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Nexus 7 2013 JSS15R: the touchscreen problem still persists

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Nexus 7 2013 JSS15R: the touchscreen problem still persists Giuseppe De Robertis 9/19/13 3:05 AM
Today I have update my Nexus 7 2013 to build JSS15R but it doesn’t fix the issues. Infact I'm still experiencing problems on touchscreen.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 9/19/13 5:43 AM
Exactly which type of touch screen problem(s) do you have?

Some people have problems with missed touches. Others have problems with ghost/phantom (extra) touches. Yet more have problems with multiple touches particularly when the device is unplugged and resting on a surface that isn't one of the user's body parts, etc.

For the floating-body multi-touch issue where the touch decoder goes nuts with as few as 2-3 fingers when you try to align them, I doubt any software can fix that since it appears to be an EMI susceptibility problem. A simple hardware fix for it is to plug a USB cable in and hold the A-end's shield to your skin somewhere to provide a hard-connection common ground between you and the device to practically eliminate differential EMI that gets coupled into the touch sensor by your fingers. This makes touch decoding even more accurate than plugging it in for charging or holding with a hand flat across the back on my #3.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists William Topping 9/19/13 6:19 AM
I had this issue with the Q update.  Seems like a hardware issues for sure given the next update didn't fix it either.

I sent my unit back, as I was within my cooling off period. 

I picked up two Nexus 2012 units, and I haven't had any issues at all.  In fact, the 2012 units are quicker, more responsive and suffer from less lag than my 2013 model. 

My advice would be to send it back and get a refund, or ask for a replacement.

I wouldn't wait for a software update to fix a hardware problem.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Giuseppe De Robertis 9/19/13 7:04 AM
this is my video of today:

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists William Topping 9/19/13 12:00 PM
I doubt any software will be able to rectify that defect.  

Send it back for a replacement.  I love my Nexus 7 (even if it is now the old version!)

Or send it back for a refund and pick up the old model on a great discount. 
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Giuseppe De Robertis 9/19/13 12:09 PM
OK, but who assures me that i don't have the same issue if i change my nexus 7?
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Eric Muijs 9/26/13 12:19 AM
I have the same issue as you. At some areas it loses track of my finger.
Eric Muijs 9/26/13 12:19 AM <This message has been deleted.>
Eric Muijs 9/26/13 12:19 AM <This message has been deleted.>
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Michael Steinseifer 9/26/13 1:52 AM
This is my third N7. It worked perfect without the Q Update.
Now i installed the R Update and i got long presses, freezes while typing and double clicks.
WHAT ARE YOU DOING GOOGLE?????
This is the second Update full of Bugs!!!!
You destoryed my working Tablet!!!!!!!!!!!!!!!!!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists DeeJay00001 9/26/13 5:30 AM
I thought I was the only one having this issue. Ive had a small issue with mis-touches and I though JSS15R would have helped. Has Google accepted the issue yet.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists El Bokoy 9/26/13 10:10 AM
Another here with a lot of touchscreens issues, mine is sent to asus. We are a lot, look in xda or just google it, it's a big problem affecting a big number of users.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Michael Steinseifer 9/26/13 10:19 AM
The first 250.000 n7 had Hardware bugs because they had display problems with 4.3 without q update. Google tried to fix this with the q update but working n7 with are normal 4.3 are now broken with this update. My third n7 worked perfect with 4.3 and without the q update. After the r update i got display problems. They spread defect updates and they don't care. The r update brings the same problems like the q update on my second n7. Why do they release such a update? Because they don't care if users without Hardware bugs get long presses or double clicks. R is the same bug like q. Shame on u Google! U destroyed my third n7 with an update!!!
Nexus 7 2013 JSS15R: the touchscreen problem still persists Joshua Worth 9/26/13 6:19 PM
Same here Google you seriously took some thing I loved and have turned it into something I hate, I'm certain this is a software issue since my device worked perfectly prior to the first multi touch update fix.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 9/26/13 7:18 PM
I'm pretty sure it is a hardware issue: too much variance in the touch panel sensitivity so when Google dials things one way to fix issues for some people, it breaks things for others.

As I said in my first post on this thread, you can make many multitouch problems go away by connecting yourself to the tablet's electrical ground through the USB connector shield. I would say this is a rather strong indication of hardware design playing a significant role in these problems.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Michael Steinseifer 9/26/13 11:30 PM
Some n7 have Hardware problems. Google should take them back. The updates destory working devices.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 9/27/13 6:25 AM
If your N7 gets "broken" by a patch that fixes issues for others, it likely means your hardware is too many standard deviations off the normal for one of the parameters that got adjusted. This means your formerly working device was just barely so and those parts should have been rejected or at least binned separately had ASUS had more rigorous QA testing on them.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Michael Steinseifer 9/27/13 6:31 AM
My Device worked perfect with a normal android 4.3 like million other smartphones and tablets too. 
So there should be no hardware error. After the R update i got the problems.
Looks like the update change parameters for nexus 7 with hardware bugs and destroy working devices.
This is my third Nexus 7! Standard parameters are ok, otherwise my n7 should have problems with a android 4.3 without patch. The patch is the problem. Think they change it to a middle-thing to not get back all the devices with real display problems. But this doesn't work on all n7.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Omid Tavakoli 9/27/13 3:16 PM
I have gone through 6 devices. Two of them were 16 gb and the rest were 32 gb. They all had exactly the same problem. Ghost touches, touches that stick, and failure to register touches. These problems all disappear when the device is plugged in, but when it isn't, the device is practically unusable. I'm going to exchange my 6th one in hopes that I'll get a working one on my 7th attempt. This is truly getting to be ridiculous. It's gotten to the point where I would rather just get a refund and spend more money on a different brand, just because I know I'll finally get a working tablet.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Joaquín M 9/28/13 2:31 AM
I have the same problem and it does not work with the latest update.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists dr john1111111 9/28/13 3:07 AM
I have an issue I haven't read about.When in landscape and I click a link I get a box pop up and it ask if I want to open new tab,or other choices.This is in chrome.If I turn it upright it goes away.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists achraf attary 9/28/13 5:14 AM
http://forum.xda-developers.com/showthread.php?t=2428133
try this is not resolve the issue at 100% but it still helpful
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists cricodul 9/28/13 8:45 AM
C'mon google...
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Anastassios Retzios 9/29/13 6:48 AM
This is a hardware problem that Google has not as yet solved.  It is caused by inadequate grounding causing the display to be very susceptible to EMI.  You can verify this by connecting your Nexus device to a computer via a USB cable and then typing or whatever else you do.  My guess is that when the tablet is grounded, the "ghost" touches and other issues would disappear. Try this and let me know what has happened.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists V-Graphics 9/30/13 7:17 AM
Wow!!!  That is absolutely right.  After i plugged in my (nexus 7 2013) and tried all the touch screen issues went away.  Amazing.  So how do we get that fixed by ASUS or GOOGLE?  I bought mine at BestBuy when it came out.  Google is telling me that is not their problem it is ASUS  issue.  I would agree but since Google is marketing it and selling it as "GOOGLE NEXUS" they should just fix that.  
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Anastassios Retzios 9/30/13 7:32 AM
V-Graphics,

First of all, there has to be a greatest amount of awareness that this is an EMI issue that cannot be fixed by software patches.  I do not think that there is a great deal of awareness among users.  Some units are more susceptible than others, but, in general, grounding improves the situation substantially. 

Google is selling this item.  It is a "Nexus" device.  I understand that they may not want to incur the costs of a defective product, but they should.  There is total silence on their part.  If, at least, the company made a statement as to the cause of the problems (which they know pretty well, I can assure you), this would, at least, prompt Asus to replace defective tablets.  However, so far, no action has been undertaken.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists dr john1111111 9/30/13 8:35 AM
Google has your money and now they don't care.There is this Paul guy offering advice but does he even work for Google? Google hasn't responded in public as far as I know.Nexus 7 2012 was awesome,then they rushed this joke out and we suckers bit.I am reading that people have returned 5 or 6 of them,still getting junk.I think Google should care but I don't see that happening.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Michael Steinseifer 9/30/13 8:43 AM
Badest support ever!!!!!!!!!!!!!!
Yes google got our money and we are the stupid customers who buyed this damn device.
This will be my last nexus product ever!!!!!!!!!!!!

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Jonathan Crawford 9/30/13 9:56 AM
Having a Mac and an iPhone, I was finally ready to make the jump to Android when the N7 came out. I played with it for an hour in store and it seemed pretty badass. Pretty disappointed to hear about the multi-touch and ghost touch issues though... its a deal breaker for me. Waiting on the Nexus 10 2 and hoping that the issue has been resolved by then. If not, I am going to have to stick with Apple and get the new iPad unfortunately...
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Anastassios Retzios 9/30/13 10:23 AM
Google's silence on this is deafening.  I have no clue as to why they are not addressing this issue.  As I said, it is a hardware issue caused by poor grounding.  Of course, Google is not manufacturing these tablets, but a statement by Google would certainly put some pressure on Asus to correct the problem.  My guess is that the discussion is ongoing. It is even likely that Asus is working to fix the problem.  Neither Google nor Asus are going to issue a general recall, they would just wait to see how many users try to return these tablets.  In the meantime, their clueless tech support is trying to inhibit as many as possible to process a return or an exchange.


On Monday, September 30, 2013 8:35:55 AM UTC-7, dr john1111111 wrote:
Google has your money and now they don't care.There is this Paul guy offering advice but does he even work for Google? Google hasn't responded in public as far as I know.Nexus 7 2012 was awesome,then they rushed this joke out and we suckers bit.I am reading that people have returned 5 or 6 of them,still getting junk.I think Google should care but I don't see that happening.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Anastassios Retzios 9/30/13 10:26 AM
Taking a wait and see attitude is the best strategy right now.  Unfortunately, neither Google nor Asus have admitted the problem (the very easily testable EM interference) despite this being obvious.  Unless they admit the problem and announce a manufacturing change that would produce fault-free tablets, do not buy anything


On Monday, September 30, 2013 9:56:10 AM UTC-7, Jonathan Crawford wrote:
Having a Mac and an iPhone, I was finally ready to make the jump to Android when the N7 came out. I played with it for an hour in store and it seemed pretty badass. Pretty disappointed to hear about the multi-touch and ghost touch issues though... its a deal breaker for me. Waiting on the Nexus 10 2 and hoping that the issue has been resolved by then. If not, I am going to have to stick with Apple and get the new iPad unfortunately...
achraf attary 9/30/13 10:33 AM <This message has been deleted.>
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists achraf attary 9/30/13 10:35 AM
Juste try the titorial or xva devloper it`s work as 90%
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 9/30/13 10:37 AM

this is an EMI issue that cannot be fixed by software patches.

Not completely impossible but unlikely or impractical.

I'm sure the touch decoder has many parameters that can be tweaked to improve sensitivity, filter out noise and do other stuff to cancel out most of the noise. The problem is that tweaking some of these parameters to "fix" one set of devices may end up breaking a different set. Most tablets might be fixable by software but require device-per-device parameter customization to achieve that.

Of course, I'm assuming people who have a "perfect" device actually reproduced the problematic touch setup correctly and have genuinely perfect devices... but I got a feeling many of them did not replicate the circumstances correctly.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Anastassios Retzios 9/30/13 10:43 AM
I fully agree.  And a software fix is unlikely to happen, let's be realistic about it.


On Monday, September 30, 2013 10:37:02 AM UTC-7, Daniel_S. wrote:

this is an EMI issue that cannot be fixed by software patches.

Not completely impossible but unlikely or impractical.


Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists MTeeTech 9/30/13 4:04 PM
Multitouch problems:

When I touch the screen in two places but remove my second finger without changing the location of the first.. the second touch sticks.

So i'm only touching the screen with one finger, but it's registering two. As soon as i move my first finger, it disappears.

Anyone else had this problem?
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Anastassios Retzios 9/30/13 5:09 PM
Yes, I have exactly this problem.  As I noted, this problem disappears when one connects the tablet to a computer by a USB cable, indicating that it is caused by EMI or by a software glitch that fails to process electrostatic interactions properly.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists killadevill 10/1/13 2:45 AM
This worked for me!!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Dave0881 10/2/13 7:48 AM
Same problems here.  What are people doing about this?  It seems all units are probably affected to some degree and Google/Asus are not prepared to acknowledge the mistake.

I'm tempted to flog mine.  Its not unusable but its irritating and is an unacceptable flaw.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Anastassios Retzios 10/2/13 9:06 AM
I do not think that anybody is doing anything about it.  Google and Asus remain silent and are not about to say much or anything.


