Help! Cannot join a Google hangout, keep getting same error message

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Help! Cannot join a Google hangout, keep getting same error message marla 5/25/12 9:09 AM
Hello,

I've been trying, for several days now, to join a Google Hangout I've been invited to, or to even to start one, and every time I get this error message:

A connection error occurred while loading this page. Please try refreshing the page

After I refresh the page, same message. Nothing ever loads -- no video, no nothin'. Just the google+ hangout logo. 

I've updated software, cleared caches, and tried on Chrome and Safari. I'm on a MacBook Pro running Mac Os 10.7.4.

Help! 

Thanks.


Re: Help! Cannot join a Google hangout, keep getting same error message + Gaurav Power Poster 5/25/12 9:14 AM
hello,

Have you been able to try uninstalling/reinstalling the plugin to see if that makes any difference? 
Any chance you've noticed if it happens on different browsers?  What type of internet connection do you have? Are there any error messages that pop up?
To send an issue about hangout In a Hangout > click on the gear icon (settings) > Report an issue >
Re: Help! Cannot join a Google hangout, keep getting same error message marla 5/25/12 9:19 AM
Hi Gaurav,
Thanks - I have not tried to uninstall/reinstall the plugin. 
It happens on both my browsers (Chrome and Safari). It's happened on my home WiFi and in other public WiFi's I've tried (at a hotel and coffee shop, and at the office).
As to your last question, that's the only error message I get. It loads for about 10 seconds, then stops loading, then the error message.

Re: Help! Cannot join a Google hangout, keep getting same error message Diane 5/25/12 2:00 PM
Hi marla, 

Have you been able to create a hangout in the past?

Thanks!
Diane 
Re: Help! Cannot join a Google hangout, keep getting same error message Alt. 5/25/12 4:30 PM
I too am having this problem. Cannot load Google Hangouts at all. I've used hangouts may times in the past. Problem occurs on all browsers, after clearing caches and restarting computer. Interestingly, I am able to join the hangout on my Android phone (same wifi connection).
Re: Help! Cannot join a Google hangout, keep getting same error message marla 5/25/12 4:34 PM
Hi Diane, 

Nope -- never. Very frustrating -- my office is moving onto this as a weekly meeting connection option, and I've been the only one not able to participate!


Re: Help! Cannot join a Google hangout, keep getting same error message Michael 5/28/12 6:10 PM
I've had the same problem for the past three weeks- haven't been able to load ANY google hangouts on ANY browser with ANY internet at all. Reinstalling/restarting doesn't help. Anyone figured out why it's happening yet? I used to be able to use google hangouts all the time :(
nalyn 5/29/12 11:17 AM <This message has been deleted.>
Re: Help! Cannot join a Google hangout, keep getting same error message Cesar 5/29/12 7:36 PM
Same issue!  Any solutions?
Re: Help! Cannot join a Google hangout, keep getting same error message jpbadonk 5/29/12 8:07 PM
Same problem here.  I found a listing of ports needed to be open on my firewall.  Google Firewall Settings

I turned off the firewall on my router and also added port forwarded for these ranges.  Nothing.

My android phone also won't connect through my home wifi network, but it DOES connect via 3G/4G.

Google talk w/ video chat works fine.

I'm using a mac w/ Chrome browser.
Re: Help! Cannot join a Google hangout, keep getting same error message JeremyTM 5/30/12 5:47 AM
I'm having trouble starting a hangout as well. The issue seems to have started failing since I updated to Mac OS Lion 10.7.4. (Though I'm not 100% sure it started after this update). I have been able to successfully enter hangouts easily before.

For me, the hangout starts, but the Google Talk Plugin crashes. Then after a few seconds, the hangout ends with reason code 3.

I have tried uninstalling and reinstalling the Google Talk Plugin / Restarting Browser / Restarting the Macbook. I've also tried in multiple browsers including Chrome, Safari, and Firefox.

Hopefully Google fixes this soon. I miss hanging out!
Re: Help! Cannot join a Google hangout, keep getting same error message 12oclockscholar 5/31/12 6:51 PM
Using Mac OS X v 10.7.3 (Lion), Google Chrome v19.0.1084.53 gave me the "A connection error occurred while loading this page. Please try refreshing the page." error message when I tried to create a hangout.  However, I was able to create a hangout using Safari 5.1.5 (7534.55.3).   
+ Gaurav Power Poster 6/1/12 7:43 AM <This message has been deleted.>
Re: Help! Cannot join a Google hangout, keep getting same error message + Gaurav Power Poster 6/1/12 7:45 AM
hello  marla


did you try with some other computer ?Make sure router and firewall are not blocking Google.Make sure you have the latest Flash Player installed.  
Re: Help! Cannot join a Google hangout, keep getting same error message arjunkv14 6/10/12 1:08 AM
I am also facing the same problem for the past 2 weeks.. I miss hanging out a lot.. I was able to it till last month. I tried mozilla, IE and chrome.. nothing works. Please help me out.
Re: Help! Cannot join a Google hangout, keep getting same error message jpbadonk 6/10/12 9:49 AM
Not sure what changed, but it now works on Safari for me.
Re: Help! Cannot join a Google hangout, keep getting same error message linda dee 6/11/12 6:47 AM
i have the same exact problem.  please let me know if you find a solution and i will do the same.
Re: Help! Cannot join a Google hangout, keep getting same error message Katherine G 6/12/12 11:02 AM
Hi all,

