Categories: Technical Problems :

How do I fix display issues?

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How do I fix display issues? Tommy 9/17/09 1:59 PM

Re: How do I fix display issues? Tommy 9/17/09 2:00 PM

If you're encountering ANY strange display issues with SketchUp, TaffGoch has provided the following great answer to many people: 

"The problem is most likely caused by deficient graphics card/driver support for the 3D OpenGL industry standard (version 1.5) 

The best fix is to make sure that you are using an OpenGL-certified 3D-class graphics card, with the latest driver (usually, the newest driver is the best, but not always.) __________ 

You can test whether this is the problem with a diagnostic feature  built-in to SketchUp. Go to... 

"Window > Preferences > OpenGL > Acceleration" 

...and disable "Use Hardware Acceleration" 

By turning off hardware acceleration, you force SketchUp to ignore the 3D graphics capabilities of your graphics card, and make SketchUp do all the 3D calculations itself. This will slow down SketchUp -- terribly so, for large models. 

Note that SketchUp is not designed to run on all computers -- only those with the recommended 3D graphics hardware and driver support. A "low power graphics card" will not support the requirements of SketchUp." 

Many thanks Taff :-) 

Enjoy!

Re: How do I fix display issues? Gaieus 9/18/09 12:43 AM
Since SketchUp 7, it is possible to display bigger than 1024 (i.e. max. 2048) pixel resolution of the images used as image or texture. Not every computer/video card can cope with this resolution however, so if you experience problems with this, you can also try to disable this function ("Use maximum texture size) in Preferences > OpenGL.

Also, for a better performance and display (even if you don't have serious issues with your graphics system), keep "Use antialiased textures" checked under Model info > Rendering.
Re: How do I fix display issues? Anselmus 9/18/09 8:59 AM
If your mouse cursor is leaving traces on the SketchUp screen, but the display is otherwise functioning well, turning off "fast feedback" in the Preferences>OpenGL panel helps with some graphics cards. Similarly, if your tools select a face other than the one on top that you want to select, checking the "correct reverse picking driver bug" helps to correct the problem, again, with some graphics cards.
Re: How do I fix display issues? Elim 10/15/09 11:22 PM
I have real problems with the quality of the playback of any animation. Didn't have it before I downloaded Version 7. Playback is blurred and pixelated.
Re: How do I fix display issues? Killah 12/1/09 11:24 AM
thanks:)
Re: How do I fix display issues? burhankurt 1/6/10 12:02 AM
Sketchup works real slow on my machine and I can not figure out a way to solve this eventhough I tried all suggestions that are written in the forums.
 
Here is my system conf. and i think it is quite good enough:
 
Intel Pentium D 3.0 ghz L2 2MB
2GB PC4200
ASUS Geforce 9800GT
Windows 7 Ultimate Pro.
 
On the other hand the model I am working on got a little large I guess, but I doubt it is large enough to slow down Sketchup so much. Saving the model takes forever. I always have to wait when I pan, even if i work with only one component and hide the rest of the model.
 
Any suggestions?
 
 
 
Re: How do I fix display issues? Anselmus 1/6/10 7:12 AM
burhankurt,
 
In most cases I have seen the best advice is to get rid of 3D plant and car components downloaded from the Warehouse.
Also, check that your graphics card uses a display driver that allows SU to run with OpenGL hardware acceleration enabled.
 
Anssi
Re: How do I fix display issues? burhankurt 1/7/10 7:57 AM
Anselmus,
 
I have the latest drivers available for my graphics card. There are two cars in the model that comes from 3d warehouse, which are considerably simple.
 
I guess I am hopeless here... 
Re: How do I fix display issues? gobignick 3/29/10 3:58 PM
Thank you all for the posts..!!

It really helped. This was driving me crazy!

Any recommendations on good graphics cards?
Re: How do I fix display issues? JimJams 5/4/10 9:03 AM
Hello,
 
my screen keeps sticking when i use the middle mouse button to scroll in and out. I have tried disabeling hardware acceleration and antialised textures as mentioned in threads above.
 
My model only has 1 tube and 2 spheres in, no textures or materials or paint so i do not understand why it should keep sticking.
 
My computer was new in february and it has a spec for people who build and play games on it? My spec is as follows:
WIndows 7 Home Premium
Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz 2.50GHZ
6.00GB
64 bit Operating System
 
Is the spec good enought for Sketchup and how do i find out if it is compatibale with Open GL?
Re: How do I fix display issues? Anselmus 5/5/10 11:15 AM
JimJams,

You don't list your graphics card specs. 
Another thing to note is that the scrolling function is context sensitive, so speed is affected by what your cursor is pointing at. Always try to keep the cursor pointed at some geometry, as the zooming is done relative to the distance between the object pointed at and the camera. When pointing at empty space, zooming becomes very slow, as the reference point is is set "infinitely" far.

Anssi
Re: How do I fix display issues? JimJams 5/8/10 3:57 AM
Anselmus,
 
ive had a look but cant find where it says what my graphics card spec is. But I think the problem was as you said, I need to keep my cursor pointing to something and not just infinity, that seems to work.
 
thank you.
Re: How do I fix display issues? George Knowles 5/8/10 6:44 AM

Basic information about your graphics card is displayed in the Preferences – OpenGL panel.

