Categories: Issues and Troubleshooting : Maps : Windows : Chrome :

Google Maps Classic Send To No Longer Working

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Google Maps Classic Send To No Longer Working Russ Elliot 9/20/13 4:07 PM
Three days ago the send to car function worked on the PC and the location made it to the car.  Then two days ago this stopped working.  Then just tonight the ability to send to car disappeared and will now only create email.  What happened?  Please fix.
Re: Google Maps Classic Send To No Longer Working JohnJPT 9/21/13 7:11 AM
Me too my send to BMW has stopped working and the BMW club web site is full of the same complaint and saying its a new release of Google Maps which has caused the problem.
Re: Google Maps Classic Send To No Longer Working Russ Elliot 9/21/13 8:29 AM
Would you please post the address of the BMW club website discussion with the same complaints so that others can follow from this thread to that one?  THANK YOU.  (PS. My problem is also with a BMW.)
Re: Google Maps Classic Send To No Longer Working JohnJPT 9/21/13 8:52 AM
Re: Google Maps Classic Send To No Longer Working ehg 9/21/13 8:53 AM

Two points:

1. I still can get the "send to car" option and it includes  "BMW" 

see my below link and screenshot:

1.1: http://goo.gl/maps/8KZft 

1.2:


2. here a BMW forum - there are perhaps more for other countries

Google maps "send to car" not working. - BMW Car Club Forum


Re: Google Maps Classic Send To No Longer Working JohnJPT 9/21/13 8:55 AM
I hope someone from Google is reading this. I ahve also used the report a problem on Google Maps to report this although I suspect these reports are not dealt with very quickly.
I have also emailed BMW connect @ bmwconne...@bmwfin.com
Re: Google Maps Classic Send To No Longer Working Russ Elliot 9/21/13 9:05 AM
What is most remarkable is the range of stories we are being told about the problem.  Last night the entire send to car capability from Google Maps was gone.  Today that is back, the BMW can be selected, but it still does not get to the car. 
 
Note all the remarks I've made here are about Classic View Google Maps, not the "new" google maps.
 
Good luck to us all.
Re: Google Maps Classic Send To No Longer Working JohnJPT 9/21/13 9:05 AM
ehg
I can get the send to BMW but when I press send I get a message saying .. unable to send at this time .. see help.
I am in the UK.
 
Re: Google Maps Classic Send To No Longer Working ehg 9/21/13 11:35 AM
thanks guys for specifying the issue.
I understand you get the send to car feature and can select BMW (as I can get also) but you can't get sending to work.

This is an other issue as reported in the past.
Seems the "line" between GMaps send feature and the BMW page is somehow broken.
This can caused by one of both or both sides.
Can you please provide screenshots like I did showing the error messages.
I will then not hesitate escalate it to Google.
And Russ Elliot: What country are you from?
Thank you both
ehg
Re: Google Maps Classic Send To No Longer Working ehg 9/21/13 11:45 AM
I meanwhile read the most of the dicussion in the BMW blog John provided and from this I learned there are driver having issues to get their  BMW pages anyway.

The same information is given by  the link I provided.
Telling the BMW stuff confirmed having problems on their end.
So it could well be the issue is caused by BMW.
ehg
Re: Google Maps Classic Send To No Longer Working Russ Elliot 9/21/13 12:18 PM
I am in the USA in the greater Boston area.  I do not get any error screens.  I use the send feature as I always have and after pressing send, the message says it was sent to car as it used to do.  But it never gets to the car, that's the problem.
Re: Google Maps Classic Send To No Longer Working Russ Elliot 9/21/13 12:48 PM
In my most recent experiment, the send function from Google Maps is only available from the chain icon, more path.  It appears from the Google Maps UI to be working and acknowledges so with "message sent to car" but the message never gets to the car.  It's a BMW, we are in the greater Boston Area. 
Re: Google Maps Classic Send To No Longer Working Russ Elliot 9/21/13 1:16 PM
Temporary Solution Found.  I used the MyBMW "Remote" application to select the location and then the online search function to find the location, then used the "list" to select it, and then pressed the "send to vehicle" button.  The location was then transmitted SUCCESSFULLY to the vehicle as a MyInfo message. 
Re: Google Maps Classic Send To No Longer Working JohnJPT 9/22/13 4:21 AM
I still have the probelm today 22 Sept 13 12:00 Birtish summer time.
I am working from a lap top and don't have the app. for the work around suggested.
See screen shot attached which shows the error message to the right of the Send/Cancel
Re: Google Maps Classic Send To No Longer Working ehg 9/22/13 6:03 AM
Thanks John, escalating to hte GMaps team now.
Regards
ehg
Re: Google Maps Classic Send To No Longer Working JohnJPT 9/22/13 6:57 AM
Wonderfull and thank you
Re: Google Maps Classic Send To No Longer Working Russ Elliot 9/22/13 8:55 AM
Thanks for escalating it.  Perhaps of there is enough noise made about it, someone will correct the problem.  
Re: Google Maps Classic Send To No Longer Working JohnJPT 9/23/13 4:31 AM
I have just had a phone call from BMW (UK) saying it is a BMW problem caused by a software upgrade. (not helped by some changes at Google).
BMW Germany are working hard to resolve the issue and are hoping to do so today. They plan to email everyone who has complained when it is up and running again.
This was in response to my email to BMW. Things like this do happen, but a good respose from BMW phoning with the update.
Re: Google Maps Classic Send To No Longer Working ehg 9/23/13 4:35 AM
Thanks John for letting me know.

Will pass it along to the GMaps team as well.
Greetings
ehg
Re: Google Maps Classic Send To No Longer Working JohnJPT 9/27/13 1:42 AM
My send to car (BMW) is working again this morning Friday 27th. Hurray. How I missed it.
BMW please take care in future with your software testing. Do I get a refund on my subscription which I have only just paid?