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Why has google transit stopped working for Orange County CA? please fix problem

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Why has google transit stopped working for Orange County CA? please fix problem james_englhardt 6/10/12 2:29 AM
i was just recently able to look at google transit so i could figure out a bus route to get from costa mesa to huntington beach. it is now telling me there are no routes because it can not retrieve the information. i need help figuring out why google transit is not working so i can fix the problem or so you can fix it asap. how would i get from victoria street in costa mesa to main street in huntington beach on the week days and weekends by bus? please help me! i need to figure out my routes or i will not be able to get to work. thanks for the help
Re: Why has google transit stopped working for Orange County CA? please fix problem james_englhardt 6/10/12 2:34 AM
https://www.google.com/maps?ie=UTF8&f=d&dirflg=r&hl=en&saddr=victoria+street+costa+mesa+ca&daddr=huntington+surf+and+sport+huntington+beach&ttype=dep&date=6/10/12&time=1:00pm

this link will show my problem. thanks again!
Re: Why has google transit stopped working for Orange County CA? please fix problem treebles 6/10/12 6:34 AM
Were you able to create these directions in the past? Or is this the first time that you try?
If there are public transportation directions between those two points this kind of failure is usually due to the transit agency stopping the feeds updates to Google or Google errors processing the transit feed from the agency.
You should contact the transit agency to let them know of the problem. I will do the same at my end and ask Google employees to investigate this issue.
Re: Why has google transit stopped working for Orange County CA? please fix problem james_englhardt 6/10/12 10:30 AM
i was able to do it 2 nights ago but then last night was the first time i have run in to this problem. it seems like there has been a lot of people who have had the same issue and then it has been resolved some how. thank your for the help and please keep me updated
Re: Why has google transit stopped working for Orange County CA? please fix problem treebles 6/10/12 10:36 AM
I will not hear from Google until Monday at the earliest.
Usually these problems resolve by themselves when whatever is causing problems with the transit feed is fixed.
Re: Why has google transit stopped working for Orange County CA? please fix problem KBlack2595 6/10/12 3:57 PM
this isent just ui am having the the same problem in oc with my iphone and the google maps web site it wont give me direction down the street to the market or to disneyland
Re: Why has google transit stopped working for Orange County CA? please fix problem KBlack2595 6/10/12 4:14 PM
aslo octa number is 714-636-7433
and i just called them and they sayed it is down because of the june 10, 12 schedule change
digsatman 6/10/12 4:21 PM <This message has been deleted.>
Re: Why has google transit stopped working for Orange County CA? please fix problem Argh Why 6/12/12 4:09 AM
I am having the same issue with Cleveland Public Transit.  Here is my link. https://www.google.com/maps?ie=UTF8&f=d&dirflg=r&hl=en&saddr=1442+Robinwood+Avenue,Lakewood+OH&daddr=2930+Prospect+Avenue,+Cleveland+OH&ttype=dep&date=6/12/12&time=6:58am
Re: Why has google transit stopped working for Orange County CA? please fix problem HarlequinDevon 6/19/12 10:00 AM
It's not working for areas around Philly either.
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 6/19/12 3:42 PM
Hey all,

@Argh - the feed should be back up for Cleveland. The link you provided seems to be be working. 

@Harlequin, thanks - I'm checking now to see what is happening with Philadelphia. 

Ryan
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 6/20/12 4:35 PM
Hey HarlequinDevon,

We're in the process of getting a new feed for Philadelphia that should be live again this week. 

