Categories: Making and Receiving Calls :

Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown.

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Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. mekirkpa 7/4/10 1:56 PM
Do you already have Google Voice (Y/N)? Yes
If so, do you have a Google number (Y/N)? Yes

----- Things I CAN do -----

Receive calls made to my Google Voice Number: The only functionality I seem to have on my Google Voice account is the ability to receive calls made to my Google Voice number and have them ring the phone number that I have set up for forwarding.

----- Things I CANNOT do ------

Make calls from the Google Voice web interface: Whenever I try to make a call from the Google Voice web interface and click connect, I get a message "We had an error." to appear next to the Connect button in red text with a red background

Send SMS messages from the Google Voice web interface: Whenever I try to send an SMS text message, I click "Send" and the button briefly grays out to "Sending..." and then returns to "Send" without sending the message.  Regardless of the telephone number it is being sent to (normal, 10-digit mobile phone numbers).

Receive SMS messages sent from any mobile phone and carrier:  I have had a half dozen friends try sending text messages to my Google Voice number, each with different phone models and different carriers (AT&T, T-Mobile and Sprint).  All of them are able to successfully send the text message, however it is never received either to the web interface or forwarded to my phone.

See Voicemail, Call History or SMS History from Google Voice web interface: If someone leaves me a message on my Google Voice number, I am not notified (via web interface or email) that I have a voicemail.  The Google Voice web interface also does not have any record of the calls I have received or missed on my Google Voice number.  There are no records of calls placed as I can't place a call from the web interface.

----- Comments -----

Based on reviewing various articles in the Help Forum, it looks like the "We had an error." problem was resolved a year ago with the comment to from "Hannie": "we looked into this issue and believe the error you're seeing should be resolved now. If you're still getting the 'We had an error' message when trying to make a call from Google Voice, or trying to record voicemail greetings or your name, please let us know."


I have sent in a dozen error reports via the help features and am still experiencing the issues listed above.

Are any other users still experiencing any of these problems?

2010-07-04
Update: If someone leaves a voicemail on my Google Voice number, it shows up on my iPhone as a voicemail despite the fact that I have deactivated this feature using ##004# from my phone.  The call and voicemail do not appear in the Google Voice web interface as received calls or received voicemails.
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. mekirkpa 7/11/10 11:44 AM
Thanks Papa Bear.  I reported the error on 7/5/10 via the link you provided and am awaiting a response or fix.  I am continuing to experience all the issues listed above in my original post.

As an additional knowledge point, when I try and use the iPhone Safari web interface to make a call, I am connected to (916) 538-0100 and get the message "..could not complete your call. Please try again." at which point the call is disconnected.  Similarly, sending a text message from the iPhone Safari web interface gets me the message "Sending Text failed <br> Please try again later"
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. StarfireKC 7/11/10 12:34 PM
I have lost the ability to call or sms before.  I found that rebooting the computer fixed it.
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. mekirkpa 7/11/10 12:55 PM
Thanks StarfireKC, however this problem is not isolated to a single browser or computer session.  The problem exists on any computer, even after restarting.
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. mekirkpa 7/15/10 4:02 PM
As an addendum to this question, what else can you do once you've posted your problem here and not gotten any solutions either via the forum or by submitting reports to Google?
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. Box7184 7/15/10 5:04 PM
@mekirkpa

There's really not any other options, since Google Voice doesn't currently have a help desk.
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. mekirkpa 8/3/10 9:44 PM
Still looking for some help here... anybody?
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. potatochupz 8/10/10 8:44 PM
I have the exact same problems and have had the problems since August 2009. I've filed multiple tickets using the help form and have never gotten a response either. I've looked through the help forums over the past few months and nothing solves the problem.
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. mekirkpa 8/26/10 8:32 AM
Well @potatochupz, maybe someday a Google Voice team member will reset our accounts for us so we can use Google Voice. Until then, I won't recommend the service to anyone.
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. CurtisGlass 8/30/10 6:14 AM
Yeah this is sadly pretty horrible, I really want to use this service, I don't understand what the problem is, but the Google voice in gmail does not work at all.
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. MrHappyGoLucky12 9/3/10 10:02 AM
I'm having the same problem too...
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. maftuga 9/7/10 5:10 AM
I have this problem as well, so there is no solution?!??!

Then, I want my money back.
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. mekirkpa 9/7/10 8:40 AM
@maftuga There doesn't seem to be a solution from the user interface side.  I would assume that Google can reset our accounts for us, but sending in issue tickets via their web form seems to make no difference.  If you've paid for a phone number or calling credit, you may have access to some special technical support that I don't (I have not paid anything to Google for Google Voice services).

If you do get your issue resolved, would you let us know who you contacted and how it was fixed?
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. mekirkpa 9/21/10 1:50 PM
All - I logged in to my Google Voice account today and was happy to find all the Google Voice features fully functional and working.  I haven't taken any action recently to get this resolved besides monitoring this thread.  If you're still having these same issues, I'd suggest posting your issue in detail to the forum, submitting the issue reports (detailed within this thread) and then giving it time.

Thanks for getting me back up and running Google!
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. grandroyality 10/7/10 9:45 AM
Yes, I have encountered the same issue as the one transcribe above please somebody like (Hannie) help resolve this isuue because it is becoming an issue.
Re: Unable to use Google Voice web interface to make calls or send SMS messages. No call or text history shown. Mike.Riz 10/7/10 3:34 PM
I am having these issues as well.

I can make calls using GV through web, I can send SMS through web site and through phone, but I have not received an SMS since last night at 648pm PST.  This is unacceptable to me as Google is presenting GV as the one number you need for everything, and if it goes down like this, it is not reliable if I have to then tell other people, oh by the way, GV is down and not working here is my cell number....Its a pain, and there is no support at all for this other than posting a message and hoping that it gets fixed magically in the world of Google.  Unfortunately, since this is a free service, you get what you pay for, and I am sure GV issues are not give the highest priority to get fixed as their pay for services are....