|someone else is using my email address||kagreen||1/4/10 11:39 AM|
I am seeing that someone else is emailing people with my gmail account, He sent an email to himself (to my gmail acct) and has his name in the header. I wasn't overly concerned, until I noticed the email he had sent appeared in my sent items in gmail.
How is this possible?
Thanks for your help!
Operating system:Vista Enterprise.
Aantivirus software: Microsoft Forefront Client Security
|Re: someone else is using my email address||bkc56||1/4/10 11:51 AM|
If your account has been compromised/hacked/stolen you will need to check at least all of the following things:
Settings -> Accounts and Import -> Google Account Settings -> Change Password [pick a new secure password]
Settings -> Accounts and Import -> Google Account Settings -> Change Password Recovery Options [verify secret question, SMS and secondary e-mail address]
Settings -> General -> Signature [make sure nothing as been added]
Settings -> General -> Vacation Responder [make sure it's disabled and empty]
Settings -> Accounts and Import -> Send Mail As [make sure it is using your correct e-mail address]
Settings -> Filters [no filters that forward or delete e-mail]
Settings -> Forwarding and POP/IMAP -> Forwarding [disabled or correct address]
Settings -> Forwarding and POP/IMAP -> POP Download [disabled]
Settings -> Forwarding and POP/IMAP -> IMAP Access [disabled]
Keeping account secure: https://mail.google.com/support/bin/answer.py?hl=en&answer=46526
Protecting your account: https://mail.google.com/support/bin/answer.py?hl=en&answer=29407
If your account is compromised: http://mail.google.com/support/bin/answer.py?hl=en&answer=50270
|Re: someone else is using my email address||bkc56||1/21/10 6:42 PM|
It's impossible for two people to have the same e-mail address. This person must be using/giving-out the wrong version of his address which happens to be yours.
|Re: someone else is using my email address||bkc56||2/7/10 1:29 PM|
You ever get a wrong number on your phone, and when you tell them they have the wrong number they reply with "this was the number I was given"? Same thing. You can't control other people giving out the wrong e-mail address (or using it for forum registrations, etc). You can be nice and try to correct the problem by contacting the senders, or just ignore it. But a wrong number is just a wrong number. It doesn't mean someone else has the same phone number as you. It doesn't call for an investigation by AT&T (phone provider). It's just a wrong number. Same thing here.
|Re: someone else is using my email address||bkc56||3/31/10 7:04 PM|
This needs to be investigated by Google.
Without meaning to be too snippy, do you request the phone company to investigate when you get a wrong number?
It's the same thing. Someone is using the wrong e-mail address and you're getting the messages.
|Re: someone else is using my email address||bkc56||4/1/10 2:35 PM|
|Re: someone else is using my email address||bkc56||6/20/10 8:29 PM|
bkc56 is mistaken!
Wouldn't be the first time. I guess you will also claim that Google doesn't understand their own system when they say there is only one address and you're not getting anyone else's e-mail.
What happens if you use a different e-mail address and send two messages to: y...@gmail.com and y...@googlemail.com?
|Re: someone else is using my email address||bkc56||7/22/10 9:59 AM|
Please if somebody has a solution, I would like to hear it.
OK, here you go...
Dots in account names are not significant. That is, first.last@ is the same e-mail address as firstlast@. Receiving a message with an address with a different configuration of dots does not mean there are two accounts with the same name.
In like manner, @gmail.com and @googlemail.com are also the same and do not represent two different accounts.
In addition, first.last@ is the same as FIRST.LAST (or any other combination) and also does not represent two different accounts.
There are not two accounts with the same name and no one is getting e-mail that hasn't been sent specifically to their account.
That said... There is nothing to prevent people from using the wrong address when they send a message, or giving out the wrong address (like on a business card or when registering at a web-site) to others. Think of it as someone dialing the wrong phone number, or getting a couple digits reversed when giving the number to someone else. Getting a phone call because someone dialed the wrong number doesn't prompt one to contact the phone company and complain about two people having the same phone number.
Just to clarify, you are not receiving e-mail addressed to someone else, you are receiving e-mail intended for someone else but miss-addressed to you.
For more information see (especially the first item about user names with dots): http://mail.google.com/support/bin/answer.py?hl=en&answer=10313
|Re: someone else is using my email address||bkc56||8/28/10 4:46 PM|
Sorry, but my email address is set up as "firstlast@gmail" and the messages keep showing up in "first.last@gmail", a different person.