Ryan
Re: Why has google transit stopped working for Orange County CA? please fix problem mynameistasty 7/3/12 8:21 AM
This isn't working for Greece either
Re: Why has google transit stopped working for Orange County CA? please fix problem ehg 7/3/12 9:35 AM
@mynameistasty:

what "Greece" are you referring?

it works for the  Greece in New York, USA. 
And in case you refer to the country Greece. 
Please note: public transit option doesn't exist yet for an  entire country and if it exist then  for some cities of the country only.
It exist at least for transit between  Athen & Piraeus in Greece.
Re: Why has google transit stopped working for Orange County CA? please fix problem ehg 7/3/12 10:46 AM
Hi  Ryan, there is an other transit issue reported for Czech Republic in city Brno.
I have directed the other user on this thread here as the one to escalate such issues to you.
Pleas take a look onto the thread.
Best Regards & TIA
ehg
Re: Why has google transit stopped working for Orange County CA? please fix problem ash1986 7/3/12 11:35 AM
many thanks for being so quick and on the ball really appreciate it.
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 7/3/12 2:03 PM
Exercise is good but that's quite a long walk. It looks like the agency's feed data for Brno expired when I looked; I'm checking with our contacts to see if they're aware and how soon we can get this back up (it's usually later in the week once we get the current data and then publish it.). Once I have an update, I'll post back here.

Thanks for the heads up EHG & ash1986. 

Also, if we get more details on the Greece issue, I'll follow-up there, too.

Kindly,
Ryan
Re: Why has google transit stopped working for Orange County CA? please fix problem ash1986 7/4/12 9:32 AM
Just wondering if you had heard anything back?

thanks
Re: Why has google transit stopped working for Orange County CA? please fix problem ash1986 7/6/12 1:35 PM
Do we have any updates as to when the issue in Brno is going to be fixed as its been down over a week now. I really need this service navigating without it is a nightmare

thanks 
Re: Why has google transit stopped working for Orange County CA? please fix problem anyretak 7/9/12 8:42 AM
Google maps public transit option stopped working for Guelph ON. As I rely on it to go to school/work, I'd appreciate if it gets fixed soon. Thanks.
Re: Why has google transit stopped working for Orange County CA? please fix problem MiamiNoob 7/9/12 2:38 PM
Miami Public transit feature stopped working 
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 7/9/12 8:52 PM
No details yet; at last check, we're still waiting to hear back from our contacts at the Brno agency. Let me reach out to get another status update.

Ryan
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 7/9/12 11:29 PM
Hi MiamiNoob + anyretak

Thanks for alerting us so we can fix these. It seems there are issues for both the Miami and Guelph feeds when I took a look. I'm checking with our team to verify.

Ryan
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 7/10/12 8:48 AM
Hi,

Brno and Guelph feeds will be back up later this week. We've contacted Miami and have asked them to update their schedule feed so it will be accessible via Transit.

Hope this helps!

Cheers,
Ryan
Re: Why has google transit stopped working for Orange County CA? please fix problem miami google transit help 7/11/12 10:57 AM
Hello,

Any updates on Miami transit?
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 7/12/12 2:30 PM
There's some errors in the feed that we've asked the agency to fix before it can be published again, otherwise it will continue to error (as you've experienced).
Re: Why has google transit stopped working for Orange County CA? please fix problem J Sizzle 7/13/12 1:23 PM
This is not good for google!  Apple has released the plans to have their own maps application.  I love google, but 10 days of this?  That's just crazy!  Why is this taking so long to fix?  What an inconvenience.  When will the google transit function of maps work again in Miami?
Re: Why has google transit stopped working for Orange County CA? please fix problem J Sizzle 7/13/12 1:24 PM
" errors in the feed"  How long does that take to fix?
Re: Why has google transit stopped working for Orange County CA? please fix problem J Sizzle 7/13/12 1:27 PM
Any word?  This google problem is gonna sell a lot of iphones.


-JSJ
Re: Why has google transit stopped working for Orange County CA? please fix problem BWCBoston 7/14/12 4:20 AM
Well, the Apple Maps app will be launching without offering public transit at all, so the Google problem probably won't sell that many iPhones on its own.