On Wednesday, October 2, 2013 7:48:46 AM UTC-7, Dave0881 wrote:
Same problems here.  What are people doing about this?  It seems all units are probably affected to some degree and Google/Asus are not prepared to acknowledge the mistake.

I'm tempted to flog mine.  Its not unusable but its irritating and is an unacceptable flaw.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists multi touch not fix 10/2/13 11:40 AM
One month over, any update Paul?!!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Max L789 10/2/13 6:06 PM
Like the wifi bugs and related problems affecting the Nexus 4, these Nexus 7 issues look likely to remain unacknowledged and unfixed.

Do NOT buy...
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists gcrawdad 10/2/13 6:51 PM
Was about to buy one tonight or tomorrow. Glad I came across this discussion. Guess I'll just have to wait. Maybe look at the Samsung Galaxy.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Trey Geiger 10/2/13 7:50 PM
I've been following this thread but like everyone else, I'm incredibly frustrated with what is often a barely usable device. My wife is laughing at me as she smoothly sails through her iPad Mini. I'm past the 30 day return policy at Staples (where I purchased)...has anyone had any luck RMA'ing this directly with Google/Asus directly? Am I safe to assume that Staples won't be of any help at this point?
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Ryan Mc. 10/2/13 9:29 PM
Hi all.

I sold my third gen ipad 2 days ago, and was very excited to get a new Nexus 7 (I recently switched to Android on the phone side and am loving it).

Bought one from Best Buy, had this issue, returned it, tried another one from London Drugs, returned it as well 2 hours later.

If I knew a fix was incoming, I would just hold out and buy one from a new batch... but I have a feeling Google and ASUS are just going to sweep this one under the rug. (Side note: I used to love Asus, a bunch of stuff in my gaming pc, my gaming monitor, etc etc is made by them... If they don't resolve this I think I'm going to stop buying their stuff across the board).

So, with that said... I really don't want to go back to the iPad.... but if I don't find a decent Android tablet by the time the iPad Mini 2 launches I am probably going to just buy that.

Nexus 7 - Off the table (obviously).

2012 Nexus 7 - Not worth what they charge in Canada for it anymore.

Nexus 10 (and other 10" tablets) - One of the reasons I sold the old iPad is i want something 7 or 8"

Samsung - Crap garbage that is overpriced. Same price as Apple almost but not built anywhere near as well. And I hate Touchwiz, I flashed my phone to an AOSP ROM to get rid of Touchwiz, not sure why I would run out and buy another Samsung device.

Asus HD Memo Pad 7 - Looks great for the price, but as mentioned above, I'm not in a hurry to give my money to Asus and I would be worried about long term support on this tablet. Plus, I'm willing to pay for quality, even as much as an iPad if the tablet is worth it, I'm not looking to cheap out.

Can anyone help me out here? I really want to have an Android tablet but the android tablet lineup is bleak from my point of view if you remove the nexus 7 from the equation. Is there some amazing device I am missing. Preferably something that is easily rooted and would have decent third party ROM support long term if it isnt running stock android?

Very disappointed at the moment.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists mcdonsco 10/2/13 11:04 PM
I'm on the most recent release for the nexus 7 and I as well still have screen issues, just not accurate when typing...it's better after recent updates, but I'd say it's still a long way from fixed. 

Come on Google/ASUS, get this handled!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Bomby Kitchpanich 10/3/13 3:19 PM
This article showed up today; I guess the problem has been acknowledged and it's being worked on now, unless this article's writer is severely misinformed... http://www.technobloom.com/google-nexus-7-ii-gets-a-couple-of-updates/2229392/
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Anastassios Retzios 10/3/13 5:23 PM
Bomby,

Despite the date on that article, it seems to have been written in August or early September.  Thus, it is not current at all
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Dietrich Meyer-Beeck 10/4/13 4:29 PM
I received system update to Jelly Bean 4.3.1 on my Nexus 7 2013 today. The multitouch works (or rather doesn't work just like before. No change at all. The keyboard works fine, but multitouch is jittery and has many ghost touches. It is definitely going back next week.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Anastassios Retzios 10/4/13 5:26 PM
Supposedly, the 4.3.1 update was for LTE systems.  I am sure that it has something to do with the radios of those tablets.  I would not have expected it to do much of anything for multitouch.  My own Nexus 7 2013 has keyboard problems but multitouch works fine!!  It is usable but this is not what I want.  I will also return it.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Ryan Mc. 10/5/13 2:02 PM
I just did a Google News search for Nexus 7... and have completely given up hope of this ever being fixed. I'm leaning more and more towards getting the next iPad Mini.

3 Pages of news results, including several reviews, and not a single word about this issue whatsoever. Why would Google and ASUS spend a dime fixing this when most people don't seem to care.

I really don't understand it. It clearly affects a large number of units when people are buying and returning multiple devices and getting the issue across the board. 

To me, this issue is WAY worse than the iPhone 4 antannaegate issue, and review sites eviscerated Apple over that and are giving Google and ASUS a complete pass on this issue... they are practically working themselves up to self-orgasm over how great this tablet is. ("Oh my god, this screen is so amazing... it may barely function as a touchscreen unless you hold the tablet a certain way, but boy is it pretty!")

I specifically remember typing iPhone into Google News back in 2010 and all I saw was articles about the antennae.

Maybe all of us on this forum are just overly picky by expecting a device to function as advertised no matter who makes it.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Anastassios Retzios 10/5/13 4:52 PM
Dear Ryan,

I agree with you regarding your frustration with Google.  Of course, this month Google would be processing the 4.4 upgrade, so you may want to wait for this and see if it fixed anything.  I doubt it, but hope springs eternal.

The most innovative tablet out there is not the iPad, it is the Samsung Note 10.1 2014 edition.  Admittingly, it is not out yet (to be released on Oct 10), but you can certainly see and read reviews of it.  Its multi-tasking and multi-windowing capability is simply amazing.

In addition, Dell is shortly going to be releasing 7'' and 8'' tablets (but likely only with Android 4.3).  These may make a good replacement for the Nexus 7 2013, which is, definitely defective. There is no other term.  The reason that Google and Asus are not saying anything, it is that they do not have too much too say.  They are not going to advertize that the tablet is defective.  They would deal with individual customers and eventually try to fix what can be fixed.  Many companies have been doing this for ages, it is a typical tactic that saves the companies money.  Considering the amount of money  involved here, ASUS is probably totally scared.

ADR
Nexus 7 2013 JSS15R: the touchscreen problem still persists alan primo 10/5/13 10:38 PM
I got my 32 gb N7 2013 this past Monday at Best Buy and I'm also getting the touchscreen issue. This is definitely a Asus hardware issue because I have the Nexus 10 for nearly a year now and I've never had any problems with it. I factory reset the device 3 times and reinstalled the update and the issue persists. I'm gonna exchange it at Best Buy and HOPEFULLY I won't get this problem any more. Google better fix this ASAP because I didn't spend my hard earned money on a product that's gonna crap out on me all the time.
Brian Niimi 10/6/13 2:43 AM <This message has been deleted.>
Brian Niimi 10/6/13 2:50 AM <This message has been deleted.>
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Nexus 7 2013 JSS15R: the touchscreen problem still persists Brian Niimi 10/6/13 2:50 AM
I would just return it
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Guillaume Bunel 10/7/13 3:25 AM

My Nexus 7 2nd generation (2013) build JSS15R have ghost touch and multitouch problems when the device is unplugged to the computer or leave on a surface.
the problems disappear when i hold the device in my hand or when the device is plugged to the computer.
It's a hardware problem, I'll try to refund it.
GOOGLE YOU HAVE TO MAKE A PUBLIC ANNOUNCEMENT.
FUTURE CUSTOMERS DON'T BUY THIS TABLET !!!!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Steve Durrant 10/7/13 8:14 AM
I agree with the above comment I've now had three 2013 Nexus 7 all returned due to touchscreen ghost touches and missed touches, works terribly when it's not plugged in or when it's on a surface other than held in my hands.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Zoomee 10/7/13 8:19 AM
yup +3 to that!
Whilst I didn't have ghost touches - mine often misses touches making it a bind to work with.
Don't get me wrong - Its a beautiful device - but the main thing a tablet needs is a properly working touch screen!
Returning mine for a refund - no way I'm going to 'test drive' 3 -6 replacements before I get a working one.

3 out of 4 of my colleagues with the same device confirm the same problem.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Jackkmlee 10/7/13 7:37 PM
Paul, paging Paul... please, please update us on what's Google doing about the touchscreen issues... if Google is doing anything at all about it at the moment.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists dr john1111111 10/7/13 8:32 PM
He got quiet
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Jackkmlee 10/7/13 9:21 PM
I hope he went quiet because Google is still working on it or waiting to package the fix with Android 4.4 and therefore Paul can't say much about the status and not because Google has decided to "f**k it" and screw us all...
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Dave0881 10/8/13 6:07 AM
Having now experienced the reboots also I've lost faith in the device so I've decided to flog it.

Can't find another tablet that I fancy so I guess I'll hold out for a while.  What are you all buying after giving up on the N7?

I think its becoming clear they will be dealing with this issue on an individual basis and no full responsibility will be taken by either Asus or Google.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 10/8/13 7:32 AM

 What are you all buying after giving up on the N7?

Nothing. I simply went back to my old N7v1 and might give the N7v2 a 4th shot next month, after KitKat has had a few weeks out in the wild to see if it brings out any new show-stopping bugs.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Zoomee 10/8/13 8:47 AM
I've returned mine now too.  PC World said they've seen a large number of these returned this week - no quibbles didn't even check my device just took it straight back! :)

Putting the monies towards a PS4 now - never used the tablet anyway lol (Got an S4 which does all I need and more)
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists El Bokoy 10/8/13 11:21 AM
I can't return it, mine got back from asus last Thursday, they didn't fix it at all, they replaced screen, front and gps. They also installed the 15J compilation and send it to me with the update to the 15R waiting to be done. It's a bit fixed, if you don't use multitouch everything is fine but as soon as you use 3 fingers and they cross axis it fails a lot, gmaps as usual fully screwed. Web browsing, pinch to zoom, writing and gaming all improved and over other surfaces that are not your body it also a bit better, it's not fixed at all but now, at least, you can do normal staff. I'll keep talking with asus people, this is not what they sold us at all.
FUTURE CUSTOMERS DON'T BUY THIS TABLET !!!!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Tomas B 10/9/13 1:46 PM
I am also having touch screen issues after the Q update. I've sent it to ASUS for repair twice already. First time they did some calibration of the screen which didn't really help. The second time they couldn't find a fault. I've sent it back for repair a third time but this time I included a video recording of the problem with the touch screen. If they are unable to fix the problem this time I will ask for a refund from the seller. This is really, really badly handled by Google and Asus in my opinion. It's a shame because I like the new Nexus 7, at least before it got screwed up by the Q update.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists DeeJay00001 10/9/13 3:16 PM
I must admit that I thought I had an issue with my tablet b after hearing some of the issues posted here mine are small. I get the odd ghost touches when I'm using the keyboard and swiping up to Google Now but that's it. I'm also on the latest version of the tablet software. I suppose this is effecting some of us more than others.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists godsdragon 10/9/13 9:03 PM
I am with you all the way friends. Very frustrated and disappointed. Don't get me wrong, Google tech support has been outstanding in helping with my current issues... In fact, Phonedog had a post that explains some of the problems we are having: http://www.phonedog.com/2013/08/13/users-report-issues-with-new-nexus-7-multitouch-and-play-store-app-downloads-google-investigating/
 
 I do not root my devices, I just like to use them the way I get them (I am a dummy when it comes to matters of rooting) Anyway, I've had Nexus 7 2012 now for a year, and it still works much better than my upgrade! All in all I guess I am really frustrated. I thought the quad core, and the camera would bring a new dimension to my experience with tablets.
 
I am thinking of going with apple products myself. I've just about had it with bugs and infections on my windows desktops, and am not a happy camper with Samsung either...I too got a Toshiba 10" tablet (my first one) as it had usb and hdmi ports..
 
In your experience, have you owned ipads? what was your experience with them?
 
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Samuel 10/9/13 9:56 PM
I've had some queer touch experiences on it too and while i'm not an expert on what causes them, i kindda feel it seems to be software related.

Situation A - In many apps and games, i often experienced stuck touches OR touches that are "showing" but not recognised by the app. E.g. you can see the white circle of a touch when you touch on a button in an app/game with "show touches" turned on, but it does nothing. A second or sometimes 3rd touch is needed. What bogs me is that the tablet is recognising the touch and recognising it accurately and correctly, but the apps do not. So is this a hardware problem or a software problem? Seems like software to me.

