|I need to fill out a CAPTCHA to search google.||Eric Dykstra||3/22/11 11:10 PM|
I don't have spyware, and have done no unusual activity.
I will be changing my default search engine to Blekko until Google fixes this for me.
|Re: I need to fill out a CAPTCHA to search google.||CateWA||3/23/11 7:14 PM|
I have been having the same problem for two days now and it's driving me crazy. I'm a home user with a secure connection. I don't have any malware and am experienced enough to have a solid firewall and anti-virus. Just as a precaution, I did do a full scan in Malwarebytes and MSE and my system is clean.
This has to be a glitch and I hope it gets figured out soon. I found a few posts in random forums that seems others are affected by this too.
|Re: I need to fill out a CAPTCHA to search google.||cbinred||3/23/11 7:26 PM|
I could echo what CateWA wrote. Ditto! I'm frustrated and not sure what to do next.
|Re: I need to fill out a CAPTCHA to search google.||eric_stoner||3/23/11 7:32 PM|
|Re: I need to fill out a CAPTCHA to search google.||CateWA||3/23/11 7:35 PM|
I'm so glad to see others reporting in, it's got to be a Google issue. I'm in WA state on Frontier DSL, if it's provider related at all.
|Re: I need to fill out a CAPTCHA to search google.||strizh1245||3/23/11 7:37 PM|
Started to have the same issue yesterday. Google Search tests if I am a robot or not once an hour, which is very annoying!
Dear Google, please change back your yesterday's implementation, or Bing and others will win your customers!
|Re: I need to fill out a CAPTCHA to search google.||strizh1245||3/23/11 7:39 PM|
Maybe, it is provider - mine is Frontier, again in WA...
|Re: I need to fill out a CAPTCHA to search google.||Eric Dykstra||3/23/11 7:42 PM|
I'm on Frontier in WA too.
|Re: I need to fill out a CAPTCHA to search google.||strizh1245||3/23/11 7:51 PM|
Hi All, just found that Google asks to report such issues through below link:
You will need to know your IP. Hopefully, it will highlight the issue either to Google or Frontier and they will fix this.
|Re: I need to fill out a CAPTCHA to search google.||eric_stoner||3/23/11 7:52 PM|
|Re: I need to fill out a CAPTCHA to search google.||CateWA||3/23/11 8:10 PM|
Very interesting, I bet it's something Google is picking up on Frontier activity, but what a pain. I reported my IP# earlier on the link that strizh1245 posted above. Maybe everyone should do that and they will look into it.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||3/23/11 10:53 PM|
I'm also seeing this problem as of two days ago. The frustrating thing is that Google gives you absolutely no idea how to track this down. Nothing new was installed on my system and I'm careful on the web.
I'm on Frontier in WA also.
I released and renewed my IP address and it still happens.
We did just get an iPhone so I'm wondering about that. I doubt that they would intentionally target iPhones because that would be restraint of trade and big legal trouble (not to mention bad business).
I think it's time to start looking at other search engines as the default. Google is pointing a gun at their own feet with unilateral actions like this.
Somehow Google things they are more important to me than I am to them. I think it's time to start proving them wrong.
|Re: I need to fill out a CAPTCHA to search google.||zihaut||3/23/11 11:44 PM|
Same here. Frontier. WA.
Has anyone called Frontier yet?
|Re: I need to fill out a CAPTCHA to search google.||frictorious||3/23/11 11:55 PM|
Also Frontier in WA. It's getting very annoying.
|Re: I need to fill out a CAPTCHA to search google.||Joe N.||3/24/11 2:50 PM|
I have been having this issue for 2 days now. I'm a network admin, and I can't find anything on my home network that is at all suspicious. Interesting enough I am also on Frontier FIOS in WA.
|Re: I need to fill out a CAPTCHA to search google.||seattle_jay||3/24/11 3:12 PM|
Same annoying issue for a couple of days; Bing is looking better every day.
We're also on Frontier FIOS in WA.
|Re: I need to fill out a CAPTCHA to search google.||Wakapedia||3/24/11 3:40 PM|
Frontier FIOS in WA as well.
Same issue with Firefox 4
|Re: I need to fill out a CAPTCHA to search google.||Design By Pepper||3/24/11 3:52 PM|
same with google chrome or ie8. I am also on Frontier
|Re: I need to fill out a CAPTCHA to search google.||Design By Pepper||3/24/11 3:57 PM|
also having other problems connecting to some websites, i am refused connection, assume this is also related to frontier, i found out that Frontier.NET is on the ubi blacklist also for unusual activity. cannot connect to www.southington.org which is a town in connecticut official website..
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||3/24/11 5:33 PM|
It stopped happening for me last night. I got a call from someone (Pablo) at Frontier trying to track down anybody currently having the problem. He said he had a lot of calls to make. Enter a problem report at Frontier's web site:
I used the email option.
Pablo agreed that for some reason Google was blacklisting an IP address range originating at Frontier.
|Re: I need to fill out a CAPTCHA to search google.||cbinred||3/24/11 6:07 PM|
I'm on Frontier in Washington also.
|Re: I need to fill out a CAPTCHA to search google.||tahoejava||3/24/11 7:34 PM|
yea...frontier in washington, east side of lake washington. what's their problem? time to make some calls.
|Re: I need to fill out a CAPTCHA to search google.||lazybear77||3/24/11 7:35 PM|
I'm having the same problem. I'm in Redmond WA state on Frontier DSL, running Chrome,on win7,also xp.
|Re: I need to fill out a CAPTCHA to search google.||CateWA||3/24/11 7:39 PM|
I just filled out the Frontier email support that LemurCatta posted above, hope it helps. I think everyone should do that or make a phone call. I loathe dealing with support so I went the email route first. I haven't got the CAPTCHA yet tonight, but I'm sure I will as soon as I say this.
|Re: I need to fill out a CAPTCHA to search google.||cbinred||3/24/11 8:05 PM|
I've been on live chat and on the phone with Frontier tonight....they really aren't sure what the issue is and will have Pablo call me tomorrow. Hope it solves the issue. I also am Redmond, Wa.
|Re: I need to fill out a CAPTCHA to search google.||cbinred||3/24/11 8:06 PM|
Direct line to Frontier: 1-877-500-5518.
|Re: I need to fill out a CAPTCHA to search google.||tahoejava||3/24/11 8:42 PM|
update for everybody. just got off the phone w/ frontier. they said they (or google...he was a little fuzzy on the details but i believe it's frontier) is resetting IP addresses and that's causing google to squirm. he thinks it'll be "done in a couple of days."
hope this helps
|Re: I need to fill out a CAPTCHA to search google.||xcal1ber||3/25/11 12:20 AM|
Im on frontier in Washington. its been 3 days for me. Im glad I found this post thought something was wrong with my pc at first.
|Re: I need to fill out a CAPTCHA to search google.||presotto||3/25/11 1:02 PM|
In the past, user connections from Frontier to Google have come over a very small set of addresses (one or two), probably because Frontier is either NATing for their users or using some manner of proxying (perhaps an invisible one). The result is that connections from Frontier look like one big DoS attack to Google because we're getting so many requests from a single address. We do discover proxies over time and except them but perhaps Frontier has recently changed the address(es) that they are NATing or proxying from. We've contacted them and they say they understand the problem and are trying to resolve it.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||3/25/11 2:48 PM|
Well, I thought the problem was gone but it's not. One entire day without seeing it but it just happened again.
|Re: I need to fill out a CAPTCHA to search google.||CateWA||3/25/11 3:22 PM|
Just happened for the first time today, I too, thought it was gone.
I heard back from Frontier support and they blamed it on Google and just directed me to fill out the Google link that was posted earlier. Well I did that previously.
I then got an email from someone with Google support and they asked me to run a nslookup on google.com and reply with the results. I don't know what that tells them, but at least this is being looked into.
|Re: I need to fill out a CAPTCHA to search google.||Design By Pepper||3/25/11 3:27 PM|
seems to be better today so far, it's certainly a problem with frontier.
i found out frontier ended up on a block ip list and that explains why we can't connect to certain sites.
|Re: I need to fill out a CAPTCHA to search google.||cbinred||3/25/11 3:27 PM|
Same for me too. It was fine all day. Now I don't even get the CAPTCHA screen.....just no response when hitting return. I got the same email as CateWA. Hope it helps. No word today from Frontier.
|Re: I need to fill out a CAPTCHA to search google.||Design By Pepper||3/25/11 3:31 PM|
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||3/25/11 3:47 PM|
I just got the email from Google asking for nslookup output. While I was replying I didn't get the problem but just before I hit send it started happening again and now all my searches are captcha-blocked.