That said, I live in my Miami, and I do miss my iPhone's Google Maps app being able to plan commutes for me. I hope it gets fixed soon.
Re: Why has google transit stopped working for Orange County CA? please fix problem J Sizzle 7/14/12 7:07 AM
Well then I agree!  I hope they fix this soon!  What an inconvenience!


Re: Why has google transit stopped working for Orange County CA? please fix problem njaaaflag 7/16/12 11:07 AM
Is there any way to expedite this, a door we can knock on or something? Maybe they would straighten out of they knew the size of the jam they're causing.
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 7/16/12 11:13 AM
You can always politely contact the agency directly and relay how important it is to find them on Google Transit. 
Re: Why has google transit stopped working for Orange County CA? please fix problem njaaaflag 7/16/12 11:29 AM
MD Transit has released its own iPhone app.
Re: Why has google transit stopped working for Orange County CA? please fix problem njaaaflag 7/16/12 11:29 AM
Thanks, I'll try that!
Re: Why has google transit stopped working for Orange County CA? please fix problem xxSITOxx 7/16/12 1:13 PM
Don't Bother, The MD transit has incorporated google maps to work on their app as well.
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 7/17/12 9:16 AM
Miami has fixed the concern and updated their feed; it should be functional again soon. 
Re: Why has google transit stopped working for Orange County CA? please fix problem Justbecauze 7/17/12 4:51 PM
Im trying to use it today and it is still not working. i rely on google transit for alot of things this is stressful
Re: Why has google transit stopped working for Orange County CA? please fix problem xxSITOxx 7/18/12 6:04 AM
I just tried to plan my trip using Google Maps for the Miami Dade Public Transit and it seems to be functioning again.
Just as an additional test, I also went on the Miami Dade Transit iPhone App and tried to plan my trip and it worked as well.

YAY! FINALLY!

Download the Miami-Dade Transit Tracker

Don't miss your next train/bus. See the estimated arrival time of trains/buses approaching your Metrorail station/Metrobus stop. Store your favorite train stations and bus stops as favorites.

It is planned in the future that through this application, you will be able to see the location of your train/bus on a map, so you can visually track it as it approaches your Metrorail station/Metrobus stop. Currently, the Bus Tracker is limited to route 288, the Kendall Cruiser, which is the pilot route for testing. Live Tracking for other bus routes and Mover Tracker is coming soon.


http://itunes.apple.com/us/app/miami-dade-transit-tracker/id464426407?mt=8&ls=1
Re: Why has google transit stopped working for Orange County CA? please fix problem nicoladebari 8/19/12 7:46 PM
There is a bus stop close to my house that does not have one bus route that stops there. Im using Miami-Dade Transit. What should I do?
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 8/20/12 10:40 AM
Hey nicoladebari,

If you'd like to provide information about the stop, such as the location (street and cross street) and what bus is missing, we can follow-up with the agency to get it included in the schedule.

Cheers,
Ryan
Re: Why has google transit stopped working for Orange County CA? please fix problem nicoladebari 8/21/12 11:08 PM
There is no 72-South Miami eastbound at SW 157 Ave and 80st. Plus there is no 88- West Kendall Terminal westbound at SW 157 and 80 ST.
Please put them on the map.
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 8/27/12 9:56 AM
It looks like in both instances we're ignoring the stops and advising to walk; the second is particularly silly, advising you to walk and then ride right past your selected stop. 


I used the following schedules along with the street information you provided:

I'll work with the team to fix this, thanks for bringing it to our attention!

Re: Why has google transit stopped working for Orange County CA? please fix problem anyretak 8/27/12 11:01 AM
I also wanted to let you know there is still a problem with Guelph ON transit. The bus routs google maps give are incorrect. It tells to transfer from on bus to another, when the first bus actually takes me all the way to my destination. The bus transfers also doesn't give me the shortest time as they are faster options available even for bus transfer, which I don't have to take. I have confirmed this info with Guelph Transit customer service.
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 8/27/12 11:08 AM
Thanks, anyretak - could you please provide a concrete example/link that I can share with the team so we can work on improving this? I'm trusting you know Guelph much better than I do :)

Cheers,
Ryan
nicoladebari 8/27/12 11:44 PM <This message has been deleted.>
nicoladebari 8/28/12 12:01 AM <This message has been deleted.>
Re: Why has google transit stopped working for Orange County CA? please fix problem nicoladebari 8/28/12 12:04 AM

Thanks. Keep me updated on the progress and let me know when you guys have fixed it.

