Categories: Porting a Number to/from Google Voice :

Unable to Port Cell to Google Voice

Showing 1-7 of 7 messages
Unable to Port Cell to Google Voice TheJavz 5/31/12 12:08 PM
I've been unable to port my Verizon Cell number to Google Voice.  I need help.

Originally, when I attempted I would get the attached screen capture of the error after phone verification.  The resulting error read:

Uh oh. There was a problem.
We couldn't start your purchase because of a technical issue. We couldn't complete your purchase because of a technical issue.
Details of the problem below:

Sorry, we were unable to process this request. Any charge will be automatically cancelled within 24 hours. Please try again after 24 hours.

I have been trying every 24 hours for about 2 weeks now.  I've also emailed voice...@google.com but have not received a response.

As of yesterday when I go to verify my phone, the system dials, I answer, type the 2 digit number, get verbal confirmation that my phone is verified, but the browser remains hung on the phone verification screen.  Ultimately, after about 1 minute it times out and prompts me to dial again for verification.  I've tried IE on PC and Firefox and Safari on Mac. 

I originally suspected Google Wallet, but could not find any issues with my account.  Any help would be appreciated!

Can anyone assist? 
Re: Unable to Port Cell to Google Voice TheJavz 5/31/12 12:08 PM
This is what I'm currently seeing:
Verify your phone
We could not verify your phone. Please try again.

We're going to call you at (xxx)xxx-xxxx to verify your phone.

Click Call me now below and enter the following verification code:

23
Re: Unable to Port Cell to Google Voice mfresca 5/31/12 1:28 PM
I am having the same exact problem. I am in time crunch to save my phone number and there is no way to get to Google Voice! Anyone else know of what may work?
Re: Unable to Port Cell to Google Voice Bren1949 6/2/12 9:55 PM
I believe I know what your problem is.  Same I had.  Incredibly frustrating.  Here's the solution

If the number you are trying to port is not already a forwarding number, this bug will occur. 

Add the phone you want to port as a number that Google voice forwards to first. Verify it.

Then try to port that number.

Re: Unable to Port Cell to Google Voice Papa Bear 6/3/12 6:51 PM
http://support.google.com/voice/bin/request.py?&contact_type=newnum 
Re: Unable to Port Cell to Google Voice TheJavz 7/5/12 12:49 PM
Yes, it is already forwarding number and has been for sometime.  However, I'm still having the issue.
Re: Unable to Port Cell to Google Voice TheJavz 7/5/12 1:09 PM
Problem is, I don't have a Google Order number as the transaction never completes.