Stuck in Google Tablet Search - Classic Search broken

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Stuck in Google Tablet Search - Classic Search broken BurlapSnack 4/21/12 4:35 PM
As of today, whenever I search through Google, I see the tablet-refined search results. When I switch to Incognito, it uses the standard search. I thought it might be an extension, so I disabled them all, and that did not fix the problem. I thought it might be my user agent string, but other sites are detecting it correctly (Chrome 18, OSX Lion). The url for a search term doesn't change based on a switch to incognito; ie searching "dogs" outside of incognito will show the exact same url as searching "dogs" inside an incognito window. Please help if you can, thanks. :)
Re: Stuck in Google Tablet Search - Classic Search broken bluequoll 4/21/12 5:16 PM
Re: Stuck in Google Tablet Search - Classic Search broken shanestites 4/21/12 8:04 PM
same thing is happening with mine.  stuck in tablet mode.  i cleared cache and cookies... reinstalled... nothing working.  icognito is displaying correctly as well.

Re: Stuck in Google Tablet Search - Classic Search broken kw714 4/22/12 3:28 PM
Same problem, won't switch back to classic mode, works in incognito. 
Re: Stuck in Google Tablet Search - Classic Search broken bluequoll 4/22/12 3:56 PM
shanestites and kw714:
When you say "same thing" and "same problem", does that mean you're also using Chrome 18 and OSX Lion?
Re: Stuck in Google Tablet Search - Classic Search broken kw714 4/22/12 4:28 PM
Not sure which chrome build, but I'm running windows 7.
Re: Stuck in Google Tablet Search - Classic Search broken bluequoll 4/23/12 1:41 AM
Do you all sign in to Chrome?
Do you all use a tablet as well as your PC?

I'm wondering if this could be related to Chrome synching rather than to Search.
Re: Stuck in Google Tablet Search - Classic Search broken bluequoll 4/23/12 1:45 AM
For purposes of completeness, I'll record here that this issue has also been reported in other discussions:

http://productforums.google.com/d/topic/websearch/sqX6VY-CQSs/discussion
(user [email address])

http://productforums.google.com/d/topic/websearch/4xAtma-navg/discussion
(user morgan23)
Re: Stuck in Google Tablet Search - Classic Search broken kw714 4/23/12 1:56 AM
I sign in to Chrome but I don't have a tablet
Re: Stuck in Google Tablet Search - Classic Search broken GeorgeCo. 4/23/12 9:33 AM
I'm getting the same thing.  I'm running Windows 7 64-bit with Chrome 18 and it only gives results in tablet format.  I pulled up Firefox 11 and it gives me classic results. IE 8 also pulls up classic results.  Any help would be appreciated.
Re: Stuck in Google Tablet Search - Classic Search broken AnthGlick 4/23/12 9:36 AM
I'm on an iMac, running Safari 5.1.5, OSX 10.7.3 - stuck in tablet search mode. I clicked the link at the bottom of the page for 'Classic' (vs. Tablet) mode and it does nothing. Cleared cookies, cache, didn't help. 

Switched over to Chrome browser and I get classic search results. Same with Firefox. 
Re: Stuck in Google Tablet Search - Classic Search broken Jacqueline N 4/24/12 4:23 PM
Thanks for reporting the problem and sharing the details!

AnthGlick, GeorgeCo, shanestites, and BurlapSack: are you signed in to Google when you get tablet mode? If you sign out, do you continue seeing tablet mode?

If anyone else is experiencing this problem, please be sure to let us know:

The name and version of the browser where you see tablet mode:
What you see in other browsers:
Whether or not you are signed in, and what happens if you sign in/sign out:

