Categories: Report an issue : Account Access and Safety : Google Chrome :

Cannot remember my password for a separate gmail, google wants me to pay?

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Cannot remember my password for a separate gmail, google wants me to pay? sidelsky18 8/1/12 10:15 PM
So I forgot the password to an alternate gmail account I made a year or two ago. I used the "forgot my password" link and answered the security question correctly, but apparently that isn't enough for gmail and I had to fill out a questionnaire. That's fine, I filled in as much info as I knew, but now I have to pay for gmail to investigate for me to get access to the account back?

This doesn't make sense, I set up a security password for just this reason.

Re: Cannot remember my password for a separate gmail, google wants me to pay? bkc56 8/1/12 11:15 PM
That's an offer for prioritized account recovery support (paid support).  It's by invitation only, and totally optional so one can continue to use the (free) account recovery form if preferred.  But either way one still has to prove ownership to recover the account.  http://support.google.com/accounts/bin/answer.py?hl=en&answer=1752770

See the following article about how to recover a lost or compromised account:  http://gmailaccountrecovery.blogspot.com/
Re: Cannot remember my password for a separate gmail, google wants me to pay? sidelsky18 8/2/12 6:44 PM
So I will receive my account back even if I don't pay?

The email I received in response said:

"Hi,

We received your request to recover your Google Account XXXXX...@gmail.com, and we’d like to evaluate your account more closely. To continue the account recovery process, please visit:
https://www.google.com/support/accounts/bin/...

Thank you for your patience,
The Google Account Recovery Team"

Which implies if I don't follow that link (and pay) then I won't get my account back.
Re: Cannot remember my password for a separate gmail, google wants me to pay? bkc56 8/2/12 7:33 PM
Which implies if I don't follow that link (and pay) then I won't get my account back. 

Not form THAT submission, true.  But you can always submit more account recovery forms with better information to try and get the account back.