Categories: Technical issue? :

Phone call from nice Google employee - now not supporting location

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Phone call from nice Google employee - now not supporting location Tally Pc 12/27/12 4:54 PM
After phone call from Google a 6 yr old plus business listing is no longer supported. Answered the call this morning, stating our business name. He asked me if he or customers can come to my location. I said sure but they rarely do because we are a local residential cleaning service. I stated if anyone wanted to come by and talk business they were welcome and that customers often come by to drop off payments and I told him our address. He asked me for a landmark nearby and I told him one. He said thank you and hung up. Now our listing is not supported. Can someone assist us, maybe a support email address to Google Places?
Re: Phone call from nice Google employee - now not supporting location jim.jaggers 12/27/12 5:04 PM

Use the Incorrect Info troubleshooter, also found at the root of this forum, with the response "My listing no longer appears on Google Maps or is incorrectly marked as closed." to ask Google to review your listing.

To facilitate the process you should review and ensure compliance with the Google Places Quality Guidelines, http://support.google.com/places/bin/answer.py?hl=en&answer=107528

This will submit a support request.  The response times are long, particularly over the holidays, but you should receive an email from someone in 2-3 weeks addressing your request.

Re: Phone call from nice Google employee - now not supporting location Tally Pc 12/27/12 5:21 PM
Thanks Jim. Any more input? The thing is, I am on the road in South Florida expanding our cleaning business from Tallahassee FL ATM. I also have 2 other cities in Florida to expand our business into before I am supposed to return to Tallahassee. It is vital that our Parent listing in Tallahassee be active. Should I wait for this to be resolved before I make new listings for the cities we are expanding to?
Re: Phone call from nice Google employee - now not supporting location jim.jaggers 12/27/12 6:23 PM
All of your local listings will be independent of each other, so no need to fix one before you start working on the others.  A caveat and a warning.

Google will not accept multiple listings in a single metro area for service area businesses that conduct business at customer locations; they are likely to be removed as spam or merged together.

SABs such as you should also hide their address.  Displaying your address may have been why your listing was removed from the Local Index.
Re: Phone call from nice Google employee - now not supporting location Tally Pc 12/27/12 6:32 PM
Great response. Thanks.

We always figured it was best to leave the listing as it was since it had age. Wish I would have hidden the address nie though. Would it help at all if I select "do not display address" and resubmit the listing?

Re: Phone call from nice Google employee - now not supporting location jim.jaggers 12/27/12 6:49 PM
Yeah, hide the address and then use the Incorrect Info troubleshooter instructions I posted above.
Re: Phone call from nice Google employee - now not supporting location SQLPerformance 12/28/12 3:37 AM
Used the named locations service area option.  But to show in other cities you will need locally SEOed website and web content for each one to rank.
Re: Phone call from nice Google employee - now not supporting location Tally Pc 1/11/13 10:21 AM
Got another phone call from Google yesterday. Sounded like the same guy even. All he wanted to know was if I had a storefront. I tried to explain that we are a cleaning service once again. No other cleaning services in Tallahassee have customers going to a physical address to do business, yet we are being singled out. It's funny how Molly Maids and Merry Maids had hidden their addresses right as this all happened. We also were spending money in Adwords, Bing Ads, CityGrid, Yext, Dex, and more.
 
It's hard enough to get people to pay off for the websites I build for them, let alone after 12 years of making websites, not able to have one of my own websites treated fairly.
Re: Phone call from nice Google employee - now not supporting location jim.jaggers 1/11/13 12:00 PM
Have you heard back from your troubleshooter request?
Re: Phone call from nice Google employee - now not supporting location Tally Pc 1/15/13 12:43 PM
Got this on the third...
 
Hello,

Thanks for getting in touch with us about your listing not displaying on Google Maps.

We have identified the cause of your listing not showing and we have queued your listing up for review.

We don't have a concrete timeline which we can give for this. We are working with our Engineering teams to establish a pathway to revive your listing. Your submission helps us keep track of this problem and we will be reviewing your listing. I'll also be following up with you once your listing is reviewed.

Thanks for your understanding and patience.

Regards
Re: Phone call from nice Google employee - now not supporting location jim.jaggers 1/15/13 12:58 PM
That's the answer you don't want.  You are stuck without a listing for that location until Google comes up with a solution.

What is the nature of the address you used for the listing?  It's stretching the rules to use an address besides your primary business location; but since you can't get that listing to work, you could try creating a new listing for the business at a new address.  If that does create a search listing you will want to delete the old one to head off any other violations.
Re: Phone call from nice Google employee - now not supporting location Tally Pc 2/18/13 7:14 AM
Thx again Jim!
 
The Google Places Listing now shows "pending" (being reviewed).
 
It's been quite some time already, will it just be stuck on pending forever now, you think?
Re: Phone call from nice Google employee - now not supporting location jim.jaggers 2/18/13 10:13 AM
The Pending messages can be misleading as they can stick around a long time after the listing is already in the Local Index.

If you can find your listing for a Maps search of your business name + your city name, then the listing is indexed.  It may take it some time to gain ranking.
Re: Phone call from nice Google employee - now not supporting location racebum 2/18/13 1:00 PM
what jim said is something i'm considering and something others i know are already doing. it seems that the address is what's blackmarked and raising the business elsewhere will work. few guys on our business forum have done this. 

the really crappy thing about this is that it means you'll have a citation problem. there will be a LOT of conflicting information on the web and it's hard to say if that will pose a ranking problem. 

almost seems easier to construct a new site, but, doing that means you have a low authority site. 

the easiest way to fix this would be to have google actually put people on the reinsertions but it's apparently a low priority to them

i talked to someone at google last week and was told these can manually be re-entered now 

also, what jim said about pending is true. check the results, not the dashboard to see if you're live again. pending may stick around for weeks after a listing is live 

besides that, keep reading. jim & linda have been the most helpful to myself, they share a LOT of good information 
Re: Phone call from nice Google employee - now not supporting location jim.jaggers 2/18/13 2:50 PM
Yeah, I can't really recommend trying to relist with a different NAP.  It may work, particularly for a new business or one with little search competition.  But, it could cause problems downstream.  My best advice is to wait Google out and work on other on-line marketing or your website.