Categories: Making and Receiving Calls :

GOogle hangout took over and my google voice is not working

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GOogle hangout took over and my google voice is not working Arlene McManus 5/16/13 8:01 AM
I HATE GOOGLE HANGOUT... AND IT TOOK OVER MY GOOGLE VOICE.THIS STINKS... HELP!!!!!!!!!!!
I NEED MY REGULAR GOOGLE VOICE BACK.
Re: GOogle hangout took over and my google voice is not working Karlgo 5/16/13 8:34 AM
Ditto !! Here here, please provide us an alternative please!
Re: GOogle hangout took over and my google voice is not working Matt Bariletti - Community Manager 5/17/13 10:26 AM
Can you please elaborate on "took over my Google Voice" exactly?  Are you GV on Android? Gmail? 


Re: GOogle hangout took over and my google voice is not working Mohan Singh 12345 5/17/13 10:30 AM
Google voice phone gadget in gmail on windows laptop, broken by new hangouts gadget: Bought all this google voice credit to be able to make phone calls from gmail from laptop using the gmail chat gadget that had the “call phone” button, but now gmail phone call gadget is gone, replaced by hangouts and there is no “call phone” button. How do I make phone calls now from laptop ?
Re: GOogle hangout took over and my google voice is not working Justin Michael 5/17/13 10:49 AM
Is there a way to keep Google talk as a legacy system while this monstrosity of Google hangout comes about? Google Voice is a great service and should remain as a standalone service with integrated outbound calling. Right now without Google talk, or even with a beta version, the ability to make outbound calls has been removed WITHOUT ANY PRIOR WARNING.

I know many small business owners, including myself, that depended on this service for both inbound and outbound calls and international calls. I've invested money into purchasing various google voice numbers for this purpose, now they are all completely useless...


Is there any solution to solve this problem?


Re: GOogle hangout took over and my google voice is not working Red Leatherman 5/17/13 1:09 PM
Until inbound/outbound calling is integrated with hangouts https://plus.google.com/106636280351174936240/posts/DG6h32BWaQW

You can Toggle Hangouts in Gmail
https://support.google.com/hangouts/answer/3115176?hl=en&ref_topic=2944848

Enable Hangouts in Gmail

  1. Click your profile photo at the top of your Chat list.
  2. Click Try the new Hangouts
  3. Gmail will refresh, and you’ll be able to start using Hangouts.

Turn off Hangouts and start using the old chat

  1. In Hangouts in Gmail, click on your name.
  2. Select Revert to old Chat.
  3. Gmail will refresh and you can start using Google Chat.

Re: GOogle hangout took over and my google voice is not working Blake D 5/18/13 9:06 AM
To Matt Bariletti: 
The Google Voice application has a feature to allow outgoing phone calls to be placed from within the old Gmail Chat (in the browser, in the sidebar of gmail). This is the only way (that I am aware of) to make outbound calls from google voice using only your computer.  

When you switch to hangouts, this feature disappears, disabling google voice outbound calls from the computer. This is obviously distressing for those of use who make outbound calls daily on google voice. 

I'm grateful that there is a revert ability to remove the new hangouts. That acts as a workaround for now. However, I'm concerned; 
Will hangouts one day be no longer optional? 
Will a google voice outbound call ability be added to hangouts, to replace the feature that was in the old chat?

I am writing this to ensure that a google employee is aware of this potential feature deletion. 

Thank you,
Blake

Re: GOogle hangout took over and my google voice is not working Andrew Kowalchuk 5/19/13 10:02 PM
I agree with everyone here, and am merely posting too in the hopes that enough posts on this topic will promote Google to solve the problem.

And based on principles, if Hangouts is indeed planning on integrating SMS, wouldn't it also make sense to retain the ability to call phones via Hangouts as well...
Re: GOogle hangout took over and my google voice is not working shearm 5/20/13 5:24 AM
I don't know what's different, but I upgraded to hangouts and I can still make outgoing calls from within gmail in chrome.
Re: GOogle hangout took over and my google voice is not working Buzzhead 5/20/13 5:44 AM
How did you do it? I can't see the option.
Re: GOogle hangout took over and my google voice is not working Turing Machine 5/20/13 6:18 AM
Today I got that dreaded "Please download the voice plugin" error again. Of course, I've had it in place for years and done nothing to instigate this. And given the widespread uproar over the "hangout" change.... the last thing I would want to do is download/install anything new & ""improved""....
Re: GOogle hangout took over and my google voice is not working kumicho 5/20/13 7:11 AM
Thanks Red, your solution worked for me.  However, my GTalk Windows App is gone (replaced by Hangouts), which means that I have to have at least a Gmail webpage open for the Voice/Talk combination.

Please, please, PLEASE Google, don't screw this up.  I use Google voice for 99% of my phone calls, and probably 90-95% of those are incoming/outgoing from my computer (which has allowed me to reduce my cell phone minutes accordingly).  While we're (im)patiently waiting for the unified chat service (Babel, Babble, Hangouts, whatever), please don't drop some of the functionality that some of us depend on to do so.  Get Hangouts working FIRST with Google Voice before removing that functionality in Talk.

Thanks,
Travis
Re: GOogle hangout took over and my google voice is not working Turing Machine 5/20/13 7:49 AM


On Monday, May 20, 2013 10:11:44 AM UTC-4, kumicho wrote:

While we're (im)patiently waiting for the unified chat service (Babel, Babble, Hangouts, whatever), please don't drop some of the functionality that some of us depend on to do so. 

Waiting for... or fearing the arrival of....?? Considering how they broke the contacts function...and have not/will not restore the lost functionality the "improved" system does not provide; I'm less than eager to find out.