The southington.org link doesn't work for me either - the website name doesn't resolve. But nslookup does find it so I suspect it's being blocked at the other side.
|Re: I need to fill out a CAPTCHA to search google.||Kirstie||3/25/11 3:47 PM|
I want to chime in on this thread to let you know that Frontier is aware this is a problem and they're trying to fix it.
|Re: I need to fill out a CAPTCHA to search google.||strizh1245||3/25/11 4:17 PM|
Same situation as LemurCatta - just was trying to find this page through Google Search to send a link for Google rep, as this CAPTCHA appeared. Send nslookup info, CAPTCHA page text and link to this page. Hopefuly, it will help both compasnies to adjust their IP filters, or whatever it is....
|Re: I need to fill out a CAPTCHA to search google.||TTaM||3/25/11 5:03 PM|
Haveing the same problem here. Verizon/Frontier user.
|Re: I need to fill out a CAPTCHA to search google.||greekdave||3/25/11 8:04 PM|
Frontier FiOS in Oregon, been getting the google captcha page since 3/22. This is getting annoying.
|Re: I need to fill out a CAPTCHA to search google.||lazybear77||3/26/11 12:37 AM|
Frontier contacted me just to say that I needed to contact Google.Come on...
Frontier can't even maintain their company website at a reasonably functioning state.
|Re: I need to fill out a CAPTCHA to search google.||CateWA||3/26/11 12:19 PM|
Still happening for me today.
|Re: I need to fill out a CAPTCHA to search google.||lazybear77||3/26/11 12:48 PM|
yep, still not fixed.
|Re: I need to fill out a CAPTCHA to search google.||cbinred||3/26/11 12:57 PM|
|Re: I need to fill out a CAPTCHA to search google.||knoydart||3/26/11 1:27 PM|
I get the CAPTCHA message only from my PC, not 2 others connected to the same router! Best of all I get told that this is due to excessive queries from this PC....great, our PCs have been turned OFF all week!
Solution? Dump Google & go with Bing! If Google can't work this out then screw them.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||3/26/11 1:44 PM|
Hmmm, things were working for me last night and this morning and now the captcha is back. This is taking a really long time to get fixed.
|Re: I need to fill out a CAPTCHA to search google.||menscher||3/26/11 5:42 PM|
Hi, everyone. I want to assure you that at Google we are following this very closely, and trying to get Frontier to fix the issue.
The root of the problem is that Frontier is intercepting some traffic, so when you try to use Google your search actually goes through a Frontier server first. Google's systems detect this and identify the unusual traffic patterns as abuse, which triggers the captchas. The captchas will go away as soon as Frontier stops intercepting traffic intended for Google.
Are they really intercepting traffic?
I know you don't want to just take my word for it, and there could be others reading this forum with a different problem, so here's how you can see the interception for yourself:
1) Open a terminal window (on Windows use Start -> Run -> cmd) and run the following command (same on Windows, Mac OS X, or Linux):
You will see lots of output, something like:
C:\> nslookup www.google.com
2) Take that final IP address (in the above example 18.104.22.168) and put it into the search box at a site like http://whois.domaintools.com/ -- in this example the resulting page is http://whois.domaintools.com/22.214.171.124 and it has the following text about half-way down:
OrgName: Frontier Communications of America, Inc.
So that shows that Frontier is intercepting traffic to www.google.com to point to their own servers (if it were a Google IP you'd see OrgName: Google Inc.).
You can try checking other websites (just repeat steps 1 and 2) to see if they are being intercepted also.
What can you do?
1) You may choose to complain to Frontier so they now the impact this is having on their users. If they stop intercepting traffic intended for Google, then the problem will be solved. Unfortunately the interception is a business decision, not a systems error, so they are unlikely to be able to change things until Monday.
2) While you wait for them to fix it, you can also stop using their DNS servers. Instead, you could use free DNS servers provided by Google (http://code.google.com/speed/public-dns/). Instructions for changing your computer's settings are at http://code.google.com/speed/public-dns/docs/using.html
Why is Frontier doing this?
I won't speculate, but another user posted their own analysis here: http://www.payne.org/index.php/Frontier_Search_Hijacking
|Re: I need to fill out a CAPTCHA to search google.||seattlemark||3/26/11 6:13 PM|
It has been happening to me to as well since at least 3/22/2011. I am also with Frontier FIOS in Washington State. I just did the test recommended by menscher above. In Step 2, the results I had did indeed show as-- OrgName: Frontier Communications of America, Inc.
|Re: I need to fill out a CAPTCHA to search google.||CateWA||3/26/11 6:48 PM|
@menscher - Thanks for the detailed information, it gives me a better understanding of this. I had the same results from my nslookup the other day, but I did not understand what those results meant. I'll be reading the link on changing DNS, I've come across that suggestion before but never felt comfortable enough to make the change. I think I will wait this out and see what happens.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||3/26/11 7:20 PM|
@menscher - Yes, thanks for the info. We now know who to complain to. Intercepting searches is a very shady business.
I appreciate the communications from Google on this.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||3/26/11 7:30 PM|
It's interesting that a tracert to www.google.com goes through the two final locations:
12 81 ms 135 ms 124 ms verizon-gw.customer.alter.net [126.96.36.199]
13 38 ms 83 ms 64 ms 188.8.131.52
Then all further jumps just time out.
|Re: I need to fill out a CAPTCHA to search google.||seattlemark||3/26/11 8:03 PM|
On one of my PCs on the Frontier router have tried menschers' workaround of using Google DNS settings. I don't know for sure if that fixed the CAPTCHA message I have been getting on and off since 3/22/2011, as I had already done the non-robot verfication for today. (I had done that on previous days already, too, but it did not last.) However, I did try that www.southington.org (which is a town in connecticut official website per Design_By_Pepper). That now works, but did not work before I changed to temporarily use the Google DNS settings. By the way, I too had reported this to Frontier Communications today. They said others have reported it too.
|Re: I need to fill out a CAPTCHA to search google.||gracie62||3/26/11 8:10 PM|
I just had that happen to me for the first time-thought I was searching too much, but I have searched much more than that before. I also have frontier, but in IN. I was actually reluctant to do the captcha, thinking the warning itself was not legit. I'm also leery of putting my IP address anywhere-besides, ours changes, so how would that give accurate info to track stuff down. Anyway, it appears frontier is having the trouble-we're still not getting the speeds we're supposed to from them, but other than those 2 issues, as long as it doesn't go down, I'm ok.
|Re: I need to fill out a CAPTCHA to search google.||seattlemark||3/26/11 8:21 PM|
On one of my PCs on the Frontier router I have temporarily tried menscher's workaround of using the free Google DNS servers. I don't know for sure if that fixed the CAPTCHA message I have been getting on and off since 3/22/2011, as I had already done the non-robot verfication for today. (I had done that on previous days already, too, but it did not last.) However, I did try that www.southington.org site (which is a town in Connecticut's official website mentioned as another problem by Design_By_Pepper earlier in this thread). Before I changed to use the Google DNS settings, I could not get to the page at all. After I changed to use the Google DNS settings, I could get to that www.southington.org site just fine. By the way, earlier today I had reported by telephone to Frontier Communications about the "unusual traffic" messages I was getting when using Google over Frontier FIOS. They said others have reported it as well.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||3/26/11 10:39 PM|
Just switched over to Google's DNS server and things are working fine.
Just did nslookup www.google.com and got:
Much better. tracert www.google.com now completes correctly with no timeouts and the final hops are owned by google.
