|Problem with Drive Software Error: the Google Drive Folder you selected is not empty, please select an empty folder||JustinSCook||5/13/12 10:51 AM|
OS: Windows 7
Google Drive Software Version 1.0.2975.8828
Problem: I installed Drive software a week ago or so, it appears to have worked properly initially. The software synced all of my files that I put into the folder to the online Drive folder. However, just a couple of days ago, I noticed the the Google Drive software was not logged in. So I attempted to connect to my Google Drive on the cloud by clicking Sign In. When I did, a window opened and I entered my password and clicked sign in. Next, the window went to a "Getting Started Screen". I clicked Next. The next screen says, "Many files will now sync" I click Start Sync. And then I get the error screen that is attached in the capture.jpg image which I have attached.
I looked in the online help files and then in the Google groups and found a couple of people getting this error, but not any solutions.
I have tried to completely shut down the Drive software and restart it, but each time I get the same issue. Should I remove the software and reinstall? Should I create a new folder and copy all of my stuff into it? What should I do?
|Re: Problem with Drive Software Error: the Google Drive Folder you selected is not empty, please select an empty folder||Papa Bear||5/13/12 12:16 PM|
Click on the Drive icon in the lower right of your screen in the system tray > right click > Preferences > check your sync settings > check the box in MISC > Apply changes > restart PC
|Re: Problem with Drive Software Error: the Google Drive Folder you selected is not empty, please select an empty folder||JustinSCook||5/13/12 7:10 PM|
Nice idea, but that doesn't help. First off, the Misc box was checked. I restarted my computer and still I get a sort of grayed out icon that when I right click on says "Sign In". I clicked Sign In, I get a Welcome to Google Drive dialogue box. I click Next. I get another dialogue box that has the option to Start Sync. I click that and then get the error shown above in my original post.
Still looking for a solution.
|(unknown)||5/13/12 7:53 PM||<This message has been deleted.>|
|Re: Problem with Drive Software Error: the Google Drive Folder you selected is not empty, please select an empty folder||Masato78||5/14/12 9:10 AM|
I am having same issue.
I have some google accounts so I was setting up Google Drive folder on my Mac and I wanted to login with main account but I could not re-select google drive folder.
|JustinSCook||5/14/12 1:44 PM|
Thanks, hope this helps me.
|JustinSCook||5/14/12 1:44 PM|
I used the link that PapaBear gave me and we'll see what happens.
|JustinSCook||5/14/12 6:35 PM|
I submitted a Google Diagnostic report: 62362D80D869A163
|madmaxxx||5/15/12 12:13 AM|
OS : winXP sp3
browser : firefox 12.0
google drive version : Version 1.0.2975.8828
I have the same problem .
Every time i sign in the ap ask me for an empty folder to sync.
If i create a new empty folder the app log in and get the online files .
|JustinSCook||5/15/12 6:05 PM|
I wish Google would help on this. I'm paying for this service and not even able to use it. Please assist Google Support.
|spyromalas||5/15/12 7:22 PM|
same exact issue, but on a mac 10.7.4. Acts as if this is the first time I'm installing G Drive.
|JustinSCook||5/16/12 5:09 PM|
Does anyone know of a way to reach a person with Google to help get this issue resolved?
|A Name That Exists||5/23/12 8:26 AM|
I'm also having this problem. I have logged into the Google Drive desktop client for three different google accounts. I made three different local folders to sync with each of the accounts. The problem started when I went to sign back IN to one of the accounts and I got the error: "the Google Drive Folder you selected is not empty, please select an empty folder." However, I did NOT get the error when signing into an account that had no files. I only got the error when I signed into one of my accounts that does have google drive files.
But beyond all this, why does the client not support multiple google sign-ins? I have a corporate (apps) account that I need to be signed into, and I want to be signed into my personal accounts as well. It seems like this would be dead simple as long as each account used a different local folder. It would also make it easy to copy files between accounts.
|RishiS||5/23/12 8:57 AM|
You cannot reselect your old Google Drive folder. There are technical reasons for this (one of them being we do not want to accidentally duplicate your files).