We're looking into the problem and hope to have an update for you soon!
Re: Stuck in Google Tablet Search - Classic Search broken Carl Monkey 4/25/12 7:20 AM
I'm running into the same problem.
using Chrome, (18.0.1025.162 m) and signed into google.
If I sign out, my search is not in tablet view.
if i sign back in, it goes back to tablet view.
other browsers seem unaffected.
thanks
cm
Re: Stuck in Google Tablet Search - Classic Search broken justjulieb 4/25/12 8:11 AM
Exact same problem, in Safari, on a Mac running Lion. 
Re: Stuck in Google Tablet Search - Classic Search broken justjulieb 4/25/12 8:12 AM
Firefox works fine.
Re: Stuck in Google Tablet Search - Classic Search broken mindsound 4/25/12 1:47 PM
Same problem here.  Chrome (18.0.1025.162 m) and signed in to Google.  Firefox 3.6.6 and IE 8.0.6001 are unaffected.
Re: Stuck in Google Tablet Search - Classic Search broken Dan Gorentz 4/26/12 12:00 PM
I'm having the same problem with Chrome (18.0.1025.162) while signed in with my Google account. Other browsers are unaffected. 
(unknown) 4/26/12 2:28 PM <This message has been deleted.>
Re: Stuck in Google Tablet Search - Classic Search broken Jacqueline N 4/26/12 2:29 PM
Thanks for the reports, everyone! We're continuing to investigate the problem, but to help us assess the severity - are there tasks that you aren't able to accomplish while in this state?
Re: Stuck in Google Tablet Search - Classic Search broken BurlapSnack 4/26/12 11:19 PM
Well, properly searching via the main portal is a big one. The image search is crippled, as is the standard text search. I imagine other services are afflicted as well. I solved the problem the first time by disabling all my extensions, and enabling, and disabling again, restarting then enabling, then restarting again (browser not computer). Maybe overkill but it worked the first time. Now I'm stuck in tablet mode (again), seemingly at random. I was reading arstechnica, command+t for new tab, searched from the address bar, and the results came in tablet form. :/
Re: Stuck in Google Tablet Search - Classic Search broken shanestites 4/28/12 2:13 PM
doesn't matter if signed in or not.  i'm on windows 7 64-bit.  incognito window results display in classic, not tablet.  
Re: Stuck in Google Tablet Search - Classic Search broken shanestites 4/28/12 2:19 PM
also, displays correctly in IE and others.  just Chrome.  And now at the bottom of results window it no longer has the "View in [Tablet] [Classic]" buttons with tablet blacked out.  Wouldn't matter though, because when i did click classic... it'd just reload in tablet mode.  
Re: Stuck in Google Tablet Search - Classic Search broken n.g. 4/28/12 10:21 PM
My Google search page is displaying in tablet mode as well. Windows 7, 64-bit.
Re: Stuck in Google Tablet Search - Classic Search broken kedmond 4/29/12 12:20 PM
I've been stuck in tablet mode for about a week as well.  It's really frustrating.  For example, I'm missing the preview mode completely.
Re: Stuck in Google Tablet Search - Classic Search broken kedmond 4/29/12 12:21 PM
We are missing the web page preview mode, for example. 
Re: Stuck in Google Tablet Search - Classic Search broken b1billybob 4/29/12 10:30 PM
I am also having the same problems everyone else is: Tablet version, but when in incognito it's in classic view.  I use chrome and windows 7.
Re: Stuck in Google Tablet Search - Classic Search broken kedmond 4/30/12 7:36 AM
I have the same problem.  Incognito mode puts me in the normal Google Search.  Also, if I use a different Google account, everything's fine.  For some reason, my standard Google account has this problem.  I do not own a tablet, but I do own a Galaxy Nexus.  I don't know if this is somehow related to the problem.  I wish Google would fix this already...
Re: Stuck in Google Tablet Search - Classic Search broken kedmond 4/30/12 7:36 AM
Same here.
Re: Stuck in Google Tablet Search - Classic Search broken kedmond 4/30/12 7:38 AM
I use Chrome Beta on my Galaxy Nexus.  I do not own a tablet.
Re: Stuck in Google Tablet Search - Classic Search broken SPDC 4/30/12 10:08 AM
I'm also having this issue. Incognito shows normal results, Win 7 Chrome (18.0) shows the tablet interface.
Re: Stuck in Google Tablet Search - Classic Search broken SPDC 4/30/12 10:14 AM
I was able to go to Cookies in the Chrome Developer Tools and delete them all. Now the results look right.
Re: Stuck in Google Tablet Search - Classic Search broken betty8888 4/30/12 10:46 PM
i have the same problem. i am using mac os x version 10.5.8 and safari version 5.0.6 when i am in tablet mode on my macbook.

i have tried to click on the link on the bottom of the web page (tablet or classic) to change back to classic mode but it doesn't do anything and now the link is not even there anymore.

when i sign out of google, it goes back to classic mode. 

when i use firefox version 12.0, it is in classic view even when i am signed into google.

i haven't noticed any tasks i have not been able to accomplish while in tablet mode as of yet. 
Re: Stuck in Google Tablet Search - Classic Search broken logomkr 5/2/12 7:12 AM
It works for a little bit but soon goes back to the same problem of showing the browser in Tablet mode.
Re: Stuck in Google Tablet Search - Classic Search broken logomkr 5/2/12 7:14 AM
Oh man I'm so glad to have found this thread. I was posting questions with not much reply and was beginning to think I was crazy!

Using a MacBook Pro, OS 10.6.8
Browser: Chrome Version 19.0.1084.36 beta

I'm sure it has something to do with the fact that I've signed in using an iPad but I dont know how to make it stop now! Glad to know it's being looked into.
Re: Stuck in Google Tablet Search - Classic Search broken logomkr 5/2/12 7:20 AM
Sometimes the buttons stop working - ie: the tool bar that appears allowing you to select the timeframe you want for the search (past week, past month..etc..) Also, not everytime, but sometimes all the buttons stop working. The solve of course is to sign out but then I can no loner access my email.... grrrrrr 
Re: Stuck in Google Tablet Search - Classic Search broken mindsound 5/2/12 7:28 AM
Clearing out the cookies for google.com in Chrome solved this issue for me as well.
  1. Open a new tab.
  2. Go to www.google.com.
  3. Open the dev tools (Wrench menu -> Tools -> Developer Tools)
  4. In the dev tools, click "Resources" along the top.
  5. Expand "Cookies" on the left.
  6. Under "Cookies", delete all cookies for all google.com sites.
Everything looks fine now.
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