Plus this bus stop marker is in the wrong place should be before SW 158 AVE on 80 st. See Picture for details.
Re: Why has google transit stopped working for Orange County CA? please fix problem nicoladebari 8/28/12 1:01 AM

Pls fixed these on the Images. plus there are still more bus stops for the 88 that are still not on the maps. also the end destination for the 88A, 72A, 104 and 288 Westbound is 88 st and 162 ave NOT 88 st and 157 ave. Please keep me informed of all Updates and let me know when you guys have corrected the problems.
Thanks
Re: Why has google transit stopped working for Orange County CA? please fix problem nicoladebari 8/28/12 1:11 AM
Also the weekend loop at the West end of the route 104 has no bus stop markers.

Also why is it that when I call Miami-Dade Transit, I tell them of all these problems, but all they say is that have nothing to do with transit on google maps. then they tell me to contact you guys.
Shouldn't I just be able to call MDT and tell them the problems and they should fix it right?  But why won't they?

If you guys need anymore info don't hesitate to contact me on here.
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 8/28/12 11:08 AM
Wow - thanks for the extensive reports and images!

I've updated my notes with these fixes for our team. We'll keep you in the loop but are unable to specify a particular date in which this will be fixed as many factors are involved.

A few notes:

On the third, fourth, and fifth images in your second post, are you sure these are correct? When looking at the schedule, the only stop I see in the schedule for SW 152nd is at N Kendall Dr/SW 88 St, which currently appears on the station icon: http://goo.gl/maps/hCl7d 

On the last image:
It looks like the eastbound stop for the 288A appears at SW 80 and SW 157, not closer to SW 88 as you suggest. I'll make sure we add the schedule for that stop. 

The westbound station is across the street and has the schedule for the 288 when you click the icon. 

The 88 doesn't appear to travel via 157th, but via 152nd; the station icons reflect this.

Similarly, the 104 is listed at 152nd, not 157th; the station icon reflects this. Same for the westbound - I think you may have mixed up cross-streets:


"The end destination for the 88A, 72A, 104 and 288 Westbound is 88 st and 162 ave NOT 88 st and 157 ave."

See the sample Transit Directions query for West Kendall Terminal; this endpoint is correct, no? The options for 72 and 104 seem to be routing there based on my starting point:

You asked:
"Also why is it that when I call Miami-Dade Transit, I tell them of all these problems, but all they say is that have nothing to do with transit on google maps. then they tell me to contact you guys." 

Answer:
This is correct on their part, Miami-Dade only provides us the bus schedule information, they're unable to do fixes to the basemap, such as the misplaced station icons you reported, for example. 
Re: Why has google transit stopped working for Orange County CA? please fix problem nicoladebari 8/28/12 7:48 PM
You:

On the third, fourth, and fifth images in your second post, are you sure these are correct? When looking at the schedule, the only stop I see in the schedule for SW 152nd is at N Kendall Dr/SW 88 St, which currently appears on the station icon: http://goo.gl/maps/hCl7d


Reply:
If you check out those images they do have a stops for eastbound but they have no stops for westbound. The 88A bus does go westbound. It turns right on 152ave from 88 St then it go all the way to 80 st then it turns left till it gets to 157 ave then turns left there. Then it goes all the way down to 88 st.
All you guys need to do is add the westbound bus stops for the 88A on 152ave and 80 st.

You:
It looks like the eastbound stop for the 288A appears at SW 80 and SW 157, not closer to SW 88 as you suggest. I'll make sure we add the schedule for that stop.

