"search tools" does not function - search tools disappears and will not expand on chrome

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"search tools" does not function - search tools disappears and will not expand on chrome girlchemist 11/21/12 7:47 AM


Hi. When I search on Google, I cannot use the search tools at the top of the page. If I clear my cache + cookies and sign out of Google, it will work, but if I sign into Google it might work for one search before it "crashes." What exactly happens: 
1) Clear cache + cookies and restart Chrome
2) Reopen Chrome
3) Search for a term
4) Click "Search Tools" - expands with no problems - search goes fine

BUT THEN.....

5) I sign into Google
6) Place the same search and click "Search Tools"
7) The search tools appear for a second then disappear
8) Try to click "Search Tools" again. Grey box appears over Search Tools when I hover. When I click it, the search results flash at the bottom of the page, but no search tools appear!

HOWEVER, NO PROBLEMS WITH SEARCH TOOLS WITH INTERNET EXPLORER.
Having the ability to specify a time frame is essential to searching.Why does a GOOGLE search feature not work on a GOOGLE browser but works fine on an IE browser?!!
Re: "search tools" does not function - search tools disappears and will not expand on chrome tpayne2345 11/21/12 11:08 AM
I'm having the exact same problem
Re: "search tools" does not function - search tools disappears and will not expand on chrome almightymat 11/22/12 1:47 AM
I'm having the same problem, works fine on Firefox s I have to keep switching browsers, very annoying on top of the fact that I now have to make all these additional clicks to access the search tools when they used to sit quite happily accessible in the left margin...
Re: "search tools" does not function - search tools disappears and will not expand on chrome Jerzy 11/22/12 6:48 AM
Same for me! I cannot access Search Tools when searching from the omnibar in Google Chrome 15. The URL is: https://www.google.com/search?aq=f&gcx=w&sourceid=chrome&ie=UTF-8&q=test. When I click Search Tools button, the toolbar doesn't show up, but the page refreshes instead. Please fix it!
Re: "search tools" does not function - search tools disappears and will not expand on chrome Charles Nevin 11/23/12 3:52 AM
Yup, same problem...do Google remain irritatingly silent about this, or do they let us know they recognise the problem and are working on it, and if so, how do they let us know rather than leave us complaining among ourselves?
Re: "search tools" does not function - search tools disappears and will not expand on chrome Kousha N. 11/23/12 8:56 PM
Hi everyone, thanks for bringing this to my attention. Let me make sure I'm hearing you all correctly -- the search tools won't expand for you on Chrome, but it works on all other browsers? And you're all updated with cache and cookies cleared and all extensions disabled? If any of you could post a screenshot of what you see when things go awry, that'd be really helpful.

Thanks.

-Kousha
Re: "search tools" does not function - search tools disappears and will not expand on chrome tpayne2345 11/23/12 9:14 PM
Yes, Search Tools won't expand in Chrome, works in IE and Firefox, cache/cookies cleared, no extensions.. but I have discovered that by clicking with the scroll wheel on my mouse, the Search Tools will expand and work in Chrome. If I do a search and left-click Search Tools the tool bar shows up for a split second and then disappear, but if I refresh that same page and use the middle scroll wheel click, Search Tools will work

I think it's impossible to get a screenshot because the toolbar is gone so quickly.. hope this helps
Re: "search tools" does not function - search tools disappears and will not expand on chrome Go Jodfrey 11/24/12 11:06 AM
23.0.1271.64 Chrome, on Macbook.

Clicking the search tools, sometimes usually first time only the options blink underneath, then vanish, this is in the .co.uk version, (as nothing happens there is no chance of a screen grab, and when it does something its so fast there is no way to catch a pic).

Hoever me being currently in Denmark, it does work, and as I generally want to search in the country I am in at the time, or in another country, the option as was on the page of in the UK, or only in Dk or only in Danish e.t.c. having vanished to somewhere under a click, is annoying, especially when the overcomplexity doesn't work.

