Categories: Fix a problem or issue : The new Google Maps for Desktop :

The new Google Maps — full 3D and Lite mode

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The new Google Maps — full 3D and Lite mode Daniel - Community Manager 3/4/14 10:59 AM
Hello Maps Community, 

We’ve seen that several of you are experiencing switching between the full version of the new Google Maps and Lite mode. Depending on your system, Google Maps may automatically switch to Lite mode. If you’d like to manually switch to a specific mode, you can try opening the following URLs on your browser.
If you meet all the system requirements and are still experiencing issues accessing the full 3D version, try restarting your browser. If that doesn't do the trick, submit feedback by clicking the question mark in the bottom right corner of the map. Please include your GPU information (if on Chrome, enter “about:gpu” into the address bar) and "#gpu1" in your feedback report. If you're comfortable sharing your GPU information here, please include. 
  • Browser and version
  • Operating System and version
  • GPU information (If on Chrome, enter “about:gpu” into the address bar)
We will not be able to reply to everything, but the information you provide will help us fix issues on a larger scale. 

Thanks, 
Daniel 
Google Maps Community Manager
Re: The new Google Maps — full 3D and Lite mode ehg 3/4/14 11:36 AM
Hi Daniel as you know I am using two different Chromebooks (an older one ~ 2 years old and a newer one ~half year old)

Both CB's run under the latest Chrome - I nevertheless get always this message "We’re sorry, only the lite mode of the new Google Maps is available at this time" even if using the webGL link  https://www.google.com/maps/preview/?force=webgl 
Are you interested to get the GPU details of both CB's?
Re: The new Google Maps — full 3D and Lite mode Daniel - Community Manager 3/4/14 12:18 PM
Hi ehg, 

Are either of your Chromebooks using intel CPUs? If so, then yes, please provide the GPU information via the feedback button. You can also include it here if you don't mind others seeing your GPU info.

Thanks, 
Daniel 
Re: The new Google Maps — full 3D and Lite mode ehg 3/4/14 1:23 PM
thanks fro responding, Daniel
unfortunately I'm not a tech geek.

What I can tell you is this: on the older Samsung CB there is at the back side a pretty big sticker with a large Intel logo on it.
The other (newer) Samsung CB (as I brought it with me last fall from the US) doesn't seem having  such an Intel logo 

I can't indentify from the chrome OS "about:gpu" info any information regarding intel or not intel.

Therefore I will escalate both sets of information to you the way I'm using used to be.
Let me know in case you need more informations.
Cheers
ehg
Re: The new Google Maps — full 3D and Lite mode John Crouch 12 3/6/14 6:54 AM
Chrome : Version 33.0.1750.146 m
windows 8.1
NVIDIA GeForce GT 635 (driver up to date 9.8.13.3165)

I'm stuck in Lite Mode.
Re: The new Google Maps — full 3D and Lite mode geo.osm 3/6/14 10:19 AM
Hi all,

the new Chromebook (Samsung Series XE303C12 A01 US) has an ARM Exynos 5250-Dual-Core-Prozessor 1,7 GHz

the old Chromebook (Samsung Series 5 XE500C21 -HZ2DE) has an Intel Atom N570-Dual-Core-Prozessor

cheers
geo.osm
Re: The new Google Maps — full 3D and Lite mode John-H 3/6/14 3:30 PM
The only link which works for me is Classic and I'm on Windows 7 IE 11. The full version just freezes and the Lite mode has the animated cursor disjointed 30 degrees to the left or more of the mouse pointer which appears as a hand - and of course there's no 3D. This has only happened tonight and prior to that it was all working fine. What's going on?
Re: The new Google Maps — full 3D and Lite mode Bert Beattie 3/20/14 2:16 AM
#gpu1

