fogel 2/16/13 9:22 AM
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Grant Wiens 2/16/13 4:23 PM
Same here with me.  Just had to get a replacement iPhone 5 from the Apple store.  Everything worked great since I got the phone in October using Gmail via Exchange but I now have the connection failed message.  Please advise.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed lukes 2/16/13 4:33 PM
Hi Brittnay

My account have stop working on my iphone 5. Please help

(unknown) 2/16/13 7:31 PM <This message has been deleted.>
(unknown) 2/16/13 7:32 PM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Oleg Rivkin 2/17/13 7:40 AM
Had to replace my iPhone 5 last night. Now my GMail Exchange doesn't work: first it was giving me an error "Cannot connect to the server". Now it simply doesn't download any emails. It stays blank, but shows that it was updated
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed donrodgers2 2/17/13 3:13 PM
The same message is all I see. I purchased the newest iPad, and it won't connect or find the server. This is insane. It says "Cannot get mail"
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed chrisoddo 2/17/13 4:37 PM
Hi Brittany

I am having the exact same problems that this thread describes. I just restored my iphone, deleted the account, readded it, etc. Nothing is working although if I set it up as an actual Gmail account instead of an exchange it works fine, but I need my Exchange BACK

FYI iPhone is completely updated and current.

Please help!

Thanks

Chris

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed The C Man ((mobile laureate) elder advisor) 2/17/13 5:45 PM
If you are running IOS 6 then your problem may have been caused by this. There have been warnings everywhere including the ISP's regarding using it but unfortunately the only company that seems not to care is Apple who should have issued a roll back.
(unknown) 2/17/13 6:41 PM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed The C Man ((mobile laureate) elder advisor) 2/17/13 7:35 PM
Try https://support.google.com/calendar/bin/answer.py?hl=en&answer=151674
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed wayupthere 2/17/13 9:13 PM
Hi,

I'm also experiencing this problem.  I just switched to a new iPhone 4s running iOS 6.1.1.

I set up the account as an exchange account and my information gets verified successfully, however when I access my mail I get the error, "Cannot Get Mail.  The connection to the server failed."

If I set up a gmail account on the phone everything works fine.  Can you tell me if anything is wrong with my account mm2oleary[at]gmail[dot]com

Thanks

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Muntean Marius 2/18/13 10:08 AM
hello , same problem here with my new 4s with 6.1.1. on my old iphone 4 with 6.1 ,gmail is working fine with exchange even now. anybody can help us? it is google problem or apple's?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed The C Man ((mobile laureate) elder advisor) 2/18/13 3:03 PM
Please accept Google is offering another way. See Google Introduces An Easier Way To Sync Gmail Contacts To Your iPhone | TechCrunch
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Carly Beaton 2/18/13 3:04 PM
2013 02 18. I am now having the same problem.  I deleted my Exchange account, and when I tried to recreated it, i cannot get to the server.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed seanfigg 2/18/13 3:32 PM
You can't use it as exchange anymore. They shut that down, and we are now forced to use IMAP or their Gmail iOS app.

If you don't mind being forced to use a separate app just for gMail push, you can try their iOS app. Otherwise, you're forced to have a 15 minute fetch time.

If they at least allowed free gmail users to pay for google apps/exchange access, I'm fine with that. However, you can't convert free gmail to business apps.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Carly Beaton 2/18/13 3:51 PM
I know other people who are still using Exchange with Gmail, and it is working fine for them??
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Sebastian Brinkenfeldt 2/18/13 3:54 PM
Contacts isn't the big issue. The main problem I have is the lack of push-email in the native client on iPhone. That is a BIG issue for Google to deal with. The standalone app is not up to standard.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Carly Beaton 2/18/13 4:02 PM
Here is the article http://www.zdnet.com/google-drops-exchange-activesync-support-for-free-email-accounts-7000008836/

Too bad!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed seanfigg 2/18/13 4:17 PM
Correct. At least give me the option in the gMail app to use other exchange accounts in there. Having 2 apps to manage email is a pain just to get push email.