Note that if you have a firewall/router being used as your default gateway then you can change your DNS servers there instead of on each machine individually. Usually my router gets its info via DHCP but you can override the DNS server locations. If you aren't confident about your tech skills, you might want to be careful doing this. To get back to the Frontier DNS servers I just cleared the override fields and let DHCP find them and it got the original Frontier server info correctly. I'm staying with the Google DNS servers for now.
|Re: I need to fill out a CAPTCHA to search google.||sharonplotkin3d||3/26/11 11:25 PM|
I am in Kirkland WA and I talked to a rep from Frontier Fios on Saturday. This problem is due to an IP migration which Frontier started earlier in the week. This is not Google's fault. Frontier has been aware of this since Friday, according to the rep. I suggested that Frontier send an email to its subscribers to let them know what is going on. Like a lot you, my husband and I thought our computers were infected and collectively wasted several hours trying to track down the problem. The rep said that the problem should be fixed "soon". In the meantime, hold Frontier accountable. Let them know your displeasure. When they took over from Verizon they assured us that the transfer would be seemless and invisible to its cutomers. It has not been and this is the third time in nine months that something has been broken. (first email, web domain, and now google search)
|Re: I need to fill out a CAPTCHA to search google.||jorusfett||3/26/11 11:32 PM|
I am glad I am not the only one having this issue. I have Frontier FIOS in the Seattle, WA area. It's been going on for a few days and is quite obnoxious. I changed the DNS settings on my router and haven't had an issue since. I called Frontier just a little while ago (11:30pm PST on 3/26/2011) and the network tech had no clue what was going on and the support tech I was on the phone with said to reset the router. I mentioned to him about this forum page and what's been happening and also told him I worked around the issue myself. :) I hope they fix this soon. If this is a business decision on their part, then I think I will be done with them.
|Re: I need to fill out a CAPTCHA to search google.||cbinred||3/27/11 9:34 AM|
West Region Contact Information
For inquiries specific to Arizona, California, Idaho, Montana, Nevada, New Mexico, Oregon, Utah and Washington.
President, West Region
Regional Director of Marketing
Frontier West Region
9324 W. Stockton Blvd.
Elk Grove, CA 95758
|Re: I need to fill out a CAPTCHA to search google.||cbinred||3/27/11 9:36 AM|
The above names and addresses are for the West Coast Frontier group. Perhaps we should go to the top.
|Re: I need to fill out a CAPTCHA to search google.||thebodyworker||3/27/11 11:29 AM|
this is happening to me for a few weeks. It is also blocking me from having access to my website servers. My server thinks I am some kind of threat. My web guys have to keep unblocking me... I
|Re: I need to fill out a CAPTCHA to search google.||coopomfs||3/27/11 7:07 PM|
Here is what I found. I called the 800 number for frontier (posted earlier in this thread). Explained the problem. The tech asked me to sign into my frontier online account account and once I was signed in change the web address to searchguide.frontiernet.net/prefs.php. Once that site loaded it allowed me to opt out of landing on other search sites. Seems to be working ok for me. Hope that helps.
|Re: I need to fill out a CAPTCHA to search google.||TremorBshakey||3/27/11 8:12 PM|
coopomfs suggestion to use searchguide.frontiernet.net/prefs.php
to opt out for search landings WORKED!
previously nslookup and whois yielded frontier. now it yields google.
i did not have to change dns.
it seems wrong this should work. google.com is not a non-existing domain.
something is still amiss, i think. but for now it works.
the explanation on that page:
"These preferences allow you to opt in or out of the non-existing domain landing service.
At any point in time you can opt in or out of these services using this page."
|Re: I need to fill out a CAPTCHA to search google.||js119||3/27/11 10:45 PM|
I've had this same problem for about a week, am with Frontier in WA. I just tried the last suggestion above (searchguide.frontiernet.net/prefs.php from within my frontier account), but got this error message when I tried to make the suggested change:
The preference settings for your IP are currently locked either because you are not allowed to set preferences or because the preference server is currently offline.
|Re: I need to fill out a CAPTCHA to search google.||TremorBshakey||3/27/11 11:14 PM|
"The preference settings for your IP are currently locked either because you are not allowed to set preferences or because the preference server is currently offline."I saw that once while i was looking around deciding if I wanted to do this or not.
I tried again and i got access. Try again a few times and you will probably have success.
I'd flush your browser cache before each try, too, just to be on the safe side.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||3/27/11 11:20 PM|
What should be really embarrassing for Frontier is that they couldn't fix this over a weekend (assuming they fix it at all). This looks like a technical error caused by a business decision. If it was purely technical then I assume it would have been fixed. Having to wait over the weekend means that MBAs are involved and they were out golfing or sailing or whatever.
Looking at the shabby mashup that is the Frontrizon website this long after the transition doesn't portend good things for those of us that don't have any other broadband option. There is no way to find the web address above from their portal which is pathetic.
|Re: I need to fill out a CAPTCHA to search google.||TremorBshakey||3/27/11 11:35 PM|
"...which is pathetic" agreed.
|Re: I need to fill out a CAPTCHA to search google.||js119||3/28/11 12:09 AM|
|Re: I need to fill out a CAPTCHA to search google.||js119||3/28/11 7:32 AM|
|Re: I need to fill out a CAPTCHA to search google.||TremorBshakey||3/28/11 9:10 AM|
i reenabled the non-existing domain landing option and restarted modem/router/system to be sure no caching issues and nslookup got me google instead of frontier, so something has changed at frontier and doing nothing (assuming you want to use their dns) should get you the correct landing for google now.
btw: i have no trouble getting to that option page :-)
|Re: I need to fill out a CAPTCHA to search google.||js119||3/28/11 9:30 AM|
In case anyone else has trouble with the preferences/option page, frontier emailed me this am with a slightly different url, which did work for me:
|Re: I need to fill out a CAPTCHA to search google.||TremorBshakey||3/28/11 10:21 AM|
that is a different page!
and from the description sounds more appropriate to the situation we experienced.
what a f...ing mess.
here is what it says:
"This preference allows you to opt in or out of the Frontier redirect service.
At any point in time you can opt in or out of this service using this page."
|Re: I need to fill out a CAPTCHA to search google.||TremorBshakey||3/28/11 10:32 AM|
and now i can't get to the original page either, though i could a couple of hours ago.
bottom line it appears things are fixed for google interceptions if you do nothing.
If you trust the description on the new page it seems a good thing to opt out of the redirection.
|Re: I need to fill out a CAPTCHA to search google.||deldryden||4/5/11 12:47 PM|
This just started happening to me today. It's not being intercepted by Frontier unless they're an umbrella org that includes IBBS.
|Re: I need to fill out a CAPTCHA to search google.||Taurenectomy||5/9/11 5:50 AM|
Hey guys this is happening to me to im in Poplar Bluff MO with a a antivirus internet suite and this problem is effecting me..idk how much longer i am going to be a google customer.
|Re: I need to fill out a CAPTCHA to search google.||Taurenectomy||5/9/11 5:57 AM|
went to the website you posted and typed the ip address and this is what i got
|Re: I need to fill out a CAPTCHA to search google.||Hindsight||5/19/11 10:33 AM|
This problem started to affect me today, and my ISP is WideOutWest (WOW).
|Re: I need to fill out a CAPTCHA to search google.||Sarnott153||5/19/11 12:20 PM|
Like others, I have scanned and found nothing but will also go through our corporate firewall logs. I used a console as suggested but never touched Frontier. The Whois response goes directly to Google in your allocated IP block. FYI, this ONLY happens in Chrome, it does not happen in Firefox or Safari.
Any ideas? Is there a problem with Chrome version 11.0.696.68.
This does not seem to be Frontier problem in my case.
|Re: I need to fill out a CAPTCHA to search google.||Lorror||5/20/11 10:12 AM|
Happening here, too. No new software, same computer, I even upgraded my browser. No help. I'm going elsewhere if it doesn't stop. This has gone on for days.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||5/20/11 11:47 AM|
Those of us with this problem back in March are not seeing this anymore. It was a problem specific to the fact that Frontier was intercepting DNS requests to Google and injecting their own info. Google was interpreting this (correctly) as hijacking and blocking it.
The case above where one browser exhibits the problem and others don't is very strange. Perhaps Chrome was set to use a proxy and the other browsers weren't?
Essentially Google has blacklisted the IP address that the request is coming from and I don't see how that could change from one browser to another.
