Youtube app on Samsung Smart TV sound/picture out of sync

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Youtube app on Samsung Smart TV sound/picture out of sync mohnader 4/18/12 11:01 PM
Hi,
Here is my current system info:
Model: Samsung UN46ES6150
Software ver:1004.4
Smart Hub Ver:42511-5.0
Youtube app version: 1.041

Problem description:
1-Video/Audio out of sync:
Video will play properly for the first few min then suddenly the video will freeze and voice will keep playing, Then voice stops and video resume playing. Video and audio keep interchanging like that till the end of the clip which makes watching a video impossible on youtube.

2-Forward and reverse seek are not working.
if you reverse few sec or forward few sec, the stream will stop and freeze.

Re: Youtube app on Samsung Smart TV sound/picture out of sync ytDangler 4/20/12 10:27 AM
Hi mohnader,

When you first open the YouTube app, does the home screen look exactly like this?

Thanks,
-ytDangler
Re: Youtube app on Samsung Smart TV sound/picture out of sync mohnader 4/20/12 11:25 AM
Hi Dave,
I see a similar screen without the Settings button on the left.


Regards,
M. Hassan

Re: Youtube app on Samsung Smart TV sound/picture out of sync brunomesmo 5/5/12 3:41 PM
Hi all..

My tv is Samsung UN40D5500 and I have the same problem here... Mohnader did you find any solution?

thanks


Re: Youtube app on Samsung Smart TV sound/picture out of sync brunomesmo 5/5/12 3:44 PM
btw my Youtube app looks like the Dave's link.. actually before update the app I didn't notice the issue... looks like related to the update..
Re: Youtube app on Samsung Smart TV sound/picture out of sync ytDangler 5/7/12 2:42 PM
Thanks for the info brunomesmo. I'll let my team know about this.

-ytDangler
Re: Youtube app on Samsung Smart TV sound/picture out of sync mohnader 5/7/12 5:40 PM
I upgraded my TV firmware version to 1009.3 and still youtube didn't work properly. I went ahead and reset the SmartHub Software from the Service Menu (this deletes all smart hub updates and settings). Afterward youtube started working.

I still have some issues with live streaming. I have no idea how to fix that.

Re: Youtube app on Samsung Smart TV sound/picture out of sync brunomesmo 5/8/12 4:43 AM
Hello Mohnader

Can you confirm if your youtube looks like here: http://www.youtube.com/leanback?

because for me, I didn't have problem with youtube until I update it to the version above. It is sucks because the pre-installed youtube (working one) is really bad, ugly interface, terrible search, no channels, etc. but at least it was working, now youtube have everything I wanted but not work.. I'm disappointed

thanks,

Re: Youtube app on Samsung Smart TV sound/picture out of sync brunomesmo 5/10/12 7:55 AM
Someone know if Is it possible to do a downgrade to reinstall the old version? even not beautiful like the new one, the old version is working at least
Re: Youtube app on Samsung Smart TV sound/picture out of sync brunomesmo 5/11/12 4:27 AM
Hello Youtube team..

Is there any one around that could answer me? I would like to know if there is a ETA for this issue, or if at least there is someone looking at it.. I want to know to decide if I will go change my television or keep it and wait for a fix

thank you in advance

Re: Youtube app on Samsung Smart TV sound/picture out of sync ytDangler 5/14/12 9:21 AM
Hi brunomesmo,

I'll ask my team about an ETA on this.

Thanks,
-ytDangler
Re: Youtube app on Samsung Smart TV sound/picture out of sync brunomesmo 5/14/12 11:21 AM
Hi Dave,

I'm looking forward to your reply.

Thank you..

Re: Youtube app on Samsung Smart TV sound/picture out of sync Will.i.an 5/22/12 12:23 PM
Hey ytDangler, what's up?
I have an UN32D5500RG Samsung tv, and I got the same since I upgraded it to the http://www.youtube.com/leanback (maybe 2 months ago).
I'm following this group so far waiting for some news, but it is taking kindly long. :/

I have also updated the TV firmware some weeks before, but I haven't noticed the problem with the old style youtube.

Watching movies from a PC (allshare by samsung or simple windows share) looks good, including wmv avi. It is also good from one pendrive connected to USB2 HDD. I'm still able to watch movies from a PC in the same network (wired network 10/100).

Thinking about the internet link, it looks good, I can download torrents at 1MB/s and youtube works good in the pc, laptop and also in my android cellphone while connected via wi-fi. So, the internet link doesn't seem to be the problem.

One curious think: the progress bar shows a dark gray background, which becomes red while the video is played and I think the light gray is the buffer. It is very rare to see the light gray, it looks like the buffer is not filled even if you pause the youtube movie.

Maybe an example would be good: http://www.youtube.com/watch?v=Ig5H8Gi50Cg
This video syncs out very fast, before he starts the lyric.
I'm not sure what resolution (780p) is the TV showing. Is there a way to select the quality in Youtube at SamsungTV?


If you have some question, if my firmware version number helps, or some test to perform, please let me know. If you have some beta version, I can test it.


Regards
Willian - Hardware Engineer - Curitiba-BRA

Re: Youtube app on Samsung Smart TV sound/picture out of sync brunomesmo 5/24/12 6:23 AM
Hi ytDangler..

any news?

Re: Youtube app on Samsung Smart TV sound/picture out of sync ytDangler 5/24/12 1:35 PM
I haven't heard any news yet. When I do I'll update the thread.
Re: Youtube app on Samsung Smart TV sound/picture out of sync JaymeAyres 6/20/12 7:06 AM
I have the same problem here on my brand new UN40D5500.
This happens with the videos in HD, is it this problem? Will have to disable the HD? I'll see it later.

