How do I Get Google to Associate the Correct Image with my Bio?

Showing 1-11 of 11 messages
How do I Get Google to Associate the Correct Image with my Bio? doc-man 5/21/12 11:15 AM
How do we get Google to associate the correct image with a bio in the box that appears on the right side of a search result.  When you search zaya younan, the attached info box appears, which has bio information from "our" Zaya Younan, but an image of another person.  Attempts to report the image as "Wrong" have been ineffective.  Any ideas?
Re: How do I Get Google to Associate the Correct Image with my Bio? doc-man 5/22/12 12:40 PM
Is anyone else having this problem?  Google seems to be serving personal biographical data from one source and an unrelated image from another source.  The person that is described in the biographical data is very upset.  Is there any way to get a response from a Google employee regarding this?
Re: How do I Get Google to Associate the Correct Image with my Bio? Sarah Me 5/22/12 1:22 PM
Hey doc-man,

Thanks for reporting this! Clicking on 'report a problem' is definitely the best place to report these issues as we will review them from there. Really appreciate you reporting this right away.

Sarah
Re: How do I Get Google to Associate the Correct Image with my Bio? Sarah Me 5/23/12 3:00 PM
Hey doc-man,

I just did a quick search and your report looks to have gone through!

Thanks again,
Sarah
Re: How do I Get Google to Associate the Correct Image with my Bio? doc-man 6/30/12 8:25 AM
Hi Sarah,
I'm a little slow answering you - sorry!  Yes, the problem seems to have been resolved and the affect individual is happy that Google is responsive to quality issues.  Thanks very much for your assistance!

Dale

Shannon... 6/30/12 1:16 PM <This message has been deleted.>
Re: How do I Get Google to Associate the Correct Image with my Bio? doc-man 7/1/12 3:31 PM
you can see the links in these attachments - in report-images-1.jpg it's called Report Images.  In report-images-2.jpg, it's called Feedback, then Wrong.
  Please click the "Wrong" link under the boxer image if you see it for the search Zaya Younan.

Dale
Re: How do I Get Google to Associate the Correct Image with my Bio? doc-man 7/1/12 3:32 PM
Hi Sarah, 
The problem is back - the boxer image does not match the bio - two different Zaya Younans.  Guess I'm back to the square one again. 
Re: How do I Get Google to Associate the Correct Image with my Bio? Sarah Me 7/2/12 6:46 AM
Hi Dale!

Thanks for reporting back. I do indeed also see the boxer and am investigating right away. For your report-images-1 screen shot, that is definitely how you report images coming from Image Search, however, technically if the image of the boxer is another individual named Zaya Younans it wouldn't actually be incorrect. As for the Knowledge Graph associating the name with the wikipedia description for the other, that is most certainly wrong and I'm glad we can sort it out.

Thanks again for being so helpful in reporting this!
Sarah

 
Re: How do I Get Google to Associate the Correct Image with my Bio? doc-man 7/3/12 8:15 PM
Agreed!  Thanks Sarah!  BTW, I don't see any image in the Knowledge Graph now - is that the solution?  It would be nice to see the correct image.  Can't the image just be retrieved from the same wikipedia citation used to fetch the bio info.  Seems like if the engineers just use information from the same web page and don't mix citations within the same graph, all should be good.

Anyway, thanks again for your attention to this.
Dale
Re: How do I Get Google to Associate the Correct Image with my Bio? Sarah Me 7/9/12 3:50 PM
Hi Dale,

This is the interim fix in order to make it at least a better experience so that it isn't the wrong image associated with the individual. If you see our help article on where the Images come from ("Images from the Web that are selected as the highest ranking images about the subject") you'll see that we don't just take the image from the wikipedia page; rather, it is a complicated algorithm using the greater web presence (e.g. Image Search and more) so that it can be a more holistic, reliable change. 

We're working on it. :)

Best,
Sarah