Are you saying you are in contact with the person who has the other form of the account (first.last) and they are getting your messages?
|Re: someone else is using my email address||bkc56||10/27/10 1:27 PM|
Therefore, my suggestion is that, unfortunately, if you do not care for what is happening, you can obtain another e-mail account and let those who you want to routinely e-mail have your new address.
That's flawed thinking because they do NOT have "your new address". Only you do. So if you abandon it for a new account, then no one has that address (even though the other person may continue to give it out to people or web-sites and wonder why they never hear back from anyone).
There's nothing wrong with abandoning your address if this problem is too big of an issue (the other person doesn't seem to ever get a clue), but just understand that no one else has that address but you.
|Re: someone else is using my email address||bkc56||11/5/10 6:13 PM|
so the mistake wasn't so clearcut as friends mixing it up.
Yea, she doesn't know her correct e-mail address either and used it on a web-site. Doesn't change the nature of the problem any though.
|Re: someone else is using my email address||wdurham||11/6/10 3:59 AM|
I can back you and bkc56 up totally on that one.
My boss got it into his head for weeks that my email address was firstname...@gmail.com, and sent all my mail to that address. So somewhere in the US there is a lady with the same name as me - but a DIFFERENT address - who has been getting my mail from my boss. She must be pretty confused!
My primary GMail address actually is lastname....@gmail.com. But my boss got it wrong.
And occasionally even *I* have to think hard before using it to register for various websites, etc!
So I solved that by creating a new GMail address for that purpose which bears no relation to my name so I can't get it wrong.
We all make mistakes and we all forget things. And it's very easy to forget, especially with a new account, that you couldn't get the name you first went for and had to choose an alternative...
|Re: someone else is using my email address||bkc56||11/9/10 11:53 AM|
...but not sure how to decipher the SHOW ORIGINAL Message.
You can post the headers here if you want, but there may not be anything useful in them. Hard to say.
|Re: someone else is using my email address||bkc56||11/9/10 1:32 PM|
Well I see an inconsistency between the FROM and REPLY-TO headers, as well as some other stuff that doesn't makes sense. I'm no expert, but something looks off to me - forged.
|Re: someone else is using my email address||bkc56||2/7/11 8:20 PM|
This shows that he was able to receive the confirmation e-mail.
No it doesn't. Some web-sites (including Fakebook) allow limited operations even before you have completed the registration. Some months ago a forum poster did some research and proved this on a number of sites. I wish I'd marked that thread so I could find it again.
|Re: someone else is using my email address||bkc56||2/9/11 11:23 PM|
I'm the poster who bkc56 refers to.
Wow, amazing you found this reference, and thanks for adding your comments. I've saved your link (although I'm not sure where google.bg is).
You really should formalize your research (and perhaps expand it) and write a knol. That would be really handy to refer to for some of these cases.
|Re: someone else is using my email address||kagreen||1/4/10 12:03 PM|
My account has not been comprimised....
Someone else has my exact same email address. when he emails, his sent emails are going into my sent items. e.g. order confirmations with his home mailing address, and subscriptions.
His name is similar to mine, so that explains why he would be using the same address, but doesn't explain how he obtained the same email address.
I know my acct has not been comprimised, I changed the password and same issue happened afterwards.
|Re: someone else is using my email address||billbutler||1/21/10 6:36 PM|
Someone is also using my account. I'm quite sure it's innocent, since his name is apparently the same as mine. But something's wrong when someone else can use my account. I keep getting personal messages to him, and some seem quite important. I've tried to reply and explain that it's the wrong person, but no luck.
I think there's something inherently wrong with Google's assignment system for names. I heard a rumor that Google ignores the period, and this might be the problem. But it's a major flaw that allows two different users to have the same address.
I'm interested in whether there's any solution.
|Re: someone else is using my email address||AsjaLovely||2/7/10 1:18 PM|
I am having the exact same problem as kagreen and billbutler. My account has not been compromised but I'm getting correspondence that is meant for someone else. I have replied to some of this people telling them that they are sending messages to the wrong person but to know avail. I wonder how many people are having this exact same problem? I think this problem warrents an investigation by google.
|Re: someone else is using my email address||My||2/7/10 1:29 PM|
"I am having the exact same problem as kagreen and billbutler."And the exact same answer is suitable for you: Someone misspelled his own email address / the email address he/she wanted to sent an email to. bkc56 gave the right answer one post above yours.
