Categories: Removing content :

how long does it take to remove cached information after submitting a removal request

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how long does it take to remove cached information after submitting a removal request Sandpaper 5/4/10 2:22 PM
I have read the FAQs and checked for similar issues: YES / NO
My site's URL is:
Description (including timeline of any changes made):
Confidential information about my child was accidently put on a realtors website. The realtor removed it immediatly but the cached information was still available. I submitted a removal request but it still shows pending. How long does a removal request like this take as it is causing a serious problem? I have also sent emails to google and the site owner has done the same but we cant find anywhere the timeframe needed to complete this urgent request. Any help would be appreciated.
Re: how long does it take to remove cached information after submitting a removal request Archie Watt 5/5/10 3:09 AM
removal requests are generally done in around 24 hours - but the page in question must either:
 
1) - return a 404 or a 401 response
 
2) - be blocked via a robots.txt file or a noindex meta tag
 
If one of the above hasn't been done, the removal request will be rejected
Re: how long does it take to remove cached information after submitting a removal request Sandpaper 5/5/10 4:02 AM
Archie, Thanks for the reply. Information on the website was changed but the google search index page still shows the old information. I was informed by the web hosting company that it is now up to Google to "crawl" the page to have that information removed and that they have notified google of the severity of this situation. Is there any way to get google to expedite the crawl as i am told it could be days, weeks or even months for this to occur? It is now the responsibility of google as they are the only holders of the information, but quite frankly, it does not appear that Google seems to care for the security and safety of a child. Is there anything I can do at this point?
Re: how long does it take to remove cached information after submitting a removal request Archie Watt 5/5/10 5:13 AM
> that they have notified google of the severity of this situation
 
Don't know how they would have done this
 
> Is there any way to get google to expedite the crawl as i am told it could be days, weeks or even months for this to occur?
 
Unfortunately not
 
> it does not appear that Google seems to care for the security and safety of a childit does not appear that Google seems to care for the security and safety of a child
 
It's not really Google's fault - all they've done is what they would do to any other site - crawl it
 
If the situation is as urgent as it seems, then I would suggest that the page in question is either deleted or blocked from crawling, and that a URL Removal request is then submitted.
 
Hope this helps
Re: how long does it take to remove cached information after submitting a removal request Archie Watt 5/5/10 5:14 AM
Just something else, have other search engines such as Yahoo or Bing also indexed this information, or is it just Google?
Re: how long does it take to remove cached information after submitting a removal request JohnMu 5/5/10 5:17 AM
Hi Sandpaper

If the URL in question is not a HTML page (perhaps an image or a PDF file), then the normal cache update / snippet removal will not be possible. In a case like that, you'd have to remove the URL completely (perhaps renaming it) and then use the normal URL removal tool. Once the URL is removed (or as Archie mentioned, blocked via robots.txt file) and it has been submitted with the URL removal tool, it will generally be removed within a few days.

Hope it helps!
John
Re: how long does it take to remove cached information after submitting a removal request Sandpaper 5/5/10 6:14 AM
Archie and John, thank you. Seems Yahoo has sorted it from their site, Bing does not have it, but I am not sure if they did in the first place. It is frightening that a small error by a web hosting company which was rectified from their end within hours will take days, or weeks or even months for Google to update their information. My problem with Google is that emails to them in various areas like their security email address have gone unanswered, its impossible to make any telephone contact with anyone from their offices and you would think as they are now the sole holders of this incorrect, confidential information, they would have a little more interest in working with a innocent person like myself concerning the vulnerability of a child, who had absolutely nothing to do with the error. I find it very disappointing and extremely upsetting. Once again thanks for your help guys, I wish Google would provide some help too because surely, they could have resolved this in a moment.
Re: how long does it take to remove cached information after submitting a removal request Sandpaper 5/6/10 4:07 AM
Remarkably the information has been removed. Thank you very much to those who contributed and or resolved the issue. I am very grateful.