ISPs other than Frontier could also be messing about with hijacking Google searches - it's a tempting target. You could try a DHCP release and renew to get a new IP address from your ISP or use the Google DNS servers as specified down-thread.
|Re: I need to fill out a CAPTCHA to search google.||Lorror||5/20/11 3:14 PM|
Hi, LemurCatta- We've tried 3 computers and 2 different browsers, IE and Firefox, and have experienced the same thing with all. I don't understand as we don't look up sensitive material or illegal material. We're all hobbyists, and I work online, so we do valid research on legitimate topics often, it's imperative that we have a reliable search engine. Right now, I have to enter a Capcha every time I try to search for something on Google, Google Books, or anything else. It's been going on for months, but has recently became every time.
Thanks for your help, though.
|Re: I need to fill out a CAPTCHA to search google.||lee250||5/20/11 4:48 PM|
I've got the same problem with Hughesnet. I did the ns/ip look-up above and got -
NetRange: 184.108.40.206 - 220.127.116.11
NetType: Direct Allocation
Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
OrgName: Hughes Network Systems
I did say on the Google help survey that Google should grow up and not penalize people using a shared IP.
|Re: I need to fill out a CAPTCHA to search google.||epatnoe||5/20/11 10:22 PM|
This happens with nearly every google search I do now. I have run multiple malware apps to no avail.
I also looked up the IP:
|Re: I need to fill out a CAPTCHA to search google.||dmenscher||5/21/11 12:19 AM|
lee250 or epatnoe (or others who use Hughes): The output you show indicates Hughes is intercepting traffic intended for Google, just as Frontier was for their users back in March. Could you also check some other sites (like www.blogger.com), to see if they are intercepting traffic for all sites, or if they're only intercepting traffic intended for Google?
|Re: I need to fill out a CAPTCHA to search google.||epatnoe||5/21/11 8:47 AM|
@dmenscher -Thanks for the help.
Interestingly enough I don't use Hughes as an ISP. Maybe my ISP leases services from hughes or something along those lines. Out of curiosity, I did a lookup for my ISP and it didn't come back as Hughes. It was listed as Arvig.com, my provider.
As of this morning I can't do any searches on Google. I get the captcha, enter the letters, then get another captcha. This would repeat forever I suppose.
Anyway... I ran another lookup for blogger and youtube, both the IPs came back as google.
OrgName: Google Inc.
It does seem that Hughes is only intercepting traffic intended for searches. How or why from my ISP is a mystery to me. I did email Hughes last night asking why their IP comes up when I perform a lookup for Google and if they would correct it. I'll share any response when and if I get one.
|Re: I need to fill out a CAPTCHA to search google.||epatnoe||5/21/11 11:08 PM|
I chatted online with Hughes.net support tonight, not helpful at all.
My Chat with Hughes net this evening:
[May 22 2011 1:20:54 AM] Welcome to our chat customer support .
[May 22 2011 1:21:05 AM] Eric, you have been connected to Lisa
Eric(May 22 2011 1:22:08 AM): hi lisa
Lisa(May 22 2011 1:22:26 AM): Eric, welcome to HughesNet Technical Support. You are chatting with Lisa.
Lisa(May 22 2011 1:22:42 AM): Hi Eric, how are you doing today?
Eric(May 22 2011 1:23:15 AM): OK,
Eric(May 22 2011 1:24:01 AM): why is hughes IP adress come up when I do a lookup for google?
Lisa(May 22 2011 1:24:26 AM): As I understand you are unable to access Google site, am I correct?
Eric(May 22 2011 1:25:18 AM): yes I keep getting a captcha saying too many searches coming from my IP
Lisa(May 22 2011 1:25:41 AM): I apologize for the inconvenience caused to you.
Lisa(May 22 2011 1:26:27 AM): I understand that, you get the message to verify that you are not a bot when ever you try to access the google, am I correct?
Eric(May 22 2011 1:27:54 AM): yes and I have no malware on my computer. but when I do a nslookup for google, I get an IP for hughes net. Hughes net isn't even my ISP.
Eric(May 22 2011 1:28:00 AM): yes and I have no malware on my computer. but when I do a nslookup for google, I get an IP for hughes net. Hughes net isn't even my ISP.
Lisa(May 22 2011 1:28:43 AM): Eric, may I know which Internet service are you using?
Eric(May 22 2011 1:29:14 AM): Arvig communications is my ISP.
Lisa(May 22 2011 1:29:52 AM): In this case I would request you to contact them as they would be in the better position to assist you with further information.
Eric(May 22 2011 1:30:52 AM): They said to contact you because you are intercepting my google search request, not my ISP
Lisa(May 22 2011 1:31:34 AM): I understand how frustrating it can be...
Lisa(May 22 2011 1:33:06 AM): I need to inform you that we as HughesNet do not practice such violations.
Eric(May 22 2011 1:33:31 AM): Please answer this, why does Hughes IP show up when I do a lookup for google?
Lisa(May 22 2011 1:34:13 AM): That you would have to check with your computer vendor as they would help with that information.
Lisa(May 22 2011 1:34:29 AM): I am sorry as we are not trained on computers.
Eric(May 22 2011 1:36:14 AM): it isn't a computer issue it is a network issue. Hughes is recieving my google search request, then sends it yo google. I have the data right in front of me
Lisa(May 22 2011 1:37:35 AM): Exactly, so how do we receive it, this is the issue. As your computer send the signal to HughesNet. In this case I would request you contact your computer vendor.
Lisa(May 22 2011 1:40:50 AM): Are your there?
Eric(May 22 2011 1:40:59 AM): No I send the request to google. when I go to cmd and type in nslookup www.google.com I get 18.104.22.168. I then lookup that IP and it is registered to Hughes. That isnt my computer that is your IP address
Lisa(May 22 2011 1:42:40 AM): I wish I could have been more helpful.
Eric(May 22 2011 1:43:56 AM): So yoou cant help figure this out? I can give a link to google support pages with many others having the same issue with hughes net. Is there someone that can help me ?
Lisa(May 22 2011 1:45:37 AM): As I said please contact your ISP or computer vendor as they would be in the better position to assist you with the further information.
Eric(May 22 2011 1:46:45 AM): I have 5 computers, all have the same issue, both mac and PCs. My ISP told me to contact you. Please answer this, why does Hughes IP show up when I do a lookup for google?
Lisa(May 22 2011 1:49:30 AM): Please contact them as they would be in the better position to assist you with the further information.
Lisa(May 22 2011 1:49:35 AM): Is there anything else that I may assist you with?
Lisa(May 22 2011 1:49:45 AM): Thank you for getting in touch with HughesNet Technical Support.
To end this chat, please click on the 'End Chat' button.
Eric(May 22 2011 1:50:06 AM): contact who?
Lisa(May 22 2011 1:51:15 AM): As I said please contact the ISP or your computer vendor.
Eric(May 22 2011 1:51:35 AM): I have, their IT manager said it was going out of their network fine but it has somehow gone to Hughes instead of google.
Eric(May 22 2011 1:52:11 AM): I have many computers all have the same problem.
Lisa(May 22 2011 1:52:22 AM): HughesNet will not accept someone else request upfront.
Lisa(May 22 2011 1:53:15 AM): If you know how Network works, We need a command to complete a Network.
Lisa(May 22 2011 1:53:45 AM): Also the IP address that you have provided is for a particular computer and not for a HughesNet.
Eric(May 22 2011 1:53:59 AM): well that isn't very helpful. I'm not even sure what you mean. Can yoou please just check, why does Hughes IP show up when I do a lookup for google? Is there an IT professional there that I can talk too?
Lisa(May 22 2011 1:54:06 AM): That is IP address which assigned to computer and not to a Network.
Eric(May 22 2011 1:54:33 AM): yes and its Hughes computer not googles
Lisa(May 22 2011 1:54:36 AM): I am a Technical Support Executive you chatting with.
Eric(May 22 2011 1:55:31 AM): Is there an certified network professional there that I may speak to?
Lisa(May 22 2011 1:56:10 AM): I am a certified network professional.
Lisa(May 22 2011 1:56:45 AM): And as I said we would not be able to assist you with this, as this is not our issue.
Lisa(May 22 2011 1:56:53 AM): Thank you for getting in touch with HughesNet Technical Support.
To end this chat, please click on the 'End Chat' button.
Eric(May 22 2011 1:57:06 AM): OK can you check the IP 22.214.171.124 for me please?
Lisa(May 22 2011 1:57:48 AM): I am sorry I would not be able to check that information.