Seems to work ok in Dk on Chrome, not UK, so I'll do my searches in FF then have to fiddle the URL into chrome to browse, unfortunate

It wasn't broke, so why fix it - or is it to free the left margin for adverts ?

Re: "search tools" does not function - search tools disappears and will not expand on chrome Matthew Clark 11/24/12 3:59 PM
That may be their issue but I'm having the problem with firefox. Whether I do the initial search from google.com or with the search box on the browser the result is no different. The original page comes up fine but if I click on search tools on either the news portion of the search or the web portion of the search, the tools flash quickly and disappear. Further clicks on the search tool button do nothing, no reaction at all. To be clear, using firefox to complete a google search the results can't be sorted in any way because clicking the search tools results in the drop down menu with the search tools flashing quickly, less than a second, and disappearing. A screen grab would only show you the exact same page as it looked prior to clicking on search tools.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Abhineet Gupta 11/24/12 4:01 PM
I agree with this post. I haven't tried on other browsers, and noticed exactly the same problem after signing up for the field trial for the new Google search features. For the time being, I'll continue using middle click to open search tools.
Re: "search tools" does not function - search tools disappears and will not expand on chrome gcargill 11/24/12 4:37 PM
Well, unlike many others here I'm having the same problem in Firefox, which is the only browser I use. So it's not restricted to Google Chrome.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Monochrome Trouble 11/24/12 6:18 PM
I'm also having this problem, in Firefox 16.0.2.

Re: "search tools" does not function - search tools disappears and will not expand on chrome Go Jodfrey 11/25/12 12:07 AM
Ah now that's ok when you have a middle click, a Macbook doesn't  - just one button !
Re: "search tools" does not function - search tools disappears and will not expand on chrome Go Jodfrey 11/25/12 12:07 AM
There is another discussion for FF on here, try that.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Kousha N. 11/25/12 5:43 AM
Hi all, thanks for the updated info. I'm going to investigate this, and may get back to you with some more questions. Stay tuned.
Re: "search tools" does not function - search tools disappears and will not expand on chrome zachinton 11/25/12 7:28 AM
I have the same problem in latest version of Google Chrome, and it only seems to occur when I'm signed into Google with my primary Google account. If I'm signed into my Google Apps account it seems to work fine. It also happens if I disable all extensions. 

Good spot there with the scroll wheel click tpayne - it works properly when clicking Search Tools with the scroll wheel. That's a handy workaround.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Thell 11/25/12 8:05 AM
Kousha,

I'm not sure if others are experiencing the same thing, but if they are it might be a way to narrow down the bad code...

*  Works:: Search from the main google.com field and use Search Tools.
*  Borked:: Search from the address bar field and attempt use of Search Tools.


24.0.1312.14 beta
Re: "search tools" does not function - search tools disappears and will not expand on chrome Amber12 11/26/12 5:23 PM
I am having this problem as well with Chrome.  Did anyone find a fix for this?  I tried cleaning out my cache and cookies  but still it doesn't work.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Logan5ive 11/26/12 10:15 PM
Same thing here with latest Firefox. Haven't tried Chrome yet.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Chelsea Hoffman 11/27/12 12:07 AM
I'm having the same problem and because of this I have no choice but to stop using Chrome. I have to use Internet Explorer (good gad shoot me now) to sort news by date. This is really unacceptable, Google. Fix this.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Andy Markowitz 11/27/12 12:30 AM
Having this exact same problem in FF. Began on November 21. Since then briefly had search tools use again yesterday (Nov 26) but not since.
Re: "search tools" does not function - search tools disappears and will not expand on chrome blunt_blade 11/27/12 1:29 AM
I'm getting the same issue Firefox 17 on the South African version of the site (.co.za). When clicking onn the "Search Tools" button the options appear briefly and then it seems the page refreshes and the options disappear
Re: "search tools" does not function - search tools disappears and will not expand on chrome tos42 11/27/12 3:14 AM
same here with FF17 en_US using www.google.fr.

