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Where did "View Entire Message" line go?

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Where did "View Entire Message" line go? Tamayo 10/3/12 6:36 AM
Hi there,

I cannot view "clipped" messages now. There used to be "View Entire Message" function that opens another window and displays the entire message. Until yesterday. Today, messages are just clipped in the middle, there was no "View Entire Message" sign, and the whole message will not be displayed no matter what -- I tried to print it, forward it, tried to change my settings -- all in vail.

I could see the entire message, though, when I used Outlook. Still, I would like to use Gmail at home. I would really appreciate any help!

Thanks a lot.  
Re: Where did "View Entire Message" line go? Reese8 10/3/12 6:45 AM
I'm getting the same problem.  I can tell that the message is still there, as I could see it (mixed with lots of formatting code) through the View Original function in the basic HTML version.  This happens in Firefox, Safari, and on my iPod (though the cutoff point on my iPod is slightly different).
Re: Where did "View Entire Message" line go? Ahirini Deb 10/3/12 7:43 AM
I am facing the same issue too.
Can you please tell me how to view it on Outlook?
Re: Where did "View Entire Message" line go? Reese8 10/3/12 8:14 AM
There's another thread on this at
http://productforums.google.com/forum/#!category-topic/gmail/reading-and-receiving-messages/wyIDyQbVlD8
, but that doesn't have any answers yet either.
Re: Where did "View Entire Message" line go? Reese8 10/3/12 9:33 AM
Another new thread on this:
http://productforums.google.com/forum/#!category-topic/gmail/reading-and-receiving-messages/XRHfIgswaTY
Re: Where did "View Entire Message" line go? Reese8 10/3/12 9:35 AM
And another:
http://productforums.google.com/forum/#!category-topic/gmail/reading-and-receiving-messages/BCKzUG0FWVk
Re: Where did "View Entire Message" line go? Randy23 10/3/12 12:43 PM
We are having the same issue company wide on new and old email  but the "message text garbled" and "show original" do display the full email (no pictures or images in content).  Also, Thunderbird displays the message in full but forward from Thunderbird back to gmail and same thing.  You have to copy and paste the contents from the "show garbled" view into a new message as you can not forward that view.  Annoying..
Re: Where did "View Entire Message" line go? Michelle 10/3/12 1:15 PM
Hi everyone. We're taking a look at this issue. Thanks for letting us know about it!
Re: Where did "View Entire Message" line go? ctlim888 10/3/12 10:28 PM
I am having the same problem. Is there any solution yet?
Re: Where did "View Entire Message" line go? ctlim888 10/3/12 10:30 PM
Same problem. Still waiting for the fix.
Re: Where did "View Entire Message" line go? Heyden 10/4/12 12:49 AM
Thanks Michelle. Thanks everyone for bringing the matter to attention.

Keeping my fingers crossed. I have been on the edge. I am close to being an atheist, but now I am literally praying that the "conversations" come back to normal.

Re: Where did "View Entire Message" line go? adncnsn 10/4/12 1:38 AM
We are missing not only the tail of the messages (which used to be seen by clicking "view entire message"), but we are actually missing the entire content of the email.  It appears blank.

And it isn't just just new emails either.  Old emails received and read months ago, which previously showed the first bit and the "view entire message" link are now entirely empty as well.

Sorry Google, but if you want to be a credible business email solution you will need to do better than this. We are forwarding everything to Hotmail so we can read it, for god's sake!

Re: Where did "View Entire Message" line go? Nic Marsh 10/4/12 4:17 AM
Hi, this is also a huge problem at my workplace where we use gmail and need to share long messages. Right now I can't see more than 90% of a long email list (looking at view original works, but as there is a lot of code the message is unreadable).

If its not fixed within a few days we'll need to dump gmail and use a different email provider.

Re: Where did "View Entire Message" line go? Rick Boyer 10/4/12 6:15 AM
Switching to the new outlook.com. We'll see if that fixes this issue.
Re: Where did "View Entire Message" line go? kian63 10/4/12 8:44 AM
Michelle, thanks for looking into this. Problem just happen to me today. It is almost impossible to work with gmail when more than half of the message missing and link to view entire message missing.  Greatly appreciate your help.
Re: Where did "View Entire Message" line go? starlogodaniel 10/4/12 10:52 AM
This started for me and a co-worker yesterday for sure, maybe earlier.  ALL messages (past, draft, new, chat logs, everything) longer than the clip limit is just clipped, with no link to see more.  I can still show the (entire) original from the drop-down, but that's no solution for HTML-formatted emails with embedded images!  I'm not sure why this forum thread is so small... maybe people aren't even realizing what's happening, and are just thinking that their messages are oddly short and end abruptly!  This is a really dangerous bug--not seeing the end of an email, and not knowing you're missing it, can cause serious mis-communications.  It would be far better just to not clip in the first place.
Re: Where did "View Entire Message" line go? Jeff Gardiner 10/4/12 12:18 PM
What I am seeing this in is my Daily comics emails from GoComics and Daily Ink

Viewing the message in HTML mode as suggested did not work and the message was still truncated at the same spot.