Unfortunately the event that caused you to become signed out seems to have passed so it will be difficult to figure out what happened and why. For example, did you change your password? Did you revoke Google Drive authentication on your account settings page?
What I would recommend now is to rename your current Google Drive folder to "Google Drive Backup" and then go through the setup workflow and create a new Google Drive folder. Let everything sync down. Once that is completed, copy over the contents of your now renamed Google Drive Backup folder into this new folder.
|A Name That Exists||5/23/12 9:32 AM|
On Wednesday, May 23, 2012 10:57:40 AM UTC-5, RishiS wrote:Hi Justin,
This doesn't make sense. You seem to be implying that you can never or should never sign out of google drive, lest you wind up in the situation you describe.
|beatbox32||5/23/12 1:32 PM|
I agree. This is a poor way to deal with getting signed out. I use Google Drive at work with a wireless system that uses authentication. After an idle period, I must sign in again to our system to regain Internet access. I shouldn't be forced to create a new folder every time this happens.
|spyromalas||5/23/12 1:54 PM|
G drive should be able to determine when a file is already there, e.g. an md5 hash or similar against the file, AND versions of the file should be able to . SugarSync, iCloud, jungle disk, and Dropbox already have this. I have 200gigs of files that are synced, and this required me to empty the folder and resync, this resync will take weeks if not more. This product is not ready for prime time. Having multiple accts to be able to be signed in at the same time is a necessity as well... creating a different parent folder for each acct would make this easy. I spoke to google support on the phone and they admitted that these issues exist with the product.
the biggest hair raiser, is why google requires an empty folder, the whole point is to sync files and folders, and we are pointing it to an empty folder. disappointed with the first efforts.
|CADutchman||5/23/12 3:20 PM|
This explanation/answer is all but horrifying.
There's something horrible amiss requiring a fresh folder to sync with.
Is it not a given that the local computer's Google Drive should sync with the cloud version upon signing in? Why does signing out caused this problem? BTW only signed out as suggested when unable to open documents.
|JustinSCook||5/23/12 6:24 PM|
I did none of those things. I just restarted my computer one day and it would not resign in. I did what you suggested in terms of removing my files and then copying them back, and you know what? I lost everything! I have uninstalled it and am now seeking to cancel my subscription to this service until the bugs are worked out.
|maboschetti||5/29/12 11:34 PM|
I have the same problem. We are at the end of May and this important issue is not resolved. It is simply unbelievable that Google asks money for a service (100Gb subscription) that is not mature for the market.
Let me know if some one solve this issue or Google fix the problem.
|maboschetti||5/29/12 11:54 PM|
This answer has not sense.
I was syncing about 50Gb and after TWO weeks I was very close to complete. Well, Google Drive had problems and asked to me to disconnect or quit. When I disconnected and, then, I tried to sign in again Goggle asked for an empty folder.
It is clear that the situation described above is usual (OFTEN Goggle drive has "unexpected" troubles and asks restarting it) and not a "special" case "difficult to figure".
Google MUST provide soon a solution, otherwise I need to switch to Sky Drive or another option...
|phateticwaltz||5/30/12 12:07 AM|
I do now have a same problem with this. Firstly Drive have some error, and and it suggest that if the error keep happening please disconnect. Then as it was suggesting I was disconnecting my account.
When I try to connect again. I cannot reselect my folder and says its not an empty folder. Fortunately this time I only have 160 mb of files, but still it will be a pain to resync again and will stop to use this Drive, until there is some solution.
FYI, I dont use multiple account, only using 1 account.
|(unknown)||5/30/12 12:11 AM||<This message has been deleted.>|
|maboschetti||5/30/12 1:05 AM|
I must solve the problem quickly and I don't want make a mistake.