Situation B - In reference to situation A, when stuck touches are experienced, you can always see the stucked touch if  "show touches" is turned on. I dunno why but i tend to experience many more problems using Chrome browser (not beta). I've since disabled Chrome in my stock O/S and using Dolphin with very minimal problems.

Situation C - I was using Nexus7-2013 on the bed after a few days of usage with mild problems of stuck touches, missed touches. I always have my "show touches" turned on. I started experiencing fake / ghost touches which was never experienced before. I picked it up, it's gone but it's back again when i lay it on the bed. With the tablet on the bed, i restarted and the problem no longer exist while the tablet is on the bed.

Something definitely needs fixing but i'm really not certain if it is a hardware or software problem. Someone on other forums did indicate similar problems when upgraded to 4.3 on Nexus 4 which they never experienced before. If only we can downgrade to 4.2.2 on Nexus 7 2013 and determine if the problem persist.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Samuel 10/9/13 10:40 PM
By the way, there's a recent report about touch latency and Nexus 7 2013 seems to rank pretty low in it.

I wonder if the following might shed light on the problems we're facing. Maybe it's a polling for touch thing with the Quad-Core prioritisation and a mixture of GPU. oh well maybe some engineers can help to figure this out in Google / Asus.

Quote from website :: 
Our previous speculations continue to apply –  more responsive devices may process touches earlier in the stack, poll for touches more frequently or have touchscreens optimized or calibrated to be more responsive. In our latest review of our test apps, we discovered an optimization that suggests that the GPU or GPU drivers in the devices might also add significant latency. We will explore the ramifications of this and possible explanations in a future TouchMarks, but note our current test apps do not include the optimization in order to better represent the performance of normal OpenGL/DirectX apps.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Mattsars 10/9/13 11:38 PM
Same here,
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Mattsars 10/9/13 11:40 PM
My problem is that the touch screen stop responding out of a sudden, it feels like it's taking time to think! It's weird but I don't like it. This happens on daily basis. Got the update, didnt' change a thing
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Miguel Moses 10/10/13 7:51 PM
I was thinking of purchasing the Nexus7 LTE, needless to say i'm glad that I found this thread!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Matt Le Vine 10/11/13 12:31 AM
i have this problem too. At first I thought it was my fingers. Issues I am having:
Irratic behaviour when typing including backspace not registering that I have let go
Swipe gestures such as moving from screen to screen again not registering I have let go
Double taps
Missed taps
Luckily I am still within my cooling off period. I will never get another n7 I am taking mine in today to exchange for something else.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Samuel 10/11/13 2:04 AM
As speculated it seems to be software related. Everyone should try what this developer sfhub at xda has posted. I initially tried ts10 and it didn't improve it and didn't proceed further. As the problems get more frequent of late, I've decided to try others and like a free, the ts20 worked fantastically well for me. I've tested for 3hrs or more now with intense usage which would usually be plagued with heaps of problems. So far I've yet to experienced it and typing quickly is accurate now as well. Not a single problem faced. I strongly urge everyone to give it a go, and for Google to check out what has been done by sfhub

http://forum.xda-developers.com/showthread.php?p=46371370&posted=1#post46371370

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Dave0881 10/11/13 7:40 AM
Sounds promising but it's too late for me, mine's already gone on ebay.

With regards to what to invest in next, I put in loads of research before finally deciding on the Asus Transformer Infinity...but after further reading I find that many have slowed to a virtual stop within 6 months....so that's out then.  Next is the Sony Xperia Z, which looks great, but seems to have an unusable microphone; which isn't really on for a £400+ product.

So after all this research I've found that the only desirable tablets for me all have fatal flaws.  I hate to say it, but all these companies should look at Apple.  They have such a share of the market, because their products do what they set out to do!  I still won't buy one......so maybe I'm just going to have to wait for the foreseeable future, until somebody makes a desirable tablet, that isn't Apple and actually works!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists codahq 10/12/13 2:11 AM
This is the same symptom I'm having. When this happens the last touch "sticks." This need to be fixed. I'm surprised there aren't a ton of horrible reviews out about this.

This makes the tablet annoying to use for every day tasks and useless for games.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists alan primo 10/12/13 8:51 PM
So on Monday I exchanged the original unit I bought and since then I've been testing out the second unit. The first 3 days it worked flawlessly. Yesterday it started doing what we all complain about: ghost touches, touches not being registered, stuck keys, etc. Keep in mind I did not install the update that was meant to fix this problem. I kept testing the unit all day today and it got worse little by little. Finally I decided to roll the dice and do the update, but it didn't fix it. Also this problem goes away completely when I'm holding the tablet firmly in my hand but if I try to use it when I use any multi-angle view from the case, it goes back to all the annoying problems.

Asus clearly dropped the ball on this one; I have a Nexus 10 and Samsung's reputation for over solid and reliable hardware has not failed me as I have had my Nexus 10 for almost a year now and I've never had any problems with it. I don't know what Asus was up to in their production process, ESPECIALLY their quality control process, but they clearly failed and it seems they are not doing anything about it.

I am extremely disappointed in Asus and Google for the colossal failure on their part for not resolving this problem in a timely manner and I will return this unit to best buy for a refund(this tablet was released 3 months ago). I will always be a die-hard Google Nexus fan but as long as Asus keeps manufacturing anything Nexus I will not purchase another Asus made tablet. I sincerely do hope Google is paying attention and acknowledges all the errors made, but since they have been pretty quiet it seems they demonstrating otherwise.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Yann Toole 10/13/13 4:09 AM
Argh!!! my touchscreen just randomly stops working.. happens every so often and have to reboot... annoying

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Samuel 10/13/13 6:42 AM
Try out the fixes on xda. My touchscreen is now perfect With ts18 fix by sfhub. You don't need to be rooted to do this
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Tomas B 10/14/13 5:50 AM
Don't misunderstand me, I think it's great that someone has made an effort to try to fix a problem Asus/Google should have fixed long ago. However I think that I should be able to expect to get a device with a working touch screen without having to resort to a fix. I've sent mine back to Asus for one last try to fix it, if it still doesn't work after that I'm returning it to the seller for a refund and will never buy an Asus Google device again. I'll maybe have a look at the new iPad mini that's coming soon instead.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists petdolphin 10/16/13 4:56 PM
Hi Thomas, I was just told to send mine to Asus. Did you always have to pay for the shipping every time you send in yours?
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 10/16/13 6:58 PM
The risk of having to pay shipping to Asus is the main reason I hurried to return my 2013s within the stores' cooldown period expired once I found problems on them - I did not want to be out-of-pocket for what seems to me like excessively common design or manufacturing defects with the product.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Tomas B 10/16/13 8:54 PM
Hi,

No, I don't have to pay shipping. UPS picks it up after I call Asus support. At least that's how it works in Sweden.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists petdolphin 10/16/13 9:01 PM
Ok. Good for you. For my case in the US I will need to pay for the shipping.  That's why I'm reluctant. I hope I won't need to keep sending it in.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Marc Ne 10/17/13 5:11 AM
Sent mine last week to asus. Got it back yesterday.they did nothing. Same Touchscreen errors!!!! Fuck Google and asus. 3 nexus 7 and it doesnt work.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Michael Steinseifer 10/17/13 5:18 AM
Full agree, google and asus are a piece of shit.
They don't answer and they have our money and do nothing!
BADEST SUPPORT EVER!
THIS WILL BE MY LAST NEXUS DEVICE!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Tomas B 10/17/13 5:25 AM
Yes, it's the same thing for me... This is the third time I've sent it in to Asus and this time with a video recording clearly showing that the touch screen is not responding correctly and they still say "no trouble found"... I am right now in an e-mail argument with the service center, we'll see how this ends. But all in all, this is really badly handled. I'm not buying another Asus Google device again. I don't think they will resolve this, they are showing little interest or effort.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists dr john1111111 10/17/13 5:33 AM
I am not sending mine back,there is no point, it seems like they have taken a we got our money screw you approach to the problem.I may do the whole rooting fix.I really like the 2012 model but they dropped the ball on this one.Corporate greed??I will start searching for a different brand in the future.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Michael Steinseifer 10/17/13 5:33 AM
Also my third device. They will never ever fix this!
My device worked perfect, after the R Update i have long presses and missing letters.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists dr john1111111 10/17/13 5:38 AM
I didn't send mine back,like an idiot I bought mine right away from Google play.I refuse to send it back just to be told its OK.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Guillaume Bunel 10/17/13 5:41 AM
Many Thanks to sfhub from xda développer, the probleme is almost fixed, now I can use the keyboard normaly, only fews missed touches persists. You have to try this solution, it is easy to do.ts10 working well for me.Google you have to engage sfhub, he deserves it
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists dr john1111111 10/17/13 5:44 AM
Those guys at xda are on top of things.I never rooted my 2012 n7,I liked it just fine but guess I will root this one.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 10/17/13 6:23 AM

I am right now in an e-mail argument with the service center, we'll see how this ends.

In most countries, there are such a thing as goods having to be fit for their intended purpose. Small claims would likely rule in your favor but getting compensation from the retailer/Google/Asus might be its own lot of challenges unless you bought locally, in which case the small claims court might have authority to force the retailer to buy the device back regardless of in-store return policy.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists MakeMine Marvel 10/17/13 7:39 AM
Hi Daniel ,

how is it going with your nexus 7 ?  i got mine today in the post but worried to open it encase its a dud like everyone else's. if they know these are broken why are they still advertising them and promoting them with new adverts, i know mines was in production augst 2013 , do we know if its on certain batch numbers ?

once unsealed i can't return it according to the seller , so damn annoying i was so looking forward to this purchases :-) loving my nexus 4 .

thanks
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Thomas Pocock 10/17/13 8:47 AM
Hi,

I had exactly the same problem as everyone else.
I sent my nexus 7 to Asus for repair. It took them 2 days and they sent it back fully working.
I'm not sure what they did to it though, but the touch screen is working  perfectly now.

Thomas

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Steve Durrant 10/17/13 8:59 AM
Can anyone advise if the ts-10 or 20 on XDA resolves the lack of touchscreen responsiveness when it's not being held or on charge?  It really is a nice tablet which even after 3 failures I still want.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists MakeMine Marvel 10/17/13 9:04 AM
Thanks for the reply Thomas,

I've bitten i couldn't resist it sitting in it's box, no doubt i will regret doing it later . so i have only had one system update to 4.3 and the very little I've used my screen is responding what i feel is normal , but will just have to keep an eye out, no going back now .

Damn though it is a smart little device, and my second nexus purchase so pleased :-) proud owner of nexus 4, now where is my PvZ 2  damn you pop cap get a move on ! lol

hope all is well with your nexus and you need no further replacements.

Neil
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists petdolphin 10/17/13 9:54 AM
Do we know the success rate of Asus repair for this? I'm trying to decide whether I should take the chance and pay the shipping to get it fixed. Anyone else have a good result? (*sigh*)
Nexus 7 2013 JSS15R: the touchscreen problem still persists stijn van turnhout 10/17/13 10:08 AM
Same problem here!
Nexus 7 2013 JSS15R: the touchscreen problem still persists stijn van turnhout 10/17/13 10:08 AM
Same problem here!
Nexus 7 2013 JSS15R: the touchscreen problem still persists multi touch not fix 10/17/13 10:57 AM
Give it a few days for the repair problems to show up again. Its a hit or miss with the repair service from what I've read. They probably reseted the device like new and the touchscreen problem are known to pop up over time.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 10/17/13 3:43 PM

Hi Daniel ,

how is it going with your nexus 7 ?

My old 2012 model is working fine, ty :D

I haven't owned a 2013 model in about a month since returning my 3rd one - I'm holding off on trying again until a few weeks after KitKat comes out to see if it brings any new show-stopper bugs or solves any of the more common ones that keep coming up here.

And yes, the N7-2013 is a nice device to have - when it works as expected.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Rafael 10/18/13 6:09 AM
I went through 4 of the 2013 Nexus 7 and finally gave up. Same issue on all with the touchscreen. The 4th one was the best but the issue was still there. I'm aware of the patch from sfhub. Disappointed in Google/Asus.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Marc Ne 10/18/13 10:23 AM
My 4th nexus. Build in September. Same Problem. What about a shitstorm against Google and asus. Or a class action lawsuit??
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 10/18/13 10:35 AM

What about a shitstorm against Google and asus. Or a class action lawsuit??

