Categories: Making and Receiving Calls :

Please Read: Google Voice Known Issue 2/27/2012

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Please Read: Google Voice Known Issue 2/27/2012 Anjali 2/27/12 1:32 PM
We are currently aware of a Google Voice issue affecting a majority of Google Voice users as of Monday, February 27, 2012 at 1:30 p.m. PST, affecting both inbound and outbound calling.  We are hard at work to resolve this issue as soon as possible, and will post an update on this thread as soon as one is available.  We sincerely apologize for any inconvenience.
Re: Please Read: Google Voice Known Issue 2/27/2012 Anjali 2/27/12 3:05 PM
We believe this issue is resolved and again, apologize for the inconvenience.  If you are still experiencing issues, please respond to this thread with the exact time, including timezone, that you were unable to complete a call.
Re: Please Read: Google Voice Known Issue 2/27/2012 lllGurulll 2/27/12 4:00 PM
Still not working as of 5:59 CST.  I get a short ring followed by a busy signal no matter what number I dial.
Re: Please Read: Google Voice Known Issue 2/27/2012 Inanand 2/27/12 4:34 PM
For over a week, my GV has highjakced my cell phone.  All incoming calls and texts are forwarded to my gv number.  I was certain to deactivate the vm in settings and then deleted my cell as a phone in Settings entirely.  The problem persists.  All incoming calls to my AT&T cell xxx-xxx-2829 are forwarded to my gv.
I am in the PST, and when we tried again 2 hours ago to call my cell from my husband's phone, it started calling on its own!
It started happening at least as long ago as 2/13/12.
Re: Please Read: Google Voice Known Issue 2/27/2012 Anjali 2/27/12 5:07 PM
Can you try again and let me know if your calls work? If not, please provide the exact date, time/timestamp (similar to what you provided above) of the second test call you make. Thanks!
Re: Please Read: Google Voice Known Issue 2/27/2012 olgaB 2/27/12 5:18 PM
Just started happening again at 7:18 CST. 
Re: Please Read: Google Voice Known Issue 2/27/2012 Lost one2 2/27/12 6:20 PM
GV want allow me to get my calls. it says that my number has been dc, i just got the number yesterday. can somebdoy pls tell me who to make sure that i am setup rite?
 
 
 
Thank you.
Re: Please Read: Google Voice Known Issue 2/27/2012 shamnad 2/27/12 6:20 PM
I have an issue regarding refund of payment made to Google Voice. Would appreciate any help in this matter.
Re: Please Read: Google Voice Known Issue 2/27/2012 aolges 2/27/12 7:35 PM
As of 10:33pm EST, still unable to send or receive calls via the app, though texts are still working fine.
Re: Please Read: Google Voice Known Issue 2/27/2012 gvcallbusy 2/28/12 5:57 AM
Unable to make outbound domestic calls as of 02/27/12 8:00pm EST through 02/28/12 8:50am EST. Multiple tries to numbers including 800, 888, and cellphone all ring 1-2 times, then busy signal.
Re: Please Read: Google Voice Known Issue 2/27/2012 dacijett 2/28/12 6:29 AM
Also yesterday afternoon in Central time zone, when I called my GV number, I got the message "This is not a working number."
 
I'm using GV for work, so I really need it to function correctly.
Re: Please Read: Google Voice Known Issue 2/27/2012 dacijett 2/28/12 6:30 AM
I just tried to make an outgoing call from within GV and got the message "Hmm, this is not a valid number" but I know it's a valid number.  central time 8:20 a.m.
Re: Please Read: Google Voice Known Issue 2/27/2012 CAlston 2/28/12 7:45 AM
Mine worked fine this morning made several calls and received several and now the same thing, before I can even press the enter button to call, I get CALL CANT COMPLETE...

Re: Please Read: Google Voice Known Issue 2/27/2012 CAlston 2/28/12 8:15 AM
I am still getting the message intermittently Call Cant Complete, just did it a minute ago... THANKS
Re: Please Read: Google Voice Known Issue 2/27/2012 rkimbr1 2/28/12 9:39 AM
Signed up for GV a week ago only to have it 1) not allow me to make calls on either the computer or phone and 2) it hijacked all my text messages through AT&T to my real cell phone number.  They disappear into cyberspace.  I've restored my phone from a backup and refuse to use GV app until this is fixed.
 
Tried again today to call from the computer but it just fails each time.
 
Re: Please Read: Google Voice Known Issue 2/27/2012 Anjali 2/28/12 10:56 AM
To everyone on this thread who is experiencing issues making or receiving calls with Google Voice, we need more details to investigate further. Please respond to this post with the following information (and in the format below):
  • Time and Timezone (e.g. 11:08 am PST)
  • Whether you were placing an outbound or inbound call
  • The method you were using to call: calling in Gmail, Google Voice mobile app, etc.

