Categories: Report an issue : Reading and Receiving Messages : Computer email program (please specify: Apple Mail, Outlook, Thunderbird, etc) :

Gmail filters all messages from Google Voice as junk mail!

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Gmail filters all messages from Google Voice as junk mail! biophys 5/4/12 9:59 PM
I'd like to report an issue with Gmail:

Google Voice recently cancelled my number due to account inactivity.  Fair enough.  But the reason I didn't see either of the two warning messages (or the cancellation notice) until a couple of weeks after the cancellation happened is because -- get this -- Gmail identified all the messages from Google Voice [<voice-...@google.com>] as junk mail!   This happened with whatever Gmail uses as its default filter settings, since I've done nothing to configure the junk mail filter.   Further, while I access Gmail principally with Entourage, this wasn't Entourage's doing: checking Gmail directly on the web showed the Google Voice messages all went into the Junk Mail folder.   Fortunately, my semi-monthly check of my Junk Mail folder caught this in time, since Goggle Voice gives you an additional month after cancellation to reclaim you number.

Re: Gmail filters all messages from Google Voice as junk mail! Somnath. 5/5/12 1:10 AM
biophys,

Till such time the issue corrects, you can create a filter to prevent any more of them from going to SPAM.


Do the test search to ensure it is working and finding the correct messages, click on create filter with this search link, check never send it to spam box and then click on the blue Create filter.

Hope it helps.
With my best wishes,

Re: Gmail filters all messages from Google Voice as junk mail! biophys 5/5/12 1:49 AM
Thanks Somnath, I appreciate the reply.   But I was looking not for a fix, but rather an explanation from someone at Google explaining why on earth Google's email program would (in perhaps a delicious bit of irony) flag official Google messages as spam.   And I was curious whether others had encountered the same behavior.