When I search for something in the missing segment, the message shows up in the search window but still will not display the full message.

Hope U can resolve this issue soon

When I look at line numbers of the Show Original, it craps out around line 1737
out of a total 2862 lines in the GoCOmics email.  around line 1385 out of 2007 in the Daily Ink original

thks
J.

Re: Where did "View Entire Message" line go? clememr 10/4/12 12:19 PM
Thanks, Michelle.  Same issue started with me on Tuesday.
Re: Where did "View Entire Message" line go? Tamayo 10/4/12 12:35 PM
Hi Ahirini,

I don't know how, to tell the truth. My account at work was set up that way -- I just opened Outlook, and the whole message was there. Sorry that I cannot be of much help.
Re: Where did "View Entire Message" line go? prismperfect 10/4/12 1:15 PM
Happening to me too, hope there's a fix soon, have several emails that I can't view!
Re: Where did "View Entire Message" line go? starlogodaniel 10/4/12 2:43 PM
Hi Ahirini,

Here are some step-by step instructions for setting up Outlook 2007 with Gmail:
http://email.about.com/od/outlooktips/qt/et_get_gmail.htm

You can also Google for "using outlook with gmail" and you will find many other step-by step guides for Outlook 2010, etc.

Hope this helps!
--Daniel

Re: Where did "View Entire Message" line go? Michelle 10/4/12 3:00 PM
Hi everyone,

Thanks for your patience. We're working on this problem, but I'm not able to provide an estimated time you'll see a fix. In the meantime, please use the basic HTML interface (https://mail.google.com/mail/?ui=html) or "show original" when you need to see the full contents of a very long message.

If you don't see the full contents with those options, then the problem likely happened before the message got to Gmail. You should contact the original sender in that case.

Michelle
Re: Where did "View Entire Message" line go? sarahjen 10/4/12 3:13 PM
Wow.  This is really a huge problem.  It's been happening for a few days now and I don't think contacting the sender is going to help in this instance.  They are sending from google mail too so maybe the problem is in the sending as well.
Re: Where did "View Entire Message" line go? SheikYurBouti 10/4/12 4:09 PM
Michelle,

Based on your last message about using html version..... must have happened before it reached gmail, I'm not sure you understand the extent of the problem. Like at least a couple of others on another thread, I had a huge draft that I'd been preparing and massaging for months. Suddenly, half or more of it disappeared, and html version does nothing but show the same thing.

Re: Where did "View Entire Message" line go? Voyagerfan5761 10/4/12 4:25 PM
I noted this problem beginning this past Tuesday as well. The messages I have tried do show the full contents in "Show original", but remain clipped on Android, the Web (regular and basic HTML views), and in the printable view.

Michelle, thank you for getting this glitch on the team's radar. We can all hope for a quick resolution, but please nudge whomever you can on a longer-term reconsideration of how message clipping works. Using Gmail over a 500Mbps (soon to be 1Gbps) university network connection, I should never have any possibility of unclipped messages causing significant performance problems. Reading mail on my Android phone means I have no way of viewing the entirety of a clipped message until the next time I get to a computer.

Honestly, message clipping should be a setting. It may default to "on", but for those of us who want all of our email the first time we open it, this "feature" should have an opt-out.

Re: Where did "View Entire Message" line go? Linda Richman 10/4/12 4:28 PM
Michelle - My company does a lot of business over GChat. I have important information in the bottom of a G-Chat that I need. Searching by keyword pulls up the chat, but I cannot get to the bottom. Any fixes for GChat users?
Re: Where did "View Entire Message" line go? kannd86 10/4/12 4:46 PM
Thank you so much to Michelle for pointing out that the messages are viewable in the HTML interface! You saved my life.

The two drafts that I edited before I knew there was a problem, they were saved cut off, so content is missing from them, but the ones I didn't open are intact. So this is a warning to everyone to be careful because I don't think anyone can get back an older version of a draft once it's been saved.

From now on I am using Google Docs.