Re: GOogle hangout took over and my google voice is not working Pamon 5/20/13 8:20 AM
Sounds as if. Google is trying to keep voice just a mobile product and not on the desktop.  
Re: GOogle hangout took over and my google voice is not working kumicho 5/20/13 12:17 PM
Voice is SO MUCH MORE than just a mobile product, as it's a fully-integrated phone number.  It's Talk that was the issue, since it was being replaced by Hangouts (and yet was still the program used to make calls from your desktop).  However, I'm actually still receiving calls via my desktop via Hangouts.  My guess is that they are trying to have Hangouts fully replace Talk (with all of the functionality) but had a SNAFU somewhere.  Considering I can receive calls but not make them, I'm guessing it's just a bug that'll get fixed by Google shortly.
Re: GOogle hangout took over and my google voice is not working kumicho 5/20/13 12:21 PM
Waiting impatiently for.  At one time or another I've had:  Google's Voice, Talk, Chat, Hangout, Wave's Messenger, etc *all* cluttering up my Google services.  I just want *one* program to handle all of it.  No separate Voice and Talk extensions in Chrome, no standalone GTalk Windows App needed to send/receive calls when your browser isn't open to Gmail, just ONE.

They're getting there, slowly but surely.  Some features will be dropped (like HD calls in GChat, *sniff*), but overall it'll be a simpler and easier to use interface.

Can't wait.
Re: GOogle hangout took over and my google voice is not working Matt Bariletti - Community Manager 5/20/13 12:53 PM
Thank you everyone for your feedback about wanting the functionality to call out using Hangouts. 

I hope you all had a chance to see Nikhyl Singhal's post on G+ re: Google Voice and Hangouts future: 

"Thanks for all of your feedback on last week's Hangouts launch. I wanted to quickly talk about 1) making/receiving phone calls in Gmail, and 2) Google Voice support more generally.

1) Today's version of Hangouts doesn't yet support outbound calls on the web and in the Chrome extension, but we do support inbound calls to your Google Voice number. We're working hard on supporting both, and outbound/inbound calls will soon be available. In the meantime, you can continue using Google Talk in Gmail.
 
2) Hangouts is designed to be the future of Google Voice, and making/receiving phone calls is just the beginning. Future versions of Hangouts will integrate Google Voice more seamlessly."

So please stay tuned!
Re: GOogle hangout took over and my google voice is not working Andrew Kowalchuk 5/20/13 1:00 PM
Thank you very much Matt. Really appreciate the update, and good to hear about what the plans are.

Cheers
Re: GOogle hangout took over and my google voice is not working Cheese Mouse 5/20/13 1:39 PM
Since XMPP support appears to be going away, will an API for Hangouts similar to libjingle be available so that we can integrate Hangouts into our VoIP applications? Or is this kind of integration to be blocked? What is the timeline for disconnecting of XMPP/Jingle and Google Voice?
Re: GOogle hangout took over and my google voice is not working Turing Machine 5/20/13 7:16 PM


On Monday, May 20, 2013 4:39:56 PM UTC-4, Cheese Mouse wrote:
Since XMPP support appears to be going away,


So my OBI box will be worthless junk?
 
Re: GOogle hangout took over and my google voice is not working Cheese Mouse 5/20/13 7:47 PM

So my OBI box will be worthless junk?
 

That's why I am asking. Unless Google is willing to release a non-web-browser API to Hangouts, Obihai's connectivity to Google Voice is doomed. If Hangouts if the future of Google Voice, they won't be keeping the XMPP interface alive for much longer. 
Re: GOogle hangout took over and my google voice is not working Bluescat 5/20/13 8:38 PM
Your OBi box isn't going to be "worthless junk".  That's absurd and alarmist.

Remember, you've been getting free GV phone service for several years on your OBi.  That's great, but there was never any expectation that it would continue indefinitely.  I love my OBi, too, but Google has never been under any obligation to provide free telephone service via third-party software or hardware.  It's a for-profit company, not a free telephone charity.  There are plenty of low-cost, highly reliable and versatile VoIP service providers that will work fine with your OBi.

There was endless whining when Google shut down the Gizmo5 SIP gateway, and yet everyone survived.  It's not the end of the world.

Why don't you guys just hang out (pun intended) and watch as the suite of services evolve under Hangouts?  You are not going to get an answer here in this forum about the future plans or timetable with regard to XMPP.  If you actually read the whole article in The Verge, it was pretty gratifying to see that Google took the big step to unite and integrate its separate product development teams to make a major overhaul of the offerings. If it was easy, they would have implemented everything at launch.




Re: GOogle hangout took over and my google voice is not working Wootah 5/20/13 11:19 PM
When is google going to let us get around to making calls directly from Voice Interface? 
It was always far fetched that I had to go into Gmail to make phone calls with Google Voice.
Re: GOogle hangout took over and my google voice is not working Red Leatherman 5/21/13 4:35 AM
...When is google going to let us get around to making calls directly from Voice Interface?...

That was never the design of that tool, It works as intended.
Re: GOogle hangout took over and my google voice is not working Cheese Mouse 5/21/13 5:05 AM
Bluescat, your points are good, and I am happy about better integration, but you're missing the point I am trying to make. It's not specifically about free phone calls with an Obi device. If Google closes their new Hangouts system off to outside development we have gone backwards significantly. Remember, Google was offering libJingle, publicly, for development. The value was that we could connect in to the Google Talk system including Voice using Obi, a variety of Android apps, PBX software like Asterisk, and so on. Without an API all of those are cut off. It would be just like Skype.
Re: GOogle hangout took over and my google voice is not working Red Leatherman 5/21/13 5:21 AM
Google is not closing Hangouts to outside development.
Developers are already familiar with Google developer tools but here is some links you can look at just for grins.

https://developers.google.com/+/hangouts/api/
https://developers.google.com/+/hangouts/writing

Re: GOogle hangout took over and my google voice is not working Cheese Mouse 5/21/13 6:18 AM
Yes. Javascript. Browser only.
Re: GOogle hangout took over and my google voice is not working Red Leatherman 5/21/13 6:38 AM
https://developers.google.com/+/hangouts/api/index-all

You write Hangout apps using standard HTML, JavaScript, and CSS. An app can additionally communicate with any server APIs as necessary,
Re: GOogle hangout took over and my google voice is not working Turing Machine 5/21/13 8:51 AM


On Monday, May 20, 2013 11:38:27 PM UTC-4, Bluescat wrote:
Your OBi box isn't going to be "worthless junk".  That's absurd and alarmist.


