|Our Website has been removed from Search engine with note "Suspected child abuse", which is absurd.||Manuela Tinney||4/3/14 2:13 AM|
Our Company Website "www.eqalis.com" has been removed from the Google Search engine with a note "Suspected child abuse" which is totally absurd
as we are dealing with IT Log Management Solutions as can be verified. We are taking this very seriously and would like to know who do we need to
contact to get this investigated, and followed up legally if required as this has a damaging effect on our Business.
|Re: Our Website has been removed from Search engine with note "Suspected child abuse", which is absurd.||Ben Griffiths||4/3/14 4:04 AM|
I'm unfamiliar with the error/information message you reference - any chance you could post it, or a screenshot of it? Where is it? Email, on the search results, in your webmaster Tools, or what?
I'm unable to investigate further from my current location but if you could supply the above we can make sure you're getting the right help.
|Re: Our Website has been removed from Search engine with note "Suspected child abuse", which is absurd.||Manuela Tinney||4/3/14 4:28 AM|
Attached a screenshot just taken from CHROME GOOGLE (on Mac), I get the same using Dell/ Firefox etc. The following message comes up at the bottom stating "Suspected child abuse content has been removed from this page.Report child abuse content."
If you actually look at the website "www.eqalis.com", you can see that this is an IT company website. I am currently in touch with the Internet Watch Foundation for the UK to find out who has reported this and on what grounds; as I said we are taking this very seriously as this really is malicious.
Thank you for your help in advance.
|Re: Our Website has been removed from Search engine with note "Suspected child abuse", which is absurd.||Ben Griffiths||4/3/14 4:38 AM|
The IWF is probably a good place to start, although they're not big fans of transparency and accountability.
You can see from this search that it's highly likely that warning relates to your (de-indexed) URL rather than just the keyword:
I'm unfamiliar with this warning and what causes it, thankfully - are you in possession of more information which has made you head for the IWF? Is this flag based on their data?
As I said, I am unable to investigate too deeply due to where I currently am, but will return to this thread from home later if nobody else has responded to you.
Are there any messages in Webmaster Tools? Verify and check both the www and no-www versions of your site.
|SanitairTotaal||4/3/14 4:55 AM|
You might want to look here: https://www.google.com/webmasters/tools/site-message-list?hl=en&siteUrl=http://www.eqalis.com
There you should see a message about what Google thinks is wrong on your website.
Then you should be able to request a review.
https://support.google.com/webmasters/answer/2604824 This and the following pages will probably also help.
|SanitairTotaal||4/3/14 4:59 AM|
Sorry, this video is probably what you're looking for.
|Manuela Tinney||4/3/14 5:16 AM|
Hi, I just checked with our techies. Yes, we re-submitted our site to Google using Webmaster tools and verified it. No red flags at all, all green ticks only! This is why we cannot understand why Google is not showing us in search results. We’ve had our web guys do the webmaster tool steps after us and they agree with us that we are all OK so we simply cannot understand who or why were are blocked.
|Ben Griffiths||4/3/14 5:18 AM|
So nothing listed under Search Traffic > Manual Actions, for both www and no-www profiles?
|Suzanneh||4/3/14 5:33 AM|
I think this would be more of an issue related to Google Search. Would you like me to move it over to that forum?
|Manuela Tinney||4/3/14 5:40 AM|
there are no manual actions taken by Google Spam team so that brings us back to the question, “why does Google Search not display any results for “Eqalis” “?
|(unknown)||4/3/14 6:02 AM||<This message has been deleted.>|
|StevieD_Web||4/3/14 4:59 PM|
the subject matter of your penalty/violation is going to keep most people from investigating as many of us are using employer's networks and those of us who don't.... we don't want to have to try and explain why we were looking at xy or z.
That said, Uzrname Maidup is giving you good advice.
>Check for requests for sub-domains /folders that should not exist on your site.
In other words you need to aggressively investigate the server to find what does not belong there.
There is a chance your original files got hacked through malware getting installed on your 'puter, so don't just check the server.
Of course eyeballing only goes so far. One way that you can run a check on the site is using Xenu.
Yes, Xenu is designed for broken links, but the report output of Xenu also generates a list of urls and pictures found on the server linked from the home page. You might be able to find a hacked folder etc by using Xenu.
(and cross checking Xenu versus the server might find a folder not reached from the homepage)
Bing is reporting 42 pages in the site. Is that number correct?
I would also use Bing to generate site queries that contain abuse terms as part of the query
(ie "site:example.com abuse")
One important note:
Manual penalties, such as this one, require actual human intervention. Which generally means somebody eyeballed the site.