Thanks for the reports and sorry you're seeing this issue.  If I could have you try a different browser and then post to this thread the 2 browsers tried and the case ID that would be most helpful.  

To generate a case ID: 

In a Hangout > click on the gear icon (settings) > Report an issue > choose all three checkboxes > Submit  (you can choose automatic of you'd like to allow this to happen more sustainably).

Thanks again!

-Katherine

Re: Help! Cannot join a Google hangout, keep getting same error message Sean G 6/13/12 10:15 AM
Having the exact same problem as others - I can't even launch Google+ to get to the settings icon. The window opens, but nothing loads. 

Had this problem since last week. Latest Mac OSX. Latest firefox and chrome and just updated my flash as well this morning with no success.
Re: Help! Cannot join a Google hangout, keep getting same error message Katherine G 6/13/12 12:16 PM
Hi Sean,

Were you able to uninstall/reinstall the Google Talk plugin to see if that helps?

I'll be on the lookout for your response!  Thank you :)

Katherine
Re: Help! Cannot join a Google hangout, keep getting same error message jdub88 6/26/12 8:59 PM
I am now having this issue after a month or so of using hangouts.

Error Code 3 & an error with the plugin just as everyone else gets it.

I have uninstalled and reinstalled the plugins, uninstalled and reinstalled java, flash, chrome, and firefox.

Windows 7 Home, up to date
Chrome/Firefox/IE, all up to date



Re: Help! Cannot join a Google hangout, keep getting same error message Janibus 7/26/12 9:49 PM
I currently just had this problem with Error Code 3 today. I've tried uninstalling and reinstalling the plugin AND the Chrome browser. I tried accessing the settings within the Google Hangout pop-up, but it froze and gave me a black rectangle where the settings should be.

I'd also like to note, that when analyzing my settings for the webcam in the Chat settings within Gmail, my webcam does not show and only has a black rectangle. However, when using another program like ManyCam or starting-up Google Hangout, my cam does show. Changing sources within the Chat settings for video does nothing to reveal my webcam in that verification section of Gmail.

I've also tested through multiple browsers. Firefox gives me the same error, whereas IE9 is stuck on Verifying the installation of the plugin for Google Hangout.

Any thoughts?
Re: Help! Cannot join a Google hangout, keep getting same error message Janibus 7/26/12 9:57 PM
Note.

My Google plugin/chrome versions-
Google Talk Plugin v3.3.2.8436
Google Talk Plugin Video Accelerator v0.1.44.16 

Google Chrome 20.0.1132.57 m
Re: Help! Cannot join a Google hangout, keep getting same error message DougieFresh 7/28/12 1:03 AM
OMG MEE TOO!!! whats up with this , I have tried cache~ing out ,restarting modem router,install new talk,new browers updates,flash is fine,this is very frustrating...
Re: Help! Cannot join a Google hangout, keep getting same error message Mark0 7/28/12 6:05 AM
Yep same here even down to the black rectangle around settings and the gmail chat settings showing no video :/
In addition I also noticed that my chat times were exactly three hours off.

I also tried the typical solutions offered around the web. New browsers, reinstalling, all that good stuff no dice
Re: Help! Cannot join a Google hangout, keep getting same error message rcotrina94 7/29/12 2:56 AM
I still having that problem too, is there any solution?
Re: Help! Cannot join a Google hangout, keep getting same error message Dori, Google Community Manager 7/29/12 8:14 AM
HI everyone,

Thanks for the reports! The initial issue that we were experiencing on Thursday was resolved, so this may be a different concern. 

@Janibus, thanks for all the info!

@Everyone else: Are you receiving a specific error message? Can you please send what OS, browser version, webcam, and plugin version you're using? Also, does this issue persist across browsers? 

I'll investigate this further with the team. Thanks for your patience!
Dori
Re: Help! Cannot join a Google hangout, keep getting same error message Mark0 7/29/12 3:46 PM
OS- Microsoft Windows 7 Home Premium 
Error Code - 3 No [true ] or [false] afterwords
Browsers tried: Chrome+ Firefox
Firefox version: 14.00.01
plugin- latest
Re: Help! Cannot join a Google hangout, keep getting same error message Superjeep 7/30/12 1:01 PM
Had the same issue for almost a week now. 
Call error.
Try calling again, or restart your browser. Reason Code: 3

W7 ultimate 64, Firefox14.0.1  and Chrome 20.0.1132.57 m , Basic USB webcam, Newest plugin also deleted several times. ATI video card tried on 12.4, 12.6 and 12.7 beta drivers.