Re: Where did "View Entire Message" line go? slicksilver 10/4/12 7:57 PM
On Friday, 5 October 2012 05:16:10 UTC+5:30, kannd86  wrote:

> Thank you so much to Michelle for pointing out that the messages are viewable in the HTML interface! You saved my life.
>
> The two drafts that I edited before I knew there was a problem, they were saved cut off, so content is missing from them, but the ones I didn't open are intact. So this is a warning to everyone to be careful because I don't think anyone can get back an older version of a draft once it's been saved.
>
> From now on I am using Google Docs.

Think you can see the whole message in HTML view only if the email is not HTML based or does not have embedded images.

Re: Where did "View Entire Message" line go? Mrs Roots Dr Dready 10/4/12 10:32 PM
Yes we are having the same problem :( Its really messing things up for our business :( I think im going to try yahoo as we can't afford to sit around and wait :(
Re: Where did "View Entire Message" line go? Virgo May 10/5/12 1:38 AM
Hi Michelle,

I have another question about this subject which I hope you maybe know more about (or just have an idea).

Yesterday I have sent the drafts, that got cut off, to myself in the hope that that would work (I shouldn't have touched those drafts... I know now). I tried the html interface to check the newly sent messages (those half erased drafts) but I sadly still see that a lot of text is missing.

Do you think it is possible to restore those sent drafts too somehow? The content was really invaluable to me and I would do (almost) everything to get it back! I have been literally crying for 3 days already, because it is so special to me.

Anyway, thank you so much for bringing this up and answering all our questions so patiently.

Virgo May

Re: Where did "View Entire Message" line go? Indy_pl 10/5/12 3:07 AM
Same problem for me. "View Entire Message" does not appear, but only for HTML messages. For plain text there is OK. Basic HTML interface doesn't help.
The only working solution: click "show original" and save new page as *.eml file which can be opened in Windows Live Mail or Outlook Express.
Re: Where did "View Entire Message" line go? AH1 10/5/12 5:38 AM
Same here. I tried basic html and the message was still cut off. I've checked with the sender and the problem lies at your end.
Re: Where did "View Entire Message" line go? prismperfect 10/5/12 9:34 AM
Basic HTML doesn't work for me either, message is still cut off. And it's not the fault of the sender, I checked old emails from the same sender that I know were full, and had the Message Clipped feature, but now that feature is missing. It's doing it to all emails it seems, and it's not the sender's fault!
Re: Where did "View Entire Message" line go? Mark P Simon 10/5/12 9:42 AM
The Basic HTML also gives me limited output without the 'View Entire Message' button. "Show Original" does work if is somewhat cumbersome. Since I have to write up Instructions for lower-level staffers, this will only be good until you change the option name.

The other thing I find absurd about this scenario is it affects older e-mails received long before this incident.

I don't see how this can be a bandwidth or storage issue when the entire text is available.

Mark P. Simon, MLIS
Library Systems Analyst
The New York Public Library.

P.S. "Use less data" is not an option.

Re: Where did "View Entire Message" line go? Linda Richman 10/5/12 9:59 AM
Google- Any updates today? At least release a statement or something! This is a major issue.
Re: Where did "View Entire Message" line go? Michelle 10/5/12 11:04 AM
I don't have any updates to share, but we are working on the problem. It's now listed on the Known Issues page. Once the fix goes out, we'll remove it from that page, but you'll all know when that happens anyway since you'll see it in your accounts.
Re: Where did "View Entire Message" line go? ed yue 10/5/12 12:27 PM
if you have a ton of time on your hands:  "hit the original message button"


it will give you an HTML version.  i cut and pasted it into word, but there is a huge amount extra characters that I have to delete.  This email that I was keeping an updated data base of information will have to be forwarded to my yahoo account and I will have to cut and paste into a word file from now on to keep a back up i suppose. big hassle.
 


Re: Where did "View Entire Message" line go? SheikYurBouti 10/5/12 4:20 PM
Is the "fix" going to include recovery of lost data in the drafts? Like a few others it seems, I've actually lost (not just can't see it) months of heart and soul work in a draft. I've seen others pleading for recovery, but have yet to see any recognition of this being way beyond a "hassle".
Re: Where did "View Entire Message" line go? Heyden 10/5/12 4:34 PM
@Voyagerfan57: I wholeheartedly agree with you. "Message clipping" should be an option. In fact by default the entire content of a conversation should be visible in one page.
Re: Where did "View Entire Message" line go? Heyden 10/5/12 4:52 PM
@starlogodaniel: I agree. It would be far better not to clip conversations at the first place.

Thanks Google team for looking into the matter. I am relieved that the conversations haven't been deleted. Still keeping my fingers crossed.