I bought it to use with Google Voice. I use it with Google Voice. {I did so because the soft client consistently failed to ring on incoming calls on a 10.6 box, after working flawlessly with 10.5..} I don't need its features for my other VOIP accounts.

It's not clear to me I will still be able to do so with the new grand plan being discussed. I'm already reduced to cutting & pasting numbers from Contacts to dial out; while the thread on such has withered of late, the new "solution" works as badly as ever for me. 

What goes next?
Re: GOogle hangout took over and my google voice is not working Dan S Wood 5/22/13 6:18 AM
I would love to switch back to old Chat, but my profile pic does not show. I get a message that says:

Welcome to Google+ Hangouts!
Hangouts will save all of your on-record conversation history so you can access it anywhere you need to.Learn more
OK, Got it.When I click the button it says:

Something's not right.
We're having trouble contacting our servers. We're going to keep trying

But then it goes back to the previous message. It's been like this for 2 days now.
How can I get old Chat working again????

Re: GOogle hangout took over and my google voice is not working Red Leatherman 5/22/13 6:33 AM
...How can I get old Chat working again????

Take a look near the top of this thread, about 6th or 7th post down. and it's by me with pictures, circles and arrows with a paragraph describing each one.....
Re: GOogle hangout took over and my google voice is not working Dan S Wood 5/22/13 7:08 AM
I wish that that would work, but the widget never loads. It never shows me any chat, old or new. There is never a profile pic to click on.
Re: GOogle hangout took over and my google voice is not working Dan S Wood 5/22/13 7:11 AM
These are all I ever see. No chat, old or new. So very frustrating. I need chat for work!!!
Re: GOogle hangout took over and my google voice is not working Red Leatherman 5/22/13 7:38 AM
Your going to need some cardboard, masking tape and a little coat hanger wire.................

OK, this seems a little off, may take a little more diving into.

Did you uninstall the old chat plugin and install the New hangout's plugin?
The new plugin works with the original chat too so upgrade if you haven't.

The new download is available here:
https://www.google.com/tools/dlpage/hangoutplugin
If you get an error message instead of cleanly uninstalling the old plugin, you can run Microsoft's automated "Fix It" tool to clean out the installation.

After doing that, reboot your machine.  Clear out your web browser's history and cookies and install the new plugin
Re: GOogle hangout took over and my google voice is not working untmdsprt 5/22/13 11:01 AM
This only half works. I can make outgoing calls but receiving calls still gets directed to the hangouts. This is highly annoying as none of the calls ever connect and go straight to my voicemail!!!!


Re: GOogle hangout took over and my google voice is not working Sungura 5/23/13 5:45 AM
Question: I have not installed gmail's "Hangout" program, nor do I have any intention of using it, at any point.  Yet, I noticed today on gmail (on my home computer) that I could no longer make voice (or video) calls from gmail, and that, if I wanted to restore that function, I had to add "Hangout." (I had noticed the same thing on my gmail account earlier, on my work computer.)
     So, given that I will not be using that program, does that mean that I will no longer be able to make voice or video calls from gmail?
Re: GOogle hangout took over and my google voice is not working Red Leatherman 5/23/13 5:49 AM
Sungura:
You need to upgrade the plugin, presently you can still toggle between old a new per the instruction
https://support.google.com/hangouts/answer/3115176?hl=en&ref_topic=2944848

The video chat plug-in is being replaced by the Google Hangouts plugin. The new download is available here:
https://www.google.com/tools/dlpage/hangoutplugin
The new plugin is compatible with and required to use the old version of chat in Gmail.

And you can place calls in Hangouts now too the following link will work when your using Hangouts
http://plus.google.com/hangouts/_
Re: GOogle hangout took over and my google voice is not working Ron Hampton 5/23/13 5:51 AM
Yeah, they shang hai'd one of the coolest features I use every day. I am really disappointed :(
Re: GOogle hangout took over and my google voice is not working Sungura 5/23/13 6:02 AM
@ Red Leatherman: The "old" voice / video plug-in no longer appears to work in my gmail account (among other things, I can no longer see the "video camera" icon when I look at my chat window, plus, in the drop-down menu that comes up when I click on the icon indicating my "status" for gmail chat, I see something saying "add voice & video" [clicking on that opens up a new tab that prompts me to install Hangout]). 
     Also, like I wrote, I will not be "upgrading" the plugin, nor will I use "Hangout," now or in the future.  So, given that, does that mean that I will no longer be able to make voice or video calls out of gmail?
Re: GOogle hangout took over and my google voice is not working Red Leatherman 5/23/13 6:24 AM
...The "old" voice / video plug-in no longer appears to work in my gmail account...

Exactly!
You still need to upgrade the plugin, whether or not you decide to use "Hangouts"
The new plugin uses the name "hangout plugin" but it works and is required for the old style chat in Gmail too.



Re: GOogle hangout took over and my google voice is not working citydan 5/23/13 6:27 AM
When I try "the new Hangout" in my other Gmail account it works fine. It's not my computer or my browser. My personal Gmail account works fine, but my work gmail account is broken. Any ideas?
Re: GOogle hangout took over and my google voice is not working Dustin L. Williams 5/23/13 12:21 PM
I NEED to call out for a PRESCRIPTION! Why the hell would you remove the damn ability to call out? I AM ANGRY.
Re: GOogle hangout took over and my google voice is not working dustinlw1987 5/23/13 12:25 PM
I was able to revert to the old chat. Refer to this knowledgebase article:

Re: GOogle hangout took over and my google voice is not working Bill Morrison 5/23/13 2:41 PM
AGREE! Man that was abruptly executed
Re: GOogle hangout took over and my google voice is not working Jason Smitty 5/23/13 4:40 PM
Was Google Hangout written by Microsoft?  It's huge, slow, and doesn't work as well as the old technology.  Thanks to the person that posted the instructions for removing Hangout and going back to Chat in Gmail.  Now I can make calls again.
Re: GOogle hangout took over and my google voice is not working carly jo 5/23/13 5:15 PM
me too!