Click … Window > Preferences > OpenGL > Details

Re: How do I fix display issues? Solon 5/21/10 2:44 AM
Ok-So I was having these crazy display problems with one particular model in Sketch Up. Weird geometry is just showing up everywhere. It was 4,682 KB. But I have other model just a tiny bit smaller-4,582KB that don't have this problem. Do I just have a poor Graphic Card? Should I delete all of the components dowloaded from Google 3D Warehouse to make it run smoother?

 I tried what Tommy told me to do. It worked. Is there a disadvantage of working in this setting?
Re: How do I fix display issues? Solon 5/21/10 2:51 AM
Oops sorry-Here are my details:

Name: Mobile Intel (R) 965 Express Chipset Family
Manufacturer: Intel Corporation
DAC Type: Internal
Approx. Total Memory: 128.0 MB
Current Display Mode: 1024 x 768 (32 bbit) (60Hz)
Monitor: Plug and Play Monitor
Re: How do I fix display issues? JimJams 5/21/10 3:30 AM
in my GL panle it says the following
 
Vendor - Microsdoft Corporation
Renderer - GDI Generic
GL Version - 1.1.0
GLU Version 1.2.2.0 Microspft Corporation
 
Pixel format - 93,GEN,DBL,RGBA,32(8-8-8-0),32,8,64(16-16-16-0)
 
Does this mean anything to anyone, have i got a good enough spec to run Sketchup?
Re: How do I fix display issues? Anselmus 5/22/10 3:07 AM
Solon, JimJams,

It seems to me that both of you are using SU with a computer with an integrated Intel graphics chipset. These usually do not support OpenGL hardware acceleration. If possible, I would recommend installing a graphics card. Cards based on Nvidia chipsets have the best record of compatibility with SU, but recently, I think, complaints about ATI cards have diminished too.

Anssi
Re: How do I fix display issues? JimJams 5/24/10 3:48 AM
thanks, ill look into it.
Re: How do I fix display issues? D-B 5/29/10 2:05 AM
Garbled display problems here: Lines disappear, freeze, or distort when I'm drawing and the popup messages (i.e. "endpoint" etc.) sometimes remain onscreen or cascade like crashing Windows programs. Same with shape edges. With more complex models entire objects are just half-cropped or disappear. Disabling hardware acceleration solves these issues, but then, of course, SU is much less usable. Diabling FF doesn't seem to have any effect.

Question: What NVIDIA driver works best with sketchup? (I have a 7600GT)

Alternately, are there any tweaks I can make to the 3d settings via the NVIDIA control panel that are known to clear up display problems?

Thanks for any help!

Windows XP SP3
SU 7.1.6820
Core2 6400 2.13ghz
2GB Ram
Nvidia Geforce 7600GT/PCI/SSE2
Driver 197.45 (latest)
Core clock560mhz
Memory 256MB
GL Ver 2.1.2
GLU Ver 1.2.2.0

Re: How do I fix display issues? CornellFlower 7/26/10 3:00 PM
So, when I open up SketchUp the toolbar and everything shows up except that the axes are hidden even though they are turned on under the "view" drop down menu and nothing shows up when I try drawing anything.  I don't even know how to uninstall it to reinstall it.
Re: How do I fix display issues? Anselmus 7/27/10 4:55 AM
Cornell,

See Tommy's answer and the linked references that are on the top pf this thread.

Anssi
Re: How do I fix display issues? tommyg2009 11/10/10 7:52 AM
FYI: When I initially started/installed Sketchup 8, under Window->Preferences->OpenGL->Use hardware acceleration was disabled by default, causing significant slowing of my machine. Enabling the hardware acceleration solved that problem (at least for the moment).
Re: How do I fix display issues? Gaieus 11/11/10 2:18 AM
Tommy, SketchUp tries to "guess" (from your system info) whether you have sufficient hardware (i.e. an OpenGL capable video card/driver) and switches HW acceleration on/off by default according to this "guess".

Certainly it cannot always guess correctly. If you have no issues with it on, good. Some other users have to turn it off manually because SU there guessed otherwise incorrectly.

MY guess is that programming this "guess" is not easy and 100% proof.
Re: How do I fix display issues? bigbigBANG346 6/2/11 6:39 AM
I got a display issue. The axis was flashing around when turning my view, when I downloaded a HUGE box. It actullay wasn't huge, and when I stop changing my view, I can't see part of the axis. here are my details:

OpenGL
Vendor: NVIDIA Corporation
Renderer: GeForce 7150M / nForce
GL Version: 2.1.2
GLU Version: 1.2.2.0 Microsoft Corporation

