|Samsung Galaxy Nexus Turns itself off and won't turn back on!||spclk||2/26/12 9:19 PM|
Device: Samsung Galaxy Nexus
Carrier: Virgin Mobile
Country / Language: Canada/ English
OS / Browser / build number (if applicable):
I previously posted a question because my galaxy nexus was restarting itself, sometimes freezing in the restart, etc. The advice I received was to uninstall apps reported to be the cause, etc. I have done this, however now my phone randomly turns itself off (with no power down screen or anything), just hours later when I go to make a call do I realize it has been off for who knows how long! SOOOO FRUSTRATING! Not to mention it refuses to power back on without a battery pull. I have tried calling my provider whom I purchased the phone from and because I am outside of the 2 week window they keep telling me, they'll have to send out a loaner phone and send mine in for repair. This is less than ideal I have taken time to put my contacts, info, etc into the phone and don't feel like starting over, etc.
I would really appreciate a timely response from someone working for android / google. I am really starting to think that this is a serious defect with ICS and probably not a hardware issue as it seems that there are countless people reporting this problem. Also, since it is such a prevalent problem why is there no fix for it yet?! I am getting tired of hearing that it must be an app causing the problem, after having uninstalled them, I can say that's not it..... plus what is the point of the phone if you can't install any apps? I guess I should have gone with the iPhone!
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||hack.operon||2/27/12 3:37 AM|
Post reference links of others reporting this issue to add weight.
While google listens to you can you post list shown in settings > apps > running?
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||spclk||2/27/12 9:16 AM|
Things shown under settings> apps> running are: settings, Google Voice, Google Services, Exchange Services (mail), Maps, Android Keyboard, Phase Beam (standard wallpaper) and that's it.
Links to other people complaining of the same thing:
And there are PLENTY more links I could post. If you read through any number of this you'll see countless people complaining about the same problem.
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||hack.operon||2/28/12 3:16 AM|
flagged. hope to hear from google on this thread soon.
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||mattsholtz||2/29/12 7:08 AM|
There are a lot of Nexus users that have taken their complaints to Google's Android Google+ page. Join us in fighting for better customer service and support. https://plus.google.com/104629412415657030658/posts
It is obvious that these forums being the only tool offered for customer support of the Nexus line and it's OS is not working. Almost every thread on this board goes ignored. Help the rest of us draw attention to this on Google+. Post all of your complaints on the Android Google+ page and do it as many times as you can. Also try to +1 every comment that has to do with this issue showing your support for finding a fix to Google's awful customer service. That way there is a visual representation of how many of us are tired of this treatment.
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||Paul||3/6/12 11:32 AM|
spckl, I recommend you check in with the company you purchased your Galaxy Nexus from about warranty service for your issue.
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||johnsnails||4/1/12 4:23 PM|
Having the same issue u describe, as are two friends of mine.
Galaxy Nexus - Telstra Australia.
NOT HAPPY GOOGLE!!!!!
Happens almost every day.
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||royalravee||4/1/12 5:32 PM|
I am having the same issue for the past 5 days... Its really frustrating..
Google do something.... I am not sure if this problem started after the android market is switched to play..
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||SURENDER 1||4/8/12 11:11 PM|
Google ,, android , what are you doing guys. i have Samsung galaxy nexus .and ,, you did a really shit job for galaxy nexus . this is really not good phone , i should gone for apple .,,bcoz galaxy nexus , just android says its multi tasking phone , i dont think so . bcoz if i open two three apps. in my phone .. or i do video chat its turn off itself ., with out any reason , even battery is full , everything is ok , it just turn off ... this is annoying . i thought it will be a nice phone with new ICS paltform .,so i did more than 4 months wait for this phone ,, now i regret , why i wasted my time for galaxy nexus ,, , and i m not the only one who complaint for this . thousand of people complaint for the same issue .. they have same problem . and i see many time my mobile get really hot its like temp . of mobile around 45 degree even i am not using the phone that time ...GOOGLE YOU SHOULD FIX THIS PROBLEM ,OTHERWISE U WILL LOSE YOUR CUSTOMER , BCOZ IF I HAVE THIS PROBLEM I WILL NOT ADVICE TO OTHERS BUY THIS PHONE AGAIN ,,, ,, I REALLY LIKE GOOGLE , BUT THIS TIME GOOGLE REALLY DISAPPOINTED ME .. SO SAD ,, , I REQUEST YOU PLEASE FIX THIS PROBLEM AND ADVICE ME WHAT I SHOULD DO ...
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||VivStreet||4/12/12 6:07 AM|
I've had the same thing happne to me twice in the past 24 hours. It's so frustrating!
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||SIEGE|MASTER||4/24/12 12:37 PM|
Having the same problem... i've turned off everything that can cause this, such as :NFC,Accountsync,All wireless networks,AutoRotate (and some apps like Galaxy Nexus LED notification) and the problem is gone for now.. dont know will it start again or not... I'll let u know if i can find the reason..