Eric(May 22 2011 1:59:40 AM): OK I'll talk with someone there by phone tomorrow
Lisa(May 22 2011 2:00:43 AM): I wish I could have been more helpful.
Lisa(May 22 2011 2:00:51 AM): Thank you for getting in touch with HughesNet Technical Support.
To end this chat, please click on the 'End Chat' button.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||5/22/11 12:06 AM|
That is pretty amusing. Almost like a chat bot.
The problem is that Hughes doesn't have a direct relationship with you but they do with your ISP. Your ISP is punting by telling you to contact Hughes but it's their job to sort this out.
I would guess they are using Hughes DNS servers and Hughes is doing the same shady google interception thing that Frontier was doing.
You should switch your DNS server at your router to the Google DNS servers and then lean on your ISP to deal with Hughes or your ISP should switch to another DNS server. Even if they don't sort it out the Google DNS servers work fine.
|Re: I need to fill out a CAPTCHA to search google.||epatnoe||5/22/11 9:35 AM|
Thank you LemurCatta!
I have switch my DNS servers to Googles. Everything seems to be working great. I will contact my ISP again on Monday and see where that goes..
I was trying to get angry talking with Lisa 2 hughes but I just kept laughing. I'm pretty sure she was working at a call/chat center in outside the US.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||5/22/11 11:40 AM|
The good thing about the Google DNS servers is you know that they won't be intercepting requests for Google searches!
This situation is a good example of why people are concerned about net neutrality. If your ISP has the right to do anything they want with your internet traffic then they have the right to direct you anywhere they want on the web. This means that we'll all live in ISP-centric web islands with totally different experiences of the internet. And as in this situation, there will be wars between those closed islands and internet users will be victims of significant collateral damage.
|Re: I need to fill out a CAPTCHA to search google.||captainbooshi||5/22/11 12:17 PM|
I live in Maryland, and I am having the same problem. We do get our internet through Hughes, and the nslookup is returning a "Hughes Network Systems" IP address regularly. I have to fill the captcha out 10-12 time before the search will go through. I know this isn't Google's fault, but I'm going to have to switch to Bing until this is sorted out, it's just too much trouble the way it is now.
|Re: I need to fill out a CAPTCHA to search google.||Autotraker||5/22/11 5:03 PM|
I'm having this same problem on Hughesnet. This is really ridiculous that I had to fill out that CAPTCHA every other time I use Google. Not the CAPTCHA doesn't even work. No Googling for me.
Where/who do I complain to?
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||5/22/11 5:27 PM|
There is information on this thread about how to switch to using the Google DNS servers which will eliminate this problem.
You and the other Hughes customer should complain to Hughes and escalate it. The Hughes DNS servers are doing something wrong (possibly shady) when you access Google. The more complaints, the sooner they will resolve this.
Also sounds like somebody from Google should contact Hughes and ask why they are doing this.
|Re: I need to fill out a CAPTCHA to search google.||Don_Br||5/22/11 5:57 PM|
It almost sounds like nobody here has ever heard of a proxy server!
Hughes has run "web acceleration" since 2003; ALL port 80 traffic from a Hughes user will show as arriving at the destination from a handful of proxy server IPs. All. Repeat, ALL. No option available for a Hughes user to come into Google from a different IP. When you have the very high latency of satellite it takes a proxy aggregation server to give decent performance. Your browser may make dozens of calls for single web page, but the proxy intercepts and makes them over a low-latency connection, then bundles the result and compresses in a proprietary format and sends it across the satellite to the modem, which unbundles it and returns it to the browser in response to the requests.
This is not new. It is truly 8 years old. What IS new is for Google to be seeing those IPs as problems.
Reports began showing up on the Hughes forum at DSLReports yesterday. They started showing up today on my site (datastormusers.com) where most members are Hughes users. It is a system-wide problem.
Best guess is that Google is so bothered by Bing "stealing" their results that they have lowered the threshold for detecting automated searches too low, and are starting to affect real users.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||5/22/11 10:34 PM|
Your assumption is that Hughes has changed nothing. My experience was that the ISP changed something and triggered the Google response. Neither of us actually knows the facts.
I'm not really defending either corporation but just following the logic: why would Google want to block customers from accessing their service? I don't find your surmise about Bing to be plausible or even related to this issue - how does Bing coat-tailing on Google involve large numbers of queries from the same IP address?
I think logic dictates that Hughes changed something in their proxy infrastructure without understanding the downstream consequences. The prior IP addresses may have been white-listed and the new ones are not. This occurs often in inter-corporation communication - the person that fixed it previously has moved on and nobody now understands all the consequences of making changes. Happens all the time.
|Re: I need to fill out a CAPTCHA to search google.||epatnoe||5/23/11 1:22 AM|
You're probably right, most people on here haven't heard of proxy servers. They don't need to know. They just want their problem fixed. They don't care how the internet works, they just want to use it.
This exact issue has happened before with Frontier back in March. They seem to have corrected something - not Google. If Hughes hasn't changed anything wouldn't this problem have happened in March, when Frontiers did?
Maybe Google has lowered their threshold. We should applaud them for doing so to stop automated (bot) activity which clogs their network for us. The issue is still in Hughes court. My Google search request is intercepted by Hughes servers. I'm not even a Hughes customer. My query is not being sent directly to Google.
Let's say you send my company orders for itemX. You like to gather up 100 orders per week before you send them to me. Well, I have 2000 other customers that do the same thing and it's adversely affecting my ability to serve my customers in a timely manner. I decide to lower my max orders, from any one customer, for itemX to 50 per week. Your company still sends 100. Your order is always late. Your customers are pissed. Wouldn't this be your company's concern and not mine? Wouldn't you change the quantity of your orders.
I don't care either way whose network is at fault... I agree with LemurCatta though... Logic tells me that Hughes is the culprit. I do have to side with Google for one reason though. I have switched to Google's DNS servers and have no "bot" concerns - but I can't seem to perform a Google search with Hughes' servers. And again I don't even use Hughes.net as my ISP.
I consider the issue solved with the switching over to Google's DNS servers.
|Re: I need to fill out a CAPTCHA to search google.||Autotraker||5/23/11 9:19 AM|
Tried switching to google DNS and still getting the constant CAPTCHA screens which don't seem to work. Google right now is unusable with HughesNet.
|Re: I need to fill out a CAPTCHA to search google.||Teiresias||5/23/11 9:23 AM|
This is not just an issue with Frontier, as I'm having the same Captcha issue using Cavalier DSL here in Virginia.
|Re: I need to fill out a CAPTCHA to search google.||Suzanne ASNE||5/23/11 1:27 PM|
We also just started having the same problem with Cavalier in northern Virginia. I changed the DNS to a free host on the two affected computers in our small office and that seems to have solved the issue.
|Re: I need to fill out a CAPTCHA to search google.||baltoperson||5/24/11 11:40 AM|
also having the problem with Cavalier in Baltimore, MD.
|Re: I need to fill out a CAPTCHA to search google.||Ninjames||5/24/11 2:59 PM|
This is happening to me with Charter in Empire and Turlock, CA
|Re: I need to fill out a CAPTCHA to search google.||Ninjames||5/24/11 3:05 PM|
My OrgName says GoogleInc and this still happens to me.
|Re: I need to fill out a CAPTCHA to search google.||Loadsmart||5/25/11 10:35 AM|
My ISP is Skybeam.
Yet HughesNet is intercepting my google searches..... Hmmmm, interesting.
I have to laugh pretty hard about the Chat that Eric had with Hughesnet. They used to be my provider and they have THE WORST customer service I have EVER experienced. I have left a message over at Skybeam. They have great customer service, so I'll let you know what they come back with. I am no computer wiz, but I'd say something fishy is going on here.
|Re: I need to fill out a CAPTCHA to search google.||Loadsmart||5/25/11 1:00 PM|
Well, skybeam suggests that I report it to Google using this link. Worth a try I guess....
|Re: I need to fill out a CAPTCHA to search google.||dmenscher||5/26/11 9:31 PM|
|Re: I need to fill out a CAPTCHA to search google.||bonsaipark||5/26/11 11:21 PM|
For about a week I've had to interpret a CAPTCHA almost every search. It takes me several tries because I'm visually impaired, which is making Google almost useless!