With the number of people reporting the same issue across multiple units, it certainly seems like everyone who is stuck with one and may have paid shipping for repairs - multiple times in some cases - would have a legit case for class action.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Michael Steinseifer 10/18/13 10:52 AM
A shitstorm sounds great!! Full agree!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Sam Ankers 10/18/13 5:09 PM
I have multi touch issues and am passed the return period hoping it was just a software issue, its seems though now its a hardware issue and am annoyed I can't return the device, however when Asus finnaly sort this issue would I just send my nexus 7 in for warrenty repair and get it fixed? Or am I stuck with a defective unit?!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Eric Muijs 10/19/13 2:36 AM
After reading this topic it looks as if im lucky with my device. However, since the update I also saw a degradation in touchscreen performance. Sometimes I get some ghost touches or I'm zooming in while I want to select something. It really affects the user experience...

Google should fix this somehow. For example with an update where the sensitivity can manually be adjusted with an option in the menu.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Eric Muijs 10/19/13 2:36 AM
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Tomas B 10/19/13 3:21 AM
As far as I know Google doesn't seem to be acknowledging the problems with the touch screen, their silence is discouraging. I'm not impressed with the response from Asus either so far, they insist that there are no problems with my device despite hard evidence to the contrary. I would stay away from this device until Google/Asus get their act together and start addressing the problems.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Matthew Anderson1992 10/22/13 12:09 PM
I to have had this problem. I found it within 10 seconds of using the device.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists JustSomeDude 10/22/13 6:23 PM
Thanks for your honesty.  Based on this thread it seems like this is a severe hardware issue that cannot be fixed by patches.  

I have a Nexus 4, and am eagerly awaiting the Nexus 5, but will be buying an iPad Mini Retina since the N7 appears to be plagued by poor touchscreen design.  Bummer... I would've preferred to spend $269 as opposed to $399.

Here's hoping they get it right with the N7 2014.  :/
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Fr3lncr 10/23/13 7:15 AM
Well I just got the nexus 7 and was wondering why the touchscreen was messing up so much... Now I know why.

Glad I bought mine locally at best buy since I don't have to pay shipping to return it to Google.

Having had bad experiences with my nexus 4, this is turning me off the whole nexus line.

Maybe I will just compromise and get a galaxy note 3 instead of a nexus 5 and 7.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists saltyzip 10/23/13 9:04 AM
I'm having the same problem, no issues initially in the first week however but not it's getting worse. I've already replaced one Nexus 7 due to this issue.

When typing the keyboard and pressing soft keys, they sometimes stick down and I have to press again to get things moving. The problem also seems to be getting worse.

It's a right royal pain in the a$$ when it comes to games too.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 10/23/13 9:39 AM

When typing the keyboard and pressing soft keys, they sometimes stick down and I have to press again to get things moving.

I have noticed the "sticky touch" issue only on my 3rd N7. The 1st one had chronic phantom/ghost touches while the 2nd one had the common 2+ fingers aligned touch freak-out issue when unplugged and away from grounded surfaces that seems to plague a whole bunch of units.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Bogdan Emil Bunica 10/23/13 10:07 AM
My Nexus 7 2013 (production date 08.2013) is also experiencing these issues. Sometime ghost touching, sometime slow response, other times works perfectly. Connecting it to the USB while having issues does not fix them.
I would return it to the store, but I am stuck with it since I don't live in a country selling it and I had it imported by a friend.

So yeah, never again pay for a Nexus/Asus device. I have low hopes this will be fixed so probably I will keep using the device for casual entertainment (I originally bought it to help my wife in his job as a medic).
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists multi touch not fix 10/23/13 10:51 AM
The sticky stuck presses were the problem google introduced with the latest Q&R updates when they tried to fix the multitouch issues. Kitkat is awfully taking a really long time to roll out, hopefully addressing the touchscreen issue is what causing delay. Tempted to get an windows 8.1 tablet instead if the problem is not addressed by the end of the year.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Anon Emous 10/23/13 11:27 AM
I noticed that in addition to often needing two or three taps before anything reacts, the actual screen calibration on mine was off.

Right out of the box I thought something was wrong, as when I tried to type anything it resulted in numerous typos, so I enabled the Show Touches option under Developer Options this morning to see what was happening, and touching dead-centre on a key showed the recorded touch as being off to the right and below - for instance on the clock face, touching it dead-centre would have the touch way outside the face at about the 4.30 position.  Sometimes the actual recorded touch would be on an adjacent key to the side or below, hence the typos.

It takes an age to type anything on it and everything often freezes for 5 or 6 seconds.

I got so fed up with it today that I booked its return to Amazon for a refund and sent it off this evening.

I'm REALLY disappointed as it felt so good compared to the 2012 version...which incidentally went beck to Google last month for a refund after an Android update started a serious battery drain problem, which they still don't seem to have fixed.

Not sure what to do now as I think Google are off my list now - Apple have never been on it and Samsung's have always broken.

Oh well :-(
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Bogdan Emil Bunica 10/23/13 11:52 AM
Soon people will realize how a load of crap the tablets are and this bubble will go away.
I own a nexus 7 2013 (august production month) and it has same screen issues. I have no way to return it as I got it trough a friend from another country selling them (mine does not). Waste of 350 euros, tbh. Well, you win some, you loose some... And Google lost all my respect.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists saltyzip 10/23/13 1:53 PM
I've installed SwiftKey just in case there is keyboard glitch causing the stuck keys and so far typing this everything has been perfect. Will let you know if it continues.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Sam Ankers 10/23/13 1:55 PM
Typing on my nexus 7 works well but every day or so it will get a few stuck keys, might send it I'm for a warrenty repair if things get worse
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Morris KM 10/24/13 1:18 AM
The multitouch problem has not been fixed. When using the full screen hand writing, the nexus 7 2013 stop recognizing the word i wrote after the first stroke. I am not sure whether it is the problem caused by the multitouch bug but ghost touch still exists on my tablet. I think Paul should update the users whose tablet have suffered from the bug. 
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Tomas B 10/24/13 2:25 AM
It's confirmed, the Asus service center in The Czech Republic can't fix my Nexus 7, they just say there are no problems and sent it back. They simply ignored my video recording of the touch screen issues. So don't count on getting your device fixed by Asus.

Now I will contact the retailer and demand a refund. This device is not worth all this grief.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists JustSomeDude 10/24/13 7:28 AM
It is very discouraging to hear that both Google and Asus are totally ignoring their customers.

A sad development indeed.  :(
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Marc Ne 10/24/13 7:58 AM
Today i was at asus germany in Ratingen. They know about this issue and could fix it. So it is a hardware issue. They will replace the screen and send it back to me.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists eximorph 10/25/13 2:57 PM
hi some one all rdy fix the problem ? the nexus 7 2013 have a 323 ppi density on the build.prop (ro.sf.lcd_density) is set to 320 i change this to 310 and my touch start working better i change it back to 320 and my touch is still working better. if some want try this with 310 or 323 to see if this work for some one too. if work for some one too let me know pls :)
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Steve Durrant 10/26/13 8:18 AM
Well today I got fed up waiting for Google/Asus to fix the screen issues that they probably never will anyway, I bought a Samsung Galaxy note 8.0.

Seems to be a very impressive device..


Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists multi touch not fix 10/26/13 11:18 AM
@eximorph
What do you mean? Can you be more specific? i would like to try what you did on your device if you can provide the step by step instruction. Thanks!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists eximorph 10/26/13 1:21 PM
First You need to be root, with a y root file explorer you will go to your device/system and you see there a file name is build.prop you will open that file with any txt editor, scrol down and find ro.sf.lcd_density=320 (320 is the factory value) thats is the screen ppi density for the nexus 7 2013. Befor change it i was haveing problem with the touch, from 6 to 8 touch to make the screen work 1 time in some part of the screen after i change the value from 320 to 310 the screen start working alot better i change the value bsck to 320 and my screen is still working. You need to have your system set up to read and writing. You do that with the file explorer, i use ES file explorer, one time you make the change restat your tablet. Let me know if that work for you too, if you have more question ask me and i try to help you.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists multi touch not fix 10/26/13 11:28 PM
@eximorph, thanks for that info. Unfortunately I had my device returned so I cannot try for myself but I will ask someone else to try this and will update if there are any results. Your post intrigued me on an post someone made a few weeks ago on another thread that spotted the difference in screen hardware, have a look at this link to see what I mean: http://www.diffchecker.com/hz5snaln
Hopefully your method does resolve the problem for those who can't fix it doing the XDA fix while waiting for Kitkat 4.4 if its an software problem.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists eximorph 10/27/13 7:08 AM
Tkx and i hope thats help others too, any question i'll be here.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists petdolphin 10/28/13 10:43 AM
In my observation the issue is not with the keyboard. It's just manifested clearly in the keyboard usage. The touchscreen in general has an issue.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists WarrenAu 10/30/13 2:42 AM
I have the same problem with a unit I purchased online from Google Play Store Australia.  The law here stipulates that the warranty responsibility rests with the final seller to the end user.  So it is for Google to fix, replace or refund for a faulty unit within the warranty terms. I intend to pursue Google on this.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Tomas B 10/30/13 3:47 AM
I wish you the best of luck with your repair. ASUS say they can't fix mine and the reseller is refusing a refund stating that "since Asus can't find a problem then there is no problem". So now I have indicated to them that I'm prepared to take legal action against the reseller if that is their final position.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Jonathan Crawford 10/30/13 2:33 PM
I wonder how widespread this issue is? I am following it closely because I am very interested in this device as soon as the multi-touch issue is fixed. When I Google Nexus 7 screen, this is the only relevant link that appears... funny how nobody else seems to be talking about this issue much? It's annoying, really. 
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Стас 10/30/13 9:50 PM
I have the same sensor stops working in some places, on the N7 (2013) the latest updates. It is very often appears when typing. Helps only restart the device ....
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Matt Partridge 10/31/13 3:13 AM
I'm having problems too. Sometimes when lying on a surface sometimes the device does not register at all. Rather frustrating.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists fED v 10/31/13 4:06 PM
I have the same problem as everybody else. Missed touches. Making it unbearable to type a simple email sometimes. Therefore I use my Logitech Android keyboard for long typing sessions.
But still, the way google and asus have totally ignored this issue is enough for me to skip their next tablet and give samsung a try. The Nexus 7 2013 was a total dud. I regret having bought it.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists fED v 10/31/13 4:06 PM
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists fED v 10/31/13 4:06 PM
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists fED v 10/31/13 4:06 PM
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists fED v 10/31/13 4:06 PM
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists fED v 10/31/13 4:06 PM
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists twentythreeservicesplusone 10/31/13 4:35 PM
Same issues as everyone else. Random touches, missed touches; which leads to bad typing and diminished gameplay experience. 

Made this video this afternoon showing the issues I had. 

Nexus 7 2013 JSS15R: the touchscreen problem still persists agreenfrog 10/31/13 8:40 PM
I bought the nexus to try android out. I'll go back to apple because of the screen issues. This tablet is unusable, I want to throw it at a wall most of the time. I only use the nexus 7 for movies. I can't write anything or surf the net, thanks Google. Where's the Macstore?

However when I plug the device in it seems to work fine, perhaps it's a grounding issue. But having to plug it in defeats the purpose of having a tablet for its portability.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists RobertDAllen 11/1/13 1:21 AM
Mine is likewise giving my trouble. Not just in the keyboard - but that is easily the most frustrating circumstance. Swipe one word and the keyboard recognizes several discrete drags and autocorrects, so now I've got an entire sentence of nonsense. Blargh!

Playing 'Draw Something' is atrocious. Sometimes it is perfectly fine. Other times it has no idea where my finger/stylus is or what I'm doing. 

Feels like I got a lemon.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists twentythreeservicesplusone 11/1/13 2:40 PM
I went back to BB to return the fualty 16gb wifi. They had three display units, two of which being locked into a demo mode. The open unit I installed YAMTT and experienced the same touchscreen issues. I opted to not buy a replacement. Hopefully by the holidays there should be "new" batches in stores, or a fix and better deals on it. :(
Nexus 7 2013 JSS15R: the touchscreen problem still persists cermet 11/1/13 10:07 PM
Add me to this sorry list. 1 day old Nexus 7 is unusable because of the unresponsive screen. I writing this on my old Nexus 7 & the new one will be returned tomorrow.
The most irritating post of this is Google's non response to problems that go back to the release.If Google help is searched the answer comes back -"no topics found"
HEY GOOGLE READ THE FORUM POSTS & GET SOME INFO OUT THERE
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Chris UPSET 11/2/13 7:09 PM
http://productforums.google.com/forum/#!category-topic/nexus/nexus-7/Tetp20r-REo

CLASS ACTION SUIT TIME!!!