Thanks,

Anjali

Re: Please Read: Google Voice Known Issue 2/27/2012 uber 2/28/12 12:15 PM
2:00 PM CST
inbound
Google Voice mobile app.
Google Voice on PC
Cannot receive calls on several numbers within our office.

Will work if I forward calls to a land line.  VOIP with Cox.
Re: Please Read: Google Voice Known Issue 2/27/2012 dacijett 2/28/12 12:39 PM
8:20 a.m. CST
outbound
by calling from withing GV voicemail system (dialed my own GV number, pressed 2 to make a call)
Re: Please Read: Google Voice Known Issue 2/27/2012 landrover15 2/28/12 1:11 PM
Calls are going out and coming in fine again... but NO CALLER ID function working for incoming calls!  Is this part of the known issues of the last 24 hrs?
Re: Please Read: Google Voice Known Issue 2/27/2012 brew73 2/28/12 2:27 PM
4:23pm CST - incoming calls and texts still not being received.  Verizon LG Spectrum.
Re: Please Read: Google Voice Known Issue 2/27/2012 oumed73118 2/28/12 3:10 PM
Calls are working now but the contacts frame within GV is not displaying properly (using Chrome browser).  Most of the frame is just blue space.
Re: Please Read: Google Voice Known Issue 2/27/2012 Janelle 2/28/12 5:24 PM
8:20 EST
Inbound
Calls going straight to VM, not ringing
Never receive the VM
Re: Please Read: Google Voice Known Issue 2/27/2012 Sparkypinball 2/28/12 5:33 PM
  • 5:14pm PST
  • Outbound Call to Japan
  • GoogleVoice Mobile app on HTC Espresso/TmobileMyTouchSlide running Android 2.2.1

I get the message "The Service you are attempting to use has been restricted or is unavailable.  Please contact customer care for assistance. Message  C A 2 6 6 65"  (see- eh two six xix sixty five)

It has been like this for about a week.

Re: Please Read: Google Voice Known Issue 2/27/2012 Sparkypinball 2/28/12 5:57 PM
When called via the web browser

At 5:53 PM *+JAPAN BASED PHONE NUMBER* was not available for a phone call.
On Tuesday, February 28, 2012 5:33:41 PM UTC-8, Sparkypinball wrote:
  • 5:53pm PST
  • Outbound Call to Japan
  • FireFox web browser in GMail "Call Phone" box

It too has been like this for about a week.

Re: Please Read: Google Voice Known Issue 2/27/2012 emmalfal 2/28/12 7:43 PM
Maine, EST. Starting at about 7 p.m., none of my phones will ring when GV number is dialed. I've tried from several landlines, cellphones, etc. None of my three phones ring, although I do get notice of voicemail.
Re: Please Read: Google Voice Known Issue 2/27/2012 nycgeordie 2/28/12 8:31 PM
I have used GV successfully from the outset but in the last year it has become decidedly buggy and dysfunctional. This has been an ongoing problem. I was able to receive a call to my GVoice number on my PC but now receive a scrollover on each number indicating Click here to make a skype call! What's up with that?


Is this any way to run a phone company? So what's the point in buying minutes when you can't use the network? 
Re: Please Read: Google Voice Known Issue 2/27/2012 nycgeordie 2/28/12 8:34 PM
  • Time and Timezone 1030pm EST
  • outbound 
  • The method you were using to call: calling in Gmail, (Mobile worked)
Re: Please Read: Google Voice Known Issue 2/27/2012 wizardeen 2/28/12 8:37 PM
Hello,
I am still unable to make any calls using google voice through either the web browser interface or through Obitalk, as of 11:30 ET 2/28/2012.

Thanks
(unknown) 2/28/12 8:37 PM <This message has been deleted.>
Re: Please Read: Google Voice Known Issue 2/27/2012 dishkamal 2/29/12 12:41 AM
anjali
still i am facing the problem of both inbound & outbound calling, not able to here from the both side , but i m getting charged for the call ,
what is the problem , is google voice has a problem , and when it will solve , i m facing this proble since last week
Re: Please Read: Google Voice Known Issue 2/27/2012 WorldCup00 2/29/12 12:45 AM
  • Time and Timezone (2/29 12:02am PST) is the most recent, but this has been happening since the 27th to all incoming calls.
  • I placed an inbound call from my home phone to my mobile number. When it goes to VM I get a message the call can not be completed as dialed and to check the number and try again.
  • The method you were using to call: Calling from a home phone to my mobile (T-Mobile) number which is setup to use Google VM (if I just call my GV number it works fine)
Re: Please Read: Google Voice Known Issue 2/27/2012 vortexboy 2/29/12 6:47 AM
4:00 EST
outbound
Normal GV account interface via Firefox