Graphics Feature Status

  • Canvas: Hardware accelerated
  • 3D CSS: Hardware accelerated
  • Compositing: Hardware accelerated on all pages and threaded
  • CSS Animation: Accelerated and threaded
  • Flash 3D: Hardware accelerated
  • Flash Stage3D: Hardware accelerated
  • Flash Stage3D Baseline profile: Unavailable. Hardware acceleration unavailable
  • WebGL multisampling: Hardware accelerated
  • Texture Sharing: Unavailable. Hardware acceleration unavailable
  • Video: Hardware accelerated
  • Video Decode: Hardware accelerated
  • Video Encode: Hardware accelerated
  • WebGL: Hardware accelerated

Driver Bug Workarounds

  • clear_alpha_in_readpixels
  • clear_uniforms_before_first_program_use
  • disable_d3d11
  • exit_on_context_lost
  • set_texture_filter_before_generating_mipmap
  • texsubimage2d_faster_than_teximage2d

Version Information

Data exported3/20/2014 1:56:41 AM
Chrome versionChrome/33.0.1750.154
Operating systemWindows NT 6.1 SP1
Software rendering list version6.21
Driver bug list version3.10
ANGLE revision2451
2D graphics backendSkia
Command Line ArgsFiles (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end

Performance Information

Graphics4.1
Gaming4.7
Overall4.1

Driver Information

Initialization time60
Sandboxedfalse
GPU0VENDOR = 0x8086, DEVICE= 0x2a42
Optimusfalse
AMD switchablefalse
Driver vendorIntel Corporation
Driver version8.15.10.1808
Driver date6-3-2009
Pixel shader version3.0
Vertex shader version3.0
Machine model
GL version2.0
GL_VENDORGoogle Inc.
GL_RENDERERANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
GL_VERSIONOpenGL ES 2.0 (ANGLE 1.2.0.2451)
GL_EXTENSIONSGL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_frag_depth GL_ANGLE_framebuffer_blit GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_NV_fence
Window system binding vendorGoogle Inc. (adapter LUID: 0000000000007abf)
Window system binding version1.4 (ANGLE 1.2.0.2451)
Window system binding extensionsEGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_NV_post_sub_buffer
Reset notification strategy0x8252

Diagnostics

0
b3DAccelerationEnabledtrue
b3DAccelerationExiststrue
bAGPEnabledtrue
bAGPExistenceValidtrue
bAGPExiststrue
...
Re: The new Google Maps — full 3D and Lite mode peroikos 4/4/14 12:13 PM
I am using Chrome 33.0.1750.154 on Windows 7 Pro, 64-bit, and I get the message that only the Lite Mode is available.  However, if I go over to Firefox (27.0), it works just fine.

chrome://gpu/ is below:

Graphics Feature Status

  • Canvas: Software only, hardware acceleration unavailable
  • 3D CSS: Software only, hardware acceleration unavailable
  • Compositing: Software only, hardware acceleration unavailable
  • CSS Animation: Software only, hardware acceleration unavailable
  • Flash 3D: Software only, hardware acceleration unavailable
  • Flash Stage3D: Software only, hardware acceleration unavailable
  • Flash Stage3D Baseline profile: Software only, hardware acceleration unavailable
  • WebGL multisampling: Software only, hardware acceleration unavailable
  • Texture Sharing: Software only, hardware acceleration unavailable
  • Video: Software only, hardware acceleration unavailable
  • Video Decode: Software only, hardware acceleration unavailable
  • Video Encode: Software only, hardware acceleration unavailable
  • WebGL: Software only, hardware acceleration unavailable

Driver Bug Workarounds

  • clear_alpha_in_readpixels
  • clear_uniforms_before_first_program_use
  • exit_on_context_lost
  • set_texture_filter_before_generating_mipmap
  • use_current_program_after_successful_link

Version Information

Data exported4/4/2014 3:04:40 PM
Chrome versionChrome/33.0.1750.154
Operating systemWindows NT 6.1 SP1
Software rendering list version6.21
Driver bug list version3.10
ANGLE revision2451
2D graphics backendSkia
Command Line ArgsFiles (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end

Performance Information

Graphics7.0
Gaming7.0
Overall5.9

Driver Information

Initialization time0
Sandboxedfalse
GPU0VENDOR = 0x10de, DEVICE= 0x0dd8
Optimusfalse
AMD switchablefalse
Driver vendorNVIDIA
Driver version9.18.13.3165
Driver date10-23-2013
Pixel shader version
Vertex shader version
Machine model
GL version
GL_VENDOR
GL_RENDERER
GL_VERSION
GL_EXTENSIONS
Window system binding vendor
Window system binding version
Window system binding extensions
Reset notification strategy0x0000

Diagnostics

... loading ...

