Categories: Report an issue : Composing and Sending Messages : Mozilla Firefox :

Attachment Issues

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Attachment Issues Peter Lawson 4/15/12 6:01 PM
Gmail Help Staff,

I am unable to attach documents to my emails in my Gmail account. This has only become an issue in the past week or so. When selecting "Attach A File" often a gloved hang appears (as if to click on a link) and over this past week or so this gloved hang does not even appear over the blue highlighted "Attach A File" link.

Please email me back at Peter.J....@gmail.com with suggestions of what the issue may be and how I may go about fixing this.

Thanks,
Peter Lawson

Re: Attachment Issues wdurham 4/16/12 1:19 AM
First update Firefox to the latest version. If that doesn't correct the problem, try some basic troubleshooting things:

Clear cache and cookies
Try disabling any browser extensions and starting the browser again - e.g. start Firefox in Safe Mode
Try starting GMail without any labs you might have enabled (use https://mail.google.com/mail/?labs=0 to do that)
Temporarily disable your virus checker 
Try another browser to see if the behaviour persists

You could also try and see if Drag and Drop works - pick up your file with the mouse and drag it right at the "attach a file" link, then drop it when the attachment box appears.