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Blackberry Gmail login gets "unexpected error occurred during program execution"

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Blackberry Gmail login gets "unexpected error occurred during program execution" christophberendes 9/25/11 7:40 PM
Always include:

Device: Blackberry 8330 (Curve)
Carrier:Sprint
Country / Language:English
OS / Browser / build number (if applicable):4.5.0.186
Gmail 2.0.6 pm on Blackberry
Google Authenticator 1.1.1

I have been using "require https" for laptop/browser logins successfully with Gmail, and added two factor authentication about six weeks ago. Have used Gmail app on my Blackberry all along as well, and of course provided an application specific code when I turned on two factor authentication.

Ten days ago, I used gmail on a friend's desktop, and forgot to sign out. So I revoked all my logins from my home laptop and changed my overall Google password. Home laptop Gmail access still works fine. 

However, Blackberry Gmail has not worked since. I can login with email address, including the gmail.com domain, and the password, but get only "unexpected error occurred during program execution". I do not get prompted for a two factor authentication code at any point. 

It does seem to attempt a login - I get a userid/password not recognized message if I intentionally enter the wrong gmail password. 

This evening, I downloaded Google authenticator, following the instructions as best I could from the " Help articles › Signing in › 2-step verification › Installing Google Authenticator" page (answer=1066447) [This system complained when I entered the URL to this page, sorry.)

I get as far as "Blackberry -> Setting up the app - step 2'. I can pull up the two factor authentication page on my laptop browser, but since I've set up 2 factor authentication long ago, don't see a link labeled "set up 2-step verification" . (I do see a "turn off" link but I don't want to do that.)

So I instead generated another app specific password to use with Google authenticator on the Blackberry, and it provided a 6 digit code. I signed out of Blackberry Gmail and then signed back in, but just get back the "unexpected error" response.

When this first came up - last week - I deleted and reinstalled Blackberry Gmail, to no effect. 
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" The C Man ((mobile laureate)elder advisor) 9/26/11 4:13 AM
You probably need to create a new pin for validation. If this is the case would you please come backso I can update my infomation?

If you have decided to use Two Step then you need to get a specific validation code for your phone and this will repeat every thirty days. If not:

You can try the Captcha page https://www.google.com/accounts/DisplayUnlockCaptcha from the phone's Browser



Other reasons for not being able to log in:

Occasionally, because of a font setting the first letter of a password gets capitalised so you could try typing the first letter twice and deleting the first of these.

A new possibility is that you now need an eight letter/digit password and seven letter/digit passwords are not being recognised.

If not then try:

In your pc try going to the bottom of your Inbox page and Last Account Activity - Close all other Activities and then sign out of Gmail including the iGoogle page.

Now pull the battery in the phone and give it as much time as you can spare before putting it back in and allowing the reboot. Try signing in now retyping in your full address including the correct Gmail/Googlemail. com and the password making sure it is exactly correct. Might take a couple tries but it should get there as this works for most applications.

One further problem could be if your keyboard is set to the wrong language which needs to be the same as when you originally created the account. This can be caused through an OS update.

Re: Blackberry Gmail login gets "unexpected error occurred during program execution" christophberendes 9/26/11 7:52 PM
I first turned off mandatory https for gmail on my laptop and also turned off  2 step verification, and was able to get back into to Gmail via the Blackberry Gmail.app.

Turned on mandatory https - all still good.

Turned on 2 step verification, and all was good on laptop, but back to the "unexpected error" message on the Blackberry via Gmail app.

Tried the suggestions, as possible - no luck. To wit:

I did not understand "You probably need to create a new pin for validation. If this is the case would you please come backso I can update my information?" so ignored it.

I have multiple 2 step verification codes - via "application specific menu", via Google authenticator on the BB, and via the printout of one time codes, but I am not prompted to enter them in the BB Gmail app.

Successfully reset the Captcha page via the BB browser.

Certain the password is correct- I typed in the calendar, copied it, then pasted it into the pw field.
(ALso, I noted earlier that I get a different message - non-matched userid/pw - when I intentionally type the wrong pw)

It is a nine character pw, so the 7/8 character issue presumably does not apply 

As a final step, I pulled the battery on the BB, then rebooted. BB Gmail still gets the "unexpected error" message. 

What's next?

Re: Blackberry Gmail login gets "unexpected error occurred during program execution" christophberendes 9/26/11 7:57 PM
Also tried to login via Google Maps app on the Blackberry.  No 2-step code query, just "login failed". 

But that's not as urgent, because login has NEVER worked for Google Maps on the BB, and I can live without it.
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" The C Man ((mobile laureate)elder advisor) 9/27/11 12:08 AM
You need a separate pin for each place/item you log into an account from and your Blackberry is one of these. Got to the page where you created your Two Step Verification (https://plus.google.com/settings/ will lead you there) and create a special one for your Blackberry. You need to do this every thirty days. As I have more than one account on my phone and each needs to be renewed every thirty days (plus my wife and I have tablets, netbooks and laptops which we are inclined to share when travelling)  I am not able to keep up with these so I went back to using a normal password only.