Its still a problem today and has been for a while.
Re: Please Read: Google Voice Known Issue 2/27/2012 sohearn 2/29/12 10:16 AM
I can receive calls to tmobile devices and laptop but cannot connect with any outbound calls from gV. This includes outbound from android 3.2 and gV; ipod OS 5 and gV and Talkatone, direct calling from gV from laptop. I can connect from the cell phone associated with gV number (TMobile). This has been happening most of the day.  1:15PM EST
Re: Please Read: Google Voice Known Issue 2/27/2012 Pozzi 2/29/12 11:04 AM
Good to know I'm not alone
Re: Please Read: Google Voice Known Issue 2/27/2012 zmeerzon 2/29/12 11:38 AM
2:39 EST.  Thanks!
Re: Please Read: Google Voice Known Issue 2/27/2012 zmeerzon 2/29/12 11:43 AM
- 2:43pm EST
- Outbound
- GV
Re: Please Read: Google Voice Known Issue 2/27/2012 Enze6997 2/29/12 12:01 PM
ATT... calls aren't going to my handset but are ringing through my GoogleTalk session.
Re: Please Read: Google Voice Known Issue 2/27/2012 Pozzi 2/29/12 12:47 PM
OMG what is going to happen tomorrow when seems like they will roll out their new integrated databases of our information across their services.
#shiver
Re: Please Read: Google Voice Known Issue 2/27/2012 Pozzi 2/29/12 12:48 PM
At&T too... No wonder my phone is not ringing lol
Re: Please Read: Google Voice Known Issue 2/27/2012 OLee 2/29/12 12:48 PM
I'm having the same problem with GV Contacts.  I can only see one contact listed at the bottom of the screen and cannot scroll down to see any other contacts.  The screen above the contact is mostly blue.  This only happens with Chrome.  Firefox works just fine.
Re: Please Read: Google Voice Known Issue 2/27/2012 Suzzetteg 2/29/12 1:45 PM
ok, my GV number assigned is not the one CID reports.  That number is registered to another party and her name and number appear on my outbound calls.  However, if I call that number the recording indicates that the number is not in service.  So, I cannot initiate calls from my GV number without it displaying erroneous info to the called party, I cannot receive calls at my assigned number because that recording indicates it is no longer in service.  How do we fix these issues so I can get some work done.  AND, why does my page not reveal any of the words used in the directions, e.g. in the "gear" section it just refers to my mail account.  I've been unable to work efficiently for three days now since I got my GV.  ARRRR... Thanks.  Suzzetteg
Re: Please Read: Google Voice Known Issue 2/27/2012 HDixie 2/29/12 2:15 PM
Feb. 29,1012
10:26 AM EDT
15:45 PM EDT
16:25 PM EDT
All attempted calls are outbound-No dial tone
Attached to an OBI110

16:48 PM EDT
16:49 PM EDT
Can't connect outbound using Gmail call phone
Re: Please Read: Google Voice Known Issue 2/27/2012 WorldCup00 2/29/12 3:57 PM
One more thing I recently changed my GV number, I am betting it has started routing to the old disconnected number but I can not be positive as I'm not a GV engineer.

I hope this starts working soon, paying for a service that does not function this long is not at all good...
Re: Please Read: Google Voice Known Issue 2/27/2012 StevePerry9999 7/19/12 4:06 PM
Starting at 5PM MST, I am unable to make most OUTGOING calls without getting a busy signal.  I am dialing from my gmail.  This sucks.
Re: Please Read: Google Voice Known Issue 2/27/2012 Londonflu 7/24/12 1:08 PM
This is an issue I get the same thing; busy signal starting at 4PM EST, when dialing from gmail.
Re: Please Read: Google Voice Known Issue 2/27/2012 Londonflu 7/24/12 1:11 PM
When  keep hitting redial, it eventially goes thru.
Re: Please Read: Google Voice Known Issue 2/27/2012 Rachelmcn 8/14/12 12:47 PM
I have been having this issue making outbound calls in Gmail yesterday and today.  To start the day yesterday I was able to make numerous calls with no problems then at the end of the day I was getting busy signals for all the numbers I called.  Today I was able to make a couple calls then busy signals the rest of the day.  The most recent one was a 3:45 p.m. EST.  Please advise on how to fix this issue.
Re: Please Read: Google Voice Known Issue 2/27/2012 virtualofficeguy 8/15/12 11:46 AM
I am having the same problem as of 2:45 PM EDT on August 15, 2012.

Re: Please Read: Google Voice Known Issue 2/27/2012 Taxlave 8/15/12 2:10 PM
It is 4:00pm, Central Daylight Time US and call rings then goes to busy.
Re: Please Read: Google Voice Known Issue 2/27/2012 beeinsurednow 8/15/12 3:36 PM
It is 8/15/2012. I am in Savannah, GA; Eastern timezone.
At 6:28 PM (803) 943-0105 was not available for a phone call.
 At 6:28 PM (803) 943-0105 was not available for a phone call

 At 6:27 PM (803) 943-4127 was not available for a phone call.
 At 6:27 PM (803) 943-4127 was not available for a phone call.