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||verong||4/24/12 8:56 PM|
Hey There Folks,
I ran into this problem with the older 3g samsung gem. I have been able to keep it from freezing up by
1. deleting call log regularly
2. deleting as many e-mails as possible
3. putting as many apps on the sd card as possible
4. downloaded "easy battery saver" which slows connect time about 15-30 secs
ok all this along with the occasional battery pull about 1 time per month. there is a code to punch in to do this without actually pulling out the battery. this is actually recommended by US Cellular my carrier
that is how mine works in order of my preference to delete things and play with the system on my phone
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||stammam||5/3/12 11:28 PM|
My device just "randomly" switches off (sometimes several times a day). After a long search for a reproducible cause, it seems safe to say that at least some devices seem to be extremely shock sensitive in the area right below the camera (on the back of the device). Even minuscule shocks to this area switch these devices off. Youtube-user 'jardinepatten' demonstrates this problem nicely in a video called "Galaxy Nexus Turning Off":
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||KocaKola||5/10/12 1:35 PM|
It happened my phone for the first time when I was asleep last night. Was hours late for work this morning!!
Thought some app drained the battery but I couldn't charge it or turn it on. When I pulled the battery and turned it back on I had 88% charge.
Don't think I touched it over night though apart from when I put the phone down on the locker. I can't reproduce the fault from the youtube video though and I don't want to hit it any harder.
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||verong||5/10/12 5:07 PM|
If it powers off then you have problems reactivating it then you should hold the power button down for 30 sec then release that should turn it back on sometimes you need to press until it starts back up.
as for it powering down constantly that is standby it cuts off certain feature to conserve power
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||duncanmhor||5/18/12 3:49 AM|
The standby is fine. However, I now have a Galaxy Nexus that sporadically will not wake, no matter how long the power button is held down for. The only way to get the phone to start is to remove and replace the battery
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||verong||5/19/12 2:25 PM|
That is an old problem. Has something to do with moisture inthe air dry battery connection has allways. Been the solution
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||sharonjl||6/4/12 4:06 AM|
Believe it or not the following worked, and I was just like WTF.
Take off the battery, get a lightly damp cloth, and go over the conductive part of the battery (the gold part), do the same on the phone itself. Put the battery back on. and BAM it turns on!
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||sharonjl||6/4/12 4:08 AM|
^^ Make sure the cloth isn't wet.
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||david.ctr||7/19/12 2:15 PM|
My Google Nexus is turning on and off.....I absolutely need it right now this very instance and it won't turn on.....Google/Samsung: what is the problem?
I need my phone NOW
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||holmsc83||8/12/12 10:12 AM|
I'm having this same issue and a battery pull is required. The suggestion to clean the battery connections would make more sense to me if my phone was restarting instead of just turning off. I'm looking for any additional help for those of us whose phones simply go black and won't turn on without a battery pull.
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||verong||8/12/12 10:48 AM|
Check your display timer factory set is 1 min you need to increase thatto 30 min. This will increase that time you have between it happening. If you goto blank screen hold power button for 30 sec then release. It will take couple min to reboot.
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||RomanUA||8/29/12 10:27 AM|
Hi guys...So, I got the same problem with my Nexus today, it turned off itself and none of the steps I took - pulling out the battery, powering through stock charger, etc worked out..So frustrating!!! Seems to me that the only way is to visit samsung official service...I'm in Urkaine now :(((( Bought the Nexus directly from Google a month ago or a bit more..
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||Lindav310||9/4/12 6:07 AM|
Okay, bought my phone August 22, and did not have this issue until this past weekend. Sunday and yesterday, the phone started this random shut down that everyone is discussing. I had downloaded and installed a couple of Clock widgets to try, but didn't like any of them so uninstalled them all. However, when I woke up this morning, the phone was off again. I turned it on, drove to work, and it was off by the end of the 25 minute drive. It is almost as if it is shutting off instead of going to sleep mode. So far, I have not had the issue with it not restarting without pulling the battery, a simple hold of the power button until the logo appears and it completes the boot, but like KocaKola's post, when I travel I use the phone as my alarm clock, and I cannot risk oversleeping.
I hope someone recognizes that this is a SERIOUS issue. I am personally not as concerned about missing calls, and now that I am aware this is happening, I will monitor the phone for power more frequently, but this should NOT be happening!
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||ericcsgmu||9/11/12 12:05 PM|
I too am having this issue. The phone was working fine today and put it down. Picked it back up and hit the power button and saw the google logo, pressed the power button again and it shut off. I have tried everything and the thing wont boot. Pulled the battery, plugged into USB, into AC adapter, swaped out to a spare battery, removed the sim and battery, held the power button for 5 mins, pressed the power with Up, down and both along with power button....everything. What is wrong with this phone that this simple issue came up out of the blue?!? never droped the phone or have any cause for it to do this all of a sudden. Any other suggestions?!? Thanks!
|Re: Samsung Galaxy Nexus Turns itself off and won't turn back on!||claude0710||9/21/12 6:40 AM|
i am also have this problem today!!! it shocks me!! i just bought my phone last month.. and it automatic shut down today twice! and i failed to open my device with the power on button.. then it suddenly jump out the android robot with the downloading word on the screen.. and i dont know what it means.. i dont have this problem before because all my system update is done by me manually.. and the second time of today.. i just connect it with my charger and i only can open it with hitting the power on button twice!