Re: GOogle hangout took over and my google voice is not working Sungura 5/23/13 6:14 PM
@ Red Leatherman: I know you're probably a volunteer who monitors these forums, and who answers user questions (or otherwise tries to help users).  Likewise, while I could be wrong, I suspect that you're not a Google employee, and had no responsibility for designing or launching this new program.  So, I am not blaming (or criticizing) you for this latest gmail "upgrade" (that, as usual, actually makes the e-mail service worse than before, which no one actually asked for or wanted, and which is quite unpopular amongst gmail users).  Though I could be mistaken, I suspect that you've had absolutely nothing to do with it.
     That said, I've asked you a question twice (would not installing the "Hangout" plugin mean that I would no longer be able to do voice and video chat in gmail), but you haven't answered it.  Instead, you've merely told me that I need to install it, and have given me instructions for how to do so. 
     It's actually kind of irritating and frustrating: I know very well how to install this plugin - there are two links in gmail chat alone that enable users to install it, plus I've already started getting prompts in gmail directing me to install it - but, as I've written, I have no desire whatsoever to ever install it or use it.  Not only that, but I have no plans to do so, now or in the future. 
     I have my reasons for doing this, but, rest assured, I will not be installing the "Hangout" plug-in, now or in the future.
     Given that voice and video chat, which formerly worked well in gmail but now appear to have been disabled, now appear to only work by installing the "Google Hangout" plugin, then, me not doing so means that I will not be able to make voice or video calls using gmail in the future.  Is this correct?
     Please do not tell me (again) that I need to install it, and please do not give me instructions for doing so.  Just answer my question.
Re: GOogle hangout took over and my google voice is not working Bluescat 5/23/13 6:32 PM
Sungura:

There is some confusion going on with regard to the plugin.  It is a chunk of code that is shared between Google's various communication services:  the former "Chat" and "Talk" functions, and the "Call phone" feature in Gmail, and now, Hangouts.  This one shared piece of software supports all the communications between each of those services, but you do not have to use any of them if you don't want them.  Just disregard the NAME of the plugin.  It's the same code as before, and it still works to make calls with Gmail.  That is exactly how it works when people disable the Hangouts feature in Gmail...it goes right back to the way things were before.

Trust me.  It is even the same version number as before.  Don't get wrapped around the axle with what my friend Red tried to say.  We often have these "communication breakdowns" here on the forum.  Just download and install the thing. 

Re: GOogle hangout took over and my google voice is not working Bluescat 5/23/13 6:36 PM
And, in case you want to yell at me, too, here is your quoted question:

That said, I've asked you a question twice (would not installing the "Hangout" plugin mean that I would no longer be able to do voice and video chat in gmail), but you haven't answered it.  Instead, you've merely told me that I need to install it, and have given me instructions for how to do so.  

The exact, direct answer is:  YES. not installing the plugin means you will no longer be able to do voice and video chat in gmail.

The plugin itself, is NOT Hangouts.  It is just the middleware that adds communication functions to web browsers.
Re: GOogle hangout took over and my google voice is not working Sungura 5/23/13 9:03 PM
@ Bluescat: Thank you for answering my question.
@ Red Leatherman: It's been my experience that, in fora like these (as well as in e-mail, instant messages, texts, posts, and the like) it is really, really easy for someone to come across to someone else differently from how they meant or intended; though writing is convenient, and though those do speed up communication, they can also create (unintentional) misunderstandings, can spark conflict, and, ironically, can cause communication breakdowns. 
     This may have been one of those times: when I wrote and posted what I did, last night and this morning, I did not intend to come across as rude, nor did I mean to seem like I was yelling, though, from what Bluescat wrote, you may have interpreted my posts as such.
     So, if I did come across as rude or impolite to you, or if I seemed like I was yelling at you, then I do apologize, and will try to be more aware of how I write when I post stuff to these fora in the future. 
Re: GOogle hangout took over and my google voice is not working Craig Long 5/23/13 10:32 PM
You can call out on Hangouts.  It's just not convenient yet to use for that purpose.  http://plus.google.com/hangouts/_
Re: GOogle hangout took over and my google voice is not working mickeycycle 5/24/13 6:19 AM
Good to hear that there may be something positive coming our way on Android but for the interim I cannot make phone calls via a bluetooth connection any more.  Whats up with that?
Re: GOogle hangout took over and my google voice is not working Rich Callaghan 5/24/13 9:46 AM
I don't use Google hangouts. I probably never will. I DO use Google voice. It's not the end of the world as I can revert to the old way and still make and receive phone calls. That said, PLEASE don't make a forced upgrade without addressing this very big oversight.
Re: GOogle hangout took over and my google voice is not working HE2 5/24/13 11:21 AM
All I can say is thank the gods for redundancy (Skype in this case).
Re: GOogle hangout took over and my google voice is not working Google Voice outbound call problems 5/24/13 1:26 PM
Yes great question. I hope there is a way we can go back to the old version while they are working on the new.
maesintl 5/24/13 2:12 PM <This message has been deleted.>
Re: GOogle hangout took over and my google voice is not working Turing Machine 5/24/13 5:14 PM
Will we now be required to obtain Google Plus accounts to use GV phone features?

Re: GOogle hangout took over and my google voice is not working Supreme Law 5/24/13 7:39 PM
Google should have provided some sort of notice or information that "upgrading" to Hangouts would actually downgrade Google Voice.

I got a forced popup asking me to upgrade, so I did so not aware that I would lose Voice and SMS.

Reverted!
Re: GOogle hangout took over and my google voice is not working Rhonda Elliott 5/25/13 4:53 AM
But, what has happened to my phone call credit?  How do I now use it to call my partner overseas?  I can't, as far as I know, make google phone calls from my mobile phone, we can just text chat.  He does not have video option on his phone and has limited access in other ways.  Will I be refunded the money I used to purches call credit?  

Re: GOogle hangout took over and my google voice is not working John of Lower Merion 5/25/13 5:26 AM
@Rhonda Elliott


But, what has happened to my phone call credit?  How do I now use it to call my partner overseas?

Your credit is still there, and you have several ways to use it to dial an International call.

See Top Contributor Red Leatherman's post on page 1 of this thread to see how to change back to your Gmail Call Phone dial pad to replace the new Hangouts format, and you can place calls from Gmail exactly the way you did before the new Hangouts release.


