Categories: Report an issue : Account Access and Safety : Mozilla Firefox :

Gmail buttons need alt tags

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Gmail buttons need alt tags hooverlibrary 4/26/12 2:30 PM
How do I find a list of all of the domains that Gmail uses for content delivery?

Our library web filter is filtering out the icons for Gmail buttons. Patrons are baffled when looking at their email. It seems like there could at least be an alt tag for the buttons. I realize that they are background images, but there has to be a text method of delivering button information; or maybe a way of switching to a text only mode.

Barring that, how do I find a list of all of the domains that Gmail uses for content delivery?

We need this so that we can add this to our web content filter allowed domains. These domains are not always obvious as the icon may be referenced in css or javascript only.

Furthermore, there is no way to "unblock" these assets as there is no page referenced where you would normally get a way to unblock the page.

One such asset delivery is:
ssl.gstatic.com

Our filter
http://www.m86security.com/

Thanks!

Re: Gmail buttons need alt tags Deman_Nu 4/26/12 5:14 PM
Hi hooverlibrary. What is it you are trying to do, put text on the buttons instead of icons? If so, that is an option on the General tab in Gmail Settings.
Re: Gmail buttons need alt tags hooverlibrary 5/8/12 2:42 PM
Thanks for the response. It's not about our personal settings. We have hundreds of patrons a day using google. We would like proper alt tags.

All of the buttons are filtered out so nothing shows in their place. The email list is the only thing that you can see. You can't even see the gear icon or the logout selector.

Patrons are utterly confused until we can unblock the images that are being filtered out.

I can't change the settings because we cant see the buttons, even if I could convince a patron to do it.

Visual attached. The only thing I blurred was our email address.

Re: Gmail buttons need alt tags Deman_Nu 5/8/12 8:15 PM
This is somewhat in priority order from the most likely to help down to some corner-case fixes.

Have you tried clearing your browser's cache and cookies and re-starting it?

Have you tried performing the task in another supported browser or on another computer to see if it behaves the same?

Have you tried both the Standard, and Basic-html (http://mail.google.com/mail?ui=html) versions of Gmail to see if anything changes?

Have you tried temporarily disabling your anti-virus scanner to see if the behavior changes?  Don't forget to re-enable it after the test.

Have you tried disabling any labs features you are using?  You can do this for all of them at once by using:  https://mail.google.com/mail/?labs=0

Have you tried disabling any browser add-ons or (for browser's like Firefox) running in Safe Mode?  Have you tried disabling/deleting any browser toolbars (like Bing, Yahoo, etc)?

Have you tried disabling Settings->Offline->Offline Mail if you use it?

Have you tried disabling Settings->Buzz and any other additional products associated with your account?

Have you tried going to Settings->Account->Browser Connection and tried both types: http and https?

Have you updated your browser to the latest version?

For more information see:
Clearing Cache:  http://mail.google.com/support/bin/answer.py?hl=en&answer=8840
Clearing Cache and Cookies:  http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050    
Supported Browsers:  http://mail.google.com/support/bin/answer.py?hl=en&answer=6557
Re: Gmail buttons need alt tags hooverlibrary 5/9/12 6:59 AM
>This is somewhat in priority order from the most likely to help down to some
>corner-case fixes.
>Have you tried clearing your browser's cache and cookies and re-starting it?

Yes. Many times. We have 100s of computers that also replicate this behavior.


>Have you tried performing the task in another supported browser or on another >computer to see if it behaves the same?

Yes. It is the same in both ie and Firefox.


>Have you tried both the Standard, and Basic-html (http://mail.google.com
>/mail?ui=html) versions of Gmail to see if anything changes?

We had not. I just tested it and it does seem to fix the button issue.


>Have you tried temporarily disabling your anti-virus scanner to see if the >behavior changes?  Don't forget to re-enable it after the test.

This does not fix the trouble.


>Have you tried disabling any labs features you are using?  You can do this for >all of them at once by using:  https://mail.google.com/mail/?labs=0

This is happening to hundreds of users in our public library. I do not think that this is the trouble.


>Have you tried disabling any browser add-ons or (for browser's like Firefox) >running in Safe Mode?  Have you tried disabling/deleting any browser toolbars >(like Bing, Yahoo, etc)?

No. There are no add-ons or toolbars enabled. Our computers are public computers.


>Have you tried disabling Settings->Offline->Offline Mail if you use it?
Don't use it.

>Have you tried disabling Settings->Buzz and any other additional products >associated with your account?

Don't use it.


>Have you tried going to Settings->Account->Browser Connection and tried both >types: http and https?

I assume this is the same as typing mail?ui=html at the end of the domain. It works. I cannot change settings for hundreds of random users in the public libraries.


>Have you updated your browser to the latest version?

No. Will do during the next software roll-out. Since it happens in both ie and Firefox, I imagine that it is not a browser issue.

I really appreciate your time with this!

I would also like to reiterate for Google that the architecture for the new gmail is fundamentally flawed. In the event that background images are blocked by a web filter, firewall or virus software the new interface becomes unusable. See attached image.

In the event that there is a web filter present, you normally would get an option to turn off blocking. In this case though the option is not present since the images are just an asset loaded in the background. I wish filters were better about this, but they are not.

Please either put the background images on the same server as the gmail html or re-architect the design to incorporate alt tags.

Thanks!
-Mike

Re: Gmail buttons need alt tags Deman_Nu 5/9/12 9:02 AM


>Have you tried going to Settings->Account->Browser Connection and tried both >types: http and https?

I assume this is the same as typing mail?ui=html at the end of the domain. It works. I cannot change settings for hundreds of random users in the public libraries.

No, it is not the same thing. mail?ui=html puts you in "Basic html mode," which is completely different from changing the setting for http vs https mode. Please try that for at least one ID to see if it solves the problem. That would at least point to where the source of the problem might be.

>Have you updated your browser to the latest version?

No. Will do during the next software roll-out. Since it happens in both ie and Firefox, I imagine that it is not a browser issue.

Depending on whether the systems have supported versions of the browsers (ref: http://support.google.com/mail/bin/answer.py?hl=en&answer=6557, it might very well be a browser issue. Today's browsers provide capabilities that were not available in older browsers (or didn't work properly). You should expect that Gmail--and other Google products--will not work properly if your systems have browsers that are not at the levels shown in the document above.

What versions of IE and Firefox do you have installed?