Been working perfectly and have not changed anything so this is very annoying.
Re: Help! Cannot join a Google hangout, keep getting same error message Peachy 8/1/12 10:47 PM
"It's totally fixed, guys.  We fixed the overall problem."

8/2 and everyone I asked who can't use hangouts when this started still can't use hangouts.

Apparently you guys need a new public relations department, or better communication, because it sure as hell isn't "fixed".
Re: Help! Cannot join a Google hangout, keep getting same error message Dori, Google Community Manager 8/2/12 1:18 PM
Hi Peachy,

Please see my previous post (from July 29).

No updates from the team yet about Error Code 3, still working on it.

Dori
Re: Help! Cannot join a Google hangout, keep getting same error message Dori, Google Community Manager 8/3/12 9:15 AM
Hi everyone,

Another user has found a workaround fix for this error code. Please check out @mjc's post in this forum thread.

Thanks!
Dori
Re: Help! Cannot join a Google hangout, keep getting same error message Mark0 8/3/12 1:11 PM
@Dori: It worked for me thanks!! Just a quick question though, how come the microphone has to work on the frequency of 44100Hz and not the others?
Re: Help! Cannot join a Google hangout, keep getting same error message Jonathan schelling 10/24/12 11:00 AM
I fixed this issue by going to this page: http://www.google.com/talk/

install both the google talk program, and the video chat plug-in

restart your browser, and head back to plus.google.com log in and start a hangout... should work fine.

I was having this issue on multiple browsers and on more then 1 computer, but this fix seems to have worked for both computers, although I have only used Chrome browser since the fix.

Hope this helps.
Re: Help! Cannot join a Google hangout, keep getting same error message Dori, Google Community Manager 10/24/12 11:03 AM
Great, thanks for the update Jonathan!! Glad this issue has been resolved for you, I hope the same for everyone else above!

Dori
Re: Help! Cannot join a Google hangout, keep getting same error message Patrick Bouvry 10/31/12 10:14 AM
Tried Jonathan's solution, still no success: "Please install plugin".
Re: Help! Cannot join a Google hangout, keep getting same error message Jamie Lowry 10/31/12 2:07 PM
I followed many of the suggestions including uninstalling and re-installing the plugin, and refreshing cache in the browsers. Ultimately, my solution came down to the folder where the plugin was stored having the incorrect permissions assigned. 


Here is what they were set to: 

And here is what I changed them to (which resolved the issue for me)


This folder is located in the root (not user) Library > Application Support and is called Google

Follow this Apple support article if you need help changing the permissions: http://support.apple.com/kb/PH10605

I would like to hear feedback from those who this worked for.


Re: Help! Cannot join a Google hangout, keep getting same error message Alexis Galovin 10/31/12 2:33 PM
me to1 its so hard!
(unknown) 10/31/12 4:19 PM <This message has been deleted.>
Re: Help! Cannot join a Google hangout, keep getting same error message Patrick Bouvry 11/11/12 11:07 PM
Dear Dori, Success !

Here's what the problem was: for some (maybe good) reasons, Google Chrome needs IPv6 to be working properly.  My IPv6 protocal was enabled, but in Device Manager there was the Teredo Tunneling Pseudo-Interface which could not be started due to Code 10.  This didn't matter to me as everything else except Win7 Homegroups (to which I found a workaround) was working perfectly.  Today, after I discovered the Teredo problem was linked to IPv6 not working, I found this SOLUTION, which solved my Homegroup problem, as well as Google Chrome's GoogleVoiceAndVideoSetup.exe plugin not being recognised once installed.

So that's it.  3+ months of anguish and frustration for a problem seemingly unrelated.
I hope this can help others in a similar situation.

Thanks Dori for your patience and help.
Patrick
Re: Help! Cannot join a Google hangout, keep getting same error message Arturs Adamovics 12/20/12 9:28 AM
hi Dori,

What is the solution for this problem on Ubuntu 11.10?

I've reinstalled video plugin and gtoogle-talkplugin several times and that hasn't helped.

Thanks,
Arturs
Re: Help! Cannot join a Google hangout, keep getting same error message Doug Walker 1/29/13 5:07 PM
C'mon Google...fix this please!  What bunch of "you know what!"
Re: Help! Cannot join a Google hangout, keep getting same error message Chad Ritchie 2/7/13 4:08 AM
This fixed post solved my problem accessing Google Hangout.
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