Pixel Format
15,ICD,DBL,RGBA,32 (8-8-8-0),24,8,64 (16-16-16-16)
Re: How do I fix display issues? bigbigBANG346 6/2/11 6:43 AM
Opps! Windows 7 Home Premium, on HP Pavilion dv9000 running SKP Pro 8
Re: How do I fix display issues? bigbigBANG346 6/2/11 6:44 AM
32Bit Windows
Re: How do I fix display issues? bigbigBANG346 6/5/11 1:09 PM
So on my other computer, witch I did not get the model name of, witch is a Vista, and just SKP 8, The axis colors weren't correct.
So wahat's the problem???????????????????????
Re: How do I fix display issues? bigbigBANG346 6/7/11 12:24 PM
@Elim so maybe update SU 7 to SU 8. If it dosen't work, tell me your graphics card info. I may find it Intel or something........
Re: How do I fix display issues? _saiko 7/20/11 5:46 PM
Got serious speed problems.
Only to draw square select takes ages and on of my cores goes on very high usage while the drawing takes place.
Moving around on the (empty) canvas with freshly installed sketchup is like playing a game with extremely slow graphics card.

My spect:
CPU: Intel i7 950
RAM: 6GB 3channel DDR3-1600
GFX: nvidia 7950GT
Win7 x64

Once hardware acceleration is disabled it acts normal (haven't tested while drawing yet).
What could be the problem?
Re: How do I fix display issues? _saiko 7/20/11 5:58 PM
Nvm updated to the latest nvidia drivers
works smooth as it's supposed to!
Re: How do I fix display issues? Visvambhara 10/29/11 10:53 AM
Intel (R) Xeon CPU E 5506 @2.13 GHz (4 processors/8virtual processors)
8Gb RAM
Nvidia GeForce 560 GTX with 1 Gb  dedicated memory from Gigabite. Supports OpenGL 4.1 (with latest driver updates)
Windows7
SketchUp 8 Pro

I am working with complex models 45-65 Mb and pay serious attention while construction and CleanUp my models regularly to minimise the file sizes. To locate questionable model contents I perform layer rendering tests and monitor the process time. Rebuild/reconstruct the elements of the model when found "guilty"

Issue: Mouse leaves trails when using certain tools with Hardware Acceleration - On
Turning it off is not a solution! Defeats the point of buying newest equipment!

In my opinion the issue with Hardware Acceleration and Anti-Aliasing lies with SketchUp!

I have done excessive research before purchasing my new graphics card and I paid significant attention to get all listed specifications right. Still, SketchUp will have serious issues with these functions - On. I have contacted Nvidia for support and we tested the card in many ways including updating the drivers and we came to conclusion that it is not the card that gives the problem. All the other software applications run extremely well and the card shows exceptional performance...except for SketchUp 8!

Older cards will definitely have poor performance.GT's usually have lower specifications but Nvidia GTX family are doing extremely well and of course Quadro are the best if you have the money for it. At the same time we see that users with Quadro cards are experiencing similar issues as those who have no such powerful equipment.

So please do not blame new cards for this!

Is there any way to contact SketchUp manufacturers with the request to fix this issue? Who is in charge there and how to get hold of him/her?

Otherwise if you are using SketchUp for smaller projects pay attention to how you build your models, use less polygon numbers when creating curves and extruding them. Use 6 and maximum 12 sides in Arch and Circle tools. Believe me you do not need more! If you are working in life size scale no one will pick it up in your presentation. If you still need a portion of your model with better curves recreate it in a separate file to take load off the main model. Use a CleanUp plugin to keep your model consistent and get rid of unnecessary geometry. When cloning objects - create components and then copy them. Use layers for to organize larger models and if you do have a rendering application try rendering each and every layer separately. This will show you which one requires more attention and may be reconstruction. Beware of the 3D models found of the net. Not all the users apply these points in their creative work and therefore you may find models that are out of scale or have a lot of unnecessary geometry that may significantly slow you down and eventually drive you nuts. Check and test the models before use to comply with all the requirements. Rebuild it your own way if you still think it will benefit your production.

By following these principles in your smaller projects you will be doing extremely well even if you do not have a cutting edge technology.

Kind regards.

PS: I still need to contact the SU creators to report the issue. Any contact information is appreciated.
Re: How do I fix display issues? catamountain 10/29/11 12:35 PM
The cursor trails are a known issue for graphics drivers with poor fast feedback support.  The trails can start appearing in the workspace when the model gets large.  In SU, try disabling fast feedback in Windows > Preferences > OpenGL.  Restart SU.  Mostly fast feedback is something you will not see.  It's a performance improvement in how your screen is redrawn between the front and back buffers of your video card which will be called upon by your hardware when models get larger and begin degrading video card performance.
 
OpenGL 1.5 (the required version for SU - the wiz-bang features in later versions are not used) has a library of nearly 300 function calls.  Most programs which use OpenGL do not use the complete library.  Driver developers know that and often enough will leave out seldom used functions calls.  SU happens to require more OpenGL features than most programs.  So it's not surprising that OpenGL problems will only manifest when SU is loaded.
 
As you are a Pro user, you qualify for technical support.  In SU, go to Help > Contact Us.
 
Re: How do I fix display issues? catamountain 10/29/11 7:18 PM
The driver for NVIDIA 560 GTX does have a problem as I suspected.  According to this thread, a new driver will be out in a few weeks http://forums.sketchucation.com/viewtopic.php?f=11&p=362959.  If that is not soon enough, try older drivers.
 
