Categories: Ask a "how to" question : Managing Settings and Mail : Internet Explorer :

It's Not Only the Look ... It's the Functionality That Sucks

Showing 1-8 of 8 messages
It's Not Only the Look ... It's the Functionality That Sucks hulageek 4/22/12 6:06 PM
I can't get this new Gmail platform working right. I'm using Win Xp pro and IE 8.
The gear or gmail settings icon is not working. I can't get in to change anything. It had this awful blue 2 tone theme and it was hurting my eyes. Then somehow it changed to 2 tone yellow that you can't even read the white letters against it. But I can't get in to change any settings. When I click the gear the words come up "still working" and they never go away. Then after a while a pop up box asks me if I want to continue running the script. It just hangs at that point and I have to close the window completely. Has anyone else had that experience? Is there some way to fix this problem? I've cleared all caches and compatibility view is off. I need a solution. I use gmail for my business correspondence and Monday is just around the corner. Thank you.
Re: It's Not Only the Look ... It's the Functionality That Sucks spam.b.gone 4/22/12 6:11 PM
Let's get you hooked up with some IE-related advice. Click here: Typical Problems With Gmail's "New Look"
Another good advice is: try it in Firefox or Chrome too.
Re: It's Not Only the Look ... It's the Functionality That Sucks bkc56 4/22/12 6:25 PM
Please check CV again with these instructions...

Other people have reported similar problems with IE9 and IE8.  You should try disabling the Compatibility Mode:  http://mail.google.com/support/bin/answer.py?hl=en&answer=181472 (for some people adding google.com and then disabling it works).  Be sure to Uncheck the 3 options at the bottom: "Include Updated Website lists from Microsoft," "Display intranet sites in Compatibility view" and "Display all websites in Compatibility view."  And make SURE to restart your browser.
Re: It's Not Only the Look ... It's the Functionality That Sucks hulageek 4/22/12 6:59 PM
Thank you. I went and reviewed that article and the items in IE explorer. And I tried most of them. I Also tried chrome awhile back and I did not like it. It was very heavy in my system.  And I tried firefox about a year ago and immmediately got hit by a virus and it took my computer down. So I kind of wanted to stick with what is working safe and secure for my computer. But how do I get tech support to fix this running script error issue that is preventing me from entering the settings to change things so I can feel comfortable with it? And how do I get an easy way to get to my labels in the new format? I'm always fighting with the left side bar to try to find my labels. I use them all the time and don't want to fight with my own dashboard. I don't like disappearing toolbars. I want to see what I need to see and not try to figure out where google hid my contact labels. Thanks.
Re: It's Not Only the Look ... It's the Functionality That Sucks hulageek 4/22/12 6:59 PM
Hi there. Thanks for the reply. I know I was not using compatibility view but I went there anyway and tried to do what you said. To add the google dot com and then disable it hoping it would work. But as soon as it refreshed the screen it threw up that box saying a script is causing IE to run slow, do you want to stop. So it didn't help.

What else can I try.
Re: It's Not Only the Look ... It's the Functionality That Sucks bkc56 4/22/12 9:05 PM
Did you check the 3 boxes as specified?

After doing all that, did you restart your browser?
Re: It's Not Only the Look ... It's the Functionality That Sucks hulageek 4/23/12 1:48 AM
It said in bold letters to uncheck the 3 options at the bottom. None of mine were checked so I left them uncheckedc. Maybe I'm not understanding what 3 boxes.
Please clarify this. Thanks.
Re: It's Not Only the Look ... It's the Functionality That Sucks bkc56 4/23/12 9:07 AM
Yes, sorry, I left the "un" off of uncheck above.

OK, let's cast a wider net as your issue may not be CV related.

The following list may help you fix or diagnose the problem.

Have you tried clearing your browser's cache and cookies and re-starting it?

Have you tried performing the task in another supported browser or on another computer to see if it behaves the same?

Have you tried both the Standard, and Basic-html (http://mail.google.com/mail?ui=html) versions of Gmail to see if anything changes?

Have you tried temporarily disabling your anti-virus scanner to see if the behavior changes?  Don't forget to re-enable it after the test.

Have you tried disabling any other monitoring or internet protection programs (like Net-Nanny) which could be blocking Gmail?

Have you tried disabling any labs features you are using?  You can do this for all of them at once by using:  https://mail.google.com/mail/?labs=0

Have you tried disabling any browser add-ons or (for browser's like Firefox) running in Safe Mode?  Have you tried disabling/deleting any browser toolbars (like Bing, Yahoo, etc)?