Re: Where did "View Entire Message" line go? NLU1 10/6/12 1:00 AM
I also agree that this is a really important and dangerous bug and I don't understand why Gmail started clipping messages (without asking users) in the first place.  Another reason why this forum thread is so small may be that (at least for private email users) it is not at first obvious how to raise an issue with Gmail support.  I have been experiencing this problem for several days and it is only now that I have had time to find out that I needed to join this forum to try and find out what is happening.  I hope it gets fixed soon.
Re: Where did "View Entire Message" line go? madifox 10/6/12 5:42 AM
Bad bad bad !!
If this persists any further i'm gonna have to switch to Outlook.com. Like why truncate them in the first place? Comon google, dont make choices for us.
Re: Where did "View Entire Message" line go? Bob Puffer 10/6/12 8:46 AM
html doesn't give me the whole message and view original is unreadable because the email contains so much markup
Re: Where did "View Entire Message" line go? what the heck! 10/6/12 8:54 AM
Switching to html view is NOT a solution (every html message still appears truncated) but SURELY the problem does NOT "happened before the message got to Gmail". The proof is when viewing past messages that one upon a time were rightly displayed and now they don't.
Google, please be less inattentive!
Re: Where did "View Entire Message" line go? Matt GB 10/6/12 6:35 PM
I came up with a work-around that doesn't involve losing messages or installing software.
1. create  Yahoo account if you don’t already have one.
2. In gmail, create a filter that forwards messages to your Yahoo account without deleting them.
3. In Yahoo, the messages will appear truncated, but its "Display entire message" feature works perfectly, and will display everything that wasn't accessible in Gmail.
4. Once the gmail bug is finally fixed, you can go back to using gmail and all of your messages will still be there.
Re: Where did "View Entire Message" line go? RachelEwok 10/6/12 10:46 PM
I've had this problem for nearly two weeks.

What happened was at first I was able to see the 'view entire message' for an old chat log. But when I clicked that it would tell me that the conversation was deleted (when I never deleted the conversation).

Now I don't see the option to read the full, clipped message at all. HTML view doesn't help anyway because it still tells me that the message has been deleted (when it hasn't).

Re: Where did "View Entire Message" line go? Hai B. 10/7/12 1:35 AM
Hi Michelle,

If you could, please also add an option to turn on/ off auto clipping message. I mean I want an option to not clip message, regardless how long it is.

Thank you very much.

Sincerely,
Hai

Re: Where did "View Entire Message" line go? Hai B. 10/7/12 6:43 AM
Currently I'm using email client Thunderbird. It works well. I'm still waiting for fix. Please do it soon Gmail team. This is *very* inconvenient.
Re: Where did "View Entire Message" line go? Audrey C. 10/7/12 10:37 AM
I have had the same problem for a few days: My chats and some emails--which were clipped--no longer load in full.  
I even opened a Yahoo account and forwarded stuff there--but that "show full message" link didn't work either.  That would seem to indicate a loss of data, though a few days ago I tried the show original option in basic HTML and the data still seems to be in tact.  

Anyways, mark me down as afflicted by the same, incredibly irritating, problem.

Audrey

Re: Where did "View Entire Message" line go? blueline107 10/7/12 11:56 AM
Google, please fix soon. Should have been corrected as soon as it occurred - four+ days ago for me. From a solid Google fan, it is borderline inexcusable that it's taking so long.
Re: Where did "View Entire Message" line go? blueline107 10/7/12 12:17 PM
Btw, forwarding truncated messages that are missing data to a different email client does not solve the problem, at least not for me. The forwarded messages appear truncated at the same spot as they do in Gmail.
Re: Where did "View Entire Message" line go? Esotericman 10/7/12 7:12 PM
I've found an effective workaround using Notepad and Internet Explorer - takes about 1 minute.  Here's a step-by-step:


1)Open the problem-email.
2) Select "Show Original" from the 'Reply' pulldown to view the message body text.
3) Press ctrl+a to Select All, then ctrl+c to Copy it to the clipboard.
4) Launch Notepad (in Windows 7, press the 'Windows' key, type "notepad", press enter).
5) Press ctrl+v to Paste it all.
6) Select SaveAs, and set filetype to "All Files".7
7) Name the file <something>.mht

Double click the file and it should open, fully formatted, in Internet Explorer.
Hope this helps!

Re: Where did "View Entire Message" line go? blueline107 10/7/12 8:10 PM
Nice job! Very easy as you said and it works perfectly even for a very lengthy spreadsheet-like table-formatted brokerage email with numbers, text and links. Thank you very much.
Re: Where did "View Entire Message" line go? er0007 10/8/12 9:10 AM
Hello,

"Esotericman" solution works well and it's free. Thanks. ;)

FWIW, I was also able to read online those html messages directly in spanning (obviously once the copy of your gmail account is done) :
https://spanningbackup.com/s5m5/A7E6XK (Note: you & I get a $5 reduction if you follow this link).