Search tools briefly appears and then disappear, and are unusable :/
Re: "search tools" does not function - search tools disappears and will not expand on chrome Scott Douglas 11/27/12 3:59 AM
Doesn't work in latest version of Mozilla.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Kousha N. 11/27/12 6:46 AM
Update: I'm going to look into whether the same issue is causing the tools to disappear in Firefox. Thanks for your patience -- I'll try to get back as soon as possible with news.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Viktor Toth 11/27/12 11:33 AM
Same problem in Firefox 17 on Windows. When searching Google News, clicking on Search Tools for the first time, the menu flashes momentarily and then the page reloads; subsequently, Search Tools does nothing. Have not tried workarounds yet (clearing cookies, etc).
Re: "search tools" does not function - search tools disappears and will not expand on chrome Kousha N. 11/28/12 4:45 PM
Hi everyone,

Please check and see if this issue has been resolved for you. We have isolated the cause and seem to have fixed it. Has it worked for any of you?

Thanks.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Viktor Toth 11/28/12 6:04 PM
Search Tools seemed to be working fine today in Google News with Firefox 17/Windows 7. Thanks!
Re: "search tools" does not function - search tools disappears and will not expand on chrome Charles Nevin 11/29/12 1:51 AM
Yup, working properly on Mac Safari
Re: "search tools" does not function - search tools disappears and will not expand on chrome tos42 11/29/12 1:59 AM
OK now with firefox 17 on MacOS, and also and chrome for MacOS. Thanks.
Re: "search tools" does not function - search tools disappears and will not expand on chrome stamban 11/29/12 2:01 AM
so is there any chance we can get the search tools back on the LHS of the screen (like it used to be) as opposed to the drop down horizontal tab?

thanks

Steve
Re: "search tools" does not function - search tools disappears and will not expand on chrome Jerzy 11/29/12 3:25 AM
It's working OK now.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Go Jodfrey 11/29/12 4:23 AM
Version 23.0.1271.91 works fine now on .co.uk

Thank you 


Re: "search tools" does not function - search tools disappears and will not expand on chrome Kousha N. 11/29/12 10:00 AM
Great to hear! I'll be sure to pass your thanks along to the rest of the team.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Angi_ 11/30/12 1:10 AM
Yay, so good to find today this has been fixed... had been driving me nuts! Thanks Google.

However, how do I get the option to see only results from my country on the mobile version? There just doesn't seem to be the option anymore and searching for anything local is hopeless when I get results from around the world.
Re: "search tools" does not function - search tools disappears and will not expand on chrome blunt_blade 12/2/12 10:06 AM
Working as expected. Thanks for the speedy fix!
Re: "search tools" does not function - search tools disappears and will not expand on chrome Bob Job 12/3/12 6:34 AM
Not true.  It's still broken in Firefox 17 whether I use the search bar or the search field on the page.  On the main Google search, the search tools disappear the first time and then work the second time.  On Google Images, it disappears every time.  Some users mentioned that deleting cookies "fixes" the problem, but that's only a work-around for a Google bug.  You can't expect all of your users to clear their cookies when you change you internal software.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Lawrence Cochrane 12/3/12 8:12 AM
It's working fine for me but it's extremely annoying to have to click it every time and then specify my search perimeters rather than just doing it in a single click, i know it doesn't sound like much but it's becoming very tedious.
Is there any way to get the old ui back that functioned fine and did now have this issue?
Not really expecting an answer here though as other people have asked and google just seem to be ignoring them...
Re: "search tools" does not function - search tools disappears and will not expand on chrome Lawrence Cochrane 12/3/12 8:20 AM
Also the functionality to input images exact size has gone and is now only accessible by typing it in to the search bar with the image you are searching for, why would you make google harder and worse to use?
Re: "search tools" does not function - search tools disappears and will not expand on chrome Jessica S. 12/3/12 10:55 AM
Hi Bob Job,

Have you actually tried clearing cache and cookies?  This is a standard step in troubleshooting potential issues. I can't report that the feature isn't working unless you've confirmed that you've done this and it hasn't helped.