Carly - exchange is working fine for those people who had their mail already setup on their devices. For those setting up new accounts, re-adding accounts, new phones, etc., they won't be able to do it. I've had gMail since EARLY beta, and this is the biggest thing I feel I've ever gotten screwed over on. I would pay for exchange access, but they flat out don't give an option anymore.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Mitch Saso 2/18/13 6:11 PM
Brittany,

I am having the same issue i am trying to set up Gmail through Exchange on the IPhone 4 ios 6.1 but I get the error message connection to server failed.

But on my I phone 4 i had set up my account and it works.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Nathan Stephenson 2/18/13 6:38 PM
Hi Brittany, i have an iphone 4s and im having the same issue. I also read that google stopped the sync with exchange accounts so I guess their is no point in asking but mine isn't working anyway.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed The C Man ((mobile laureate) elder advisor) 2/18/13 7:07 PM
Have a read through Google Introduces An Easier Way To Sync Gmail Contacts To Your iPhone | TechCrunch
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Allen Dowers 2/19/13 4:26 AM
Hi Brittany, my employer upgraded me to an iPhone5 yesterday. I can use the GMail iPhone app just fine but when connecting via "Mail" via Exchange configuration I get  Error: "Cannot Get Mail" "The connection to the server failed.".

All of my gmail accounts do the same thing. All gmail accounts are Google Apps accounts.

Thanks for any assistance.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Giomar Antonio Fong Quintana 2/19/13 9:07 AM
Same issue, I have an iPhone 4 with Gmail Exchange setup and no problems there, but on my 4th generation iPad I get the same error message that everyone has, still waiting for a solution...
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed dhrosen 2/19/13 9:28 AM
Agreed 110%. I would gladly pay for exchange services on my account
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed The C Man ((mobile laureate) elder advisor) 2/19/13 9:39 AM
I've pinched these from an article written by a technology expert and it might suggest where to go to get some of the answers. If the older OS's are working then the cause of the problem may not lie with Google.

"Apple is getting a little long in the tooth, and again with the latest update, has created a lot of problems with exchange servers in the corporate world".
"an update is released that causes iPhones to saturate Microsoft (MSFT) exchanges"

Vodaphone in the UK asked all it's iPhone users not to upgrade due to the problems with the new operating System. Apple, unlike any responsible company, is not issuing a roll back. Take a look how long it took before Apple could bring themselves to admit they had got it wrong with their maps.

I did find this which might help if it is not the cause of the problem but it was updated nine days before the problems started. Google Introduces An Easier Way To Sync Gmail Contacts To Your iPhone | TechCrunch


Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed The D Man 2/19/13 10:20 AM
This is in no way shape or form an easier way to sync anything.  Google basically wants to attack microsoft because the exchange service is the one thing they do right.  This is absurd that google is no longer supporting this feature. Will be switching away from gmail soon if this isn't fixed.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed The C Man ((mobile laureate) elder advisor) 2/19/13 10:38 AM
The D Man,

Might be an idea to see what Microsoft is going to do with Office 365 and 2013 before you make that decision. It may be more limiting than you think and Google may be preparing for the worst. Remember that MS want to push it's Windows 8 phones.


Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Allen Dowers 2/19/13 10:50 AM
I HAVE A WORK-A-ROUND...

So, after many hours of "fiddling" working on it (I have tried Two Step Verification procedure listed in many forums and have tried almost everything else in between.) This is what works for me at this time.

1.) Configure Email as IMAP. See: http://www.iphonefaq.org/archives/97300

2.) Configure Contacts as CardDAV. See: http://techcrunch.com/2012/09/27/google-introduces-an-easier-way-to-sync-gmail-contacts-to-your-iphone/

3.) Configure Calendar as CalDAV. See: (same procedure as #2 above but choose CalDAV)

This is "working" for me. I hope it can help someone else.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed videoboy 2/19/13 11:00 AM
This is almost a complete solution but what about push notifications with the gmail app. Currently the notifications do not sync across devices- so If I read a message on my desktop the notification will stay on the lock screen. With exchange it would disappear when read.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Allen Dowers 2/19/13 11:43 AM
Unfortunately, that is the dread of a work-a-round. I am looking forward to whenever Apple or whomever gets things fixed and stable to not have to work-a-round.
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed androidupdate.co 2/19/13 12:22 PM
Maybe it is time all you Iphone users get a solid Android phone?

