Categories: Using Google Voice on a Mobile Device :

Galaxy S3 - Call Log/Voicemail Issues

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Galaxy S3 - Call Log/Voicemail Issues S3GV 7/3/12 2:54 AM
I'm experiencing the same issue as Aztechian
  • Outgoing calls are logged in the phone app's call log with the GV direct access number instead of the number I dialed.
    • This makes it hard to look back and see who was called or redial a number. The call log in the google voice app is correct but not in the samsung dialer.
  • Voicemail configuration crashes
    • This was remedied by configuring voicemail through the GV website. 
I hope the call log issue can be sorted out soon - growing pains i guess.
Re: Galaxy S3 - Call Log/Voicemail Issues Proczko 7/3/12 4:59 AM
I can't tell if I'm having similar issues on the T-Mob version.  I can't get GV to become the default VM service.  It tries to send a text to my device to configure my account, then I get a ""Unfortunately, the process com.android.phone has stopped." message. 

Guidance would be outstanding.
Re: Galaxy S3 - Call Log/Voicemail Issues S3GV 7/3/12 6:29 AM
Proczko - 
  • Just log into your google voice account from a PC and go to settings
  • Under you phone listings you should have the option "Deactivate google voicemail on this phone" - click that 
  • Enter the code you're presented with into your phone. Should be something like *004*<your number>#
  • Go back to the browser and click "Activate google voicemail on this phone"
  • Enter the code to enable voicemail.
Hope that helps :)

Are you also seeing the call log issue?
Re: Galaxy S3 - Call Log/Voicemail Issues armyblkknights 7/3/12 11:33 AM
I have the same issue on my AT&T Galaxy S III.  Call log shows the out going google voice number not the contact I'm "calling".  Would like to be able to use my log.

Thanks!
Re: Galaxy S3 - Call Log/Voicemail Issues Papa Bear 7/3/12 1:11 PM
@ armyblkknights 

On your PC or MAC

Turn power off for 60 seconds on your DSL or Cable Modem.

Go to http://mail.google.com/support/bin/answer.py?hl=en&answer=12336 and enable Other. 

Is your browser current?  http://support.google.com/mail/bin/answer.py?hl=en&answer=107906&from=76137&rd=1 


On your PC, click the Start button, click All Programs, and then click Windows Update

Reset any Google Voice settings that may be incorrect.
Re: Galaxy S3 - Call Log/Voicemail Issues armyblkknights 7/3/12 1:33 PM
Papa Bear,

My issue is on my Samsung Galaxy 3 phone not on a PC /Mac.  Mind you I'm using Ubuntu.. but thanks!
Re: Galaxy S3 - Call Log/Voicemail Issues nnugles 7/4/12 9:27 PM
Can't get GV to work with my S3 (att). The GV website method didn't work for me. Manually setting my forwards to my gv number didnt work either. 

The callers never gets forwarded to voicemail... it just rings and rings on their end until the call times out. Resetting with ##004# puts them back to ATT voicemail box... setting forwards again - manually or with *004*<gv number># - brings the whole thing back to callers never getting pushed to any voice mail box and timing out. 

Help from anyone who got it to work on ATT would be very much appreciated.  :)
Re: Galaxy S3 - Call Log/Voicemail Issues Aztechian 7/5/12 6:10 AM
@nnugles, Your issue sounds like it's a Google Voice settings thing. It sounds like your phone is actually changing the forwarding settings. That *should* be all you need for basic functionality.

Is your phone shown on the GV website as a "Mobile" type, and can you detect the carrier?
Also, check your settings (on website) under "Groups and Circles". Set the "All Contacts" group to ring at least your mobile phone, and have a valid greeting selected. Turn off call screening if it's active (at least for now to test).
Find out what group the caller you were testing with is in.
Re: Galaxy S3 - Call Log/Voicemail Issues Aztechian 7/5/12 9:07 AM
Just came across this  http://productforums.google.com/forum/#!category-topic/voice/using-google-voice-on-a-mobile-device/gt-os_Sf8r4
Maybe check with AT&T as to whether they "allow" you to change the voicemail number.
Re: Galaxy S3 - Call Log/Voicemail Issues Papa Bear 7/13/12 9:48 AM
See a Galaxy S3 fix by user  cmatgordon at https://productforums.google.com/d/msg/voice/KihyfAnzMRg/BhEx_b2WSZsJ 
Re: Galaxy S3 - Call Log/Voicemail Issues Altered-St8 12/14/12 11:42 PM
I am having the same issue since getting my GS3 with ATT but had no issue with my previous phone the ATT Atrix 4G.  So far no progress on getting the contacts info to correspond to the outgoing call log rather than just showing the GV go between relay number.  
There is a work around though untill they find a fix.  For the people you contact frequently just add that GV go between relay number to that persons contact info and from then on it will show them when in the log for outgoing calls to them.
Re: Galaxy S3 - Call Log/Voicemail Issues armyblkknights 12/15/12 6:54 AM
I could never get this to work on my GS3. I switched to CM10 and the situation completely disappeared. It's something Samsung is doing with their phone app.

Now I just switched to a Nexus 4 so zero issues with stock.