RishiS writes "What I would recommend now is to rename your current Google Drive folder to "Google Drive Backup" and then go through the setup workflow and create a new Google Drive folder. Let everything sync down. Once that is completed, copy over the contents of your now renamed Google Drive Backup folder into this new folder."
I cannot wait a complete sync because it requires at least two weeks (I have 52GB). If I "copy over the contents of your now renamed Google Drive Backup folder into this new folder" before the end of the sync, what does it happen?
Is it OK?
|Paul Hobbs||5/31/12 4:52 AM|
I consider this very poor product design. The Google Drive client stopped working for me with the error:
"Sorry, Google Drive needs to quit.
An unknown issue occurred and Google Drive needs to quit. Error: PRIMARY KEY must be unique
If you see this error repeatedly, try disconnecting your account"
So, I did as it said and disconnected my account, and now I also have the issue of not being able to re-connect the existing Google Drive folder. I have over 8 GB of files which now will need to be re-synced, and you're telling me I need to then copy all the old files into the new folder.
I am a paid subscriber of Google services (Google Apps for Business) - I would have expected better.
|LaunchpadMcQuack||5/31/12 11:20 AM|
On Wednesday, May 23, 2012 9:57:40 AM UTC-6, RishiS wrote:
This absolutely insane!!! I have 185 Gb uploaded that took weeks. Do you realize how much bandwidth that will kill to download files, most of which that I ALREADY HAVE ON MY DRIVE!
|pKim||5/31/12 12:26 PM|
It took me weeks to get my files to sync and now I have to redo it all again because google drive won't let me reconnect to my former google drive folder (using the same account). Plus I have so many files that the syncing feature takes another week at least to upload the changes to my google drive.
I'm glad google finally has a sync feature but maybe it's best for people who have very few docs?? As a business solution this seems to be very difficult. Hopefully they'll find a way to make it better and faster. I'm not sure what else to do at this point or if I should continue with google apps.
|JustinSCook||5/31/12 8:23 PM|
I followed some similar instructions and you know what happened? I lost all of my files because it removed from my PC what wasn't on the cloud drive! I was seriously like WTF! If you follow his suggestion, keep a back up!
|JustinSCook||5/31/12 8:24 PM|
I had this problem for a while too. This particular problem just suddenly resolved itself and went away.
|JustinSCook||5/31/12 8:25 PM|
Seriously Google, can you please respond to this issue in a manner that is satisfactory?
|ianstone||6/5/12 2:24 PM|
im having the same problem, the answerd seems like a bad joke. I didnt sign out on purpouse, it was an error from the soft. So why i have to download all my files again?. The programmers of this soft belongs to the google team? it seems not to be the case. Every day i get a crash, the last one cost me a compleate resync. Im paying for this service, because its cheaper than dropbox, but now i bealive that its not worthy.
|bcron10||6/5/12 2:34 PM|
I copied the files in my Google drive folder to a backup folder, then deleted the files in my local Google drive folder. Once the files were deleted they re synced quickly.
|Jason___||6/6/12 8:57 AM|
I'm in this situation now. The initial error brought up read that the primary key was not unique. I signed out and back in, but was then prompted with the setup wizard. So now I'm reading I have to re-sync all 100Gb of files?
Why can't G.Drive just ask whether it wants to repoint the local files to my Google account or vice versa. Outlook 2003 was able to sync notes from an PDA easily.
|IHeartMoon||6/11/12 7:13 AM|
Does anyone know if Google are going to fix this? I'm not paying to back up 100gbs of data everytime there is an "unexpected error".
Why can't it just sync with my Google Drive folder like it did when I was signed in? This sucks!! Gonna have to cancel my subscription now. What a waste of time :(
|A Name That Exists||6/15/12 10:07 AM|
Obviously this is still a problem and this question should NOT have been marked "answered." It was not answered. It was not solved.