:(

--
Jayme Ayres
Londrina-Brasil

Re: Youtube app on Samsung Smart TV sound/picture out of sync brunomesmo 6/20/12 1:38 PM
Waste of time Jayme.. I already tried to disable it.. but no success so far. The option in the youtube account doesn't work and there is no such option in the TV app, frustrating.
Re: Youtube app on Samsung Smart TV sound/picture out of sync thiagock 7/5/12 3:53 PM
I have the same problem with my new Samsung TV D5500 (i bought it on 5 of june).
Re: Youtube app on Samsung Smart TV sound/picture out of sync divya bharathi 7/10/12 6:42 PM
I bought Samsung UN46ES6500, same problem. You tube is not working. It sucks
Re: Youtube app on Samsung Smart TV sound/picture out of sync kayvan76 7/12/12 1:20 PM
I got the Samsung UN55ES6500 a week ago and the exact same problem.  At times the video will freeze and the audio will continue, then audio stops and video continues until they both sync up and then play fine.  But for a few seconds or less and same problem.  Seems almost random, but occurs very often.  And yes I do have the updated YouTube app on my TV.  Same as the screenshot you posted but without the "Settings" option.
Re: Youtube app on Samsung Smart TV sound/picture out of sync JaymeAyres 10/3/12 1:16 PM
There was an update of the application, and changed for the worse. Now besides being out of sync do I log in and when I close the app and reopen have to log in again: (
They got worse what was already bad.
Re: Youtube app on Samsung Smart TV sound/picture out of sync JaymeAyres 10/18/12 6:53 AM
Hello people!

I found an address for application developers, maybe if everyone here that may come in contact force them to find a solution. It's frustrating to have a function that would work perfectly and does not work.

youtubetv...@support.youtube.com

Jayme Ayres
Londrina-PR-Brasil

Re: Youtube app on Samsung Smart TV sound/picture out of sync Pedro Licio 11/19/12 4:14 AM
I HAVE THE SAME ISSUE. UN40D5500
Re: Youtube app on Samsung Smart TV sound/picture out of sync John Bloodworth 1/3/13 10:10 PM
I got a 32" 5500 series for Christmas and I am also seeing this issue.
Re: Youtube app on Samsung Smart TV sound/picture out of sync Engin Bozdag 1/15/13 3:21 AM
I have a UE40ES5500, and I have the same audio/video sync issue.
Re: Youtube app on Samsung Smart TV sound/picture out of sync Sergio Carvalho 2/9/13 1:52 AM
I have the same problem.... Youtube/google please solve this problem for us..... Very frustration.... I found a lot of user on internet with de same problem... This take a 8 months or more... The another prograns run correctly... Just youtube dont...

You are the best company in video of the world... This is inaceptable..   Dave where are you with us sollution?
(Sorry by my english)

Re: Youtube app on Samsung Smart TV sound/picture out of sync Sergio Carvalho 2/9/13 1:57 AM
Hei.. Sorry the name is Dangler...  :)
Re: Youtube app on Samsung Smart TV sound/picture out of sync jesse.kinsella 5/4/13 5:55 AM
I just purchased a 6100, 55 inch and I am having the same problem as described here. What is the fix?
Re: Youtube app on Samsung Smart TV sound/picture out of sync Jean-François Hamelin 5/12/13 6:51 PM
Bump...got a 55 inch ue55es7000 and am having the exact same issue. Updated the app to the latest version 5 mins ago, still got the issue. This problem is driving me nuts. I thought pausing to let the buffer go up would correct the situation but nope....HALP!
Re: Youtube app on Samsung Smart TV sound/picture out of sync Gilbert Ramirez 6/19/13 8:41 PM
I bought a UN32EH5300F and the YouTube app has the same problem as described above.  Looks like the problem has existed for a year now with no solution...
Re: Youtube app on Samsung Smart TV sound/picture out of sync Sudha Cibi 6/23/13 10:47 AM
Same problem. Why is there is no fix for this issue so far.
Re: Youtube app on Samsung Smart TV sound/picture out of sync Grace Margosa 6/24/13 9:34 PM
I have a UN55ES6150 and have the same problem. At the beginning, the picture and sound sometimes match and sometimes don't. Then I updated the firmware and it got worse. After about 5min, picture and sound never sync.

I am looking forward to a solution. Thanks,

Re: Youtube app on Samsung Smart TV sound/picture out of sync Thomas U.F. 6/30/13 1:01 AM
Same problem.. gets gradually out of sync ... the longer the vid the worse it gets.
Thomas U.F. 6/30/13 1:01 AM <This message has been deleted.>
Thomas U.F. 6/30/13 1:02 AM <This message has been deleted.>
Thomas U.F. 6/30/13 1:02 AM <This message has been deleted.>
Thomas U.F. 6/30/13 1:02 AM <This message has been deleted.>
Re: Youtube app on Samsung Smart TV sound/picture out of sync Izazael 7/1/13 4:05 AM
Just adding my voice to the choir. Exact same problem.
Re: Youtube app on Samsung Smart TV sound/picture out of sync Carlos E 7/13/13 7:41 AM
Saem problem here. Very annoying. Samsung s6500. Almost One year and no sollution??
Re: Youtube app on Samsung Smart TV sound/picture out of sync mos1992 8/6/13 10:40 AM
I also have the same problem on my Samsung Tv Although I updated the Tv software
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