I don't think it's a Google business to investigate how many people are scatterbrained... ;-)
|Re: someone else is using my email address||My||2/9/10 5:39 AM|
No, it isn't! Please read the first paragraph of the help article linked below: . It's nothing alarming about how Google handles dots in email addresses.
 Receiving someone else's mail http://mail.google.com/support/bin/answer.py?hlrm=en&answer=10313
|Re: someone else is using my email address||Tom Weishaar||3/12/10 2:12 AM|
So bkc56 can you help me understand how someone else's name is attached to the following email address? Email...@gmail.com ? no dots, not a complex email address but I'm getting emails sent to MY email address with someone else's name in the header.
|Re: someone else is using my email address||notovny||3/12/10 5:57 AM|
1. The person who gave out the Email...@gmail.com address gave out an address he doesn't own, or
2. The person who sent the email copied down the wrong email address.
The name that shows up in the To: header is set by the sender. If, in my contacts, I were to set the name "Hesperides J. Bosporus" to the email random...@gmail.com, and used that contact to send email, the To: header would read "To: Hesperides J. Bosporous <random...@gmail.com>" when Random Googler checked his email.
|Re: someone else is using my email address||rbittman||3/31/10 7:03 PM|
Someone else is using my email address. Their name is very similar to mine. I believe it is innocent, but replies meant for them are coming to me. This needs to be investigated by Google.
|Re: someone else is using my email address||kagreen||4/1/10 7:43 AM|
It's quite obvious there is some sort of problem with Gmail..... I have had multiple message threads in my inbox where this other person with the similar name is emailing back and forth with another person...
It's not like someone dialing a wrong number, it's more like the old party line phones (If you know hwat that is).
I have changed my password several times and still can see this other persons email conversations in my Inbox.
Something is wrong definitely wrong!
But I am just dealing with it!!!
|Re: someone else is using my email address||robshipley||6/20/10 3:30 PM|
bkc56 is mistaken! I am having the same issue as the others that I am receiving mail with my email address in the header from a user with the same email address in the UK. I believe this is because UK users were not using the gmail.com suffix until recently. Now that this has changed there is a user with my email address. Between 20 - 30% of my email is now correctly addressed to me but clearly intended for him.
This is extremely annoying and I have tried to contact Google to get a resolution but so far with no response. Does anyone know how I can contact them - I've tried leaving messages at the unresolved problem box but so far no response.
Send me an email if you have any suggestions - robsh...@gmail.com .
|Re: someone else is using my email address||mdmgreen||7/22/10 5:27 AM|
I also have this problem! The email address that the other person uses is similar to mine but without the dot that I'm using. Everyday, 4 out 10 of the emails belong to that person. It's extremely annoying and I'm getting frustrated with this.
Please if somebody has a solution, I would like to hear it.
|Re: someone else is using my email address||lynnecooper||8/17/10 2:15 PM|
well, I am getting email meant for someone else, most recently her receipt for a hotel. her name is the same as mine and the email addresses are the same. When I was traveling abroad she was getting a ton of my mail and was actually irritated with some of my friends who were winding up in her in box. I don't blame her.
|Re: someone else is using my email address||SamPeabody||8/17/10 8:34 PM|
You are receiving mail intended for somebody else, but you do not have the same email address. That would be impossible, like saying that since you get phone calls for this other person all the time, you have the same phone number. Do you receive a copy of every piece of her mail or just some? Only replies from people she has emailed? If it's all of her mail, then she has made a mistake in setting up her forwarding settings in her email client. It's it's just some of her mail, then her friends/colleagues are making a mistake typing her email address, or she's giving out your email address by mistake. Her real email address is probably very similar to yours, with only a letter or a number different.
You say that she was receiving some mail from your friends and was irritated about it. How do you know? Did she call you on the phone or email you? If she emailed you, then you can use the full email headers (click "Show Original" on the drop-down menu next to the Reply button) to see what her email address really is. You can post the full header here if you're not sure what you're looking for. It's possible that she is completely confused about her email address, and has typed your email address in her "From:" and "Reply To:" fields by mistake, so that it looks like she is sending mail from your address, and when people try to reply to a message from her, that reply goes to you. This happens all the time because people make mistakes, and there are many examples of this and mistaken forwarding that you can read about on these forums.