There is still no satisfactory response or solution to this problem. Why?
|JCPrice9999||6/18/12 1:29 PM|
As others already mentioned, this design makes the use of Google Drive impractical. Will you please keep us posted when/if this design is modified?
|Bon Sharker||6/19/12 10:24 AM|
So I'm paying for 200GB, and it took me a MONTH to upload 50,000 files, and now your telling me to re-sync..? That's a dealbreaker Google. Garbage product.
|Pokerloser||6/20/12 8:51 AM|
This is a huge problem if you are using the 2 step authentication for your account as you can only have your password/login remembered for 30 days then you need to relogin. That means that every 30 days I would need to keep doing this re-sync. You are also not allowed to setup application specific passwords for Google Drive which would fix this. This is a terrible collaboration of products and will be making me go back to Dropbox.
|flu666||6/21/12 9:32 PM|
WTF!!! I spent a good time uploading 60+ Gb. Google Drive would not work period and forced be to "disconnect my account". I did so think I could log back in and reconnect (or at lead repoint the app to my fucking folder). What a freaking waste. I guess you get what you pay for. Off to Sky Drive ;) err back to Dropbox...
This is not a secure means of back up if an error that seems this common can wipe your backups ass.
|(unknown)||6/22/12 2:27 PM||<This message has been deleted.>|
|Bon Sharker||6/22/12 2:57 PM|
I already went on Google Wallet and requested a refund. I backed up to my local hard drive last night (4 hours instead of 3 weeks). I suggest everyone else asks for their money back too. Maybe the refunds will be reported to someone at Google that will care enough to do something about it.
|HasBeen||6/23/12 5:15 AM|
I tried putting a folder in to the Drive folder that was identical to one on Drive and Drive downloaded every single file again and created a duplicate - so Drive can't tell if a file is the same or not? Useless.
I am now downloading all my data again and on the basis that it has taken about 3 hours to download 5000 files and there are about 75,000 left to go it will finish in about 2 days of continuous download!!! I had to delete my old Google Drive folder as there was not enough drive space for both, so maybe next week I will be able to use my laptop again.
Please, please, please, Google come up with a solution, none of your competitors have this problem, they can tell if a file is the same or not, why can't you?
|jlsa||6/25/12 11:27 AM|
I have the same problem, I am a google apps for business user and this is causing major issues in my company and bandwidth usage
Disappointing, so Google, what's the plan for fixing this? Time lines? you are chasing us all to Dropbox
The idea is great but the product is pre-mature
|(unknown)||6/25/12 11:49 AM||<This message has been deleted.>|
|myblueroots||6/25/12 5:43 PM|
Same problem here. Happened to one of 5 of our computers this evening. This is for a small business so we really need some help fixing this Google. We have the 125Gig account so re-syncing would put this entire computer out of commission for a few days.
|Max2020||6/28/12 8:36 PM|
As a programmer - this is absurd. The fact of the matter is when Google Drive syncs - it recognizes which files are where and which way to send which files.
What reason could exist that they can not laugh the same code module when re-logging in is beyond me. The fact that competitors do it should say it's possible.
And from some level of experience - just not that difficult. That fact that this discussion has been going on so long and especially for paying customers is very disconcerting.
If anyone has successfully resynced please let us know. It appears that is the ONLY possible rectification for now. (pun intended.)
|MarkBTomlinson||6/29/12 6:58 AM|
End of June and this problem is still around, not very inspiring for grown up use. What a waste of electricity.
|Gumbo68||7/3/12 8:49 AM|
This is ridiculous. Do they expect me to never sign out ? Looks like I'll be continuing with Dropbox..
|PhiTom||7/4/12 11:39 AM|
Thank you RishiS,
this is an useless and stupid answer.
I have an similar problem - Google Drive does not accept the folder anymore. The Folder itselfe, the content and the path did not change - only the virtual drive where the folder was stored: I only resized it.