...I can't, as far as I know, make google phone calls from my mobile phone...

You can place Google Voice calls from any US telephone using a computer to initiate your call, or using just your phone if you don't have convenient access to a computer.

To make calls using only your phone without a computer

📞dial your own Google Voice phone number.

📞Press the asterisk key to interrupt your own voicemail greeting

📞enter your Google Voice PIN (if prompted)

📞you should now be in your phone menu to hear new voicemail, press 2 to place an outgoing call

📞follow the prompts to place an outgoing call. International calls require appropriate dialing format (use 011) and use the # key at the end


Google Voice: making outgoing calls (from the US to US and Canada)

https://support.google.com/voice/answer/115079?hl=en&ref_topic=1708123


Google Voice: making outgoing calls (from the US to International)

https://support.google.com/voice/answer/141922?hl=en&ref_topic=1708123
Re: GOogle hangout took over and my google voice is not working John of Lower Merion 5/25/13 5:44 AM
@Turing Machine


Will we now be required to obtain Google Plus accounts to use GV phone features?

Google Plus is not necessary as Hangouts have been integrated into Gmail several months ago and Google is working at present to make the Integration more seamless.

If you look back to page 1 of this thread, Top Contributor Red Leatherman illustrates how to change Gmail back to the Call Phone feature if you want to avoid using Hangouts.
Re: GOogle hangout took over and my google voice is not working Alexis Alouption 5/25/13 3:37 PM
I need help on reverting to google chat, I don't like hangouts in my gmail, and the option of reverting is not showing up....I need help ASAP!
Re: GOogle hangout took over and my google voice is not working Alexis Alouption 5/25/13 3:37 PM
I dont have the option to revert back to google chat, i need help...
Re: GOogle hangout took over and my google voice is not working dustinlw1987 5/25/13 5:08 PM
Refer to this knowledgebase article to revert:

Re: GOogle hangout took over and my google voice is not working dustinlw1987 5/25/13 5:09 PM
Please link everyone this: https://support.google.com/hangouts/answer/3115176?hl=en&ref_topic=2944848

Otherwise, you are NOT helping.
Re: GOogle hangout took over and my google voice is not working Alexis Alouption 5/25/13 5:46 PM

Hangouts in Gmail

Hangouts in Gmail makes it easy to communicate with the people you care about! In addition to being able to message people and have face-to-face video calls, you'll also get new features that help bring your conversations to life, including:

  • Ability to share photos
  • Group Hangouts with up to 100 people
  • Over 800 fun, new emoji

Enable Hangouts in Gmail

  1. Click your profile photo at the top of your Chat list.
  2. Click Try the new Hangouts
  3. Gmail will refresh, and you’ll be able to start using Hangouts.

Turn off Hangouts and start using the old chat

  1. In Hangouts in Gmail, click on your name.
  2. Select Revert to old Chat.------------------------------------------------------------------*************** this option, is not available for me, is there another way?**************************
  3. Gmail will refresh and you can start using Google Chat.
Get help with Google Chat 
Re: GOogle hangout took over and my google voice is not working Bluescat 5/25/13 6:04 PM
Alexis:

Please post a screenshot of your Gmail inbox web page, just the small part that is similar to the one in your post above mine.

For example:

In my screenshot, you can see that I do NOT have Hangouts enabled, so I have the little telephone handset icon.  If I click that icon, I'll get the pop-up dialer, to make a phone call.

If I DID have Hangouts enabled, the same area of my Gmail page would instead look like this:

In this latter case, I'd just click on my avatar (the old-fashioned telephone in my screenshots), and select "Revert to old chat".


Re: GOogle hangout took over and my google voice is not working Alexis Alouption 5/25/13 6:46 PM
 That option is not shown in the screenshot
Re: GOogle hangout took over and my google voice is not working Alexis Alouption 5/25/13 6:52 PM
How do I revert back to Gtalk within gmail, if that option is not made available to go back?....here's my gmail screen shot....
Re: GOogle hangout took over and my google voice is not working Bluescat 5/25/13 7:21 PM
Alexis:

It looks like you have a old/outdated version of Google Chrome browser.  I don't know why the "Revert" line isn't showing up for you, but it would help if you would click the wrench icon in the upper right corner of your browser window, then click "About Google Chrome", and post the version number here.  Also, is this on Windows or Mac OS?
Re: GOogle hangout took over and my google voice is not working Alexis Alouption 5/25/13 7:50 PM
Version 21.0.1180.90
 Google Chrome is up to date.
Re: GOogle hangout took over and my google voice is not working Alexis Alouption 5/25/13 7:51 PM
MAC OS- it states that it is up to date
Re: GOogle hangout took over and my google voice is not working Alexis Alouption 5/25/13 8:16 PM
BluescatRising StarLevel 12 - thank you for all your help, your the only one that responded....I thank you for mentioning the web browser, I used another browser and signed-in and that option was available, so if any1 else is having the same problem, just try using another web browser, and I think that should help.
Re: GOogle hangout took over and my google voice is not working Bluescat 5/26/13 12:00 AM
You're welcome, but I am sorry I don't know what the issue was with Chrome, not displaying the selection to enable Hangouts or revert back to the old chat.  Do you mean that you used Safari or Firefox, and it displayed those options?  Very strange, but it sounds like you fixed it.
Re: GOogle hangout took over and my google voice is not working john.villere 5/26/13 7:32 AM
Thank you, THANK YOU, THANK YOU !!!!   When I'm out of the house I tend to make all calls from Google Voice.  Hangouts had crippled that abilitiy from my Chromebook.  Now I have it back again and feel soooo relieved.
Re: GOogle hangout took over and my google voice is not working elaine alaniz 5/26/13 8:30 AM
I also so NOT like hangouts at all. Clicking on my name does not allow me to switch back to Google Chat and Voice. Is there another way?
Re: GOogle hangout took over and my google voice is not working Alexis Alouption 5/27/13 5:37 AM
For some reason that option is showing up for google chrome, so try using another web browser- such as firefox or safari( which I used) and signed-in into your gmail account, go to the chat/hangout section, click on your name and at the very bottom, the option of "revert to chat" should be available, just click on it, gmail will refresh itself... 
Re: GOogle hangout took over and my google voice is not working Alexis Alouption 5/27/13 8:29 AM
is not showing up*****
Re: GOogle hangout took over and my google voice is not working Murali Soundararajan 5/27/13 11:04 AM
I am using a linux computer with chromium (25.0.1364.160), with gmail offline, google hangouts & google voice extensions.  I was using google talk extension with great results, however, recently I was forced me to upgraded from google talk to hangouts.  However, the phone icon is not available for outgoing google voice traffic from hangouts.  Nor does hangouts receive incoming google voice traffic.  FYI, I originally assumed it was a ports issue, and opened up hangout udp & tcp outgoing ports. 