I think it's time for Google to admit that the Nexus 7 is a lemon.

They refused to take back my 29 day old Nexus 7 which due to the touchscreen which was unusable.

They asked me to contact the manufacturer - ASUS, who asked me to pay for shipping to have it repaired.

They failed to keep us abreast of the problem, which after months, they obviously know the root cause of.

They failed to admit to the problem....or that there even is one - which to those of us who own one - IS UNDENIABLE!!!

They ran away when it was realized the scale of the problem.

GOOGLE YOU FAILED YOUR CUSTOMERS ON MANY LEVELS!!

One of the very first lessons I learned in business - NEVER RUN FROM A PROBLEM......YOU HAVE SHOWN YOUR TRUE COLORS.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists zuliang ai 11/3/13 3:00 AM
fuck google!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Xellos Priest 11/3/13 7:31 PM
Same here, the R update destroyed usability
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Christian Maiwald 11/4/13 3:27 PM
Isnt there a petition or something?
Nexus 7 2013 JSS15R: the touchscreen problem still persists Troy Skirchak 11/5/13 11:52 AM
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists JustSomeDude 11/5/13 2:11 PM
Yup, it's called the "vote with your wallet" petition... and I'm going to cast my vote by buying an iPad Mini Retina.

I'm done with the Nexus tablets (for now).
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Paul Sloup 11/5/13 4:57 PM
My nexus 7 turned to crap after the update.

I talked to Google support and they had me wipe the cache.  That fixes my Nexus 7 for a couple of days but then it's back to the same bad behavior.  Clearing the cache every couple of days to make the thing usable is crap.

Google is not ready for prime time.  I'm very frustrated and fed up with Google.  This is the last Google product I will buy.  
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists cop con 11/5/13 5:39 PM
Still have problem when leaving Nexus7 on a surface like table, bed, sofa etc.. to play game or watching TV, it doesn't regconize my touch untill I have another hand touch it
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists frogman23 11/5/13 11:59 PM
My Nexus 7 2013 has had input issues since I got it from Google Play early October 2013. Sticky keys and imprecise touch recognition. Useable but frustrating. I'm waiting to see if KitKat makes any difference - if not, I'll probably start a complaint with Google. I don't think abusive posts are the way forward but I am extremely disappointed that Google have not acknowledged that a significant percentage of dissatisfied Nexus 7 users indicate that there is a real problem with this tablet. It's a shame - a brilliant device in all other respects.
jimmyff 11/6/13 1:16 PM <This message has been deleted.>
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Bradley Tse 11/6/13 7:28 PM
I just got my Nexus 7 on Monday. It had all of the known screen issues. It made typing the most frustrating thing in the world. I'm returning it for a refund until (if at all) it gets fixed. Hopefully Google/Asus does something about it.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Chris UPSET 11/6/13 9:23 PM
SIGN THE PETITION!!  Sometimes you have to shame these type of crappy corporations into doing what is right!!



GOOGLE, HOW MANY CHRISTMAS' WILL YOUR DEFECTIVE PRODUCTS RUIN??
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists George Leon 11/7/13 9:03 AM
My Nexus 7 2013 was actually fine out of the box & I figured you were all loony, crying over an occasional missed touch.

A few months later I now find myself tapping the screen hard because it misses even single touch events in almost all games. It happens about once or twice for every ten touches & won't even recognize a single finger touch, neither a tap or drag event is registered. This is in a case, out of the case, with a screen protector, without a screen protector, on a table, in my lap or in my hand. It is indeed very frustrating. I surely hope with the 10's of thousands of comments in the various threads, something is finally done with 4.4. Seriously, reminds me of the old Nintendo days when Zelda wouldn't do what I wanted & I would very nearly throw the controller thru the TV screen, I am about to throw this thing at the next Google commercial I see.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Bram Gotink 11/7/13 9:48 AM
This seems to work indeed.
Thanks!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists V ZYL 11/7/13 10:33 AM
I also have the same problem.....
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Alexa Eykelbosh 11/7/13 7:18 PM
I have problems with the ghost/phantom touches. Is returning it and getting a refund the best thing to do? What if my warranty is out of date, what happens now? And I've done many things that Nexus support has suggested (updating to new version of software, resetting the device, etc...) 
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Rafael 11/7/13 7:30 PM
Tell Nexus support the many things you have done and the hundreds of people complaining of the same. If you want a refund, insist and see how far it gets you. At the very least have them send you a replacement.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists mousencat 11/7/13 7:59 PM
Mine arrived today from play store. Returning it tomorrow. Thanks
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 11/7/13 8:01 PM

Is returning it and getting a refund the best thing to do?

If you are still in your cool-off period, I would go with the refund since there are no signs of Google/Asus making any progress on those issues as far as I can tell.

At this point, I think I'll just forget about the N7-2013 and hope the N7-2014 fares better.

On one of Google's product pages, there is a photoshopped image of a woman holding a tablet that looks like a N7-2013 with thin end-bezels... could that be a hypothetical N8?

Edit: Looks like Google re-photoshopped that image to paste a normal N7-2013 image in there... the original image (the first time I visited the page) had thinner bezels at the top/bottom like Gizmondo's writeup about it: http://gizmodo.com/rumor-google-s-nexus-8-tablet-may-be-hiding-in-plain-s-1457987214
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Tomas B 11/7/13 9:44 PM
Return it, get your money back and run away.
Jeremy Jaber 11/8/13 6:28 AM <This message has been deleted.>
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists mousencat 11/8/13 10:31 AM
Yes I can concurs that this problem still exists and this latest firmware really screw things up. Ordered mine on Oct.30.  Updated firmware and touchscreen is all weird. Zoom in/out of google maps is very jittery as if it skipped some scale. Turning the map is even worst.  Tried YAMTT or whatever that is and getting ghost touches after 4 fingers.  Moving around with 4 fingers the touch points are swapped.  

See you later nexus 7. Maybe you rectify nexus 8 and I might reconsider again.  iPad mini retina here I come.

Pascual Martinez 11/8/13 10:35 AM <This message has been deleted.>
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Pascual Martinez 11/8/13 10:59 AM
I have exactly the same problem when leaving Nexus7 LTE on a surface like a table, bed, sofa etc..., it doesn't regconize my touch untill I have another hand touch it.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists JustSomeDude 11/8/13 11:08 AM
It's a hardware/design problem... the Nexus 7 is not properly grounded.  Lots of more detail on this issue out there.  But Google / ASUS won't fess up.

Sad story.  :(
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists DeeJay00001 11/9/13 1:58 AM
I'm not having the problems the rest of you are having. Most of the people hear must have got a fault batch as its not effecting my Nexus 7. At first I thought I was having problems as I got the occasional stuck key but after reading this thread it seems as I was being picky.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 11/9/13 4:31 AM

Most of the people hear must have got a fault batch

People here are reporting issues with units manufactured weeks if not months apart and sold all over the world. It certainly does not look like something limited to one or even a few specific bad runs... people are running into the same issues with units manufactured and purchased recently and those definitely aren't from the same early batches as the first problem reports back when the N7v2 was in continuous sold-out status in nearly all stores.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists j zerella 11/9/13 12:53 PM
I cant even get on my n7 because the touch screen isn't working and I haven't dropped it or anything but I do have a Smart Cover on it
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists mousencat 11/9/13 1:01 PM
I tested in a fresh restore. Turn on dev mode. In dev mode turn on pointer and the pointer lines.

Go to any blank page on any screen.

Use four fingers and randomly move around like drawing circles. But DO NOT close too close.

After a bit of moving you will see a straight line drawn diagonally from one point to another. That is the phantom ghost touch/move.  All this without any testing software, which may be fake.

Also, if you look carefully, you will see little phantom touches if you use a few fingers on the screen. But it's only if you catch it.

Re: Nexus 7 2013 JSS15R: the touchscreen problem solved j zerella 11/9/13 6:13 PM
Hold down the power button for 10-20 seconds then turn it on and it shouldn't do it for 1-2weeks
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Bomby Kitchpanich 11/9/13 6:37 PM
Almost a month of fiddling with this thing now... it hasn't been fun.

Mine will become completely unresponsive like yours until I hold the power button to force restart it. It will work fine then start showing problems again within anywhere from a few hours to a few days. I'd hardly consider having to force restart the device every couple weeks a solved issue. It's very frustrating >:( 

Another thing I've noticed, and this when the touchscreen starts bugging out -- on occasion when I press the power button the screen will turn on for a second then immediately go back to sleep/standby mode. At this point I'm forced to restart it by holding the power button again. 

Tried the ts10/20/30 fixes. Seemed nice for a day but then I was back to square one again. 

It's very random, I've tried to narrow it down to one thing but with no luck. Plugged in or not, flat surface or in-hand, LTE on/off, ts10/20/30/original, 2 different screen guards, no screen guard. I just know that when I finally do get it to function, it will start showing signs of missed or ghost touches after some random period of time, and then the dreaded wait as I know it's just a matter of time before it stops responding altogether. 

There are times when i can't even stand to watch a movie on it because the ghost touches will mess with the video controls and the UI distractingly pops in and out...

I pulled my ebay listing on my iPad mini and went back to it.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved mousencat 11/9/13 6:46 PM
Google should stop selling this defective piece of hardware and return their entire inventory to asus!!
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Tomas B 11/10/13 12:08 AM
The problem right now is that Google and Asus are not acknowledging that there are major issues with the touch screens, their silence is baffling. It would be really interesting to find out what percentage of Nexus 7 buyers are experiencing touch screen issues. I would love to hear what Google and Asus are saying to each other behind closed doors on this issue.

I'm also a bit surprised that this hasn't gotten more attention by other tech sites... when I google screen issues for the Nexus 7 I can basically only see old articles related to the upcoming  JSS15Q update that was supposed to fix the touch screen issues... after that it's silent.

For me personally, I had to fight tooth and nail with Asus and the store that sold me the unit to finally get a refund. Asus service center was pretty much useless, they showed basically no interest in fixing my Nexus 7. They "performed some tests and no faults were found", yet when I got my unit back I got the touch screen issues after just 30 seconds of using it (I even sent a video recording of the problem showing them exactly what was wrong). After this experience I will not buy another Asus device and I will remain skeptical to the Google Nexus product line. If I do buy something from the Nexus line in the future it will probably have to be non-Asus and has been out for at least six months.

Sometimes being cheap is expensive. The Asus 7 is a cheap tablet but if it's not working then it's just like flushing your money down the toilet. 
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Daniel_S. 11/10/13 9:47 AM

If I do buy something from the Nexus line in the future it will probably have to be non-Asus

Well, the N5 manufactured by LG appears to have its own fair share of issues too... lets see how that will play out.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved JustSomeDude 11/10/13 9:50 AM
Daniel... I just ordered a Nexus 5 and your post has me worried.  I haven't seen any news of issues with the N5; can you elaborate?
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved j zerella 11/10/13 12:49 PM
Don't worry because if there is something wrong you've always got the 1 year warenty  and also Daniel Asus computers are terrific mine has lasted me 7 years and we haven't had to fix/repair it once
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved j zerella 11/10/13 12:51 PM
And the fact its getting Kit Kat it would probably fix it
j zerella 11/10/13 12:51 PM <This message has been deleted.>
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Daniel_S. 11/10/13 5:12 PM
Go back up two levels to the Nexus forums and hop into the N5 forum...
https://productforums.google.com/forum/#!categories/nexus/nexus-5

Many familiar complaints in there.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Daniel_S. 11/10/13 5:20 PM
Considering how the same 4.3 updates that fixed issues for some broke the device for others, it seems extremely unlikely that 4.4 will manage to fix issues for everyone. The most likely outcome is more fixage for some and more breakage for others.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved rommel humarang 11/11/13 10:03 PM
just got my new nexus 7 21013. very disappointed with the touchscreen. it is so annoying. Google pls fix it. this may well be my first and last nexus device!!
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Tomas B 11/11/13 10:41 PM
Asus warranty seems useless to me, they couldn't fix my touch screen issues after three attempts. I had to file a complaint with small claims court before I got my money back.

As for Kit Kat fixing any of the Nexus 7 screen issues, I wouldn't get my hopes up. The response (lack of) from Google is very disappointing regarding this issue.

Don't buy the Nexus 7, unless you feel lucky and maybe get a unit that maybe works... Until Google sends out an update that breaks it like in my case. Everything worked fine before the JSS15Q update on my device. After that it was very frustrating to use.