See you

Re: Where did "View Entire Message" line go? Jasna Jasna 10/8/12 1:52 PM
Hello everybody. Nothing works for me. The problem is I don't have the Show original option when I'm in my old chats that have been truncated. Still no answer from Google?
Re: Where did "View Entire Message" line go? jasongj 10/8/12 2:43 PM
does this ever got fixed?
thanx.
Re: Where did "View Entire Message" line go? jasongj 10/8/12 2:44 PM
me too
Re: Where did "View Entire Message" line go? KH in Melb 10/8/12 4:02 PM
Michelle,
I'm sorry but none of your work-arounds work for me. Also, we have thousands of Gmail customers who receive a weekly email bulletin from us on a wide variety of devices, and it's not practical to try to communicate complex work arounds to such a wide audience.

I can assure you that the problem did NOT occur before the email reached Google, because we sent it like we do every week and it's fine in every other mail client.

As others have said, it would be nice to give users the option to turn off message truncation, or just not have it at all :)

Regards,
Kevin

Re: Where did "View Entire Message" line go? H20WIZ 10/8/12 10:35 PM
I hope they have the gas pedal down fixing this.  This is a nightmare!  Who regression tested this code before going to production?????

It would also be nice if they fixed the crashing problem on long emails, and the paste delay on long emails.  When emails get long and even one word is pasted in, it locks up for a very long time while inserting the paste.

Re: Where did "View Entire Message" line go? Alistair Eldred 10/9/12 12:22 AM
Same here. I'm trying to read an inventory export and can only see half of it. I can't do anything with half a data set.
Re: Where did "View Entire Message" line go? Ranger64 10/9/12 11:54 AM
Me too, same problems here.....

@Google: some news, is anybody working on it ?????? Fixes ?

Re: Where did "View Entire Message" line go? andy.meltwater 10/9/12 10:33 PM
Michelle,

This is affecting all of my clients.

Do you have a timeline for a fix.

Surely you can just revert whatever code broke this functionality on the 4th October?

Thanks,
Andrew

Re: Where did "View Entire Message" line go? G.M 10/10/12 12:04 AM
Hi
This is happening to me with all my saved CHAT conversations.

Where ordinarily there was the "view entire message" link, there is now nothing.

The chats are cut off part way and there is no way of accessing the entire conversation.

Hope it is resolved asap.

Re: Where did "View Entire Message" line go? pairwin 10/10/12 6:02 AM
A bit of a pain but worked perfectly. Thanks!
Re: Where did "View Entire Message" line go? Jason253 10/10/12 6:38 AM
I've read most of this but didn't notice a solution for DRAFTS. I have several DRAFTS (not email or chat) and more than half of the content is currently missing from all of them. I've been working on some of these drafts for more than a year and I'm scared to try anything because it might auto-save the open draft with 2/3 of the content missing. Did some hacker in China do this or was it Google?

Thanks,
Jason

Re: Where did "View Entire Message" line go? Russell Silva 10/10/12 7:51 AM
It has now been an entire week since I started observing this bug. An entire week of not being able to read my e-mails.

The "switch to HTML view" workaround does not work for me either.

This is the worst experience I have ever had using a Google product.

Mike-G 10/10/12 8:07 AM <This message has been deleted.>
Re: Where did "View Entire Message" line go? Pietro Buccolieri 10/10/12 8:36 AM
I have the same problem and the workarounds doesn't work for me.
Re: Where did "View Entire Message" line go? mbluesea 10/10/12 8:54 AM

I tried to look for "view original" but I don't have it in my drop down menu.

The "swith to HTML view" dose not exist either. (It was there a week before)

I did try to forward the chat conversation to yahoo but it still does not show the cut off part !!!


Hope Google fix this problem soon and hope that there will be the option for us to choose if we want to cut off the message or not.

