French version of "confidentiality form" is not working for months now

Showing 1-13 of 13 messages
French version of "confidentiality form" is not working for months now Ghalaad 5/6/12 11:08 PM
Hello,

I've tried with IE9, latest Google Chrome and latest Mozilla Firefox releases on Win7, Vista and Linux (ubuntu). I have activated/deactivated javascript but still it's not loading. (french text means : "activate javascript to continue)

This script is broken and english support didn't take care of it (feedbacks on french videos are useless because the team is speaking english only).


url : http://support.google.com/youtube/bin/answer.py?hl=fr&answer=142443

cf. attachment

Re: French version of "confidentiality form" is not working for months now The Lady from UNCLE 5/7/12 2:48 AM
I have escalated this but wondered- have you TRIED using the English form?  What I am trying to rule out (one way or the other) is your side of things being responsible.  If you can use the English form, which I cannot say IS available for you to access, then try it.

Other than that it might help you if you were to report it to the 1:1 Support team (you will find a link in my profile) just on the off chance that they can also pass it on to those who can assist.  As you have discovered, making contact is not straightforward and very much dependent on topic and language too it seems!
Ghalaad 5/7/12 3:24 AM <This message has been deleted.>
Re: French version of "confidentiality form" is not working for months now Ghalaad 5/7/12 3:25 AM
Yes I have.
People answered in english and didn't understand a word of french so they couldn't get why I was complaining.

What is more, if I can read english without too many issues a lot of french people can't.

Re: French version of "confidentiality form" is not working for months now The Lady from UNCLE 5/7/12 3:46 AM
I understand that but I am trying to work out WHERE the problem lies.  If the problem is at your end then it is not relevant if Google support answer in English or if many French people understand English because then it is not a problem with the site.

Once we are clear on where the problem lies we can move on to address the problem with Google.  And THEN it can be pointed out that there needs to be better support for French users.  Which is a different matter from what you are reporting, no?
Re: French version of "confidentiality form" is not working for months now Ghalaad 5/7/12 4:39 AM
It's not on my end.

Tested on 3 differnt pc (vista work / linux laptop / seven home) with 3 different browsers.

The problem is definetely on french script.

Re: French version of "confidentiality form" is not working for months now Ghalaad 5/7/12 6:05 AM
Firebug sorted me those errors :

missing ; before statement
http://support.google.com/youtube/bin/answer.py?hl=fr&answer=142443
Line 299


gapi.loaded0 is not a function
https://apis.google.com/_/apps-static/_/js/gapi/gcm_ppb,googleapis_client,plusone/rt=j/ver=04V6t2cXARM.fr./sv=1/am=!5VdQ9Ii80V-IH20oNg/d=1/rs=AItRSTPKBQCShbB6jILg_RlBcqr0D2C7dQ/cb=gapi.loaded0
Line 1



the 1st error doesn't appear on english version (french version part):

<script type="text/javascript">
var waitString = 'Veuillez lire attentivement – Suite dans XX secondes'
var continueString = 'J'ai lu les informations ci-dessus' ----------here
var secondsDelay = 15;
var read_button = document.getElementById('read_button');
var read_button_text = document.getElementById('read_button_text');
var harassment_button = document.getElementById('harassment_button');
var harassment_button_text = document.getElementById('harassment_button_text');
Re: French version of "confidentiality form" is not working for months now Ghalaad 5/7/12 6:06 AM
(I added a "----------here" to find it more easely)
Re: French version of "confidentiality form" is not working for months now The Lady from UNCLE 5/7/12 10:08 AM
THANK you!  This will be passed on as well.  :D
Re: French version of "confidentiality form" is not working for months now Ghalaad 5/21/12 1:13 AM
Hello, I'm coming back again. It's still not working, developper didn't put the backslash before the first ' :

wrong :
var continueString = 'J'ai lu les informations ci-dessus';


corrected :
var continueString = 'J\'ai lu les informations ci-dessus';


regards.

Re: French version of "confidentiality form" is not working for months now The Lady from UNCLE 5/21/12 1:24 AM
Hey, they are dealing with it but like with anything they do they seem to need a lot of time.  I will add your latest post to the report.  ;)
Re: French version of "confidentiality form" is not working for months now Ghalaad 6/26/12 1:36 AM
more than a month later, still not working. Do I have to warn french authority to force them fixing this legal obligation ?
Re: French version of "confidentiality form" is not working for months now The Lady from UNCLE 6/26/12 4:28 AM
Yep, join the queue of people waiting for months for things to be fixed.  Or "warn French authorities" if you prefer.  Wont make an iota of a difference to YouTube if you do.