As a free product(really supported by ads), I was slightly annoyed that I hat to upgrade to Google+, so I could install hangouts.   However, I did so, because I trusted google to enhance my personal user experience.

I was using the gmail offline extension to access gamil, with chat off.  However, I now find that I need to go back to using http gmail, and turn the chat setting in http gmail on to get integrated support for google voice on a linux computer.  I had previously turned off gmail chat, because having both google talk and gmail chat resulted in duplicate notifications.

I am sort of annoyed with the reduction in features that came with the forced upgrade.  Many years ago, I disabled auto upgrades on Microsoft, Oracle & Sun products due to poor auto upgrade experiences.  However, being forced to upgrade, without a warning of a reduced feature is partially evil.
Re: GOogle hangout took over and my google voice is not working Lori Pinkerton 5/28/13 9:54 AM
Thank you so much for this!  I Do NOT want to lose my Google talk for a hangout

Re: GOogle hangout took over and my google voice is not working elaine alaniz 5/28/13 10:28 AM
I ended up using another computer and different browser and I was able to switch back. I believe the best way is to try a different browser as what Alexis suggested. I'm so happy I have Google Chat back. Thank you all so much! =)
Re: GOogle hangout took over and my google voice is not working brianbotkiller 5/28/13 1:36 PM
I really, REALLY hope you're not going to screw us Voice users over, Google.  

Re: GOogle hangout took over and my google voice is not working Blessed Geek 6/2/13 7:18 AM
Adaptive and Agile engineering says that the design must be adaptable and must always be ready to change with the demand and conditions. - the perpetual beta attitude.
Re: GOogle hangout took over and my google voice is not working carly jo 6/2/13 5:08 PM
THIS WORKS!!! Finally, I've been trying for 3 weeks to correct the download error!
 
I had problems installation the google voice and video plugin in chrome / windows 7 - getting error 1603
Also when downloading the installation file - it failed. Unless i ran it as admin, however this did not fix the missing plugin in the browser for non-admin users.
 
I downloaded and installed the following:
As the users with the problem.
Then I ran the googlevoiceandvideoplugin.exe again as the users and everything is fine now.
Re: GOogle hangout took over and my google voice is not working Steve Deller 6/2/13 11:03 PM
me three!!! hope you get an answer.  i just want kodachrome back... (paraphase...)  sd
Re: GOogle hangout took over and my google voice is not working Bluescat 6/3/13 1:03 AM
Just follow Red's directions to disable the new Hangouts function in Gmail, and revert to old-school Chat.

If it doesn't work, the most common reason is that the chat plugin needs to be un-installed and re-installed.  As stated previously, on a Windows PC, close all web browsers, go to Control Panel -> Programs and Features, and click the "Google Talk" entry to uninstall it.  If it doesn't correctly uninstall, you can run Microsoft's installation repair tool:


Then, go to this link, and download and install the latest version of the plugin:


Ignore the name "Hangouts".  This one plugin also supports telephone calling via Gmail.  If prompted, do not agree to "try the new Hangouts" in Gmail.

Go to Gmail Settings, and click the Chat tab.  Ensure Chat is enabled, and configure and test your microphone and speakers, or headset.  You can now place and answer calls in Gmail.
Re: GOogle hangout took over and my google voice is not working Bill noyb 6/6/13 2:49 PM
How could Google be so stupid as to release the Hangouts update without the wifi voice chat capability? Did they really think we wouldn't notice? Was it so important to get this new Hangouts update out there?? Bad enough that it doesn't work on the browser version, but having the app replace the Gtalk phone app, eliminating the wifi chat to phone ability is really stupid - or dare I say it: evil. Don't be evil, Google (to coin a phrase).
Re: GOogle hangout took over and my google voice is not working banai 6/6/13 5:08 PM
Not only has Hangouts taken over, but by the time I find the Hangout, click it, and wait for it to load up, the call has gone to voicemail.

The new configuration has also broken forwarding. My cell phone doesn't receive the call until the last nanosecond, makes a chirp like it's about to ring, then I get a missed call message.

And the instructions of turning on Hangouts to turn them off is idiotic. If it's already off, why do I have to turn them on?
Re: GOogle hangout took over and my google voice is not working C Khripin 6/8/13 12:56 PM
Thanks for posting this solution! Its solved all the problems, now I can call phones, and change my camera/mic settings under "settings-chat" once again! Down with hangouts! I hate the little green bar that tells you when people are online - I liked the grey/yellow/green circle/camera much more. 
Re: GOogle hangout took over and my google voice is not working Phil Porth 6/9/13 2:05 PM
Google hangouts is virtually useless to me, whereas I used the phone feature on Google chat all the time. Why would you disable the phone calling feature before making sure that it was working first in Hangups, if that was your original intent? The very least you could have done,was to tell people that it was a Beta crippled version and let them use it for test purposes only, while allowing to revert to the original. According to some posts on the forum that i read recently there was supposed to be a revert button , but....NEWS FLASH.... its not where it is supposed to be.