Re: Where did "View Entire Message" line go? sarahgraceguitar 10/10/12 3:06 PM
I found a workaround. When you're viewing the message in Basic HTML, simply click "reply". It will give you the entire message, unclipped and free of markup.
Re: Where did "View Entire Message" line go? JRicki 10/10/12 8:07 PM
Same issue. A long email is being truncated. The data is there in the 'view original', but there are no acceptable workarounds. Has this been tested and confirmed as a bug by Google?
Re: Where did "View Entire Message" line go? dj voondol 10/11/12 12:15 AM
Hi Michelle,
The "known issue" isn't actually correct; the issue is not simply that the "view entire message" link is missing, but rather that even in HTML view, message contents are simply truncated, with no way to view content past a certain point.  Using "show original" from the drop-down on the AJAX view does show the whole message as plain text, but for HTML-formatted emails with tables and images, the result is completely unreadable unless you copy the contents into an HTML editor, save, and view the results.  To reiterate to avoid confusion: the workaround listed on the "known issues" page is not actually a workaround at all, because the problem is not just a missing link but is actually a failure of gmail to realize that there IS anything beyond the truncated end of the message.
Best,
--DJV
Re: Where did "View Entire Message" line go? Linda Richman 10/11/12 5:30 AM
Google, we really need an update. This has been an issue for over a week now. Losing a huge chunk of our messages is not a minor problem. I'll be writing to The Consumerist about this and suggest others follow suit.
Re: Where did "View Entire Message" line go? aristofelina 10/11/12 5:54 AM
Hello everybody mine is working perfectly know, I guess it's finally fixed isn't it?
bye
A
Re: Where did "View Entire Message" line go? Linda Richman 10/11/12 6:23 AM
.... Really? My chat is still cut.
Re: Where did "View Entire Message" line go? jcz1 10/11/12 7:52 AM
I second the above - my biggest issue is with the drafts, where "show original" is not an option. I know the original content is still there, because it shows up in searches. Like Jason, I am worried about even opening the draft because of auto-save.

I also agree with the person who mentioned that the known issue is incorrect.

Lastly, I'll agree with the person who said this is the worst experience I've ever had with google products.

As a software engineer myself, I don't see why this is so hard to fix. A certain character in these messages is causing the email display code to think that the end of the email has been reached. Find that character, go into the code and find and fix the problem. It really seems like the only work done is to create a known issue. This should be a one-day fix at most if someone actually works on it.

Do you guys need examples of where this problem occurs? I can point you to several of my drafts with this issue, and I'm sure several others on here can do the same.

Re: Where did "View Entire Message" line go? blueline107 10/11/12 7:55 AM
It's working this morning, for me anyway.
Re: Where did "View Entire Message" line go? Russell Silva 10/11/12 7:56 AM
The issue is (finally) resolved for me.
Re: Where did "View Entire Message" line go? jcz1 10/11/12 9:43 AM
I just closed and re-opened my browser and gmail, still no luck with the drafts that have this problem. But maybe this means they're making progress?
Re: Where did "View Entire Message" line go? Michelle 10/11/12 11:33 AM
We're still working on getting the fix out to everyone, but I'm very glad to hear that many of you are already seeing it. Thanks for hanging in there. For those of you still experiencing this problem, we ask for your continued patience. We don't need any additional information from you.
Re: Where did "View Entire Message" line go? gcox 10/11/12 11:50 AM
I am having this problem for days now and still having it.  I have tried everything to see the end to long email messages including saving it as a document, printing and pdf.
Re: Where did "View Entire Message" line go? blueline107 10/11/12 1:11 PM
Not fixed. My response that all was corrected was premature. While it's true that the "View entire message" link is now back and that clicking it opens up in a new tab, unfortunately all it does is display the identical truncated version of the original Gmail. We continue to miss large portions of longer emails.

I still find it unbelievable that it is taking so long to correct the problem.

Re: Where did "View Entire Message" line go? Tino JF 10/11/12 1:46 PM
Michelle - thanks for stating on top of the issue. Please keep up your good work of satisfying end customer. We don't see clipped messages yet.
Re: Where did "View Entire Message" line go? slicksilver 10/11/12 7:23 PM
Not working for me yet. I'm from India.
Re: Where did "View Entire Message" line go? Linda Richman 10/12/12 5:37 AM
Me neither - in NYC
Re: Where did "View Entire Message" line go? lkwer 10/12/12 6:16 AM
Doesn't work for me
Re: Where did "View Entire Message" line go? Randy23 10/12/12 8:59 AM
Hasn't worked for over a week and still today is down even though I received a support email saying the problem was resolved yesterday.  Odd thing is that it is only a problem with our Google Apps for Business Pro accounts.  Personal Gmail account from the same browser, same machine, same session, same domain environment, etc works fine and "view entire message" link is back.  Hate having to create rules to auto forward internal reports generated daily from our company Gapps accounts (pay for) to personal Gmail accounts (free).  Hope we are on today's list to fix.
Re: Where did "View Entire Message" line go? Linda Richman 10/12/12 9:27 AM
Same problem - everyone elses is fixed but mine.
Re: Where did "View Entire Message" line go? Tamayo 10/12/12 9:30 AM
Randy23 is right, the problem occurs/remains only with my business Gmail account. My personal Gmail account works fine now.
Re: Where did "View Entire Message" line go? blueline107 10/12/12 9:51 AM
Bizarre. It's just now working again, both the "View entire message" link and the complete message when the link is clicked. The link (and the missing clipped messages) are also available on prior emails that were previously inaccessible. Not sure how long this will last as the functionality seems to be intermittent at this point. Maybe it really is fixed for good this time?
Re: Where did "View Entire Message" line go? mbluesea 10/12/12 9:59 AM
The link "view entire message" came back yesterday afternoon, it worked on all old chat messages.