I do not want to download 100 GB again. I do not have the time for it. Maybe you (or Google) do not know it, but this is a very time consuming task. So - do you have an answer to solve this without to download everything again. I have it already on my machine.
BTW: If you say "we do not want to accidentally duplicate your files" this means you are NOT able to technically detect changes/differences. So the reason is not technical based like you stated above. It is because you have a non-professional development, poor design or very bad engineers.
I am pretty sure. NOBODY of the users want to download a few hundred GB in a few weeks (maybe to multiple machines) when the can transfer the data with an external HDD in a few hours.
|(unknown)||7/4/12 12:30 PM||<This message has been deleted.>|
|Jason___||7/4/12 12:33 PM|
Dear Google support,
I am getting this problem on a weekly basis now.
I've got to say that for someone who uses an iPhone and is considering moving to an Android, I feel reluctant to change because of the lack of communication and fixes in what is months now.
But, from what i can gather, the error seems to occur when select folders to sync contain temporary files that are created by an application and the file characters contain tildas ~
So now when I get the error I end up:
I think I want my money back.
|myblueroots||7/5/12 5:53 PM|
I'm not sure if this will be helpful to anyone, but today I was able to prevent this problem from occurring one time. I have not been able to setup a test environment on this process yet to confirm that it works universally. Below are the steps I took:
1. There was a file in finder: Old.pdf
2. I Saved a new file in InDesign: New.pdf
3. Went to finder, deleted Old.pdf, and renamed New.pdf to Old.pdf
4. Received the dreaded message "Sorry google drive needs to quit"
5. I did not respond to dialog box this time, but I closed all background applications, and restarted computer (apple menu, restart)
6. Computer restarted
7. Google Drive opened as normal, but I waited before doing anything and allowed GD to sync, it synced two files.
8. In finder, The correct Old.pdf is in finder (New.pdf has been changed to Old.pdf)
9. However, there is a conflict file in the folder Old[Conflict].pdf
10. I Deleted conflict file, and I was able to work as normal
Hope this helps.
|BRG17||7/5/12 7:19 PM|
This is the worst "feature" (yes it was deliberately done to avoid "accidently duplicating your files" according to RishiS) I have come across and as of the 6th July there has been no response to address the issue, which seems pretty arrogant to me.
This is not good enough for me to continue using this service. I want peace-of-mind to know that my files and always sync'd. But given that Google can not get the basics right, I feel I can no longer trust this service with my data. It's funny that dropbox and others don't seem to have this issue.
The only work around I can see is to go back to dropbox, which I will be doing. It's a shame that apple removed their iDisk service. It worked flawlessly.
It also blows that I cannot use G-drive on a mac with OSX 10.5.
If you're thinking about using Google Drive.... DON'T! Crappiest piece of crap ever and you'll spend days fixing issues with it.
|Alex-G||7/9/12 5:25 PM|
Same problem, seemingly without any action on my side. Only one prior message, something like "error updating Google Drive software". After that, Google Drive starts the dialog asking to select an empty folder - which does not work for me. I'd like to sync to the existing one.
On Wednesday, May 23, 2012 8:57:40 AM UTC-7, RishiS wrote:
Could you explain those "technical reasons"? Not sure I understand not wanting to "accidentally duplicate your files" - aren't there time stamps and CRC checksums for that? Or are you telling me GDrive doesn't use those and relies on weather and astrology for file syncing purposes?
|Ben Judy||7/10/12 9:53 AM|
Add me to the ranks of the disappointed and pissed off.
Signed up for Google Drive. Synced many gigabytes of files, which took over 24 hours and slowed my 2011 MacBook Pro with 16 BG RAM considerably.
Everything synced and all was well. Until I rebooted and suddenly Google Drive asks me to log in again.
Fine, I log in again. And then I'm told I can't select the local file directory because it isn't empty, and I have to select another directory and sync again!!?!?
Fix this, Google. I should be able to sign in again and Google Drive should recognize that my local files are the same frickin' files that are in my account on your servers.