The 560 GTX seems to be pushed as a gaming card.  Games require less from OpenGL than SU - which creates new geometry with real-time rendering instead of just rendering existing geometry.
 
BTY, Quadros aren't needed for SU - just very good OpenGL support in the driver.
Re: How do I fix display issues? Visvambhara 10/29/11 10:24 PM
Thank you for your reply. With your kind permission I would like to comment on some of the information provided by you.

The trails can start appearing in the workspace when the model gets large. In SU, try disabling fast feedback in Windows > Preferences > OpenGL.  Restart SU. Mostly fast feedback is something you will not see.

This is not true though.
I do not consider a models under 1 Mb to be large, yet I am getting the same issues of mouse trails. Disabling the functions defeats the point of buying newest equipment. If you do have a place where I can post some images you will see a significant difference between the two settings and here I am talking about a visual appearance. Besides that, with the Hardware Acceleration and Fast Feedback - Off, SU performance is decreased badly. You feel like you are in a stone age working on Windows 3.11 or something.

It is true that 285.62 driver version for 560 GTX has issues with this new driver and Nvidia has informed me about it and even provided earlier version (285.32). So far I have four different drivers and non of them solve the problem (270; 280.26; 285.32; 285.63). It is also true that the card is sold as a gaming card but according to my research this particular one fulfils all possible requirements mentioned on any available SU requirements List.

What other card(s) do you recommend? I am really interested to know which one is performing well (without issues) with SU as this information was never clearly disclosed on any help files or forums! This is a very sensitive thing as this causes a lot of frustration when you do not get what is promised.

Another point of frustration is that neither the SU developers nor the Nvidia manufacturers are willing to take the responsibility and admit that "I am the one and I will do something to rectify it". So far both parties enthusiastically point fingers at one another giving excuses of driver or software faults and the final user is left with no practical solution.

Thank you for reading and please do not take it personal. I expect things to work and enhance my work flow and not slow me down and cause frustration.
Re: How do I fix display issues? Manasvini 10/30/11 4:02 AM
I face the same problem with the trails and am unable to solve it even though my graphics card is up to date and supported by sketchup. Infact, a few of my friends have the same laptop with the same configuration and they dont face any problems with the same file.
Is there any alternate solution to this? because Sketchup has chosen a very bad time to form these trails and I NEED it to work properly.
Re: How do I fix display issues? Gaieus 10/30/11 6:42 AM
In my video driver settings (Win XP), there is the possibility to revert back to the previous driver (well, I guess it i exactly for this kind of situations). Can't you do this on your computer?
Re: How do I fix display issues? George Knowles 10/30/11 8:37 AM

Another user reports issues with the nVidia GeForce GTX card.
See Ref: [1] … Crippling Cursor Contrails

__________

>  BTY, Quadros aren't needed for SU - just very good OpenGL support in the driver.

+1

Nonetheless, investing in hardware specifically designed for the task is certainly less of a gamble.
nVidia presents the GeForce GTX 560 as a “(new!)” gaming card.
Early adopters often pay the "early adopter tax".
http://en.wikipedia.org/wiki/Early_adopter

Purchasing a newly released gaming card to run SU is, to my way of thinking, a gamble.

__________

>  Older cards will definitely have poor performance.
GT's usually have lower specifications but Nvidia GTX family are doing extremely well and of course Quadro are the best if you have the money for it.

One simply does not need the latest, most expensive hardware to achieve first-rate SU performance.
Many previous generation nVidia Quadro FX cards ≥512MB are available (new) at very reasonable cost.
Ex.:  New nVidia Quadro FX 1700 512MB currently sell for $175 ± (US)
Proven, mature hardware and drivers are, IMO, a far less risky investment.

-Geo

Re: How do I fix display issues? Visvambhara 10/30/11 9:09 AM
Thank you Gaieus, I do have this option and I will definitely try it. I have also tried using my computer image restore disc and go back the the virgin settings but still no luck!

You are right George when you say investing in hardware specifically designed for the task is certainly less of a gamble and this is what I was trying to do. But I have mentioned before I have done my research tirelessly reading through all the SU reports about graphic cards, SU system requirements and countless card reviews before making my decision. Believe me, there is no such thing as "ultimate" in all of the information available right now. You are the first one who openly points out the card that works.

Now tell me please how big are your models? Can your card handle a 65 Mb file with all the transparencies, textures and materials?
Mean while I will read the reviews on the card you mentioned.
Thank you.
Re: How do I fix display issues? Visvambhara 10/30/11 9:41 AM
Eventually we have to find the solution to the existing issues with the existing equipment!
Re: How do I fix display issues? George Knowles 10/30/11 2:05 PM

Hi Visvambhara,

>  You are the first one who openly points out the card that works.