I've tried the nslookup trick and found that my Google searches are, in fact, being redirected to TWO sites, one owned by Level 3, the other by Internap Network Services Corporation. I have no known relationship with either entity.
Here's my nslookup response:
Addresses: 126.96.36.199, 188.8.131.52
I don't know whether I should be surprised or not, but I got the same results when I typed in "nslookup www.bing.com". So BOTH search engines are being hijacked.
What is the purpose of any of this???
|Re: I need to fill out a CAPTCHA to search google.||bonsaipark||5/26/11 11:28 PM|
Sorry... forgot to add the name of my ISP. It's a small company called NCConnect (http://www.ncconnect.net), but they're just a small business that that gets the actual hookup through GlobalPOPs (or is it Ad-Base Systems?):
(This is part of the problem... after years of close relationships with the people at my ISP, I now have no idea who I'm dealing with. No one will talk to me because I'm not their customer... I'm a customer of a customer of a customer... It's ludicrous.)
|Re: I need to fill out a CAPTCHA to search google.||mpitcher||5/27/11 9:12 AM|
|Re: I need to fill out a CAPTCHA to search google.||bhlpost||5/27/11 9:49 AM|
I'm having the same issue. Nslookup result:
The first IP address belongs to Level3 and the second to Internap Network Services Corporation
|Re: I need to fill out a CAPTCHA to search google.||bhlpost||5/27/11 9:54 AM|
Btw, I checked a handful of other websites and only Bing.com returned the same result. All others resulted in IP addresses belonging to the intended target. So, clearly this is a search targeted intercept.
|Re: I need to fill out a CAPTCHA to search google.||Gareth Evans||5/27/11 12:23 PM|
Cavalier, Baltimore MD.
Sort it out google!
|Re: I need to fill out a CAPTCHA to search google.||bonsaipark||5/27/11 12:45 PM|
I tried calling Level3 and Internap Network Services Corporation, but their response was basically, "are you paying us for anything? <click>". Not surprised. But I'd hoped they could at least give me some clue as to why all of my search information is being passed to an unknown third party before being delivered to its legitimate destination. Is this how the government is monitoring us?
|Re: I need to fill out a CAPTCHA to search google.||ericahoerl||7/22/11 7:55 AM|
I had this problem for days on my iphone and this is what finally worked:
I rebooted my iphone 4, did an ios update and then cleared my cookies, which worked immediately. Not sure the OS update was necessary but it needed to be done regardless. Hope that helps!
|Re: I need to fill out a CAPTCHA to search google.||Jhaus||8/5/11 2:38 PM|
Just wanted to report getting the same CAPTCHA a number of times on Time Warner Cable in Manhattan, NY over the past few years.
|Re: I need to fill out a CAPTCHA to search google.||NickAv||9/22/11 12:09 PM|
I've got Time Warner Cable (Kingston/Poughkeepsie) and I've had this CAPTCHA thing happening the past few days. It looks like the intercepting party is American Registry for Internet Numbers (ARIN):
Addresses: 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124
I get my searches interrupted a few times a day now, but it's never happened before maybe two days ago (Sept. 20, 2011).
|Re: I need to fill out a CAPTCHA to search google.||BBres||9/22/11 10:55 PM|
We are also on Earthlink (former Mindspring) via TWC, but in San Diego. Same problems with Google, it all started on September 21. Five computers on our home network all have this issue. Did every virus/trojan/rootkit scan possible without finding anything.
Here is the bizarre thing: the captcha message from Google claims we are on an IP address that is nothing remotely like our actual one from earthlink/TWC (24.xxx.xxx.xxx). It says we are on 126.96.36.199, which WHOIS resolves to a company called datapipe.
We do use dropbox, which connects to amazon servers, and amazon appears to have some business relationships with datapipe. however, it is difficult to see how there is a connection with google.
Ideas? Anyone from Google out there to comment?
|Re: I need to fill out a CAPTCHA to search google.||NickAv||9/23/11 11:13 AM|
BBres: Thanks for pointing out the IP address discrepancy. I got the CAPTCHA thing just now, and it lists my IP as 188.8.131.52 -- which it isn't. (My IP is actually 76.xxx.xxx.xxx.) The IP that gets listed by CAPTCHA apparently belongs to DataPipe, Inc. in Jersey City.
|Re: I need to fill out a CAPTCHA to search google.||BBres||9/23/11 5:24 PM|
Since I started noticing this I have had IP address redirects from 184.108.40.206, 220.127.116.11, and 18.104.22.168. I sent email to the system manager at datapipe but have not heard anything yet. I also opened a ticket with Earthlink customer support, and I suggest you do the same.
If I had to hazard a guess, this might be due to Earthlink attempting to hijack the search queries. They did this a few years back with a vendor (Peach? Pear? had some fruit thing in the name) and if you tried to search Google from the Earthlink home page it redirected. They took quite a bit of flack as I recall and eventually stopped. Perhaps they are doing it again using a service from DataPipe?
|Re: I need to fill out a CAPTCHA to search google.||jal1979||9/24/11 11:02 AM|
|Re: I need to fill out a CAPTCHA to search google.||BBres||9/24/11 11:28 AM|
There is much discussion on other forums re this problem. It indeed appears to be an Earthlink DNS redirect issue.
|Re: I need to fill out a CAPTCHA to search google.||jal1979||9/24/11 12:49 PM|
Earthlink users who are experiencing the CAPTCHA problem.
The IP address I'm getting via nslookup is registered to a company called DataPipe. I called customer service and spoke to a helpful and knowledgeable network guy there. He said he was not aware of this problem and said he would look into it.
|Re: I need to fill out a CAPTCHA to search google.||kimbanyc||9/24/11 2:41 PM|
I checked the whois and it was Google. Now what?
|Re: I need to fill out a CAPTCHA to search google.||alliehamilton||9/24/11 9:23 PM|
I've posted on a few forums about the same problem. My experience mirrors everyone else here.
Every time i try to search with Google i get the same message, with Google saying I am on a COMPLETELY DIFFERENT IP address to what I have. It says I am at 64.27.117.XXX (every time the last 3 numbers are a little different). My actual IP address is 69.22.XXX.XXX.
I am also with Time Warner Cable in New York and my ISP is Earthlink. So is Google the problem, EarthLink the problem, or DataPipe the problem? Really hoping someone from Google helps us find the answer soon. If anyone has any luck, please let us know - have tried everything to solve this and am just glad to hear I'm not the only one trying to sort it out.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||9/25/11 12:23 AM|
It seems evident to me that Earthlink is allowing your queries to Google to be intercepted and routed to DataPipe. You need to confront Earthlink and let them know this is unacceptable. This is what Frontier tried to do to us here in the Northwest and it causes Google to think they are under a bot attack because a large number of Google requests come from a small group of IP addresses.
It's the fault of your ISP and you need to go to them and complain.
|Re: I need to fill out a CAPTCHA to search google.||kimbanyc||9/25/11 1:31 PM|
My ISP is Time Warner Cable. But Google was listed when I followed the instructions above. Damian of Google, is Time Warner Cable (in New York City) on the list of providers intercepting the data? Please advise.
|Re: I need to fill out a CAPTCHA to search google.||lil_kim_m||9/25/11 8:50 PM|
I'm receiving two different intercepts when I run the diagnostic. How can I fix?
|Re: I need to fill out a CAPTCHA to search google.||iBriaan||9/25/11 9:05 PM|
I am also using TimeWarner and from New York City. When I looked up the IP address that was returned to me after I put nslookup google.com into the command prompt, I had DataPipe from New Jersey come up, just as the other people did.
I don't have any more information on me right now, but I'll post it the next time I get the CAPTCHA message.
|Re: I need to fill out a CAPTCHA to search google.||iBriaan||9/25/11 9:06 PM|
I'd also like to mention that this is not an issue with a virus. I'm having this issue on my computer and I have run a virus scan that returned negative.
