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Fire Stations - Automatically Pushing Text/Email Pages to Google Maps = Responding to Calls Faster

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Fire Stations - Automatically Pushing Text/Email Pages to Google Maps = Responding to Calls Faster Woodsboro Vol. Fire Company 7/6/12 5:21 AM

I have a suggested project for Google Maps, that would greatly benefit fire stations around the united states.

Many fire stations receive 911 pages via email/text messages these days, and fire companies (our fire company in particular) have been looking for an inexpensive solution to help us more quickly map out locations of incidents and better show what fire engine/ambulance/squad etc. are due for the emergency call.

Here are a few examples of how we are notified via text message/email (pushed by AutoCAD) of the type of incident / location / Map book to use, and dispatched units:

Example Page # 1:
[FredCo] CT: VEHICLE ACCIDENT WITH ENTRAPMENT / default LINKS BRIDGE RD/RAMSBURG RD CTHU MAP: 4335C5 Disp: A169,M17,RS16,E162,EMS900

Example Page # 2:
[FredCo] CT: UNCONSCIOUS PERSON / default 671 W ADAMS CIR WOOD MAP: 4335K6 Disp: A169,M17,16FR,EMS900

Example Page # 3:
[FredCo] CT: MENTAL PATIENT - NON-EMERGENCY RESPONSE / default 11818 CASH SMITH RD CKEY MAP: 4336C1 Disp: A169,9FR


It would be great if there was someway to push these calls to a google map (via email/txt message), so that it shows us where the incident is located, what units are due, and the suggested route to take.  We have monitors up at the station, but not a smart solution implemented yet. 

Was hoping this group could help.
Re: Fire Stations - Automatically Pushing Text/Email Pages to Google Maps = Responding to Calls Faster Fire Man Zeus 7/11/12 8:19 AM
My Fire Station is looking at doing this.  I actually know how to do it but you have to use Bing Maps, and have been able to send test pages.  All I have to do know is convince my Dispatch to use it.
Re: Fire Stations - Automatically Pushing Text/Email Pages to Google Maps = Responding to Calls Faster Fire Man Zeus 7/11/12 8:21 AM
GOOGLE, we would prefer to use you, all we need is a simple code on the site "E-MAIL" and that will allow us to send e-mail links to our phones as an SMS message. Please implement this feature.
Re: Fire Stations - Automatically Pushing Text/Email Pages to Google Maps = Responding to Calls Faster Geo Ryan 7/18/12 2:31 PM
Hello from Google, 

This feature request sparked curiosity from a number of members of our team. 

Not sure what level of integration you're looking for, but if you could get your system to also send a link to Google Maps, with the location portion of the text message as the query parameter, then you could just open that link on their smart phone, and click the point that comes up to get directions.  

Below are the links for the three examples shared, which should open equally well on a computer and a smartphone. Note the appended Town and State to the given geo data, for more consistent geocoding.  

Example Page # 1: 
[FredCo] CT: VEHICLE ACCIDENT WITH ENTRAPMENT / default LINKS BRIDGE RD/RAMSBURG RD CTHU MAP: 4335C5 Disp: A169,M17,RS16,E162,EMS900
(bad example, since it's not geocoding this one for some reason)

Example Page # 2: 
[FredCo] CT: UNCONSCIOUS PERSON / default 671 W ADAMS CIR WOOD MAP: 4335K6 Disp: A169,M17,16FR,EMS900

Example Page # 3: 
[FredCo] CT: MENTAL PATIENT - NON-EMERGENCY RESPONSE / default 11818 CASH SMITH RD CKEY MAP: 4336C1 Disp: A169,9FR 

Note that in addition to adding the town & state onto the location strings, we modified some of the strings to make them work in Maps. For example, in the first one, we replaced the slash "/" between the road names with " and "... though that didn't seem to help Maps find that particular one.  

We're interested in how your workflow actually occurs—are these text messages that arrive on someone's phone, or are the messages showing up on a computer screen? Are you trying to skip the step of copying and pasting the message into Google Maps, or looking for something more sophisticated?

If you can't modify the dispatch system to send such links, maybe you could build an Android App that intercepts text messages, extracts the location info, and constructs the GMaps query link, or just displays it on Maps itself.Truly custom functionality would be perhaps best achieved through development in the Google Maps API.

Also, as smolivert mentioned, we're interested to learn how this works on Bing Maps.