Re: Nexus 7 2013 JSS15R: the touchscreen problem solved 蔡承諺 11/12/13 8:26 AM
touch screen problem (jss15r)


Repair 3 times........
Same problem........

Asus told me to wait google's update.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Daniel_S. 11/12/13 8:50 AM

I had to file a complaint with small claims court before I got my money back.

Who issued the refund? The retailer, Asus or some other party? Did you seek/get compensation for your RMA shipping, court filing costs and other expenses?

Glad to see the small claims court strategy I suggested to some people does actually work. It might be a PITA but at least you get results.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved JustSomeDude 11/12/13 8:55 AM
iPad Mini Retina just launched this morning...  Order placed.  Delivery date of November 20.

No more Nexus 7 problem.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Daniel_S. 11/12/13 9:01 AM

Asus told me to wait google's update.

In the meantime, your warranty expiration continues counting down. I would not feel comfortable with the idea of months "waiting for update" for a seemingly widespread issue... specially not one where the manufacturer refuses to issue an official statement about the nature of the problem (last I read, they were still "investigating" it) or even acknowledge that the issues even exist ("never heard of them") when people call to request RMA.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Tomas B 11/12/13 9:06 AM
According to Swedish law it is always the retailer that is responsible. The retailer is given a chance to fix the problem, in my case I was told to send it in to Asus. Asus did not fix the problem after three attempts. The retailer refused to refund me saying that since Asus didn't think there was a problem they did not want to make a refund. I then filed  a complaint to the consumer claims authority we have in Sweden (which is usually the first step before going to court). I presented them with my case and a video recording of the problem. The claims authority asked the retailer to respond to my request for a refund and the retailer suddenly granted the refund.

The RMA shipping was paid by Asus, I didn't have to pay anything. I received a full refund.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Alexandr Kustov 11/12/13 9:09 AM
I dont know what is so amazing in iPad devices, but i did make a huge research on that nexus 7 screen issue. And i'd rather buy samsung note 8 if this problem would not be solved in 4.4. But if it will be solved, i think i'll prefer asus tablet still. Does anyone know the date of KitKat release for nexus 7? And please notice if there are more serious issues with this device, that i should be ready for.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved fED v 11/12/13 9:54 AM
There´s no date that I know of. It should come out in the following weeks. They´re still milking the Nexus 5 hype.
I too hope Kit Kat fixes the issue but seeing as Google didn´t really acknowledge there was such a big problems with the screen I would´t hold my breath. Looks to me like it´s more of a hardware issue coming from a ASUS, but i sure hope not.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Daniel_S. 11/12/13 11:19 AM
Looks like you've got nice no-nonsense customer protection regulations over there. I wish more countries made it sound that simple.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Alexandr Kustov 11/12/13 12:07 PM
I also think that is hardware issue based on grounding, but i hope it's fixable in program way (by changing voltage or disabling charge coin or some other weird google magic) . I saw some videos and notes about nexus 7 with paranoid android (some custom 4.4 version as i understand). And that seems to fix the problem, unless that was a fake. 
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Daniel_S. 11/12/13 12:31 PM

I saw some videos and notes about nexus 7 with paranoid android (some custom 4.4 version as i understand). And that seems to fix the problem, unless that was a fake.

Instead of flashing custom ROMs, a couple of people have reported success fixing their touchscreen issues by loading different touchscreen controller firmware/driver. As with all problem reports in this thread, results may vary wildly between firmware revisions on a per-device basis - some have best results with ts10, others with ts20 and the firmware that works best for you may break someone else's device.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved manny ovi 11/12/13 6:43 PM
Yup tot
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Etesly cmv?ccaking the tablet unusableXBCz. If I type on the original n7 there is no issue at all. Too many ghost touches have cvm!Ade this device almc?cost the most worthless tablet on the markgetv.  Asus said there is nothing wrong, I toflld thexvmv to read my posts to detercbm?nine if that is the case.
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Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Tomas B 11/12/13 9:53 PM
Hi Manny ovi,

<sarcasm>
Of course there is nothing wrong with your Nexus 7, this behavior is completely normal for a tablet made by Asus. We at Asus can't spell quality control... Nor do we take responsibility for our bad products that our customers buy with their hard earned cash.
</sarcasm>

Make a video recording with your phone or camera while you type and send it to  Asus. Ask them to explain the erratic key presses.

Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Marc Bastien 11/13/13 4:56 AM
I also faces thé same sticky keyboard issues and out of desparation I opted to reboot it to its original (manufacturer) settings.  It now works fine. Try it, who knows!
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Samuel 11/13/13 5:00 AM
KitKat for nexus 7 2013 has been released and it has the new touchscreen software?

Installed it and things worked so much better and smoother now. Been using it for over 2 hrs now and its been going very well.I'm happy with the touch screen now. It is going very well for me so far. Hope it does for everyone else

Re: Nexus 7 2013 JSS15R: the touchscreen problem solved fED v 11/13/13 6:16 AM
Kit Kat is available for Nexus 7? I just checked for system update check and it says it´s up to date.

Kit Kat solved your problem with the sticky touchscreen? Cool. I can´t wait to check it out. Hope it´s not another disappointment!
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Samuel 11/13/13 8:16 AM
Yes it is available. Krt160 for WiFi versions only I believe. It includes touchscreen software update. The rollout is random globally -likely to balance server load. But u can head over to xda for ota packages and install it yourself!

It fixes many things on touches but its not perfect nevertheless this is official and its near perfect without other serious side effects at least for me.

Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Alexandr Kustov 11/13/13 8:50 AM
Sounds promising
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Jonathan Crawford 11/13/13 10:50 AM
Please everyone continue posting your experience with Kit Kat on the N7... anxious to buy one of these puppies if the touchscreen issue gets sorted.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Daniel_S. 11/13/13 10:59 AM
I'm almost tempted to try my luck (for the 4th time) on Black Friday if the v2 goes on sale in a local store and see what happens with the first-boot update presumably to 4.4...
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved rommel humarang 11/14/13 5:30 AM
updated to kitkat andd noticed improvements in my device. but still not as smooth as my iPad..
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved nogogo 11/14/13 7:29 AM
Can someone please post a video of the touchscreen WORKING after kitkat? I returned mine after a week of frustration, but did like the idea.  If all problems are gone (GPS, touch screen, reboot, battery) I am willing to give it a second chance.

Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Daniel_S. 11/14/13 11:35 AM
If all problems are gone (GPS, touch screen, reboot, battery) I am willing to give it a second chance.

That would be one big if. The N5 seems to be having many familiar issues and there is at least one poster reporting 4.4 did not fix their N7v2's touchscreen issues. Lets wait and see.
https://productforums.google.com/forum/#!category-topic/nexus/nexus-7/9XKo-SJ1Fak
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Rafael 11/14/13 6:56 PM
Per the first post in this XDA thread, users are reporting mixed results with kitkat and the touchscreen issues.

http://forum.xda-developers.com/showthread.php?t=2524978

As expected though right? Its a hardware issue. Variances in hardware lead to different performance per device. Software can help those with only slight hardware issues, but those with more severe hardware issues are screwed.

Google should have stopped sales before they even started. They were aware of the issue before its release.

Afyer returning 4 Nexus 7 2013, I ordered the iPad mini retina a couple days ago. Twice the price but now I have an Android phone (Nexus 4) and iPad tablet. Access to both app stores and both ecosystems. I can talk crap about both and enjoy both.

Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Jagannath Moorthy 11/15/13 2:15 AM
I have noticed a significant improvement since I upgraded my nexus 7 to kitkat. I'd like to say that I never had a ghost touch, but they've been very few and primarily on the keyboard. It has made the tablet a lot more usable now
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved cop con 11/16/13 12:21 AM
Haha update my nexus7 2013 to 4.4 kitkat. Still have this problem. My nexus doesnt recognize my touch untill I have another hand touch it. Still caanot understand why ...
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved cop con 11/16/13 12:21 AM
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved cop con 11/16/13 12:21 AM
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists ahmad dallou 11/17/13 11:06 AM
Does not respond to click and clicks alone programs
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Lica Marius 11/17/13 11:51 AM
Hi!same probkems here with the touchscreen overwise i wouldnt be here...kind of short lags missclikcs... Compared to my flawless old n7 ..this touchscreen is a real crap ,,,i used delete more then ever the typing is a pain ..still no update in2 months....
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists retro_engineer 11/19/13 1:13 PM
This morning my N7 2013, software JSS15R , touch screen was completely unresponsive.
Panic. After doing a Google search for a solution I found none.
Then I remembered my bluetooth keyboard. The N7 was still accessible via bluetooth and I was able to power off using the keyboard.
Waited one minute and powered back on. Now all is well.

My thought is that this is an inherent design flaw since even my $29 router has provision for a paper clip hardware reset.
All computer devices will inevitably freeze, and there is no way to prevent that.
However every design should include an emergency reset.
The N7 lacks this simple recovery mechanism.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists George Leon 11/19/13 1:39 PM
Hey everyone! Just wanted to report a finding. My Nexus 7 became very unusable due to touch screen issues that became worse with time. I am not sure how many of you are familiar with the internal design of the N7 2013, but the screen & digitizer cable ribbon runs directly over the battery, pinched between the battery tray & the Qi inductive charging coil. The flex & movement in the unit tray, as slight as it is, can cause the ribbon cable connection to disconnect or lessen.

At any rate, I removed my back panel, disconnected the battery terminal connection & found a loose ribbon cable connection. I reinforced the stay on the clip & reconnected the battery & everything has been excellent ever since.

Coincidentally, I checked another users device & found that the screen cable ribbon stay was not completely clipped in properly. I reinforced his connection & again, all problems were instantly corrected.

I believe Google & Asus have been silent because they know the issue is a bad engineering design, as a mechanical engineer, I can attest this with confidence.

A third device, where the same inspection was performed by a friend via G+ Hangouts, found that disconnecting the battery, reinforcing the stay clip for the display ribbon cable & then reattaching the battery also fixed the touch issues on this third device. His device was apparently not completely unclipped like mine, but evidently, improving the connection has so far fixed his screen issues as well.

If you are out of warranty, you can easily slide a finger nail between the screen bezel & the back cover, gently remove the back & you will see the battery terminal & ribbon cable. You don't have to break any seals or take any screws out, everything is right there, easily accessible, in case you are adventurous & want to give it a try. Just Google the ifixit tear down for reference & take your time. Of course you should be knowledgeable about what you are doing & understand that it is your device & your choice. I am just reporting what I chose to do & what worked for me. Whatever you decide, the consequences are yours alone.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Bomby Kitchpanich 11/19/13 4:58 PM
@George - I replace screens on smartphones all the time and it didn't even occur to me to check the digitizer connections on this tablet! So, I checked mine and the ribbon cables seemed to be seated properly, but I reconnected them just to be sure. I did notice while removing some of the conductive tape that there were some really dirty fingerprints on a lot of the metallic parts of the board. Even underneath the tape that holds down the digitizer cables was pretty grimy so I used a q-tip with alcohol and cleaned off the contacts.. i wonder if some of the grounding issues some people claim it to be has to do with dirty contacts. it probably won't change a thing but I'll try anything at this point. So far it seems to be helping, but I won't know for sure until I continue to use the device for the rest of the day. Will update tomorrow.

24 Hour Update - No ghost touches through the night, however one time this morning while using netflix the digitizer went completely dead; had to hold the power button for 5 seconds to force the device off. After restarting it was back to normal again. Sad as it sounds this is an improvement so far since when the touch does work, it works well. Now, how do I keep it from dying off all of a sudden :( I can't remember if I still have sfhub's ts10/20/30 fix loaded up or not. I'll spend some time with each one and see if any changes happen.

I still lug two tablets around right now, my iPad mini and this N7. For day to day use, ipad optimized apps are far slicker in terms of UI and aesthetics, and the 4:3 ratio screen is admittedly better for browsing and whatnot. However, torrenting shows on the go and watching HD movies is definitely a better experience on the N7. Eventually I want to have just one. Choices, choices..
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 11/19/13 5:37 PM
i wonder if some of the grounding issues some people claim it to be has to do with dirty contacts.

If some of Asus's assembly workers are leaving fingerprint oil and other stuff on contacts, it could certainly cause some issues over time: the oil, acid, moisture and salt in sweat can certainly accelerate galvanic corrosion and interfere with weak touch sensing signals. That could explain how some people are getting devices that work fine initially but end up with problems after a few months.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved JustSomeDude 11/20/13 9:45 AM
I have to agree... I now have a Nexus 5 and an iPad Mini Retina, and it's a pretty sick combination.  iOS is also a great platform for Google Apps.  I already have Chrome, YouTube, Gmail, Google Maps, Hangouts, Google Voice and Google Search installed, and I feel right at home in the Google environment on the iPad, and still have access to all of iTunes great apps.