And if you get really desperate, there are paid services that perform a forensic colonoscopic investigation to find the crap.
|ets||4/4/14 12:20 AM|
Google's general procedure for investigating and cleaning up a hack/attack/malware is outlined here:
|Manuela Tinney||4/4/14 1:06 AM|
Hi Stevie D,
Thank you so much, this is really useful advice and I will get the techies to investigate this (I believe they have used Xenu and everything came clear but not sure about the cross checking)
We have a suspicion that this might have been caused by a certain ex-employee but obviously need evidence before we follow this up legally (and trust me, we will!)
Thanks again for your help, I will keep you posted.
|Steven Lockey||4/4/14 4:21 AM|
Your search - site:www.eqalis.com - did not match any documents.
So its clearly the site itself which has been reported.
Have you verified both the www. and non-www. versions of the website?
Xenu will only find links from the visible content, if there are pages that aren't linked from the front-end somewhere, Xenu won't find them.
If there are spammy sites out-there linking to the hidden pages, the best way to find them is to go through the access logs looking for pages that shouldn't be there that are been accessed or attempted to be accessed.
|Manuela Tinney||4/4/14 4:37 AM|
Hi Steve & All,
First of all thank you ever so much for all your help & suggestions, we really appreciate it.
The mystery deepens. We actually got a response back form the IWF this morning (see below)
I am sorry to hear that you are having issues with Google Search in relation to your website eqalis.com.
The IWF does not take any action in relation to blocking or restricting search terms in Google and so this is an issue that you will have to speak to Google directly about.
I have reviewed your website and also tried to search for it using Google and have found results on page 1 of the Google search; I am however using an unfiltered connection so may not be getting the same results you are.
I have also reviewed your website in relation to any action that the IWF may have taken in the past and I can confirm that other than your email complaint, we have not had any reports in relation to your site and therefore I can confirm that it has never been listed in the IWF URL list for exclusion.
As I have no further information about your site or searches related to it I am unable to assist you further.
I hope this information is of help (if only to rule out IWF as a possible source of your issue). Please do not hesitate to contact me should you have any further questions.
|Ben Griffiths||4/4/14 7:09 AM|
Someone with more accurate information than us is hopefully investigating this from Google's side. You should also pull your server apart to confirm you are not being used as a 'parasitic host', as per the Hacked Websites guide.
I would urge anyone reading this thread to not look into this unless you have the relevant police licenses.
|Manuela Tinney||4/4/14 7:20 AM|
Thanks Ben. The biggest problem is actually getting to actually speak to someone from Google as it does not appear that they are doing anything from their end.
As per IWF's anwer, they have not even had any reports in relation to our site so we can rule them out as the source for this issue.
It truly is a nasty piece of work and we have full intention of going down the prosecution route, we just need to know who & what triggered this.
Thanks again for all your support.
|Ben Griffiths||4/4/14 7:27 AM|
Google doesn't generally 'speak to' webmasters directly, doubly so where legal issues might exist, but you have posted in the right place and they will have seen this.
|Manuela Tinney||4/4/14 7:40 AM|
Thank you, Ben. We will do some more investigative work over the weekend and try some of the clean up exercises as suggested to see if this gives us any answers but failing that, we probably pass this on to a solicitor to follow this up on the legal side. Unfortunately not everyone, including myself, is such a techie.
|Ben Griffiths||4/4/14 7:45 AM|
The stopbadware site previously linked is a very, very good resource and may be able to offer more specific help in this case.
Consider using the free review service, here;
|JohnMu||4/4/14 8:08 AM|
Thanks for letting us know (and thanks for bubbling it up to us, Ben!). We've fixed it -- it looks like there was a mistake in handling a feed of data, we apologize for the mistake.
|Manuela Tinney||4/5/14 1:59 PM|
Thank you so much for fixing this.
It might have just been a simple mistake in handling the data feed but as you can probably imagine, having had this message linked to our company website for the last couple of months has had a very bad impact on our business and its reputation and seriously caused us a few sleepless nights.
@ Ben Griffiths,
A MASSIVE thank you for all your help & support on this, you really have been our Knight in Shining Armour on this one :o) and I really can't thank you enough on helping us out of this nightmare.
I have had 3 techies scratching their heads of this for weeks and finally this dark cloud has lifted.
|Re: My domain is not indexed by google||Sinal||6/4/14 9:21 PM||<This message has been deleted.>|
|(unknown)||6/4/14 9:23 PM||<This message has been deleted.>|
|Re: My domain is not indexed by google||Sinal||6/5/14 9:44 PM||<This message has been deleted.>|
|Ben Griffiths||6/6/14 3:03 AM|
Best to stick to your original thread so everyone's answers don't get confusing, but as I said over there you really really really should consider getting a new domain. That's pretty much the only answer in this unfortunate circumstance.
|Lysis||6/6/14 5:25 AM|
I agree on new domain, too. You really just don't want to be associated with something like that.