Thanks,
Jess
Re: "search tools" does not function - search tools disappears and will not expand on chrome Blob Job 12/5/12 5:43 AM
So Google expects every user on the planet to clear their cache and cookies to work around the bug, and somehow people will magically know about it?
Re: "search tools" does not function - search tools disappears and will not expand on chrome Bob Snob 12/7/12 7:08 AM
Gee, thanks.  I cleared my cache and wiped out all my cookies for every site, and the search tools are still broken.  Now please excuse me while I try to remember my login information for about 50 different sites.

Even if clearing cache and cookies "fixed" the problem, you can't seriously expect all of your users to do that.  It's a very flaky QA practice if you really "can't report that feature isn't working" if clearing browser settings is a work-around.  I develop web applications for a living for a top software company, and we would get nailed if we made a change that broke the site for existing users.
Re: "search tools" does not function - search tools disappears and will not expand on chrome Bob Snob 12/7/12 7:11 AM
Gee, thanks.  I just cleared my cache and cookies for every site, and the problem is still there.  Now please excuse me while I try to remember my login information for about 50 different sites.

By the way, it's a very flaky QA practice if you really "can't report that the feature isn't working" if clearing cache/cookies is a work-around.  I develop web applications for a top software company, and we'd get nailed if a software change broke the site for existing users.  You can't seriously expect all of your mainstream users to delete all of their cookies when your site has a problem.
Re: "search tools" does not function - search tools disappears and will not expand on chrome AndreNZ 1/26/13 12:26 PM
I am now having the same problem.
Both the 'Search Tools' and more buttons are not functioning anymore. Last week it was fine, now they just don't work, nothing happens.
Yes, I have cleared my cache and cookies, no joy.
Cleared my cache, cookies and restarted, no joy.
Cleared my cache, cookies, restarted and used Google.com instead of Google.nz, no joy.
I am running IE10 on a PC and have done so for months without problems, up to now.
Re: "search tools" does not function - search tools disappears and will not expand on chrome me212 1/29/13 1:05 PM
Strangely it works fine for me in Chrome but not in IE 10 32bit on Windows 7 x64 enterprise - legit copy.   Is there any way to get back to the old advanced search directly?
Re: "search tools" does not function - search tools disappears and will not expand on chrome Jerry Obrecht 2/10/13 5:04 PM
'Search tools' button not working in Windows 7 IE10 x64 or IE10 x64 Compatability Mode. If I set IE10 x64 to 'Browser Mode IE9' the 'Search tools' button works.

I have been looking into this problem and I think the problem is Googles website. Apparently they need to place this

<meta http-equiv="x-ua-compatible" content="IE=9">

in the head of their webpage until they find a way to make their 'Search tools' script work correctly with IE10. This tells IE10 to run the script as IE9, which is the equivalent of setting IE10 to Browser Mode IE9 with out having to reset the Browser Mode every time a new search page is opened.

Re: "search tools" does not function - search tools disappears and will not expand on chrome AndreNZ 2/21/13 12:29 AM
Hooray, it's working again....
Didn't change anything but (obviously) something has changed in the background.
However, not knowing what caused the problem in the first place doesn't give me much confidence it won't happen again.
Not complaining though...!
Re: "search tools" does not function - search tools disappears and will not expand on chrome Jessica S. 2/22/13 2:50 PM
Hi AndreNZ,

Thanks for letting us know!  

For everyone else, please let us know if it is working again for you.

Best,
Jess
Re: "search tools" does not function - search tools disappears and will not expand on chrome Conor McCarthy 3/3/13 2:50 PM
No, still a problem this morning, using Firefox 19.0. I've been having this problem on and off for several weeks (since the new top down navigation came in). Clearing cookies resolves it, but that's painful if you have to do it several times a day.
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