I also booted the computer with the issue with Linux Ubuntu and I still have the issue on Ubuntu; it's almost definitely a network issue, not a virus issue.
|Re: I need to fill out a CAPTCHA to search google.||BBres||9/25/11 9:18 PM|
This is correct. Not a virus that I can tell either. Have posted a hjackthis log to a malware forum just in case, but I ran multiple types of virus, trojan, rootkit and adware scans including very low level ones so I am reasonably sure that my computer is clean also. However, the emergency malware hunt killed a day of work and delayed a client project, so was quite costly for me.
|Re: I need to fill out a CAPTCHA to search google.||A.L.L.||9/25/11 11:26 PM|
|Re: I need to fill out a CAPTCHA to search google.||BBres||9/25/11 11:45 PM|
I would encourage everyone affected by this to run a netalyzr scan - but first return your DNS to the ISP default so that the results are meaningful. The Berkeley team is monitoring this situation actively and should be able to use the scan information to help figure it out. Also see this article: http://www.newscientist.com/article/dn20768-us-internet-providers-hijacking-users-search-queries.html?full=true . The links to information about Paxfire are particularly interesting - Earthlink may be doing this to squeeze out more revenue at the expense of the user community.
|Re: I need to fill out a CAPTCHA to search google.||bk11220||9/26/11 6:29 AM|
I'm a Time Warner nyc roadrunner subscriber and am having the same problem.
|Re: I need to fill out a CAPTCHA to search google.||BBres||9/26/11 7:09 AM|
|Re: I need to fill out a CAPTCHA to search google.||magari||9/26/11 8:48 AM|
This problem is not coming from Google. Your search is being intercepted by Paxfire. Your ISP has hired them to hijack your search and redirect it for profit.
|Re: I need to fill out a CAPTCHA to search google.||Hawaii_Craig||9/26/11 11:07 AM|
Getting the same from Earthlink DNS servers:
When I run nslookup www.google.com in terminal I am routed to:
Name: www.google.com Address: 22.214.171.124
Name: www.google.com Address: 126.96.36.199
These are the servers others have mentioned.
Almar Networks LLC
Address: 297 Kingsbury Grade, Suite D
Address: Post Office Box 4470
City: Lake Tahoe
PostalCode: 89449-4470 Country: US
Earthlink online tech support tried to tell me that they only handle email routing and I need to call my ISP, Time Warner as they provide all internet related support, which is complete nonsense as the DNS is issued by Earthlink. I am canceling my Earthlink today and am using Open DNS. I cannot support Earthlink who just lied to me about this issue and would not even answer why their DNS is routing me to a server other than the one I wanted.
IMO there needs to be a congressional investigation into this.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||9/26/11 1:37 PM|
As posted earlier in this thread you can switch to using Googles DNS servers to avoid redirection. The instructions are here:
You could also try using https to access Google as indicated in the article.
The netalyzr link was very useful. Turns out I'm still being intercepted by Frontier but without any apparent problems from Google. I hope the class action lawsuit in the New Scientist article proceeds.
|Re: I need to fill out a CAPTCHA to search google.||iBriaan||9/26/11 2:52 PM|
As mentioned earlier I'd post up the information from the CAPTCHA page once I got it again. Here it is:
Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?
IP address: 64.27.117.xxx
The IP address that was returned to me from the CAPTCHA page is NOT my comptuer's IP address. My computer's IP address is 24.xx.xxx.xxx. Looking up the 64.27.117.xxx address on whois.domaintools.com returns:
NetRange: 188.8.131.52 - 184.108.40.206
NetType: Direct Allocation
Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
When I nslookup in command prompt, I get:
Upon looking up those addresses on whois.domaintools.com, DomainTools return Google Inc. as the OrgName.
|Re: I need to fill out a CAPTCHA to search google.||dmenscher||9/26/11 4:53 PM|
Thanks to everyone who has reported the issue with Earthlink users getting redirected to servers hosted at DataPipe.
For those of you who are just joining this discussion, the issue is that the Earthlink servers are sending your Google searches through another system outside our control. When that system forwards the requests on to us, they are changed in a way that confuses our abuse systems, which is why you sometimes have to solve a captcha. We're really sorry about that, but unfortunately the only fix is for Earthlink to correct the issue with some of their DNS servers. We have contacted Earthlink and hope they will respond soon.
In the meantime, you can choose one of the following workarounds:
- you can configure your computer or router to use Google Public DNS: http://code.google.com/speed/public-dns/
- you can use https://encrypted.google.com/ every time you search
- you can just solve the captchas occasionally
Again, we're sorry for the problem, and hope to have things back to normal soon.
|Re: I need to fill out a CAPTCHA to search google.||Hawaii_Craig||9/26/11 6:48 PM|
The Earthlink issue is more widespread than to DataPipe, Inc. I live in Hawaii and my searches are being routed to Almar Networks, which is managed by Paxfire. Paxfire has defended itself by suing the lawyer and complainant in a class action lawsuit stemming from these hijacks.
Here's the data that shows Paxfire is managing Almar Networks:
Info from the EFF regarding this:
|Re: I need to fill out a CAPTCHA to search google.||meeet||9/26/11 7:18 PM|
I.m also having this problem for about 2 weeks now - i am an ordinary home user - almost every search i do is stopped by a captcha - I have no malware, only ordinary use. Why is this happening? Google is not some obscure company - the basic search function is greatly hindered....
Please resolve this.
|Re: I need to fill out a CAPTCHA to search google.||meeet||9/26/11 7:22 PM|
bytw I am a Time warner - road runner customer in NYC. Thanks
|Re: I need to fill out a CAPTCHA to search google.||Hawaii_Craig||9/26/11 7:28 PM|
Here's the chat transcript of my experience with Earthlink tech support. They claim to only handle email service and Time Warner controls the pipe, which is wrong, the DNS servers are Earthlink servers. At the very end you can see he gives me non-earthlink DNS servers which to me says they know their servers are routing to proxies. I will not be lied to and cancelled Earthlink right after this. He never answered one of my questions why their DNS routes to a non-Google server.
Welcome to Earthlink LiveChat. Your chat session will begin in approximately 0 minutes. Feel free to begin typing your question.
'Jackson W' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
Jackson W: Welcome to EarthLink . My name is Jackson W. How may I assist you today?
*...@earthlink.net: Lately when I go to google I get a message that says there's been a large amount of traffic from my network and I need to enter a captcha. I have read of people from all over using earthlink having this issue
Jackson W: Let us work together and try the best to resolve your issue.
Jackson W: Let us try to hard code the DNS server settings and check for the issue now.
Jackson W: Click the Apple menu and select System Preferences.
Jackson W: Click Network.
Jackson W: Double click the network connection currently in use.
Jackson W: Enter the 220.127.116.11, 18.104.22.168 into the DNS servers fields.
Jackson W: Click Apply now to save the changes.
Jackson W: Let me know, if you have any difficulty in hard coding the server settings
*...@earthlink.net: got it
Jackson W: Please wait.
Jackson W: Once you are done, try to reopen google page and check for it
*...@earthlink.net: which is a proxy server for some server other than google,.
*...@earthlink.net: I am minutes away from canceling earthlink and going with a company that doesn't hijack my searches.
Jackson W: Just to confirm, did you try hard code DNS server now
*...@earthlink.net: ok, I changed them back again just now
Jackson W: Okay.
*...@earthlink.net: This is NOT GOOGLE
Jackson W: Let me take control of your computer and check the settings for you. Try my best to resolve your issue.
Jackson W: We offer a service called EarthLink Live Support that allows me to remotely service your computer via a secure online connection. This service allows us to quickly diagnose and resolve most issues. Everything I do is tracked and you'll be able to view the steps I take to fix your computer during the session. You can terminate the session at any time.
Jackson W: Would you like to start a session?
*...@earthlink.net: CustName: Almar Networks LLC Address: 297 Kingsbury Grade, Suite D Address: Post Office Box 4470 City: Lake Tahoe StateProv: NV PostalCode: 89449-4470 Country: US RegDate: 2010-02-25 Updated: 2011-03-19
*...@earthlink.net: No, I want you to tell me why your NS is leading me to a hijacked server
*...@earthlink.net: I do NOT give you permission to remote into my computer
*...@earthlink.net: Why, when I run a ns lookup through your dns am I getting re-routed to a server other than Google?
Jackson W: Updating the DNS server settings should resolve the issue for you
*...@earthlink.net: I just updated them. What would you like me to update them to?
Jackson W: Okay.
Jackson W: Please try to update he below settings now
*...@earthlink.net: I am still getting the same result as are many other Earthlink subscribers all over the USA?