You’ll find other reviews here:
Graphics Card Feedback – SketchUp Sage Site
http://sites.google.com/site/sketchupsage/problems/gpu/gpu-feedback

And here …

SketchUp Graphics Card Survey Results
http://spreadsheets.google.com/ccc?key=pdV8e-LldOEpQw6k3-ovifg&hl=en

More information here:
Graphics Card Issues – SketchUp Sage Site
http://sites.google.com/site/sketchupsage/problems/gpu

My experience with the nVidia Quadro FX 1700 512MB has been quite good.
System specifications are in my full profile:
https://plus.google.com/103348645317199765535?hl=en#103348645317199765535/about

Now nearly 3-years old, the system has endured >5000 hours of use.
New computers often arrive with out-of-date drivers.
Mine was no exception.
New out-of-the-box, there were some minor display issues which were resolved by installing the recommended updates from Dell Support.

__________

>  Now tell me please how big are your models?

SU model performance has far more to do with modeling technique than spiffy hardware.
File size is generally an unreliable gauge of model performance.
Even a small file, poorly modeled, can bring the most powerful workstation to its knees.
Edge, Face and Material counts are better indicators.

>  Can your card handle a 65 Mb file with all the transparencies, textures and materials?

I tend to collect examples of modeling mayhem.
Here’s a 91MB example with 6.75 million edges, 2.5 million faces and 566 materials.
While those excesses certainly make the model a poor performer, it is relatively manageable on my system with all layers visible, profiles and shaded with textures on.
No doubt, the rendering delay introduced in SketchUp 7.1 helps handle such a heavy model.

91 MB - 6.75M Edge Model
https://docs.google.com/leaf?id=0B6R273kvdPGOOTEwZDI3ZjAtZWM5NC00ZTJkLWJiNjAtYzNlMjY4ZDY0NzI4&hl=en_US

-Geo

Re: How do I fix display issues? Visvambhara 10/30/11 9:42 PM
Thank you George for your answers.

When I said that I have done my research tirelessly reading through all the SU reports about graphic cards, SU system requirements and countless card reviews before making my decision these were exactly the same pages you provided the reference for.It took me weeks to go through all of them. Not only that, I picked up the best options and read the reviews on each and every card on my list. The result was that I either could not afford the equipment or I was unhappy with the user reviews. This is the reason I picked up 560 GTX. I spent ~ 285 USD on it while the Quadro cards available locally would start from ~ 5.430 USD

It is also true that the modelling technique is the most important thing. I learned it the hard way and now I take care when it comes to creation.

The link to your model unfortunately does not work. You might need to check it. I am really interested to see it!
Re: How do I fix display issues? Anselmus 10/31/11 9:44 AM
This is perhaps not the right place to discuss graphics cards, but here's my 2c:

The present commotion seems to be caused by Nvidia releasing a buggy driver version. In other respects "consumer" range graphics cards should be quite OK with SketchUp. My old XP laptop with a GeForce 5200 Go card (64 Mb of memory) runs my small models just fine with a 6-year old driver. Of course my newer desktop with a Quadro card is faster, but the main reason I bought it was to have an environment comparable to the one I have at work.

Anssi
Re: How do I fix display issues? George Knowles 11/5/11 7:25 AM
>  The link to your model unfortunately does not work. You might need to check it.
 

Oops … I forgot to click the share button.   Thanks !

 

-Geo

Re: How do I fix display issues? SketchUp Guide Jody 11/18/11 8:53 AM
Hi Folks,

Just an FYI, the most current drivers available from NVIDIA for their current generation cards are having issues with Fast Feedback. We've been talking with them (NVIDIA) and have located the issue. I believe they're working on an update to their drivers to address this but they've also made some suggestions about how we're implementing Fast Feedback that might prevent this from happening in the future. Unfortunately I can't say how fast (or if) we could implement their suggestions into SketchUp so the problem will likely be resolved in an upcoming NVIDIA patch before its fixed in SketchUp.

This might not be related to all of your issues but it may explain oddities you're seeing with Fast Feedback enabled.
Re: How do I fix display issues? Visvambhara 11/18/11 10:01 AM
Hi Jody,
Thanks for participating but You for got to mention what was their advise! So what exactly did they say about the Fast Feedback implementation.

Another thing is that I get the issue with Hardware Acceleration and not with Fast Feedback.

Otherwise I have contacted nVidia almost the same day I had my first post on this forum and forwarded the images together with a model for them to experiment. They came back to me confirming that they were able to recreate the issue and that the technical department is taking care of it from now on. But I did not hear from the since.
Re: How do I fix display issues? SketchUp Guide Jody 11/18/11 3:54 PM
I return sheepishly both to offer their advice and to correct myself. After talking more today with our engineers it looks like they aren't fixing their driver but rather have submitted a bug to the KHRONOS group (who manages the OpenGL standard) about how Fast Feedback is handled. Unfortunately that won't change their drivers or our software.

On our end, the suggestion involves moving SketchUp to the most current version of OpenGL which is a huge undertaking and not a quick or easy solution for SketchUp. It doesn't help that you can resolve the issue by turning off Fast Feedback.

The one suggestion from NVIDIA is that they believe it to be related to Anti-Alias sampling and could be resolved by either setting sampling to 0x in SketchUp (under Preferences>OpenGL, the same place you disable Fast Feedback) or by turning of sampling in the NVIDIA drivers in their software.