You're right, there is a price premium when opting for the iPad Mini, but I think it is worth it for the long term stability/consistency of the user experience.  Unfortunately the Nexus 7 is just a lemon; there's just no other way to describe it.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved ADRz 11/20/13 12:36 PM
The Nexus 7 2013 definitely has many issues with multitouch.  As it is, most people are using these tablets as media consumption devices (as I do) and the multitouch issue is really peripheral or it is hardly noticed.  In my Nexus 7 2013, I have noticed that unless I type very fast, there are few issues.  Overall, the very nice screen and the stability in Wifi is a positive in this tablet and makes it very good for the tasks that I have assign it for.

Now, regarding other tablets, no the iPad Mini should not be a top consideration.  I suggest that the Samsung Note tablets (both the Note 8 and the Note 10.1 2014) are far better choices, although more expensive (but they deliver much more).  In fact, I have to say that the Note 10.1 2014 is an excellent example of the enhancements that a vendor can attach to Android.  Its multitasking capabilities and the utilization of an active digitizer with 1024 levels of pressure is a superb example of the enhancement of the Android OS.  Possibly, one may wish to wait for the Note 8 refresh (which should be coming shortly).


On Wednesday, November 20, 2013 9:45:33 AM UTC-8, JustSomeDude wrote:
I have to agree... I now have a Nexus 5 and an iPad Mini Retina, and it's a pretty sick combination.  iOS is also a great platform for Google Apps.  I already have Chrome, YouTube, Gmail, Google Maps, Hangouts, Google Voice and Google Search installed, and I feel right at home in the Google environment on the iPad, and still have access to all of iTunes great apps.

You're right, there is a price premium when opting for the iPad Mini, but I think it is worth it for the long term stability/consistency of the user experience.  Unfortunately the Nexus 7 is just a lemon; there's just no other way to describe it.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Colin Whiteside 11/20/13 5:55 PM
My ongoing issue now that the other multitouch problems seem to have fixed themselves is that now touch points that sit on approximately the same location in one axis (eg horizontally in line) will drag each other around in the other axis when moved (eg vertically). This makes twin-stick shooters essentially impossible to play.
Re: Nexus 7 2013 JSS15R: the touchscreen problem solved Daniel_S. 11/20/13 9:42 PM
From what I have seen, I think they all have that problem when fully isolated from any ground coupling. All three N7v2 and even my N7v1 had issues with axis crossing between multiple touches when operating on battery while lying on an electrically isolated surface.

I never noticed that problem on my N7v1 before because I mostly use it for reading and watching videos so I never thought of testing that until I read about this particular problem while investigating other issues I had been having with the N7v2's touchscreen.
Nexus 7 2013 JSS15R: the touchscreen problem still persists fED v 11/22/13 3:52 PM
I've just installed kit kat and my Nexus 2013 has returned from the dead. It was almost unusable for typing emails or even short posts. I had to use a bluetooth keyboard to not lose my mind in frustration. Now it's a breeze. I'm typing with it right now.
I've been frustrated since I purchased my Nexus now it's a proper tablet! I'm freakin stoked!
Nice save google!

I hope this update fixes everybodies problem, since it's such an awesome tablet. The screen is unreal!

Nexus 7 2013 JSS15R: the touchscreen problem still persists Coleman Jo 11/25/13 8:34 PM
My problem is a little different. Everything works great except the back space botton doesn't work. It works right after I type something but like if its on a note app or game like minecraft when I go to edit a note or sign the back space botton wont work. It also doesn't work after I search something, it will let me add on to what I searched but it wont let me backspace what was there. Another thing I have a nexus 7Wi-Fi JWR66Y and so does my sister but a few days ago she got the 4.4 update and I still dont have it. Is it not completely out or is my device defective.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Bogdan Emil Bunica 11/25/13 10:51 PM
I got the 4.4 update last night (the rollout time was not the same allover the world), but it did not fix the screen issues.
I will just use whatever patches the guys from XDS developers make. I lost my trust in Google and ASUS for good.
Nexus 7 2013 JSS15R: the touchscreen problem still persists manny ovi 11/26/13 3:04 AM
The kit Kat update didn't fix my problem. I was still having major ghost touches once the device warmed up. I did apply the ts20 image to the device and have noticed a significant improvement. There is some sensitivity issues but they have been more do to my quick typing.

For those who are waiting for kit Kat, goto settings → apps → all → Google services framework → delete data.

Then try to look for the update again. That should begin the download.
Nexus 7 2013 JSS15R: the touchscreen problem still persists manny ovi 11/26/13 3:04 AM
Nexus 7 2013 JSS15R: the touchscreen problem still persists Coleman Jo 11/26/13 6:55 AM
I assume you go to the Google services under running.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists manny ovi 11/26/13 7:04 AM
Nope, make sure you go to settings. then apps, then scroll to the right to view "ALL"
Google Services Framework should be an option under all.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Harish.harry 11/26/13 7:21 AM
Really its horrible I'm posses off with my nexus 7.after upgrading it to kitkat also didn't fixed the way issue.

Google what the is going on ?

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists frogman23 11/26/13 2:44 PM
Have at last received 4.4 here in France but alas it has not improved the touchscreen performance of my Nexus 7 2013. Still got sticky keys and the accuracy of the input is still up to a few millimetres out, notably in the bottom right quadrant of the landscape screen. I think I'll probably live with it but it's not the performance I was hoping for. If I was a games player, I'd be REALLY miffed.......
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Coleman Jo 11/26/13 7:11 PM
Hey I just got the update. It really worked thx. :-D
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Rob Ledrew 11/27/13 5:58 PM
I also have missing touches with the 2013. I already sold my 2012 which worked perfectly, disappointed.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists dr john1111111 11/27/13 6:49 PM
Update seems to have improved the whole unit,time will tell.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists anthony hologounis 11/28/13 12:23 PM
Wish I could say the same. First generation nexus 7. Upgraded it to 4.4 as it was available but still have the issue.
I am really disappointed. Wonder how long it will take to get fixed.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Mrtnd 11/29/13 4:14 AM
Same here, I just bought it, loved the tablet, and then the touchscreen started acting up.. Do I wait for another update, or should I be getting my money back?
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 11/29/13 5:59 AM
Do I wait for another update, or should I be getting my money back?

I had touch screen issues on 3 out of 3 N7v2 I have owned so I would not be comfortable with waiting for updates while the warranty and refund windows are counting down. I would return it and try my luck again in a few months, hoping production problems got sorted out.

Then again, with on-going reports of people still running into this issue two months after I returned my last v2, albeit not quite as frequently as they did two months ago, I'm starting to think I should just forget about the N7v2 and stick to my N7v1 until the N8/N7v3 comes out.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Mrtnd 11/29/13 6:05 AM
Thanks for your message. Fortunately, after a complete factory reset, the problem seems fixed (for now). Which means that on my device it seems like a software issue, as the touch seems very accurate and responsive now. Will let you know if the problem comes back. Hopefully it won't
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists anthony hologounis 11/29/13 8:44 AM
Thought I was close. Did a factory reset after 4.4 upgrade. Still have phantom typing. Not as bad as before but the device is still unusable.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists manny ovi 11/29/13 11:00 AM
Have you tried the ts10 20 or 30 img. Its on xda and the ts20 fixed my issue.

http://forum.xda-developers.com/showthread.php?t=2428133

Granted it does require a few modifications, but my n7 is 95% better.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists manny ovi 11/29/13 11:00 AM
(unknown) 11/29/13 1:19 PM <This message has been deleted.>
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Risheet Thanki 11/29/13 4:03 PM
Guys I just opened my nexus 7 2013 WiFi 16gb out the box and the touchscreen wouldn't even work. It was completely unresponsive. I couldn't get past the welcome screen. I will be returning it to John lewis tomorrow but just wanted to ask what should I test on the new device before I take it home?

The one I received was made 08.2013

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists anthony hologounis 12/1/13 5:54 AM
Thanks for the reply. Way more work than what I want to do though. Hoping Google is working on a fix.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists mousencat 12/1/13 11:33 AM
Just to give an update to my experience with google store. I returned the nexus 7 and it was delivered back to them and arrived nov17.

Google still have refund my money.  This is unacceptable!!!

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Kenton Stubbs 12/5/13 11:55 PM
I'm adding my voice.… oof course I'm att3mpting 9 wr8te his on m6 nexus.  Ahhhhh… damn near have to press as hard as I can pos
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Anastassios Retzios 12/6/13 8:50 AM
I can at least report that the upgrade to Android 4.4 has solved my problem, but this problem was never very pronounced to begin with.  It is surprising that the technical press has decided to ignore the matter, although I did communicate it to a number of commentators and sites.  I guess that the thought may have been that only a tiny minority of users were affected and it was not worth while reporting on it.
Alexander John5062 12/7/13 1:08 PM <This message has been deleted.>
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Alexander John5062 12/7/13 1:13 PM
I'm having the ghost screen bug its annoying as fuck! I can't fix it or read what the hell I'm typeing so if there's a spelling miss in this post I'm sorry I can't use my nexus7 with out loseing a eye if anyone can help me fix this please leave a post this is so annoy its the only. Bug I have on here ghost screen its like having 3 or 40 screens going super fast it's so buggy I'm seeing 6 keyboards buying like hell
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists dr john1111111 12/8/13 10:20 PM
kitkat made it worse and now ok google stopped working google will not repair mine nor issue a refund.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Matthew Anderson1992 12/9/13 7:59 AM
Unlock your bootloader and install clockworksmod recovery. From there delete all the system data (factory reset) and install a fresh copy of stock FW. Then install the cyanogenmod.zip along with the google apps.zip and the touchscreen issue is no longer an issue. I am currently running the latest stable cyanogenmod for Nexus 7 2nd gen 32gb. My original issues I were having were ghost touches, keyboard buttons "stuck" and random "odd" mixups with casual use.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists caseyolson 12/13/13 2:27 PM
Uggg I recently got that issue as well. Its so annoying and makes about half my games unplayable. Apps that require multitouch are incredibly hard to play. Is this a hardware issue or software issue? I read about the update that attempted to fix it but I still have it. This really sucks cuz its an awesome tablet and I've loved it before it got the glitch. Google needs to Fix it or just totally recall the Nexus 7 2 if it is indeed a hardware defect.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Tomsen 12/13/13 8:39 PM
I sent mine in and got the same sh!t back although they changed everything except battery and backcover. Will send it in a 2nd time and then get a refund.
Beside the hardware problems Google doing lot of bad things with Android nowadays. Combination of both makes me just want to live without Android or mobile computing, there are more problems than fun or usefulness...
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists saltyzip 12/14/13 2:35 AM
I'm on my third nexus 7 2013,last one stopped charging due to faulty USB port, but touchscreen was also still a tad problematic on it. I have to admit the replacement is now awesome, touchscreen and  performance is sweet.  So for all those with problems please RMA your device it's the only resolution for the problems your are experiencing.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Thejimpoz Sarzur 12/14/13 9:04 AM
I get mine yesterday and was not aware of this issue, screens hanged one time and just sleep and wake up and it was okay, I download a "painting" app and realize that theres a area where my single touch its duplicated... realy angry about this I will ask for a refund on Monday, the sad part is that there is no other tablet like this one... if I can get the refund I will go with apple thats it
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Rafael 12/14/13 9:16 AM
Apple is a choice as you mentioned, that is the route I took. Paid much more for the 32GB iPad mini retina, but it's nice to have access to both worlds, apple and android.

Or you can go with the:

8" LG Google Play Edition tablet
https://play.google.com/store/devices/details?id=lg_g_pad&hl=en

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists nonreality 12/22/13 1:50 AM
If you are having the missing touches problems and have to do multiple clicks to get results take off your magnetic case if you are using one. I just did that today and it solved my problems. Scrolling now works perfect and I haven't had to hit a key more than once when typing.  I was ready to send mine in for replacing it was so bad. I'm sure that this won't work for everything but it sure helped me.  I was using the Moko Slim fit case with the magnetic auto on and off.  I'll be digging the magnets out tomorrow. Hope this helps someone.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Aiden Foley 12/22/13 4:11 PM
I've been having multitouch problems on my nexus 7 2013 KitKat playing minecraft pe. I would love to fix it but I don't understand anything u r saying. Can you respond in something simple please? Thanks.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists caseyolson 12/23/13 6:34 AM
Thanks so much! While it isn't all the way perfect, taking  off my magnetic case seemed to improve it drastically.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists nonreality 12/23/13 1:07 PM
Glad that helped. Yeah mine isn't perfect but it's back to where I got it. It's always been less sensitive than it should be. Taking the magnet out of the case was simple. I just used a pin to find it and made a slice. Had to fool around with it to pop it out. It's under the hand grip on mine. A little glue and all is better.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 12/23/13 3:10 PM
Put your tablet on a non-conductive surface (ex.: wood or glass table) and see if the screen still works well with only your finger touching the screen to interact with it.