But only few hours, in the everning, the link is missing again.

Re: Where did "View Entire Message" line go? mibtp2 10/12/12 11:30 AM
Me too!
Re: Where did "View Entire Message" line go? mibtp2 10/12/12 11:32 AM
My link to view clipped emails is also missing.  Has not come back.  What's going on?
Re: Where did "View Entire Message" line go? aedelstein 10/12/12 4:43 PM
Do you have any ETA on how long this is going to take to roll out to everyone?  It's already been over a day since you last posted.  If it matters, I have a personal account, in Canada.  I also have important information I need to read which is at the end of a very long gchat log that I have absolutely no way to access.
Re: Where did "View Entire Message" line go? bowtiecat 10/12/12 7:13 PM
It's not working. I'm missing a large part of my recent  and very long chat, and there's no link to view it in another window. I've tried everything--the "show original", HTML format email, and a bunch of other stuff. I'm still missing a chunk of conversation. This is happening on my private Gmail account. When will the problem be fixed?
Re: Where did "View Entire Message" line go? Mackeymedia 10/12/12 8:47 PM
Same issue here, gmail users are unable to view our entire mailer nor can they unsubscribe..
Re: Where did "View Entire Message" line go? Linda Richman 10/12/12 9:03 PM
I'm assuming now that it's Saturday, the rest of us won't have a fix until after Monday at the very, very earliest. Of course, the ads seem to be running just fine. This is so ridiculous!
Re: Where did "View Entire Message" line go? Si-Gil 10/13/12 5:01 AM
My link still hasn't returned to my personal Gmail account, and I think it's a real shame that this has happened. Up until now, I found Gmail a lot easier to use and more reliable than Windows Live. Shows how much I know if this is the case. It's shocking that this has taken so long to fix, Google!
Re: Where did "View Entire Message" line go? AH1 10/13/12 5:42 AM
Doesn't work for me.
Re: Where did "View Entire Message" line go? Jason253 10/13/12 9:11 AM
Hey Michelle how are some people able to view their content and others like me are not? I can't do any work until this problem is fixed because I'm still missing draft content. It's been almost 2 weeks. Can you at least explain how this happened or what is going on?
Re: Where did "View Entire Message" line go? Noviechan 10/13/12 12:36 PM
Michelle,
i've tried to use the HTML version of gmail, like the help thing said, but all my chats are still cut off, even in the middle of words.

anything new on a fix?

Re: Where did "View Entire Message" line go? gskhaladon 10/13/12 4:31 PM
Any updates?  This is getting mission critical for us.
Re: Where did "View Entire Message" line go? icantchooseone 10/15/12 4:40 AM
it seems fixed now - can anyone confirm
Re: Where did "View Entire Message" line go? ozzie.clumber 10/15/12 7:39 AM
Not fixed here... long Constant Contact emails are cut off with no notification about the truncation and no option to see whole message.
Re: Where did "View Entire Message" line go? icantchooseone 10/15/12 7:49 AM
it may take some time for it to be rolled out

hold thumbs
Re: Where did "View Entire Message" line go? Jasna Jasna 10/15/12 8:40 AM
everything's ok with me. finally. hope it stays this way.
Re: Where did "View Entire Message" line go? Linda Richman 10/15/12 9:17 AM
Mine worked for a minute this morning but is back down again. This sucks
Re: Where did "View Entire Message" line go? Tamayo 10/16/12 5:06 AM
Mine is working, at last! Keep fingers crossed.
Re: Where did "View Entire Message" line go? sarahgraceguitar 10/16/12 10:02 AM
It's working for me again! Thanks gmail. :)
Chris_mush 10/16/12 1:03 PM <This message has been deleted.>
Chris_mush 10/16/12 1:09 PM <This message has been deleted.>
Re: Where did "View Entire Message" line go? Michelle 10/16/12 4:50 PM
Everyone should see the fix now! If you don't, try signing out of Gmail and signing back in. We're sorry for the frustration this issue caused, and we appreciate your patience while we worked on the problem.