Dropbox gets it right. Why can't you get it right?
|Ben Judy||7/10/12 1:13 PM|
And here we go.
I moved all of my local files to another directory. Created a new Google Drive directory. Then moved my files back in to that one. Then signed in to Google Drive.
Now, it is syncing ALL of my 47,000 + files AGAIN.
The fan on my MacBook is spinning up. Everything is sluggish.
I'm a big Google fan. I use lots of Google stuff (Apps, Gmail, Calendar, etc.)
But as a longtime Dropbox user, I'm beginning to form an opinion that Google Drive is total crap and not ready for prime time.
|azizhakimi||7/11/12 3:58 PM|
This is total nonsense. Why would someone want to "copy over the content of your now remain Google Drive Backup folder into this new folder?" The content of your google drive online will be downloaded to the new folder and if you copy the files from the old google drive folder on you HDD, (renamed as suggested by this genius, Google Backup folder), they will be duplicates. It is so pathetic for google to make an incomplete product available to customers, while every single person working on google drive product knew very well that this is a huge problem and is certainly going to come to surface. But hey, who cares, say the google people. we make our money.
AND A WARNING TO ALL MAC USERS: those of you who are planning to upgrade to mountain lion OSX, please be aware that the upgrade in most cases disables the google drive and you should sign back, which means you will have to be ready to go through the pain of downloading your whole google drive, thanks to google's money making machine.
|Ben Judy||7/11/12 5:34 PM|
Don't look now, but Dropbox just doubled the storage space of all their Pro users.
As I see it, the only thing Google Drive has over Dropbox is price. That argument was just cut in half. And it's a moot point if GOOGLE DRIVE DOESN'T WORK.
|nonameo||7/12/12 10:41 AM|
This is insane.
I just changed drives and im unable to select folder that contains my files. Instead i have to download everything again?
|Serendipitous||7/12/12 5:18 PM|
Totally ludicrous to have to download all files again. Don't they realise that they are selling 100 Gb data packages?
Why is nobody from Google on this thread saying that they are listening and will change it soon as? The guys at Dropbox just doubled their data allowance, they must be laughing.
|Ben Judy||7/12/12 5:36 PM|
I just moved all my files back out of my Google Drive into my Dropbox folder -- now with double the storage space!
Dropbox just works on my Mac. No problems. Google Drive is not ready for prime time.
You know, Google used to slap a "Beta" tag on anything that they rolled out a bit early. This one should be tagged "Alpha." It's not commercially viable yet (But they had no problem taking my money...)
|nonameo||7/12/12 10:15 PM|
I moved my files back to my ms mesh folder, that sync computer to computer and not the cloud.
I also use the ms skydrive application, that one let me choose the same folder containing files, but with a warning that the folder will be merged or something.
Both of those applications works just fine, something you really would expect. Moving a synced folder to new hardware etc.
When it came to Google Drive it was impossible to use to same folder. Im in the process of changing to ssd\bigger hd in the synced machines, so that would be downloading everything again *5.
|maboschetti||7/13/12 2:56 AM|
After weeks that my Google Drive account doesn't work at all without any assistance, this morning I'm trying to downgrade my Google Drive quota from 100Gb to "free".
Another nightmare begins... It is almost impossible...
After many attempts for deleting all my 52Gb, now I receive a server error... I cannot sign-in into the Google Drive Web pages. Unbelievable!
|dididi||7/14/12 12:37 AM|
I have the same problem and this answer makes no sense.... I transferred all my files to dropbox and really hope Google can fix this soon....
|maboschetti||7/14/12 2:36 AM|
After two days I have... downgraded my subscription from 100Gb to free.
One month and half waiting an answer is too much.
I'm switching to Skydrive or Dropbox... this is my dilemma for the week-end!
