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I can't access my Gmail account.

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I can't access my Gmail account. g_hun 5/16/12 1:36 PM
Hi,
I can't access my Gmail account since yesterday (pessy...@gmail.com). Even though I type my username and password correctly it says "Hey pessy...@gmail.com, is that really you? It looks like you’re signing in to your account from a new location" and asks for verification. But I remember none of my phone number, recovery email or security question. I'm trying to access from the same location I have always been accessing(Turkey) but it won't log me in. What do I do ?
Re: I can't access my Gmail account. wdurham 5/17/12 1:16 AM
Try the Help article about this for some suggestions: 

http://support.google.com/accounts/bin/answer.py?hl=en&answer=2506340
Re: I can't access my Gmail account. g_hun 5/17/12 5:16 AM
Hi wdurham,
The link says if you cant provide the information(verification)requested, you can access your account by resetting your password. But resetting password also requires verification and as I said before I remember none of those required information. I'm trying to access my account from the same location as I always did but somehow it asks for verification. Actually, my Youtube account which is linked with this Gmail account is more important to me than the Gmail account itself because I rarely used this Gmail address. So, what can be done to save my account?
Re: I can't access my Gmail account. g_hun 5/17/12 1:26 PM
Please, I need help badly. How can I access my account again ?
Re: I can't access my Gmail account. g_hun 5/18/12 6:54 AM
WHY WON'T ANYONE HELP? WHAT SHOULD I DO TO SAVE MY ACCOUNT? ANY SUGGESTIONS?
Re: I can't access my Gmail account. wdurham 5/20/12 12:35 AM
I don't know what help I can give you beyond what I already have.  

Google believes that your account is at risk, and won't let you sign in till you prove you are you.

If you do not recall any of your recovery information at all, and cannot give any proof that you are you, then I don't know what else to suggest. 

You could try this, but if you can't remember your basic information, you will find this pretty challenging:

Choose "I forgot my password"
Enter the account name that you are trying to recover
Solve the Captcha if one is offered to you
Choose "Verify your Identity"
Complete and submit the form. 
Re: I can't access my Gmail account. Judysam 5/21/12 8:28 AM
Can't access gmail account on Mac or Iphone.   keep getting "temporary error 500M" .  this has been going on for 2 days.  
Re: I can't access my Gmail account. g_hun 5/28/12 6:25 AM
On Sunday, May 20, 2012 10:35:16 AM UTC+3, wdurham wrote:
> I don't know what help I can give you beyond what I already have.  
>
> </div>
> Google believes that your account is at risk, and won&#39;t let you sign in till you prove you are you.</div>
>
> </div>
> If you do not recall any of your recovery information at all, and cannot give any proof that you are you, then I don&#39;t know what else to suggest. </div>
>
> </div>
> You could try this, but if you can&#39;t remember your basic information, you will find this pretty challenging:</div>
>
> </div>
> Start here - <a href="http://www.google.com/accounts/recovery" target="_blank">www.google.com/accounts/<WBR>recovery</a></div>
> Choose &quot;I forgot my password&quot;</div>
> Enter the account name that you are trying to recover</div>
> Solve the Captcha if one is offered to you</div>
> Choose &quot;Verify your Identity&quot;</div>
> Complete and submit the form. </div>

But I can access my other Gmail account and it doesn't ask me to verify nor says I'm signing from a new location. I created both accounts in the same location and have always signed in to them from the same location. So, can  you tell me WHAT THE F*** IS WRONG WITH GOOGLE?
Re: I can't access my Gmail account. Mike CH. 5/30/12 10:08 AM
Hi there,

We're really sorry to hear you had so much trouble signing in. We took a look at your case and tweaked the system a bit, you should be able to log in now as long as you sign in from the same location / IP address range you were using on the 28th May.

The reason you're having problems is because there was an attempt to hack your account, which we detected and blocked. When you sign in correctly you'll be required to pick a new password, because of that. However now we know your password has been stolen the ID verification system has become much more aggressive, because we can't always block every attack with our regular settings.

Please let us know if you are still having trouble. You might want to try a few different computers / devices you recently used, if the first one still sees the verification page.
Re: I can't access my Gmail account. g_hun 6/1/12 4:53 AM
Hi Mike CH,
Thanks for your support but I'm still unable to sign in. After reading your post I instantly tried signing in, typed my username and password and then a page came up asking for my phone number to text me a verification code. I submitted my phone number (not the one I submitted when I created the account, I forgot  that one which is one of the reasons I can't verify my account) and I immediately received an SMS text from this number (+447797990997) including a 6 digit verification code. I was redirected to a page to enter the code I received and after I entered the code the usual sign in page opened. When I tried to sign in I failed once again. Good old verification page!

PS: I tried with two other computers with no success.

Re: I can't access my Gmail account. g_hun 6/4/12 12:33 PM
The page that asked for my phone number to text me verification code said "We've detected unusual activity on your account"

Here's the screenshot.


Re: I can't access my Gmail account. g_hun 6/9/12 11:01 AM
Hey,somebody help me please!
Re: I can't access my Gmail account. The C Man ((mobile laureate)elder advisor) 6/9/12 12:01 PM
g_hun,

You will have to wait until Monday at least. Even Google Employees have to take a break.
Re: I can't access my Gmail account. g_hun 6/12/12 1:00 PM
Hey will you please help me?
Re: I can't access my Gmail account. g_hun 6/14/12 12:54 PM
Come on guys, I have been waiting for a reply for days.
Re: I can't access my Gmail account. g_hun 6/20/12 4:06 AM
HEY GOOGLE WHY DON'T YOU HELP ME!!?
Re: I can't access my Gmail account. The C Man ((mobile laureate)elder advisor) 6/20/12 5:06 AM
Judysam,

Please use the POST A QUESTION button to start a new thread as your problem has nothing in common with the subject of this thread.
Re: I can't access my Gmail account. The C Man ((mobile laureate)elder advisor) 6/20/12 5:07 AM
g_hun,

Trying to get you some help.
Re: I can't access my Gmail account. The C Man ((mobile laureate)elder advisor) 6/21/12 5:28 AM
g_hun,

Checked and been told you have regained access. Is this so?

Re: I can't access my Gmail account. Anna Mária Nagy 10/1/12 1:25 PM
The C Man (Elder Advisor - Mobile Laureate)於 2012年6月21日星期四UTC+2下午2時28分48秒寫道:
> g_hun,
>
> Checked and been told you have regained access. Is this so?



The C Man (Elder Advisor - Mobile Laureate)於 2012年6月21日星期四UTC+2下午2時28分48秒寫道:
Re: I can't access my Gmail account. Anna Mária Nagy 10/1/12 1:27 PM
g_hun於 2012年6月12日星期二UTC+2下午10時00分31秒寫道:
Re: I can't access my Gmail account. The C Man ((mobile laureate)elder advisor) 10/1/12 1:44 PM
Anna,

Love to help but what is the problem? If you have been locked out of your account you need to create an Account Recovery form using the "I cannot access my account" link from the sign in page. From the time you receive a reply you may need to wait three days and then, if you have not regained access, post the reference number from the subject line to here.
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