Log Messages

  • GpuProcessHostUIShimThe GPU process exited normally. Everything is okay.
Re: The new Google Maps — full 3D and Lite mode Victoria Horne 4/27/14 8:45 PM
I cannot figure out how to print the new version of google map. I have to switch back to the old version all the time
Re: The new Google Maps — full 3D and Lite mode Audrey Mulertt 4/28/14 5:05 PM
Stuck in Lite Mode in Chrome and IE, and your suggestions don't work. 

Chrome Version 34.0.1847.116 m
IE version 11.0.9600.17041
Windows 7 Pro.  service pack 1
ATI Mobility Radeon HD 3400 Series
HP laptop
Re: The new Google Maps — full 3D and Lite mode JarinArenos 5/6/14 6:40 PM
Stuck in lite mode on latest version of chrome.

NVIDIA GeForce GTX 460... no idea why all this appears to be stuck on software only mode:


Graphics Feature Status

  • Canvas: Software only, hardware acceleration unavailable
  • 3D CSS: Software only, hardware acceleration unavailable
  • Compositing: Software only, hardware acceleration unavailable
  • CSS Animation: Software only, hardware acceleration unavailable
  • Flash 3D: Software only, hardware acceleration unavailable
  • Flash Stage3D: Software only, hardware acceleration unavailable
  • Flash Stage3D Baseline profile: Software only, hardware acceleration unavailable
  • Video: Software only, hardware acceleration unavailable
  • Video Decode: Software only, hardware acceleration unavailable
  • Video Encode: Software only, hardware acceleration unavailable
  • WebGL: Software only, hardware acceleration unavailable

Driver Bug Workarounds

  • clear_alpha_in_readpixels
  • clear_uniforms_before_first_program_use
  • exit_on_context_lost
  • set_texture_filter_before_generating_mipmap
  • use_current_program_after_successful_link

Version Information

Data exported5/6/2014 6:37:20 PM
Chrome versionChrome/34.0.1847.131
Operating systemWindows NT 6.1 SP1
Software rendering list version7.1
Driver bug list version4.1
ANGLE commit idb6c94e1bb81a
2D graphics backendSkia
Command Line ArgsFiles (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end

Performance Information

Graphics7.7
Gaming7.7
Overall7.6

Driver Information

Initialization time0
Sandboxedfalse
GPU0VENDOR = 0x10de, DEVICE= 0x0e22
Optimusfalse
AMD switchablefalse
Desktop compositingnone
Driver vendorNVIDIA
Driver version9.18.13.3523
Driver date3-4-2014
Pixel shader version
Vertex shader version
Machine model
GL version
GL_VENDOR
GL_RENDERER
GL_VERSION
GL_EXTENSIONS
Window system binding vendor
Window system binding version
Window system binding extensions
Reset notification strategy0x0000

Diagnostics

... loading ...

Log Messages

  • GpuProcessHostUIShimThe GPU process exited normally. Everything is okay.
  • GpuProcessHostUIShimThe GPU process exited normally. Everything is okay.
Re: The new Google Maps — full 3D and Lite mode JarinArenos 5/6/14 6:42 PM
Derp. I realized the issue moments after I typed it. The stupid menu bug a few months back had me disable hardware acceleration. Turned it back on and maps work now... hoping the menus don't bug out again, though
Re: The new Google Maps — full 3D and Lite mode Luc Renambot 6/5/14 7:05 PM
Is it possible to trigger the 3D view mode programmatically. I can it if I open maps.google.com and click the 'earth' mode.
Bur I'm unable to get it to work from Javascript.
I create a DIV, put my map inside, and then what...