Cheers,
Ryan

Re: Fire Stations - Automatically Pushing Text/Email Pages to Google Maps = Responding to Calls Faster Fire Man Zeus 7/19/12 1:42 PM

The way I have my Dispatcher do it is
1) locate location in Bing maps (Bing maps has a "send to email" link built into it.)
2) select "directions"
3) type in closest fire station in point "A",  then select "email"
4) email link automatically opens up Gmail
5) subject line has location, all dispatcher has to do is type in type of insident.
6) select preset groups in contacts,  hit send.
7) dump phones get SMS message with incident type and location.  Smart phones get message and a link for a map with written directions.

System works now as is.  What would make it better is if Google Maps had the "email to" link (every one preferse Google maps).  When map link is sent to smartphone it goes to Maps, and gives us Google Directions.

What would make my Android Phone work better is if the text messaging program would. Allow me to select an email address for a coustom alert.??
Re: Fire Stations - Automatically Pushing Text/Email Pages to Google Maps = Responding to Calls Faster treebles 7/19/12 2:26 PM
The Send function is hidden inside the Link function (The icon of two chain links at the top of the left panel).
You should be able to send to e-mail addresses from there.
Is that what you think is missing on Google Maps?
Re: Fire Stations - Automatically Pushing Text/Email Pages to Google Maps = Responding to Calls Faster Geo Ryan 7/19/12 2:41 PM
Treebles is correct, we do have this functionality without any of the development work referenced previously.

This Help Center article should be of use:

Cheers,
Ryan
Re: Fire Stations - Automatically Pushing Text/Email Pages to Google Maps = Responding to Calls Faster Ping (Google) 7/19/12 2:51 PM
Hi,

After you search in Google Maps, you'll get a red pin on the map with an A in it.  If you click on any pin on the map, you get a box with a "more" menu in the lower right.  Inside the "more" menu is a "Send" command to send the address in e-mail.  Does that help?


—Ping
Woodsboro Vol. Fire Company 7/20/12 2:44 PM <This message has been deleted.>
Re: Fire Stations - Automatically Pushing Text/Email Pages to Google Maps = Responding to Calls Faster Woodsboro Vol. Fire Company 7/20/12 2:47 PM
Good Day Ryan,

I'm pleased to hear a response from GOOGLE, and that I was able to spark some curiosity.

Here are the work flows you were inquiring about Ryan.

Dispatch Work Flow in a nutshell:
  1. Call comes into 911 and reaches dispatch
  2. Dispatch keys the address or intersection into the AUTO CAD system.
  3. Dispatch sends information via AUTO CAD, which sends:
    • paper print out directly to the fire station's printer (detailed info on call)
    • basic page info to Codemessaging.com, which in turns sends basic page to our cellular devices/email (limited info on call w/ address and units due).
  4. Staff at station grab the print out from the printer (it is the devices that receives the calls the quickest over network)
  5. Staff at station open static map book, and locate address of incident.
  6. Staff drive to incident based on static map book.

The "FUTURE" Dispatch Work Flow that I'd like to see (roughly in a nut shell):

  1. Call comes into 911 and reaches dispatch
  2. Dispatch keys the address or intersection into the AUTO CAD system.
  3. Dispatch sends information via AUTO CAD, which sends:
    • instant paper print out to the fire station's printer
    • instant page info to Codemessaging.com, which in turns sends basic page to our cellular devices/email (limited info on call w/ address and units due), which can be pushed to a google map - I may be able to talk to code messaging on doing this using the code that you provided above.
    • Automatically display details on a PC monitor/tv in engine bay, which includes info of incident, units required, along w/ fastest route to the scene on a google map (where I think google could help). // I'm just not sure how to feed it the information from an email message or even parse a print out so that it would automatically display this info on a map.
  4. Staff at station grab the print out from the printer, which also includes google map showing fastest routes, and satellite views of the area (for water supplies, other access roads, etc.) 
  5. Staff drive to incident based on quickest route and can better plan where to draw water from.

The problem that I've seen at the station is that when the next volunteers arrive at the station to pick up the next unit to respond to the call, they don't have the paper sheet of the incident (since the first unit has it), and have to either reference their cell phones (w/ basic info.) or radio to dispatch for a repeat of the address.  If this detailed print or basic page was displayed on a monitor at the station in such a way that showed the details of the incident, the quickest route, the units due, I think we could respond to calls much quicker w/ less confusion.  It would also save stations around the globe money!

I've seen some expensive applications that have developed something similar to this, but vol. fire stations just do not have the money to pay for these annual subscriptions. I think Google could provide something just as good and offer to stations...which could reduce our response times, and help us save life/property. 

Again, thank you for taking time out to think about this suggestion for google.  I really do think it would be a benefit to fire stations, and directly benefit communities around the globe.