Categories: Report an issue : Account Access and Safety : Google Chrome :

Trouble with primary account

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Trouble with primary account BlondGill 8/6/12 6:44 PM
I have a primary account that I can not log into. I have used the google ID verification route twice now. No one has gotten back to me and I am dying to be able to use my primary account on my desktop and not just my phone.

Yes, I forgot my password. Yes, I forgot my own security question. My backup email does not exist anymore. My own forgetfulness has screwed me over. Please help so I don't have to say screw it and lose everything from that account.

Re: Trouble with primary account bkc56 8/6/12 6:46 PM
If all the other methods don't work, you need to use the account recovery form.

See the following article about how to recover a lost or compromised account:  http://gmailaccountrecovery.blogspot.com/

Have you done that?  When?  How many times?  Any response from Google?
Re: Trouble with primary account BlondGill 8/7/12 6:43 PM
I have done this process twice. First time I had them send the response to my husband's account. They sent him an e-mail and he replied because I still needed help. That was mid July. I tried again, 2 weeks later, but I think I screwed myself over by putting the wrong date of when I accessed my account stopping the process.

I'm hoping 3rd time is a charm and they don't think I'm spamming them.

Re: Trouble with primary account bkc56 8/7/12 6:53 PM
...and they don't think I'm spamming them.

They fully expect multiple attempts.  As long as you wait for a reply (or several days) before submitting again you should have no problems.
Re: Trouble with primary account BlondGill 8/7/12 7:10 PM
Good. The last time I tried was a little over a week ago. I can still get to my e-mail via my phone and backup gmail for chatting purposes.

Thank you for your help/advice if nothing else I feel better.