Thanks,
Michelle
Re: Where did "View Entire Message" line go? blueline107 10/16/12 5:13 PM
New twist - since Friday (about the time the missing link problem was fixed) clipped messages completely stopped arriving in my gmail account. Meanwhile, old clipped messages that I had temporarily saved began displaying the "View Entire Message" link again and are now displaying as they are supposed to. But no new truncated emails received since Friday. (I normally receive at a minimum one to three messages per business day that are clipped but have seen none from any sender since the 12th.)

I have verified with the vendor that the messages are going out and they have not seen any bounces. I continue to receive a dozen or more emails every day that are not truncated from that same vendor. What gives?

Re: Where did "View Entire Message" line go? slicksilver 10/16/12 5:52 PM
Hurray! Its working!!! Thanks Michelle
Re: Where did "View Entire Message" line go? Aileen#CSE 10/16/12 7:54 PM
great
it`s works

thank you
Re: Where did "View Entire Message" line go? Michelle 10/17/12 10:38 AM
blueline107, make sure the messages haven't landed in Spam or otherwise outside of your inbox. Adding "in:anywhere" to your search will help you find them.
Re: Where did "View Entire Message" line go? blueline107 10/17/12 11:17 AM
Thanks for the reply but that's not the issue - not at all. These messages are from a major financial firm and I have been receiving same for over a dozen years. Thirty-five or more have arrived today from that same source. The only messages that are not arriving are the long ones that are always clipped by G-Mail.

I have re-verified with the institution again today that the missing messages are being sent and that there have been no bounces. All is on order on their end. I don't know for a fact that it is a Gmail issue but it does seem odd that the missing messages coincided with the day that the "View entire message" link re-appeared (Friday, Oct 12).

Thanks again for responding and offering a suggestion.

Re: Where did "View Entire Message" line go? SheikYurBouti 10/17/12 1:50 PM
Ugh, I still don't see any recognition of the problem this caused with long drafts. Huge amounts of data, from huge amounts of hard work, has been lost. It's helpful to suggest using Google Docs in the future, but can we at least get some response to whether or not that stuff can be recovered, or at least some form of identifying that "the problem" is not fixed for everyone? Something, anything, that at shows shows some recognition of this problem.
Re: Where did "View Entire Message" line go? blueline107 10/18/12 9:00 AM
Just an update to clear Google: I have verified that the missing clipped messages are not a Google issue. I've not yet been able to pinpoint the culprit but I have been able to eliminate Google from the list of suspects. Thanks again.
Re: Where did "View Entire Message" line go? Jeff Gardiner 10/18/12 9:10 AM
It seems to be cleared up now in web based GMAIL.  For the record, my email clients on HP Touchpad and Playbook did not ever have this problem but the same message that was fine on the tablets was clipped on the web browser.

but as I said, all good now (for me...)

Re: Where did "View Entire Message" line go? Randy23 10/18/12 9:32 AM
Really?  Ours just came back online 2 days and I have been contact with Gapps support the entire time.  I have a support ticket & resolution confirmation stating the opposite.  Just fyi.  
Re: Where did "View Entire Message" line go? kian63 10/19/12 2:13 AM
Finally working again...  Thanks, Michelle.
Re: Where did "View Entire Message" line go? OneLag 10/20/12 11:23 PM
Michelle, ma belle, you said it's been fixed, but look what I got today:

https://dl.dropbox.com/u/335489/GmailFail.PNG

I had a chat yesterday, and today tried o retrieve a link from it. The chat was a long one, so when I clicked the [Message Clipped] link, that's what I got.

Can't believe the chat has actually been deleted, so I'm guessing it's still a bug or something?

thanks =]

Re: Where did "View Entire Message" line go? OneLag 10/23/12 8:30 PM
Today I tried to access the chat and everything was OK. Don't have the slightest idea of what happened tough. All is well.
Re: Where did "View Entire Message" line go? SheikYurBouti 10/24/12 11:51 AM
Michelle,

May I please have some response to the problem this caused to DRAFTS. Months of work is gone, as a few others experienced also. Is it because we are such a small number that it's just being apparently ignored?

Re: Where did "View Entire Message" line go? AWishfulBoy 10/24/12 11:49 PM
I still have this problem, and I've had it for about 2 months. Does anyone how to solve this problem?
Re: Where did "View Entire Message" line go? kiran kambly 11/19/12 1:52 PM
Temporary fix for those that can't see the full messages in chat:
Go to Chat folder. Hit "Print". It'll open the chat in new window. Either print the chat or save it as PDF or simply cancel it to read it in the new browser.
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