These are 2 of the stamps. These were outbound calls. I use google phone to make outbound calls to my clients and routinely after about 1 hr or so sometimes more or less I experience this issue. I will  dial and the clock ticks for approx. 10 secs then shows the above messages. I call through the google chat in my gmail. Account Beeins...@gmail.com. If I log out and wait about ten minutes and then log in and begin calling. I will usually be able to make a couple of calls and then the same thing will occur. 
Re: Please Read: Google Voice Known Issue 2/27/2012 NASPE Boy 8/17/12 5:04 PM
I have three GV Accounts.  They have been dormant for about a month.  When I started using them for the past two days, I get a fast ring then a busy signal.  Nearly 95% of the calls are handled this way.  The rest go through correctly.
Re: Please Read: Google Voice Known Issue 2/27/2012 Rachelmcn 8/17/12 6:28 PM
I am still having this problem. I wish someone from Google woe acknowledge this thread. I also use this phone for work so this has created a big problem for me.
Re: Please Read: Google Voice Known Issue 2/27/2012 d00d 8/19/12 5:35 PM
both of my GV numbers are not working

ring once than fast busy for over a week now
Re: Please Read: Google Voice Known Issue 2/27/2012 crasmussen 8/20/12 10:54 AM
I have the same issues. I use three different GV numbers for three different businesses. I use one the most intensively. However, that one experiences the problem of the busy signal after making a handful of calls. On the other hand, I can use the other two GV numbers without any problems.

It seems as if Google is blocking GV numbers that have a lot of activity. My guess is that if I use the others intensively as well, I'll get the same problem.
Re: Please Read: Google Voice Known Issue 2/27/2012 bjoneric 8/23/12 1:45 PM
You ended the phone call with  (702) 697-7900 at 2:43 PM.  Rang once and went straight to busy signal.
Re: Please Read: Google Voice Known Issue 2/27/2012 bjoneric 8/23/12 1:46 PM
Im in mountain time zone calling from utah by the way.
Re: Please Read: Google Voice Known Issue 2/27/2012 KMonk 8/29/12 2:04 PM
I am having this issue every afternoon.  Central timezone.
Re: Please Read: Google Voice Known Issue 2/27/2012 Dylbart 8/31/12 10:04 AM
I have the same thing going on in Montana. After I make a couple of calls I get a busy signal for anymore calls I try to make.  No matter the number.  My cellphone confirms none of these lines are busy.
Re: Please Read: Google Voice Known Issue 2/27/2012 Ness2 9/1/12 5:33 AM
Hi Anjali,

I am having issues dialing from AT&T to any number starting with 407-205-XXXX. These calls from AT&T to 407-205-XXXX never connect in Orlando. However, last week I was in California and it did connect. Then when I returned to Orlando, the problem persisted. Not sure what the problem is. Any ideas?
This is the info you requested: 

● 8:29 EST
● Placing an inbound call to Google voice from AT&T cell phone
   Get message: your call cannot be completed as dialed
● Google voice on android phone doesn't receive the call.

PLEASE HELP!

Thanks!
Vanessa
Re: Please Read: Google Voice Known Issue 2/27/2012 elderlawyer99 9/20/12 8:39 AM
I have been receiving a busy signal when calling my google number from my computer using skype.  The call was placed on today 9/20/12 @ 8:35 a.m. PDST.

Re: Please Read: Google Voice Known Issue 2/27/2012 AaronJL 9/25/12 12:41 PM
09/25/12 12:32PM EST
Outgoing Call
Using Google Voice with Obihai 100 device


Problem: Intermittently, I dial a phone number and it is busy. Sometimes it rings for a second and then gives a busy signal and other times it just gives a busy signal. I called my cell phone that was sitting right in front of me and got a busy signal several times and then another couple times it went through successfully.

Other Google Voice accounts work just fine and other accounts using the same Obi100 device work fine. This has been occurring on and off for about a month now and I just found this group.
Re: Please Read: Google Voice Known Issue 2/27/2012 snowangel223 10/19/12 1:51 PM
  • 1:50pm PST
  • outbound call
  • Using Gmail to make call
Re: Please Read: Google Voice Known Issue 2/27/2012 treetop_74 10/30/12 11:12 AM
  • Oct 30 2:12pm EST
  • Outbound call
  • Using iphones Google Voice app
Re: Please Read: Google Voice Known Issue 2/27/2012 Matt Bariletti - Community Manager 10/30/12 11:25 AM
We are experiencing an outage due to the storms on the east coast.  This has affected Google Voice users' inbound calls. 

We appreciate your patience.  
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