For those who want the maths: 2 phones (my own) + 1 laptop (shared) + 2 netbooks + 1 pad and 10 accounts between us would amount to 56 new verification pins every 30 days and if I need to use a hotel's terminal (it's happened) life becomes impossible.
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" christophberendes 9/27/11 6:17 AM
I've done that, many times. I have pins coming out of my ears.

My Blackberry Gmail app NEVER prompts me for the pin. How do I get it to do so? (I deleted the Gmail app from the BB last night, and downloaded/installed it again. Still no joy.)
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" The C Man ((mobile laureate)elder advisor) 9/27/11 6:22 AM
It won't prompt because it does not know what the problem is. You create the pin for it and once this is entered into the Password area then (still won't open your account) on you now (as far as I remember) enter your normal password.


Re: Blackberry Gmail login gets "unexpected error occurred during program execution" christophberendes 9/27/11 6:51 AM
Thank you. That did it. 

For the benefit of those who come after us, and perhaps me, if I forget once again:

Take the  16 letter  "application specific password" generated from " 2 step verification" -> "Manage application specific passwords"  and enter it INSTEAD of your Gmail password on the Blackberry GMail app login screen.

(I'm also guessing that Google Authenticator actually is no help for Blackberry GMail login, since it just generates numeric PINs, not the Application Specific Password.)
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" christophberendes 9/27/11 6:53 AM
For the benefit of the Gmail app maintainers, if such still exist: please find a better way to signal a password problem in this situation than the "Unexpected error" message I kept getting. 

Ideally, it would be "Application specific password required", but anything that helped the clueless user focus on the password issue would be better than what you've got now.
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" The C Man ((mobile laureate)elder advisor) 9/29/11 5:23 PM
Chris,

They actually can't do that, As I said the phone does not know what has happened.
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" bizfirstmag 10/4/11 6:21 AM
christophberendes

Thank you...you solved it for me, although The C Man opened the door.

But to be clear....it is not the pin from the Authenticator that needs to be entered but the full key generated from your Google accounts settings on your computer.

Nick

Re: Blackberry Gmail login gets "unexpected error occurred during program execution" john4th 11/22/11 7:00 PM
thanks to chris and C man.  I have been very frustrated for weeks trying to get this to work.  
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" spaniard05 2/28/12 7:08 AM
The The C Man
I am having the same problem that you are discussing here. I had to re-install the operating system in my BlackBerry and therefore my gmail application. Since I did that, I cannot log in to my account and I keep getting the message "An unexpected error occurred during program execution. Please try your operation again". 

The funny thing is that this happens only with one of my accounts (the primary one of course). The other accounts work perfectly.

I have tried everything you discuss here
- Created a new password (old and new already had more than 8 characters)
- Two step verification with application specific password
- Google authenticator
- Typing the password assuming the 1st letter the first time you type it gets capitalized
- Removing the battery and rebooting the BlackBerry
- Removing and reinstalling the Gmail application
- Log off all Gmail sessions from my PC

Is there anything else I can try? The part that I don't get is why I can log in to some of my accounts but not this one.

Thanks a lot for your help!!
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" The C Man ((mobile laureate)elder advisor) 2/28/12 7:15 AM
I'm trying to get some help with this issue. Personally I do not use the two step system.

Have you tried the one that used to get the best results and others reported leaving the battery out over night was the ultimate solution as it gave the servers the best chance to update?
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" spaniard05 2/28/12 7:19 AM
I have tried all of this and failed.

When taking the battery out, I only gave it a few minutes. But, I can try to leave it out all night see if that works.

What could be different between my multiple accounts that is making one of them fail to log in but not the rest? I have been trying to identify differences in account settings to see if that could be the cause. But, I have not found any.
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" spaniard05 2/28/12 8:50 PM
Hi The C Man,
I rebooted my BlackBerry and kept trying all day to sing in to my account. I finally was able to log in.

Thanks for your help!!!
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" The C Man ((mobile laureate)elder advisor) 2/29/12 2:18 AM
Brilliant! Thanks for coming back.
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" droid3samhall555 4/24/12 2:30 AM
You could try the Captcha page https://www.google.com/accounts/DisplayUnlockCaptcha from the phone's Browser

this works without 2-step verification

Re: Blackberry Gmail login gets "unexpected error occurred during program execution" Mark Cline - Canada 5/17/12 4:24 PM
I had the same issue after changing my password. I revoked the old Account Specific password for Gmail on BlackBerry, then created a new one. I entered the newly created password in and it seemed to fix the problem.
Re: Blackberry Gmail login gets "unexpected error occurred during program execution" jkannry 8/4/12 6:30 PM
Despite what it said above I had to remove gmail 2.07 and reinstall. Seemed to clear out cache with error.

Used bberry bold 9930 os7gmail 2.07

Before that I tried device specific pwd, turning two factor on off, clearing two factor before turning off, and pin. I agree pin has no role. Gmail authenticate either doesn't exist or can't find.

I'd like someone to tell me how to get 2 factor to
work with bberry gmail app

Re: Blackberry Gmail login gets "unexpected error occurred during program execution" jkannry 8/4/12 6:33 PM
And the google too hip it hurts video on 2 factor is out of date for bberry
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