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed videoboy 2/19/13 12:32 PM
Seems like this is a bug with the gmail app. In iOS 6 3rd party app notifications can sync.

But with google forcing iOS user to use the app and not exchange if they want push then I hope google fixes this soon so it's as good as exchange.

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed skaber 2/19/13 1:07 PM
"Apple pushes iOS 6.1.2 with Exchange bug fix"

You should give this a try!

(unknown) 2/19/13 1:11 PM <This message has been deleted.>
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Nicholas Alessandri 2/19/13 1:25 PM
I have heard that google is dropping activesync support for free gmail customers on new devices... Or anytime you need to enter in your settings as if on a new device or something. Can anyone confirm this, and let us know how to confirm this type of stuff is from a reputable site?
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Nick Lenko 2/19/13 1:43 PM
As someone who has just migrated all of my data to outlook.com after being with Google for a solid 7 years, it pains me to say that this is in fact true. They are not even providing a paid option to continue the support.

http://www.theverge.com/2012/12/14/3767626/google-dropping-google-sync-exchange-support-for-gmail-calendar-and

 

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Caroline Lenher 2/19/13 2:14 PM
Hi BrittneyBee,
I just got a new iPhone 4S to replace one that was faulty and now get the same error being referred to by many here, the server cannot be reached for email/calendar and contacts through the exchange server.
Can you please let me know progress and if you can help? I am updated to the most recent IOS version.
Thank you.
Caroline
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Peter Sumeghy 2/19/13 2:43 PM
Sorry, but this isnt solve the issue that google created....
Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Peter Sumeghy 2/19/13 2:47 PM
Then explain this pls...
http://support.google.com/a/bin/answer.py?hl=en&answer=2716936


Pls stop blaming Apple for something that was caused by intention. Thank google!

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed Fm Alb 2/19/13 3:07 PM
I can receive emails, however I cannot send them. I get the "the connection to the outgoing server smtp.gmail.com" failed.
I've deleted and re-added the account, but to not success. Can someone let me know how I can fix thi?

IPhone 5, iOS 6.1

Re: Gmail on iPhone via Exchange: Cannot Get Mail / The connection to the server failed BrittanyBee 2/19/13 3:10 PM
We announced that starting January 30, 2013, consumers won't be able to set up new devices using Google Sync; however, existing Google Sync connections will continue to function. You can read more about the Google Sync End of Life on the Google Blog. I've put together a list of common questions/concerns. 

How should I replace Google Sync on my device? 
Below are the recommended ways to make sure your Gmail messages, Google Calendar events, and Google contacts are always with you. 

Gmail  
The Gmail iOS app is the recommended way to instantly receive your mail on your iPhone, iPad, or iPod touch. The app brings the best of Gmail with push notifications, multiple account support and search across your entire inbox. Download the app now or learn more about the Gmail iOS app.  

If you are looking to use the Mail app on your device, you can follow the IMAP setup instructions.

Contacts
To sync your Google contacts with your iPhone, iPad, or iPod touch, we recommend using CardDAV. You’ll be able to edit, add, and remove contacts from your device and keep them in sync everywhere you use them. Get started

Calendar
We recommend syncing your Google Calendar using CalDAV. You'll be able to view and edit your Google Calendar using your iPhone, iPad, iPod Touch, or iCal on a Mac computer. Get started.

My Google Apps account no longer works with Google Sync. 
Google Apps for Business, Education, and Government customers can continue to set up new devices with Google Sync after January 30th. If you are having trouble accessing Gmail via Google Sync on your Apps account, please contact your Apps administrator so they can contact your dedicated support channels. 

I recently restored my device or upgraded to a new device and Google sync is not working. 
If you have recently deleted and then restored your device, this will count as a new connection and you will no longer be able to access Google Sync. If you have purchased a new device and tried to re-add Google Sync, this also counts as a new connection. Connections are based on devices and not accounts. If you have an iPad with an existing Google Sync connection and a new iPhone, the iPad will continue to work with Google Sync, but the iPhone will not be able to add the new account. Below you will find how to replace Google Sync on your device.
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