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POSTINI RENEWAL RESELLER ISSUE

Showing 1-9 of 9 messages
POSTINI RENEWAL RESELLER ISSUE KEEPRO 6/16/12 9:06 AM
We currently use POSTINI with our 2003 Exchange server and wish to continue to do so.  I have just come onboard doing the IT for a company who had a falling out with their prior reseller who provided POSTINI. Long story short, we have 2 weeks to renew this account and I have no access to the Administration Console. How can I migrate this account to POSTINI direct sales without any email disruption?
Re: POSTINI RENEWAL RESELLER ISSUE FrankM Forums-TC 6/16/12 9:45 AM
You can't, unfortunately. Why do you not a have access to the admin, if the account is not yet renewable? Unless there is a breach of contract on the clients end or for some reason are not allowed access, the reseller should not be denying access. Are they an authorized reseller with an authentic reseller logo on their website or proof otherwise? 
Re: POSTINI RENEWAL RESELLER ISSUE KEEPRO 6/16/12 1:52 PM
Frank, thanks for the reply. I see no logo or even mention of Postini on their website, it's just something thy provide to their clients. In any case, the subscription had run out (over 60 days I guess), we were getting no email of course and the original vendor renewed the service for 30 days (14 to go). I called them for admin access and they said it's only provided to their members (clients). I may just have to change the MX records and give up on Postini for now.
Re: POSTINI RENEWAL RESELLER ISSUE FrankM Forums-TC 6/16/12 2:30 PM
Huh? Original vendor? Members? It's the clients domain, either give it up and release the domain or give you access. Like I suspected, nothing sounds kosher here. 
Re: POSTINI RENEWAL RESELLER ISSUE KEEPRO 6/16/12 2:44 PM
So can the original IT vendor transfer the Postini domain access to a reputable reseller like yourself without causing any email disruption? And btw, you are correct, it's not been fun dealing with this issue.
Re: POSTINI RENEWAL RESELLER ISSUE KEEPRO 6/18/12 5:38 PM
Guru Frank, any thoughts please? 
Re: POSTINI RENEWAL RESELLER ISSUE FrankM Forums-TC 6/18/12 7:22 PM
Who, as in authorized reseller, has the domain under their services? Unfortunately, we can not move accounts between resellers, as we can Google Apps business accounts. There would need to be a significant business case for it and sometimes, the move between systems is not possible.
Re: POSTINI RENEWAL RESELLER ISSUE KEEPRO 6/18/12 7:35 PM
Thanks for your time on this Frank.  I will be changing the MX records and maybe come back to Postini at a later date.
Re: POSTINI RENEWAL RESELLER ISSUE jsy11me 6/29/12 11:04 AM
Hi We are authorized postini reseller and we had a customer who had issues with old reseller and abandoned so we switched. Please contact sales[a]netkiller.com if you want to discuss further.