For now, with current NVIDIA drivers there is no other fix. I'm not sure if this will become an issue with all older NVIDIA cards as they update drivers or if its only an issue with new cards using new drivers. Its something NVIDIA can fix but they choose not to at this time.

Sorry folks. /c:
Re: How do I fix display issues? tbagger 11/22/11 7:21 AM
Jody this is terrible. No AA, no Fast feedback, no acceleration all equal pooh! Nvidia has really let me down. I will now experiment with ATI. This is a joke. I just bought a new laptop with Nvidia SLI 460GPU and the best answer I get is "tough luck" Nvidia you are on the way out -forever....
Re: How do I fix display issues? tbagger 11/22/11 9:57 AM
I can't help but continue this thread....

I contacted Microsoft WHQL team and explained the situation. They said it was an issue for Nvidia. I then explained that Microsoft was/is certifying the driver 285.62 as being WHQL even thoughit it is seriously flawed. I indicated to them that they should not certify this driver and that it should not be available on windows update. Maybe Micorsoft doesnt care unless it effects their OpenGL apps. I said "this is a great opportunity for Microsoft to demonstrate their relevence" I don't know, this situation is getting sad.  Seems to me Google is gonna hold the bag on this, It might not be convienant for Google but cmon, we need a driver that both supports our work and play, why cant Google develop a patch? If theres a new OpenGL standard I think Google owes us more than a "ohwell"

-S
Re: How do I fix display issues? SketchUp Guide Jody 11/28/11 10:30 AM
Hi tbagger,

I understand and appreciate your frustration. I'd love to just add a patch, but this is a fundamental re-write of SketchUp solely for this single Fast Feedback feature and would possibly (likely) introduce a wealth of new issues. I'm not saying "oh well", I really appreciate the frustration here and wish I had a better answer but even if we chose to fix it we would be talking about a multiple years development time, its like replacing the walls inside your house... there are other lots of pictures hanging on those walls that we have to move and figure out how to hang back up. 

Unfortunately I don't see Microsoft doing anything about this as they stated with Vista that they weren't pursuing OpenGL as a 3D rendering option and favor Direct X.

I'm not sure why NVIDIA won't address this in a patch as they previously offered Fast Feedback support without a problem.

I will continue to have discussion with the whole of our team to see if there is some clever way to address that I'm not aware of, hopefully there is something we're missing or hopefully NVIDIA will change their stance.
Re: How do I fix display issues? modela 3/10/12 9:48 AM
Thanks, I did it.
Re: How do I fix display issues? Twistedkeys1 4/15/12 11:06 PM
Thanks Tommy, it worked. I do have a question though. It seemed that it loaded sometimes? I believe immediately after loading windows? My computer's not terribly bad, in fact it's better than my last laptop that ran SketchUp perfectly. But it seems to degrade itself after the first run session? Any ideas anyone?
Re: How do I fix display issues? wo3dan 5/1/12 3:20 AM
The first time SU runs without hardware acceleration.
The second time and subsequent sessions it uses your GPU unless you disable 'Use hardware acceleration'.
(SU's menu Window > Preferenses > OpenGL > disable here. Restart SketchUp!)
 
Your graphics card and its driver aren't fully supporting OpenGL the way SU would like.
Update the driver and enable 'Use hardware acceleration' again and restart SU, to benefit from it.
If you don't update, leave 'Use hardware acceleration' off. SU will run slower on large, complex models when panning, zooming etc.
 
 
Re: How do I fix display issues? Oskarin 6/19/12 5:50 PM
Thank you Tommy; U got it
Re: How do I fix display issues? Oskarin 6/19/12 5:51 PM
Thank you Tommy, I got it
Re: How do I fix display issues? medicanic7 9/9/12 4:15 PM
This information may prove helpful.  I did the first part but haven't explored the latter part of your suggestion, so I will try that next.
Re: How do I fix display issues? Greg MacDonald 12/26/12 2:43 PM
Still having problem.  Seems there would be a fix for Nvidia graphics cards other than disabling "use hardware acceleration".   Have Quadro K1000M on brand new LT.  Lenovo workstation. 

Anybody have any other fixes? 

already updated the driver. 

thx, GM
Re: How do I fix display issues? Greg MacDonald 12/26/12 5:06 PM
 I assume that various people have assorted problems or combinations (harder to solve), so a difficult one to search the forums and easily find a workable solution. 

ONE possible solution:  After getting nowhere with nvidia (who said 'nah my problem" effectively) and Lenovo (3 tiers of support over the course of 4 hours), my problem came down to a bios setting that was still pointing to the integrated card.  changed it to "discreet" graphics and it appears to have solved the problem for me.  (bios/config/...then down to 'display' and choose "discreet graphics"   (then F10 to save and exit.) 

BUT......there is a OS sensing function right below it, so if you change it and save without changing the auto-sensing bit (disabling) it will revert to the Optimus option which would be the natural choice for a win8 setup.