I'm betting your issues will be back and the real reason why removing the magnetic cover "fixed" your problems simply was that it removed the insulation layer between your hands and the back cover.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists nonreality 12/23/13 3:44 PM
I've been running it with the cover back on after removing the quarter inch magnet and it's working fine so far. I'll update if this changes. I keep trying different ways to see if I can make it miss touches but so far I can't. I hope it stays this way but like I said this may only help some people. Probably a small group but I thought I should post in case it helps someone else.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Iain Barlow 12/28/13 2:51 PM
Bought my wife the nexus 7.

Worked absolutely fine for a few days then random lockups/lag and multiple failures to recognise screen touch.

A reboot fixd it but only for a short while and the problem would come back and would only go away after a reboot.

Turned out to be Avast with Anti Theft. Uninstalled both of them and the problem has gone away :)

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Jacob Does 12/28/13 8:30 PM
I have a way we can get Google's attention. I too have problems with the display on mine and I uploaded a video today on how we can reach out to Google and have our voice heard. The link to the video is right here https://www.youtube.com/watch?v=9eC-4ZCJtM8&feature=youtube_gdata_player it would be helpful to everyone owning a defective nexus 7 2013 to share the video so that Google notices the problem. Thanks. All you need is an instagram or twitter.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists dr john1111111 12/30/13 3:17 AM
Still waiting Google Asus!!?!!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Cyrus Press 12/30/13 11:28 PM
want to tell me where the magnets are located xD? and would this take away the effect of automatically turning on the nexus?
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Cyrus Press 12/31/13 1:21 AM
Dude, you're totally right... I actually took it out of the magnetic case, and realized that it's true. However, I keep my tablet on my bed. I plugged in my charger, and put the case on. I realized that the touch was way more responsive than when unplugged. Then I took out the case, plugged it in and layer the nexus flat on a pillow. It was responsive. But when I took out the plug, it was not as responsive... Usually the unresponsive touches are with the odd parts of the fingers. Like for example... Using the right side of your left thumb to scroll a page. So I'm just guessing that this is due to some electrical charge/current misconduction or whatever... Is this a fixable problem without root or software tweaking? Or is there a case like the moko that we could use...?
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists jdog006 1/3/14 11:05 AM
Touch screen on the 2013 Nexus 7 that I bought for my wife for Christmas has the same electrical/grounding issue. Misses touches unless held in your hands. This appears to be a flaw affecting many, if not all new Nexus 7's. Not sure whether to return it or RMA to ASUS. I don't have much coincidence in Google and ASUS to actually fix it at this point. When people asked me for tablet recommendations in the past I always recommended the Nexus. I won't be recommending it any more and I regret my purchase of this new Nexus.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Aman Bains 1/3/14 5:03 PM
In portrait mode the top portion of the tab is less sensitive and misses touch totally if I keep the tab on a non conducting surface.
However if hold it in my hand or if it is touching my body sufficiently then the touch is good. So this is an emi issue. If an earthing outlet is provided to the tab the issue is rectified.
I can accept this as there is no other tab like nexus 7 2013.
Also ordered a slim case, plan to put 3-4 thin copper wires in the back, outside the back of the tab but inside the case, coming out from one side which can be touched to any conductor including myself.
Will update regarding my experience further. BTW I typed the entire post from the less sensitive area without a single missed touch. But I was holding it in my hands.
Nexus 7 2013 JSS15R: the touchscreen problem still persists troubbleshooter 1/4/14 5:58 PM
Same problem, I am sending mine back. I am unsure if a replacement will fix the issue. I do not think so.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists nonreality 1/5/14 8:54 AM
How does one go about returning one for repairs? What i mean is can you talk to someone and get some back and forth input going or is it all email or forms? Anyone here have any experience  with working with Asus on something like this? I mainly remember them from back in the 90's as they and Abit made the best motherboards for overclocking. Argghh, showing my age again.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists troubbleshooter 1/7/14 10:47 AM
I have to return my Nexus 7 (2013) touchscreen issues, Google and Asus make no statement.

Rubbish product philosophy.

I am actually quiet angry because I am almost certain the replacement will be faulty too.
On XDA developers people already identified a hardware issue, with the connection to the touch-screen panel.

Goodle or Asus could at least tell us if all devices are faulty, so we can move on and buy another device.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Vasyl Jablonsky 1/14/14 7:10 AM
Hello, had the same problem on just bought Nexus 7 (2013) @ KitKat 4.4.2 solved it by Factory reset and couple of restarts of the device.
Nexus 7 Grounding issue solved Shanto Khan 1/19/14 9:58 AM
I have been facing similar issues.. being unable to find any solution as I bought this product in my country (Bangladesh) this does not come with a warranty..I got frustrated and goggled almost every night since I bought it to find a solution..I also found that the problem was mainly assossiated with grounding issues, because when I connect the charger, the touchscreen behaves like any other iPhone or high quality smart phones, tonight I came across a Google search where I got a hint that taking of the screen protector or screen guard (a thin plastic layer that we put on the screen to resist scratches) will make the touchscreen work perfectly and it made sense because I also noticed if any of the edge of the tab has been touched by my skin the screen works well and so I took off the a screen protector and thanks to Allah (God) that it is working perfectly..by the way I wrote this whole paragraph by keeping on my bed surface and I haven't faced any typing mistake by the keyboard (so taking of the screen guard or protector... I hope this works for any of you.
Nexus 7 Grounding issue solved Shanto Khan 1/19/14 9:58 AM
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Shun Moore 2/12/14 10:54 PM
The hold upper half of my screen isn't working ..I have never dropped my nexus 7
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Joseph Eddy 2/16/14 3:23 AM
I have many ghost touches on mine, ITS SO FRUSTRATING OMG

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists bobby bah blah 2/26/14 2:17 PM
I have the same exact problem I've had my nexus 7 2013 for a year and its just starting to act up its rooted with stock and doesn't have a custom kernal just wondering did root have something to do with it or is it the screen
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists NeV3rKilL 2/27/14 7:51 AM
Did the new one the same problem?
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Adam Kaczmarek 2/27/14 12:56 PM
Hello,

I bought a N7 (2013) more than two weeks and give it back the next day. I had the same problem as you did. Today I received a fresh replacement which is - of course - faulty too :/ I'm very disappointed. I'm going to give it back tomorrow and I hope I will have my money back.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Daniel_S. 2/27/14 1:56 PM
I've had my nexus 7 2013 for a year
The N7-2013 has only been out for seven months, a little early to round up to a whole year IMO.

No, rooting has absolutely nothing to do with the touch-screen issues. As you can tell from the 4-5 threads with 300-1000 posts in them about touch-screen issues on the N7-2013 with various firmware builds, tons of people (myself included) had plenty of issues with the touch screen out-of-the-box or within the first few days of owning one. Some people started seeing problems after firmware updates while others have reported improvements. People's experiences with the touch-screen and other components varies wildly on the N7, which leads me to believe there were (and apparently still are) some significant quality control issues with it.

I have personally gone through three of them between August and October and had touch-screen issues of various severity on all three of them before giving up on it altogether.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists rslh 2/27/14 3:49 PM
I have the 2013 version and I get the non-responsive touch as well, but it only happens about twice a week, and I use my device everyday. When it happens, I simply turn the screen off and then on, that somehow fixes the problem. I hope this helps.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists David Marshall 3/9/14 8:40 AM
Do not buy this product asus and google know about these problems and they should be a recall andrefunded I won't be buying anything asus again .i have a 3 year iPad and not 1 problem I've had
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Maxwell Parrott 3/22/14 10:13 AM
By any chance have the users of those Nexus which have been playing up been polishing the screen to remove finger prints?  My wife's machine appears to be susceptible to this and the grounding of it with a usb cable certainly works.  The funny thing is that my older Nexus when polished with the same cloth in the same way does not appear susceptible.  The other interesting thing is that a good quality stylus seems to overcome the problem as well (both contact and lack of finger prints).   Max
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists nonreality 3/23/14 12:15 PM
My Nexus has had the problem of having to do multiple touchs to get a response. It's definitely a grounding problem and I was using a case that kept my hand too far away from the unit.  I  switched to a BobjGear case that has large rubber bumpers around it but very thin in the center on the back where your hand makes contact. I now have not had an issue in the 3 weeks that I've had the case. I guess it's either use this type of case or no case or send it back for (maybe)a good replacement. I personally don't want the hassle unless some other problem arises.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Sharon Austin 3/29/14 7:55 PM
I have horrible screen problems with my 2013--- and never had a problem with my first 7.  I see all these posts here but much of it is beyond my knowledge...I don't know what to do.  So frustrated.  And...I bought the expensive 32 g one! Don't know what to do.  😢 😢 😬 😠 😤 😢 😢
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists strongarm23 3/31/14 7:59 PM <This message has been deleted.>
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists strongarm23 3/31/14 8:00 PM <This message has been deleted.>
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Alvarris Swett 4/1/14 6:24 AM
This is what I did to fix mine! I hope this helps. I went to the developers option and checked "show touches" and it began operating normally after a day or so I unchecked it and it seems to be fine!!! I hope this helps!!!!
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Sharon Austin 4/2/14 7:24 AM
I appreciate you writing, thanks.  I am not finding that option or setting--- how do I get to that?
Thanks.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists strongarm23 4/2/14 11:46 AM
You go to settings. At the bottom, tap "About tablet". At the bottom, rapidly tap build number until you see "you are now a developer" appear. go back and you will see "{ } developer options". it's in there you will find it.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Fred Jacobowitz 4/2/14 12:35 PM
Nexus 7 2013
I have two and they both have problems. If I peck with my right hand and hold it with my left hand it works perfectly. If I lay it on a table and peck with one hand many presses are lost. 
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists strongarm23 4/2/14 12:40 PM
This is not a criticism.
 I also heard that if you tap the back you can get it to wake up from a low battery shut down, but I would not recommend it in any official way. If you read about the numerous ways in which "I got it to work for mine" solutions and tried them all to no avail you'll begin to understand how everyone feels about a hardware problem that ASUS is not publicly addressing. It would be a disaster for them to mention it and we are all to suffer. 
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Alvarris Swett 4/3/14 8:48 AM
At no point did I say that this was a guaranteed fix I was simply trying to help. At this point Asus doesn't seem to want to address the problem so we are stuck with a defective product. We could wait for Asus to do the right thing or find what may be a work around until they do. If my suggestion didn't work for you, then simply ignore it. I am NOT the problem nor did I design your defective unit. If I am bleeding to death I am not going to wait for an ambulance if the hospital is across the street. Mine now works so I can at least enjoy what I paid for.This is a lesson I learned from Toshiba waiting for them to fix the Toshiba Thrive it never happened.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Annoyed Google N7 owner 4/15/14 8:20 AM
I got my 2013 N7 when they first came out, and I've had issues with the touchscreen since day one, it's really frustrating because it's a nice device.

The only thing I have been doing is either resetting it, or more recently after reading it online, plugging the device in, this fixes the problem straight away which means it must be some sort of grounding issue?

I have an extended warranty on my one, I don't know if the problem has been rectified or not in the ones that's in the shops just now, it's going back anyway, might exchange it for an iPad mini instead.

Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists nonreality 4/18/14 2:58 PM
If you do send yours back please let us know what results you get. I've had no problems since going to a BobjGear case with a thin silicone back on it. With a fold back style case all kinds of missed taps and multiple taps also. Let us know, good luck.
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists nonreality 4/18/14 2:58 PM
Re: Nexus 7 2013 JSS15R: the touchscreen problem still persists Adam Kaczmarek 4/21/14 3:39 AM
We all have the same problem with the screen. 
My story short:

  1. Bought a N7 (2013) on 11.02.2014
  2. Returned it immediately to get it fixed.
  3. Got a new unit, same problem, returned it to get it fixed.
  4. ASUS "tried" to repair it (but we all now they can't).
  5. After almost 2,5 months I applied for a refund.
  6. Waiting...

You should all fight and get your money back.
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