Do you have absolute confirmation that she received emails from your friends (like forwarded copies of the actual messages)? It's possible that when you told her you were receiving mail for her, she thought you were trying to pull a scam, and she retaliated by saying that she was also receiving mail for you.
If she was really receiving emails from your friends, then either all of your friends mis-typed your email address the same wrong way, or you gave your friends the wrong address. Again, think of the wrong number example. If somebody tells you, "your friends called my house asking for you," you don't say that you have the same phone number. You say that your friends dialed the wrong number for whatever reason. You mentioned that this happened while you were traveling. By any chance, did you set up an automatic forwarding option on your email while you were traveling, perhaps to be able to check your messages from a secondary account or mobile device? It's possible that you set up forwarding wrong, accidentally forwarding your messages to her. Another case of "happens all the time."
|Re: someone else is using my email address||garyseidel||8/28/10 3:00 PM|
Sorry, but my email address is set up as "firstlast@gmail" and the messages keep showing up in "first.last@gmail", a different person. I have entered this a number of times, checked and rechecked, and the messages still go to the person with a "dot" in their address. Frustrating...
|Re: someone else is using my email address||hansellj||10/27/10 1:00 PM|
Man, bkc56 sure has over used the phone company analogy!!!
I have the same problem as everyone else that has reported someone using their e-mail account!!!! What bkc56 does not get, is people have signed up for an e-mail account and they/we feel since Google is so big and successful, we/they should have developed a system that does not have these problems. We expect to have a hassle free experience, and that is not too much to ask for!!! Unfortunately, that is not always possible when dealing with computers or computer software. After you get used to it, it may become a little easier to deal with; however, what is never easy to deal with is someone who thinks they know the answer to a question and uses a condescending tone while communicating their opinion.
We understand what you are saying "bkc56;" however, we disagree with you!!! So no matter how many times you repeat or use a different variation of your telephone company analogy, we will still not agree with you. We get that your point is correct in some instances, but we do not agree with you in every instance.
SOLUTION to the problem, which the people who are asking the question might also not like:
We have to assume there is a flaw within Gmail that unfortunately cannot be found or fixed at the current time. Google is so big, think about how many e-mail accounts they have given out...especially if they are covering other countries with the same e-mail system! Therefore, my suggestion is that, unfortunately, if you do not care for what is happening, you can obtain another e-mail account and let those who you want to routinely e-mail have your new address. I would also not make the e-mail address generic! For instance add some numbers to the first part of your e-mail address (and do not use any numbers that are personally tied to you...use 3, 4 or 5 random digits) and hopefully that will help. Orrrrrrr, the only other option seems to be deal with it...SORRY!! I really did not want to say that, because now I sound like someone else.
Also, Google has a lot of good products, so I would try them at least one more time.
Hope everyone has a great computing experience and good luck!!!
hansellj(soon to be changing his e-mail address!)
|Re: someone else is using my email address||hansellj||10/27/10 2:21 PM|
Please see the BOLDED portion of text below from my e-mail which you cut and pasted into your reply.
The BOLDED part is where I was advising people they need to send out their new e-mail address to those they wanted to have it. Sorry, but that was not flawed thinking, it was flawed understanding of what you were reading.
Have a good day!
|Re: someone else is using my email address||OverYonderField||11/5/10 10:58 AM|
I just settled my personal mystery of someone using my gmail address: A woman has the same name as I do, but her gmail account is lastname....@gmail.com. People she knew would not remember that and sent gmail to her at firstname.lastname, which is me. I also got her mail when something was ordered online, so the mistake wasn't so clearcut as friends mixing it up.
|Re: someone else is using my email address||jgoncalves||11/9/10 7:23 AM|
I am having this same issue as well -- getting e-mail sent TO ME, FROM ME (but really from another person) but not sure how to decipher the SHOW ORIGINAL Message. How can I tell where it is actually coming from?