Or so I'm told. I would have to qualify that I'm not an expert and if anyone else has info that corrects this.....please provide it.  (or take this with the grain of salt that you should).

so far, this is solving the problem.
Re: How do I fix display issues? Anselmus 12/28/12 8:05 AM
Greg,

It seems to be the same with all recent laptops that have both an Intel graphics chip and a discrete graphics "card" - all "automatic" selection options in the Nvidia or ATI control panels application 3D settings must be disabled and made to point directly to the "advanced" graphics card. I have had to do this for all 3D software, SketchUp. AutoCad,...you name it.

What I haven't tried is to see if the general Windows performance settings in Power options also affect the graphics card selection.

Anssi
Re: How do I fix display issues? Greg MacDonald 12/28/12 11:01 AM
Thx Anssi. 

That makes sense. After thinking about it more (& I have an nvidia card and therefore control panel) I'm still experimenting with the optimum set up.  If I change it in the bios (like I did), it seems it will affect battery life no matter what application I'm using.  If I can make the change simply on an app by app basis within the Nvidia control panel, it would make sense that I don't burn battery unnecesssarily.  I will post what I find.

thanks for the help. I will post what I find.  - Greg
Re: How do I fix display issues? anil simar 3/4/13 4:38 AM
thank u very much..:D
Re: How do I fix display issues? Bill Dikis 4/10/13 11:04 AM
Some unexpected computer problems resulted in needing to upgrade my display adapter (ATI Mobility Radeon HD 4200).  That fixed most if not all of the problems, but surprised me with a new problem, that my mouse wheel would not pan SketchUp.  After a couple of days of workarounds and no-luck fixes, an AutoCad blog helped me sort it out.  All I needed to do was go to my wireless mouse properties and roll back to the previous mouse driver.  Now all is well!
Re: How do I fix display issues? Tommy 4/11/13 4:23 PM
Yeah, I've found that manufacturer mouse drivers can cause troubles with SketchUp. When in doubt, uninstall the drivers and let the OS manage the mouse. 
Re: How do I fix display issues? mahmud kamal Alzaletni 5/22/13 8:33 PM
main isa mac what i  going to do?
Re: How do I fix display issues? mahmud kamal Alzaletni 5/22/13 8:33 PM
so

Re: How do I fix display issues? Tommy 5/23/13 1:43 PM
On Mac, all drivers are controlled with System Updates. To trigger this operation, click the Apple icon in your menu bar and select "Software Update..."
Re: How do I fix display issues? Henry Johns 6/26/13 5:18 AM
Last night I downloaded Microsoft updates...guess what?  Google which is my default can not be accessed via Firefox & IE and Chrome.  With Chrome, Bing comes up.  I think the 'update is the continuing war against Google.  How do I fix this problem?  I do have www.google.com set as my default.  Firefox said that google.com can not connect 'warning message'.  Internet Explorer is saying 'this page can not display'.  Check the email address www.google.com.

Help

Henry 
Duluth, GA 
Re: How do I fix display issues? Aerilius 6/26/13 5:27 AM
Hi Henry,
this is probably neither related to your graphics card nor to SketchUp.
You could check if these browsers are blocked by a security program (firewall, Microsoft Security Essentials, etc.). A fundamental test is whether this happens to other websites as well (ie. bing.com). It often helps disconnecting from the network and reconnecting (or logging out and in from your user account, or restarting the computer). Or posting in a dedicated forum.
Re: How do I fix display issues? Randomsejbork -Alex 8/5/13 12:02 PM
there is a problem with Intel and Nvidia that they can't communicate -_- I have a acer aspire 5742G with a Nvidia Geforce 540GT and a Intel core i5-480m

 
Re: How do I fix display issues? Anselmus 8/6/13 10:57 AM
It can be usually fixed by going to the 3D application settings in the Nvidia control panel and making sure that SketchUp is set to use the Nvidia graphics card.

Anssi
Re: How do I fix display issues? wo3dan 8/7/13 7:34 AM
(bump).
 
Why is this important "display issues and resolving suggestions" thread not sticky anymore?
Re: How do I fix display issues? Jan Møller-Hansen 8/21/13 4:47 AM
Jeg har et problem med 3D tekst, teksten ligger vandret, hvordan for man den op at stå, altså teksten??
Re: How do I fix display issues? Richard Farthing 9/19/13 5:35 AM
Really disappointed my HD4000 Intel embedded graphics can't export images when OpenGL is switched on (default). Latest drivers etc loaded.  It's perfectly high enough performance for rendering and spinning a very complex 3D model. My ancient core2duo with integrated graphics / OpenGL was fine!
Re: How do I fix display issues? Richard Farthing 9/19/13 8:23 AM
PS I went back to Sketchup 8.0.15158 which works OK. The above comment relates to latest sketchup as of today (2013 make). So something appears to have changed and broken it recently.
Re: How do I fix display issues? Anselmus 9/19/13 11:33 AM
Intel graphics chips are famous for their flaky OpenGL support - that is why SketchUp doesn't recommend them.