Reply: The 288 does stop there going Westbound in the morning only. http://www.miamidade.gov/transit/library/routes/288.pdf This is the link for the 288 Route Map.

You:

The 88 doesn't appear to travel via 157th, but via 152nd; the station icons reflect this.

Reply:
It does

The 88A bus does go westbound. It turns right on 152ave from 88 St then it go all the way to 80 st then it turns left till it gets to 157 ave then turns left there. Then it goes all the way down to 88 st.
Here is the Route Map for the 88 http://www.miamidade.gov/transit/library/routes/88.pdf

You:

Similarly, the 104 is listed at 152nd, not 157th; the station icon reflects this. Same for the westbound - I think you may have mixed up cross-streets:
http://goo.gl/maps/pSASl

Reply:
It does go by 152nd ave, 157ave and 162ave. plus the weekend route out west you guys have no stops for it.
Here is the link for the 104 route http://www.miamidade.gov/transit/library/routes/104.pdf

You:

"The end destination for the 88A, 72A, 104 and 288 Westbound is 88 st and 162 ave NOT 88 st and 157 ave."

See the sample Transit Directions query for West Kendall Terminal; this endpoint is correct, no? The options for 72 and 104 seem to be routing there based on my starting point:
http://goo.gl/maps/nXyvJ

Reply:
The route you mapped out should of took you straight on a Westbound 88A bus straight to the West Kendall Transit Terminal. Which is why the end destination should say 88 and 162 not 88 and 157.

Reply back If you have anymore questions.



Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 8/28/12 11:57 PM
Thanks for the additional reply and links; I stand corrected :) I've updated our notes again with your feedback.

Given all the issues specific to 88A, I assume it's not in our feed right at the moment (just a hunch). But we're looking into it all.

Not sure if you've tried Google Map Maker, but given your local knowledge and attention to detail, it may be up your alley.


Re: Why has google transit stopped working for Orange County CA? please fix problem nicoladebari 8/29/12 1:00 AM
Ok I tried to use Google Map Maker but when i tried to place a Bus Stop on the map I get this message:

"New Bus Station

Failed to create feature

This feature has been locked. It cannot be edited

Please correct errors and submit again or cancel"

Then when I click on Fix Errors Now. It does nothing but take the message away and leaves just the pin on the map. I have no way of fixing the problem.

Re: Why has google transit stopped working for Orange County CA? please fix problem zzxjoanw 8/29/12 10:57 AM
It's not working for Baltimore, MD either.
Re: Why has google transit stopped working for Orange County CA? please fix problem anyretak 9/1/12 9:43 AM
For Guelph, I take route 2A which makes a loop. I get on at Woolwich St. at Evergreen, then go to Guelph Central Station, where the bus stays for a couple of minutes and then it goes to University of Guelph/ University Centre. The grand total time is 26 minutes. To go the opposite direction I take 2B which makes a loop the other way. When I try google maps from Speedvale at Woolwich to University of Guelph it gives the shortest time of 34 minutes and it wants me to transfer routes. On the way back from the University of Guelph, it gives me the shortest time of 24 minutes, but it wants me to transfer buses also. A funny thing, that on the way back google maps gives me route 2A (total time 41 minutes), when it should be giving me an option of 2B which goes the opposite direction and takes only 20 minutes.


http://guelph.ca/living.cfm?itemid=80465&smocid=2156
http://guelph.ca/living.cfm?subCatID=1578&smocid=2156

Thank you
Re: Why has google transit stopped working for Orange County CA? please fix problem zzxjoanw 9/1/12 9:53 AM
It"s working now.
Re: Why has google transit stopped working for Orange County CA? please fix problem Geo Ryan 9/17/12 3:30 PM
Is this still an issue for you? I'm unable to reproduce either, and I'm getting shorter times (10 and 6 minutes, respectively). I tried on desktop and mobile.
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