Re: GOogle hangout took over and my google voice is not working Craig Long 6/9/13 7:03 PM
If you want to make a call using Hangouts then this will help:

Hangouts: How to create a telephone call in Chrome - YouTube
Install this to get an icon to launch the window with the phone:  
Re: GOogle hangout took over and my google voice is not working Massimo Mercuri 6/11/13 4:43 PM
Hi Red. Please look at the attached screenshot.
I attempted to update the chat feature to hangouts. I'm taken to the "Welcome to Google+ Hangouts!" where I'm offered the "OK, Got it" button.  Every time I click the button I'm taken to the "Something's Not Right" screen for about a second and the page refreshes to  "Welcome to Google+ Hangouts!" again.
I am using Chrome on a Mac with the latest release of OSX

I have another Google account and there the new hangout works ... so I am sure it is not my computer or my connection. I also tested on 3 different computers with OSX 10.8.3 and 10.8.4, with different browsers. It happens only with this account.

Any suggestion?
Re: GOogle hangout took over and my google voice is not working Bluescat 6/11/13 5:02 PM
Massimo:

Did you log into Gmail (not Hangouts), and click the choice to "Revert to old chat" back to the old Chat system?  That is what you need to do to get rid of Hangouts with Voice.  It's account-dependent, not computer-dependent.


Re: GOogle hangout took over and my google voice is not working Joan Manuel Santos 6/12/13 6:16 AM
No, you can not. You are able to make video calls, but not phone calls. It really sucks. Same happens on tablet. The compatibility issue is huge, expanding the problem to various devices. My mother (for example) she has a galaxy tablet and and android phone both with talk. Me: Gmail on PC, nexus 7 and an windows phone.The last one doens't count because is a crap, but the idea is that I use it a lot. Now,I cannot make a single call. The video call remains.... Loading, and never finish, and at the end... it shows a message that the other person did not received the call....

I believe they must do some work to repair it, because now.... It isn't good.
Do npt get me wrong, I like hangout, but they cutted features.... Not good, not happy with it.

Re: GOogle hangout took over and my google voice is not working arkmen 6/12/13 6:24 AM
I have been having trouble making Voice call via my PC to a phone(fixed or mobile) for several weeks now.
Here what is happening, while making a phone call in Chat using my Google phone number  I can hear that the phone is ringing , when the other side picks up a phone they can not hear me and I can not hear them. The same thing happens when someone calls my Google phone number.
Then I get a message, that the call can not be connected due to network problem.

Anyone else had a similar problem? Any ideas how to work around it?

I have downloaded hangouts plug-in but I use old Chat to make phone calls.
Thanks in advance
Re: GOogle hangout took over and my google voice is not working Harsha A R 6/14/13 11:58 AM
One more issure related to hangout: I started using hangout and then reverted back to old chat.. But when I receive offline messages, I do not see them in my inbox. Does anyone have any idea on how to place the offline chats in the inbox?

Also, when I open chats, that will contain the latest chat history. Once I open any conversation, it says "Open Hangout" though I have signed out of Gmail and G+.
Re: GOogle hangout took over and my google voice is not working Craig Long 6/16/13 12:54 AM
Offline messages aren't working with Hangouts.
Re: GOogle hangout took over and my google voice is not working Debbie de Lange 6/22/13 7:32 PM
I agree that hangouts is not useful and I prefer the google voice phone. I have reverted back so that I have the phone system, but I am now trying to get the chat system on my mobile (through the mobile version of GVP) and google voice phone on my computer does not have the option to "get a new voice number" as the mobile phone app tells me I have obtain before I can text on my phone. I hope someone from Google can fix this! I have even reinstalled google chrome, trying to get this to work. Also, there is nothing in my google voice system or anywhere else to even tell me what my google phone number is now! Debbie
Re: GOogle hangout took over and my google voice is not working Ken Wheat 7/5/13 1:04 PM
yes it sukcs and i jave not been able to make calls
Re: GOogle hangout took over and my google voice is not working meryl olah 7/8/13 9:20 PM
Really hoping this gets solved quickly!!!!  I live in a foreign country and google voice has been a life saver.  I have a plug in which automatically got switched to google hang out and disabled my calling.  Unfortunately, I am unable to access my gmail (my work has all email websites blocked) so I can't access google voice from gmail.  Really disappointed in the new hangouts and how it has affected my level of communication.
Re: GOogle hangout took over and my google voice is not working Gerardo H. Galarza 7/9/13 10:59 PM
Hello I have a question about the new hangouts, an I going to be able to keep my Google voice number? I am using it with a device named obihai, am I still going to be able to use it? If not when is going to stop working? I use my s3 with Google voice as well, is that going to keep working?
Thank you I would appreciate your reply.
Re: GOogle hangout took over and my google voice is not working Ghost BMW 7/14/13 7:21 AM
thanks a bunch I miss the old look and being able to place calls 
Re: GOogle hangout took over and my google voice is not working Ghost BMW 7/14/13 7:38 AM
FYI to everyone it worked for me ..
GOogle hangout took over and my google voice is not working Cesar Bautista 7/17/13 4:13 PM
The hangouts video chat does not seem to work for me do we both have to be logged on in order for the phone to ring & connect? This sucks
Re: GOogle hangout took over and my google voice is not working Mit Nosegram 7/19/13 12:41 AM
I just received an update notice, and found teh new Hangouts for Andriod needs to be able to turn my phone and wireless on - even if I have it turned off or its sleeping.  Like, an app that can turn on raidos when in airplance mode? Get serious; that's draconian stupidity. So I didn't install the update. I am sure I'll be punished in some way - but then I may never notice because I am not dependent on Google for my services... I think (and hope).
Re: GOogle hangout took over and my google voice is not working Suraj S 7/22/13 10:05 AM
Try it with IE instead of chrome. I get the same error in chrome.
Re: GOogle hangout took over and my google voice is not working CLCMP 7/22/13 4:41 PM
Concur with inputs and feedback on failures and performance gaps around Voice and Hangouts added by many here. Because this change has negatively impacted how I move through my day and complete tasks, want to add my comments.

Having spent my career in Tech, understand your Product team wanting to ensure adoption and usage levels, but whoever you finagled into agreeing to a thisclose linkage with Chat and Voice at this early point in your product's lifecycle needs to reassess their decision asap because launch has been sloppy and Hangout's current UX so bad as to be notable. When you align a clearly immature and untested product so closely to one more mature which has established user base in segments your organization is striving to build share within (SMB and LE), this can only be viewed as an error in judgement, particularly because your team elected to degrade GVoice service in the process. 