Anssi
Re: How do I fix display issues? jimmacdonald20121967 11/4/13 5:31 AM
Tommy can you help me I don't know what to do next. I purchased a pro licence for my company on the 2st Nov I have not received the licence. I have sent 5 messages to sales and called maybe 20 times no one answers. How do I get my licence? I work for the World Food Programme and will have to hand this to the legal department if I can't resolve this issue.
 
Jim
Re: How do I fix display issues? jimmacdonald20121967 11/4/13 5:33 AM
Sorry 1st November
Re: How do I fix display issues? ChuckBarnett 11/19/13 1:10 PM
Thank you, George, for your help!  What I find in "Details" is the following:



Can you tell me what this means re: using Sketchup?

Thanks,

Chuck Barnett
Re: How do I fix display issues? ChuckBarnett 11/19/13 1:20 PM
What I find in "Details" is the following:

Vendor: Microsoft Corp
Renderer: GDI Generic
GL version: 1.1.0

Pixel Format:
9,GEN,DBL,RGBA,32 (8,8,8,0), 32,8,64(16,16,16,0)

Can anyone tell me what this means re: using Sketchup?

Thanks,

Chuck Barnett
Re: How do I fix display issues? Listrust 11/23/13 8:32 PM
Hi My name is "Persian Civil Engineering Central" and Need help and Support for Get and Using Sketchup Sys Soft Serv.
Re: How do I fix display issues? George Knowles 12/15/13 5:15 PM

Hi Chuck,

>  What I find in "Details" is the following:
>  Vendor: Microsoft Corp
>  Renderer: GDI Generic
>  GL version: 1.1.0
>  Can anyone tell me what this means re: using SketchUp?

OpenGL version 1.1.0 is not good.
Per the SketchUp Hardware and Software Requirements...
“SketchUp's performance relies heavily the graphics card driver and its ability to support OpenGL 1.5 or higher.”

From what I read about Microsoft’s GDI ... Graphics Device Interface — Wikipedia
GDI is a core graphics component of the Windows operating system.
Your computer should have either a discrete graphics card or an integrated graphics chip on the motherboard that (for some reason) isn’t being recognized.

Here’s a handy (free) System Information utility that makes it easy to learn exactly what’s under the hood of your computer.
Speccy System Information Tool ...  by the folks at Piriform

-Geo

Re: How do I fix display issues? L chester 1/25/14 9:04 PM
I'm finding this to be a very strange issue. I have 3 GPU's in my computer (1 x GTX 670 4Gb, 2 x GTX 580 3Gb). Sketchup will i assume only see the prinmary card which is used for displaying both monitors. Im a new user to sketchup, but wondered why the heck the Styles looked so terrible, especially the "competition winners".  They just look totally blurred out - quite useless. I always have the latest graphics drivers installed. Reading this post, i tried turning off video acceleration, and yes that seemed to make the Styles appear correctlty. However, i played around turning them on & off, restarting sketchup, had a quick mess around with the Nvidia settings & then it seemed to work with the video acceleration on. However, its totally unreliable. If i shut down sketchup again and try again, the lines go totally blurry again until i turn off video acceleration or maximum texture size. Working without video acceleration is just rubbish - not doable. This needs to be fixed !
Re: How do I fix display issues? Anselmus 1/27/14 11:13 AM
Have you set Antialiasing or Anisotopic filtering in your Nvidia 3D settings to something other than "application-controlled" or equivalent? What Antialiasing settings have you chosen from the SketchUp preferences? There is also a per-model "Use antialiased textures" setting in Window menu>Model Info>Rendering that could cause this behaviour, according to the accompanying help text.

Anssi
Re: How do I fix display issues? L chester 1/28/14 12:34 PM
I currently have anisotropic filtering set to "Use global setting" (application controlled) & antialiasing mode is application controlled. (antialiasing FXAA & Gamma Correction are off). 
I think i already tried playing around with these to no avail, but shall try again. 
The other thing that bugs me is that my Scenes do not remember the Face Styles or Edge styles. thats obviously a different subject and likely my own newbie error. Shouldnt the scenes be remembering that ?
Re: How do I fix display issues? Anselmus 1/30/14 1:18 PM
L chester,

Scenes can be used selectively to save different aspects of a view. To see what your scene is set to save, open the Scenes window and expand it (the little black and white Show/Hide Details icon). Depending on your template, Style might not be included.

Anssi
Re: How do I fix display issues? L chester 1/30/14 4:05 PM
thankyou again for replying !  I have all my scenes set to save "everything" (all the available options, including styles) by default.  what i am finding is that sometimes it works & sometimes (quite often it does not). The most frequent error is that i save a scene as (for example) "shaded with textures" & instead what i get (when i return to that scene) is shaded textures + back edges. Repeatedly i will turn off back edges & re-save the scene, but to no avail. 
What settings are recommended in the nvidia control panel for antialiasing ?
Re: How do I fix display issues? Dhairya Pancholi 2/18/14 12:02 AM
Re: How do I fix display issues? Dhairya Pancholi 2/18/14 12:03 AM
Re: How do I fix display issues? Michael Crowther 3/26/14 12:07 PM
tool bar in 8 sketchUp is diffident than in sketchUp 14 ,cant get sketchyphysics.
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