*...@earthlink.net: What settings?
Jackson W: 22.214.171.124 as primary DNS server ; 126.96.36.199 and as alternate server
*...@earthlink.net: Why did you not give me that DNS to start with?
*...@earthlink.net: So now you are referring me to a clean DNS not even operated by Earthlink.
*...@earthlink.net: I assume Earthlink is in partnership with Paxfire to reroute and monetize my searches?
Jackson W: First we recommend to use the DNS 188.8.131.52, 184.108.40.206. If not to check with the DNS 220.127.116.11; 18.104.22.168 which should resolve the issue
*...@earthlink.net: Why are the DNS 22.214.171.124, 126.96.36.199 leading me to a server other than Google?
Jackson W: Let me not waste your valuable time and guide you in the right direction right away. EarthLink provides email address for cable customers. Time Warner provides the Internet service and connection. We provide our assistance to troubleshoot email issues only. As you are having the service through Cable and connecting to Cable Network, I suggest you to once contact your Local Cable Vendor for all your Connection related issues, as we are not aware of the connections maintained by them and we also don't have the tools to check the connection cause. They will be happy to assist you. Visit the link given below to know the local numbers of Cable Vendor.
|Re: I need to fill out a CAPTCHA to search google.||jal1979||9/26/11 7:56 PM|
Ha! Your Earthlink chat was very similar to mine. The technician refused to answer my question about why my web traffic was intercepted, but instead kept insisting that he needed to access to my computer. So finally, I let him go on there, deciding to grant him the benefit of the doubt. So he gets on and does a full clear of cache, history and cookies (which I had already done). Then, he asked me if that solved the problem. I got annoyed because he obviously was following a script rather than addressing the issue, so I exited the chat in frustration.
I think the best thing we can do is to keep nagging Earthlink (or Time Warner?) until they fix the problem.
|Re: I need to fill out a CAPTCHA to search google.||Clouder56||9/27/11 12:25 PM|
I had this problem when I set google as my homepage. I've had it as my home page for years because it loads so much faster. The problem only started in the last week or so and I traced it (I believe) to an interesting little invitation on my google search page with a long blue hand drawn arrow pointing to google+. I tried it out and signed up. The next day or so is when the problem started with the redirects to that annoying captcha. I did away with google+ yesterday and today I have no problems at all with google search. I don't know if this will help anyone else but it's out there now. I know I have read posts from others who have had this same problem and have talked to google for a fix but got no help at all. I guess noone wants to give any bad news about the "new" google+ causing problems by running requests of somekind in the background on your PC without your knowledge.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||9/27/11 12:43 PM|
Um, no. This is not a google+ issue. It's an issue with ISPs intercepting and redirecting search requests. In your case since it didn't last long it was probably just a temporary DNS server glitch that coincidentally resolved when you changed your google+ enrollment.
The source of this issue isn't unknown; it's very well understood. And possibly might be illegal activity on the part of ISPs.
See this article:
BTW, I don't see google+ " running requests of somekind in the background on your PC without your knowledge" happening or the cause of this issue. This problem happens at the DNS server, not on your local PC.
|Re: I need to fill out a CAPTCHA to search google.||BBres||9/27/11 1:01 PM|
We don't know when Earthlink started using the Paxfire redirect. It could be that Google changed something in their screening algorithms coincident with launch of google+ that triggered the captcha messages, but that the redirects were going on for longer. I would not be surprised if this was the case - the root cause is Earthlink's DNS shenanigans, but the symptoms were only revealed by a google action.
In either case, Earthlink is responsible. I finally was able to talk to a level 3 tech by phone after two online chat sessions that were progressively escalated to supervisors. As others have observed, the front-line tech service reps are instructed to present the "this is a cable issue" evasion, and once they are called on this they will either provide a no-redirect DNS or escalate. I was told to expect a return call today. The last tech basically had absolutely nothing to say once I explained that nslookup clearly shows a DNS-level redirect for www.google.com and bing.com. At least he didn't lie.
|Re: I need to fill out a CAPTCHA to search google.||yomark||9/28/11 10:46 AM|
Just to pipe in, I am a dial-up user, from my home computer, also with Earthlink as my provider. I have been experiencing the captcha problem (usually for only the first few searches) for the past couple of days now. I posted this same problem to the MAC OSX Forum, and was given the link to this thread.
|Re: I need to fill out a CAPTCHA to search google.||yomark||9/28/11 10:55 AM|
BTW, I'm in Canoga Park, a suburb of Los Angeles, I forgot to mention.
|Re: I need to fill out a CAPTCHA to search google.||Hawaii_Craig||9/28/11 4:13 PM|
I received a call from Earthlink level 2 support (call center) yesterday where I explained the problem. Halfway during the call the call disconnected or I was hung up on. Either way I didn't receive a call back. Typical poor Earthlink customer service.
|Re: I need to fill out a CAPTCHA to search google.||alliehamilton||10/2/11 11:29 AM|
For now, sometimes my searches are being intercepted by Earthlink and sometimes not ( have been checking using the nslookup command). Maybe they had so many people getting capchas/complaining that they are spreading the intercepts around or just using them at certain times.
Had Google not been so well-policed, we wouldn't have been alert to Earthlink intercepting our traffic. I'll be switching to Google public servers if this keeps up. Hope everyone else keeps us informed on this page and on top of Earthlink. If anyone is interested, here's an article about the situation:
|Re: I need to fill out a CAPTCHA to search google.||cudiaco||10/26/11 10:37 PM|
I've been having this problem as well for nearly a month, since the beginning of October. This happens when I connect to my VPS in the US, which I use as a VPN. Since the VPS is private, I have only a few machines that are able to connect to it. A few of these devices are phones and an Ipad, which I doubt are sending automated requests.
My other computers are protected with with anti-virus software and I've had them scanned several times with no issues. My VPS provider is www.burst.net. There may be someone on the network there using it maliciously, by my IP is static and I'm 100% sure it's not me. My VPN (openvpn) is configured to use Google's DNS servers as well.
I have tried to see if my traffic is being intercepted anyway by doing an nslookup on www.google.com with the following results:
WhoIs shows the following:
which appears to be legit.
It's worth noting that when I'm not connected to the VPN I don't get this problem. However I live in a country that doesn't not generally respect the right to privacy and doesn't eschew free speech, so on VPN I feel safer.
I'm contemplating switching to another search provider like bing if this problem persists.
|Re: I need to fill out a CAPTCHA to search google.||LemurCatta||10/27/11 12:01 AM|
If I understand correctly, you connct through a VPN to a VPS in the US that you rent from burst.net?
I would think that the issue is how the VPS is configured to use DNS. I'm not sure that being configured to use the Google DNS servers on your side of the VPN connection would end up actually using those servers. It seems to me that you end up popping out into the internet via the VPS and how that server is configured determines your DNS server.
You might want to contact burst and see if you can configure your VPS to use the Google DNS servers.
Also, what happens if you go through your VPN to VPS and run netalyzr?
I suspect in your case it may not be a ISP intercepting your Google searches but perhaps all of burst.net is appearing to Google to be coming off of a few IP addresses making Google think they are some form of malicious attack. If that is the case then the burst folks might be able to get themselves whitelisted if they contact Google.
|Re: I need to fill out a CAPTCHA to search google.||SpiderMike||11/24/11 9:01 AM|
I've only recently started the same issue. I'm not sure what this nslooup thing is I'm supposed to do as my PC doesn't have a run prompt when I go to start. All i can say is that I'm with virgin media and when I search the IP address that's making me fill in the cpatcha I get this:-
IP Information for 188.8.131.52
inetnum: 184.108.40.206 - 220.127.116.11
descr: NTL Infrastructure - Baguley
status: ASSIGNED PA
report abuse to www.virginmedia.com/netreport
or +44 (0)1633710142
source: RIPE # Filtered
role: NTLI Network Management Centre
address: NTL Internet
address: Crawley Court
address: SO21 2QA
phone: +44 1633710142
source: RIPE # Filtered
remarks: report abuse to www.virginmedia.com/netreport +44 (0)1633 710142
source: RIPE # Filtered
|Re: I need to fill out a CAPTCHA to search google.||realimbored668||12/10/11 2:33 PM|
google is becoming a turd. *Trollface* U Mad, Google?