Suggest whoever is monitoring and aggregating feedback for ELT take note, because this is a ticking time bomb. Learn the lessons MSC and Yahoo failed to heed because this kind of arrogance around product development and strong-arm tactics intended to spur early adoption are no longer viable, and more often backfire. This may have worked in 1997, but does not in 2013. 

Implicit in comments here and elsewhere is a core weakness in your strategy to position Hangouts as the unifying platform for chat and voice. The views here are widely shared, albeit not usually articulated in Marketing terms, so perhaps someone at GOO in a position to course correct will read this input and do something. As a longtime user, the degradation of Voice created numerous problems that your early users and advocates of everything from Apps to Voice did not anticipate nor appreciate - and I'm reminded of this daily because that's how often I used Voice for outbound calls. In sum, your launch plan's tactics will most likely NOT spur positive perceptions of the Hangout product in the short or long-term, nor help resolve google's broader brand issues because moves like this only add to the ill will in the marketplace that continues to percolate beneath the surface. Your organization must begin to address this issue, and you couldn't have a more perfect case study to use than this one. 

Start by resolving the issue with GVoice sooner rather than later, and uncouple it from Hangouts. 

Re: GOogle hangout took over and my google voice is not working Turing Machine 7/22/13 6:28 PM
I suspect all the deadlines were pushes by Google Corporate, al-la the loss of GV Contacts a few months ago....



Re: GOogle hangout took over and my google voice is not working gstem 7/26/13 12:02 PM
This is my problem too.
I don't use Hangout, nor GChat all that much. I use GV. when I receive a call it rings my Chromebook, and I USED to be able to answer, but not the notifiocation that pops up when I get an incoming call indicates someone wants to "hangout."
I cannot answer the call. instead clicking on the noticifation kills the call and opens hangout.

This post gives a workaround:

Which requires that you have the hangout app open all the time.
That's just not how I use my chromebook. I use it for the web, and when I get an incomming call i just want to answer the phone, not hangout!
Re: GOogle hangout took over and my google voice is not working JonnyRedHed 7/27/13 1:39 PM
Whom ever is responsible for Hangouts should of been quietly let go, because the whole thing is broken and rubbish.   I don't use Chrome, but hangouts insists on opening it and tabs for every little thing done in the PC desktop (Win7) app. There are almost no settings.   I un-installed it and have re-installed my PC stand alone Google Talk software.  I'll just voice and IM chat from that which is solid and has settings right at my finger tips, not off via my Google account or in 'Chat' in gmail settings, or where ever you supposed to set things. 

Rubbish Rubbish Rubbish.  It's like Google has done it's own version of MS forsaking PC desktop users with Win8 metro UI.  Hangouts Chrome PC app is terrible, opening up Chrome browser tabs every few minutes.  Always running in the background with no quick access to settings for audio/video and what is on offer with Talk PC app.  Crashes all the time.     No, I'm happy using my good old simple but effective Google Talk PC app, and then Skype for video if needed.    And I do hope very much, because I am a Goggle fan, they will please take another look at the PC app version.   

Not to force Chrome browser on me and not have it open tabs all the time to log in and out...  Talk has a log in vis its own window, easy done.  But this hangouts PC thing forces Chrome web browser on me.   I wouldn't mind Chrome if it handled 100-200-300+ tabs better, just like FF does, and only open tab's when clicked not all tabs at once flooding one's connection.  

Google talk PC app will do me, and I'll revisit this again in 12 months or so.   That's my 5 cents worth.  :)  as a big PC desktop user.
google user 23049234928 7/29/13 9:13 AM <This message has been deleted.>
Re: GOogle hangout took over and my google voice is not working google user 23049234928 7/29/13 9:46 AM
On my own computer I use Hangouts.
 
On a different system where I am not the primary owner (guest status) I am not allowed to install any additional software.  I used to be able to use Google Talk in GMail--no plugin needed.  Now that Hangouts has rolled out I am not able to use Google Talk.  I understand that with the new Hangouts plugin installed you can use either Hangouts or revert to Google Talk.  In this new scenario is the plugin *required* to use Google Talk?  If so, then I am out of luck on using Google Talk as I used to.  I can't install the plugin AND plus.google.com or whatever server provides Hangouts is blocked on this network.  All I get is the "Something's not right. We're having trouble contacting our servers. We're going to keep trying." error for Hangouts.
 
Since I use Hangouts elsewhere I don't want to revert to Google Talk on my google account and not have Hangouts anywhere.
 
I wonder if it matters at all as it may be just a matter of time before there's no option at all to revert and use the older Google Talk to chat.
Re: GOogle hangout took over and my google voice is not working Casey DuBose 8/1/13 2:50 PM
This is really painful. I essentially can no longer take any calls from google voice on my computer because by the time the hangout has opened I've run out of time to press the 1 to connect. 

Ugh! :-(
Re: GOogle hangout took over and my google voice is not working (another) Jonathan Abrams 8/4/13 7:12 AM
Matt:  Having a lot of trouble following this, but am having problems with Hangouts that I can't seem to solve with settings.

Before Google Hangouts:  Google voice would ring my desktop, cell phone, and land line (connected to Google Voice via Obi202)

After: Google voice/hangouts still rings desktop (via Chrome browser) and cell phone, but not land line

Are there any current solutions to this?  If not, any solutions coming in the near future?

Jonathan
Re: GOogle hangout took over and my google voice is not working Bluescat 8/4/13 4:14 PM
Jonathan:

Receiving calls via an OBi device still works.  The issue is interference between having a Hangouts and/or Chat session logged on and also having the OBi logged on to the same Google account.  The solutions aren't ideal, but do work:  Either revert back to old chat and don't use Hangouts, or create a separate Google account, dedicated to your GV use, or log out of the Google account if you want to receive calls on the OBi.
Re: GOogle hangout took over and my google voice is not working soper1979 8/8/13 2:48 PM
Well then we should never ask for enhancements right? "That was never the design" blah, blah, blah. This type of answer seems to reject innovation.
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