|Re: someone else is using my email address||jgoncalves||11/9/10 12:51 PM|
|Re: someone else is using my email address||Alfaromeo90210||2/7/11 3:45 PM|
This seems to be a very common and recurring problem with Gmail. Someone is using my e-mail address, even though it is not compromised. Additionally, I can assure you that he is simply giving out the wrong e-mail address because one person has opened a Facebook account using my GMail account. This shows that he was able to receive the confirmation e-mail. I'm not sure how this is happening. I would love to see the activity log in my account. And I have changed the password and I feel that it is simply Google's fault rather than the people using my e-mail address.
|Re: someone else is using my email address||SamPeabody||2/9/11 9:22 PM|
I'm the poster who bkc56 refers to. When a forum member here said that they were getting emails from multiple companies saying that they had created a new account, I did a little test (bkc56, here's that bookmark for you: http://www.google.bg/support/forum/p/gmail/thread?tid=66ae076344c2dbb2&hl=en&start=53 ). The websites were TurboTax, JCPenney, Expedia, I See Color, and Bath & Body Works. I set up a new junk email address and then went to all of those websites and created accounts, giving them that email address. Some of them sent welcome emails, some did not. Not a single one of them sent a "Click here to confirm your email address and activate your account" message. They all allowed me to start editing my profile and options right away. TurboTax even took me straight to a form where they asked me to start filling out my financial information, and they didn't care that I hadn't confirmed my email address. I find it troubling that some of these companies don't require email confirmation before accepting sensitive financial information. If I had signed up with a financial website using somebody else's email address by mistake, and that person were malicious, they could use the password reset feature to gain access to my financial information. But it has nothing to do with Gmail.
Facebook is notorious for not confirming email addresses, and allowing people to sign up for new accounts with email addresses that they don't own. This obviously creates problems for those people as well. There have been plenty of complaints from both sides on these forums and on Facebook's help forums. Just for future reference, Classmates.com and Military.com also let people create accounts and set up profiles without ever having to confirm your email address (or at least they used to). I know this because my first ever email doppelganger signed up for these sites (and Facebook) a couple of years ago and gave them my email address by mistake. I started receiving emails from those sites, and she had entered enough personal information on her profiles that I was able to contact her and let her know about her mistake.
By the way, you *can* see the activity log for your account. In your inbox, scroll down to the bottom of the page, and in smaller print, look for something like "Last account activity: 43 minutes ago on this computer. Details". Click "Details" and you'll get a list of all the recent log-ins. The locations listed will probably just be your own home/work IP addresses and any libraries or coffee shops you log in from. There's no reason to suspect that anybody else is logging in to your email account, any more than receiving a bunch of wrong number phone calls should make you believe that someone is breaking into your house and checking your answering machine. You can also set up a suspicious activity alert, just to be cautious.
|Re: someone else is using my email address||kgriggsthebirddog||3/2/11 12:57 PM|
bkc56 is correct,
I have had this problem with someone giving my email out as there own. Nothing but stupidity on there part. Thinking they have set up an account but have not. For the people having issues do a test for yourself. From another email account ask a friend if you donot have one. Send a message to your email address inserting periods inbetween any of the letters or even all of them and I bet you will recieve the message.
|Re: someone else is using my email address||Crystal Cee - Community Manager||2/7/16 5:15 PM|
If you’ve follow the steps above and confirmed that your account has not been comprimised, but are still concerned that you’re receiving emails meant for someone else, there are three common explanations:
Your address is similar but has more or fewer dots (.) or different capitalization.
Sometimes you may receive a message sent to an address that looks like yours but has a different number or arrangement of periods. While we know it might be unnerving if you think someone else's mail is being routed to your account, don't worry: both of these addresses are yours.
Gmail doesn't recognize dots as characters within usernames, you can add or remove the dots from a Gmail address without changing the actual destination address; they'll all go to your inbox, and only yours.
Your address isn't listed at all.
If you don't see your email address in the To: or Cc: fields of the header, the sender has probably mailed you a 'blind carbon copy,' or Bcc:. The Bcc: field isn't displayed in the header of received messages. This means that you won't see your email address at the top of any message you receive as a blind carbon copy.
You're receiving spam that's not addressed to you.
The message you received was probably the result of a common practice among spammers called 'dictionary spamming.' Dictionary spammers often use a software application to randomly guess email addresses based on words in the dictionary. Spammers use these lists of addresses to send mass mailings.
You can find more information about these at our Help Center.