Thanks for any pointer...

Luc
Re: The new Google Maps — full 3D and Lite mode Gordon Lack 7/8/14 4:27 AM
The situation I have is that if I go to maps.google.co.uk (-> www.google.co.uk/maps) I end up in LiteMode.

If I go to maps.google.com (-> www.google.com/maps) in the same browser session(!!!) I end up in full 3D mode.

Why??  How can I change this (as many links I am presented with use the co.uk address)..

This is Firefox30 on Linux.
Re: The new Google Maps — full 3D and Lite mode raywood 8/9/14 8:22 AM
The option to switch to classic mode is not working on Firefox on my machine. It is working on Chrome. That is, clicking on the black question mark circle does nothing. I can only get classic by using a URL (i.e., bookmark). I'm attentive to alternative mapping websites.
Re: The new Google Maps — full 3D and Lite mode Mikaela Witwicky 10/9/14 7:42 PM
I switched from Full to Classic and now there's no way to switch back to Full.  Is there any way to get back to full mode?  Street view worked beautifully in Full mode, but Classic mode keeps telling me I need to upgrade my Flash to version 10. I've upgraded my Flash and street view STILL won't work...in Classic mode.  So I'm trying to get back to Full mode, but I can't. HALP!!!!    There is a way to get to classic mode in full mode, but no way back. Frustrating.
Re: The new Google Maps — full 3D and Lite mode Paddy Landau 10/21/14 9:24 AM
Daniel, I have the opposite problem.

When I start Google Maps (maps.google.com), it starts in Lite Mode. This is correct, because 3D Mode hangs Chromium on my machine.

However, when I click on a map link, e.g. from my Google Calendar, it starts in 3D Mode — thereby hanging Chromium.

How can I force Maps to always start in Lite Mode, even when clicking from a link in, say, Calendar?

I am using Chromium version 37 on Ubuntu 14.04 64-bit. I've attached the GPU information as a file.

Thank you.
Re: The new Google Maps — full 3D and Lite mode Iam Ken 11/7/14 3:55 AM
Why is it that, and I understand if you guys don't keep doing stuff like this or lose your job for being unproductive or unimaginative, but why does the entire industry insist on fixing things that were never broken? I mean as soon as everyone gets used to something, we like it, we're able to use it easily and well, that the creators come out with something new? Some beta version that still is in development and doesn't quite work very well yet, if at all?
I mean great! I get it! Your new version seems like the wave of the future and it's all exciting... to you! BUT IT DOESN'T WORK RIGHT. So everyone is stuck in this f'k'd up beta world that were in a dizzying learning curve that never stops! At this point, we're not sharing your enthusiasm- not . so . much...
Would it be so freakin hard to take a good program, like Google Maps and just make it work perfect and keep it working perfect? CAN YOU IMAGINE having a product so good nobody anywhere would even consider using anything else? Of course not silly question.
Well what I have now is a maps program that wont even load all the way- forget accuracy, I CANT SEE THE DAMN THING, and I like Google stuff... I am also losing patience with new updates ans stuff that never actually works 100% so get your heads out of your collective arses and don't keep giving us things that never quite works right.
For a company that's supposed to be the best place to work of all time in the galaxy you guys treat your public like crap, I'm guessing because you don't look at it that way which is sadly understandable.
TRUST ME- peple will be FINE just using a product that's always 100% and really,
DON'T WE DESERVE BETTER???..


Re: The new Google Maps — full 3D and Lite mode brian czar 11/9/14 2:32 PM
Iam,

Thank you!  Thank you!  Thank you!

I'm convinced nobody at Google cares.  Hmmm... maybe that's why it's "best place to work of all time in the galaxy...."  Collect your pay, ignore the customer.

Re: The new Google Maps — full 3D and Lite mode dyvmaster 12/17/14 8:36 AM
There seems to be something wrong with Classic Google Maps. The page is dissassembled and is not interactive. Can you elaberate please?
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