I'm using both of them with 3-4 Gb and they work good. Probably, with more load, Dropbox is a little superior. But some press rumors suggest enhancements for Skydrive soon (the end of the month?).
|Serendipitous||7/14/12 3:01 AM|
Having recently contacted Google support over this issue, the answer remains that it is not possible to sync an existing folder and you have to re-download the whole lot.
I don't think they "get" the problem. I doubt anyone at Google is reading this thread (hello anybody there?), or if they are they simply think it has been answered by RishiS
I have not yet moved back to Dropbox but will if it happens again. 100 Gb got me here from Dropbox, they have just removed this differentiator....
Wake up Google, do something about this!!!!
|(unknown)||7/14/12 8:16 AM||<This message has been deleted.>|
|nonameo||7/14/12 8:24 AM|
Someone somewhere must realise this is not working. Im invested in google with paying apps and storage.
After months of thinking it was working fine, a simple task as changing drive found out this was a known issue since pre-release.
Sorry if i seem upset, but having to delete everything uploaded does not sit well. Luckily im on the old yearly plan so can wait and see if its fixed.
But the above customer response does not look good.
|heligo||7/18/12 11:37 AM|
isn't the very basic idea of a sync job to check the time stamps of files on each side then update the older one with the newer one??? we're talking basics here right?
well i just switched on my mac today to find my google drive client signed out. and the google drive client needs an empty google drive folder. so i've had to move my 250gb gdrive folder to my desktop, pull it all down again from google's servers which will take 2 to 4 days (in which time i'll probably get a letter from my shitty ISP about fair use and have my service dropped down to 10mb for 7 days) then copy my stuff over again. and while this is all happening i'll have to be careful of which files i use (better make sure i use the right folder)
you know, google want to be this great white hope for the internet and provide all these great new services. but when you actually use them they're ultimately sub-par. it's disappointing... gmail is about the only real winner for me at the moment...
very poor google. this must be fixed ASAP!
|Serendipitous||7/18/12 12:24 PM|
I think the answer is that this is still Docs at heart and Google is only offering Desktop sync to keep up. Google doesn't want you to use Windows or Mac, they really want you using Docs in the cloud accessed via an Android device or Chromebook. If they make a really good sync product, like you know who, this keeps people using what the big G sees as competing products. The Desktop is legacy in the Googleplex....
They'll get it right eventually, just hope that they are actually listening to some really ticked off people. We like Drive because it integrates with Apps and the other things you do Google , you just need to make it work better - please!
|heligo||7/18/12 12:58 PM|
RishiS, thanks for your reply, however this feature is not acceptable. This is a MAJOR pain point. I pay good money for this service but now because of a glitch with the client I have to download 250gb's worth of data again. The consequences of this are that I will probably be penalised by ISP for "fair use" reasons (meaning my download speed will drop to 10mb for 7 days - another service I pay good money for). I also have to hope and pray that my Google Drive client doesn't quit again and ask me to sign out or just quit.
I have had all these problems during the short time I've used Google Drive and it has not made for a good user experience.
How about a refund to compensate me for all my pain until all these technical issues are ironed out?
Only on the internet can you pay to be messed around like this...
|Ben Judy||7/18/12 1:01 PM|
"Only on the internet can you pay to be messed around like this..."HA! Have you ever dealt with a health insurance company in the United States? Talk about paying to be messed around with...
(But I agree with all other points made.)
|nonameo||7/18/12 1:34 PM|
Well, heres what i have posted in the tips section. I did try it 5 times in a vmware with another google drive account and it worked fine to select existing folder.
Going to try it the following weeks when i continue migrating other machines to ssd etc.
Wish i did this before moving thos gigs off google drive.
1. Before uninstalling Google Drive, quit Google Drive and then backup the following folder : %UserProfile%\AppData\Local\Google\Drive.
2.DO NOT START GOOGLE DRIVE AGAIN BEFORE UNINSTALLING.
3. Uninstall Google Drive using a uninstall program that search for leftovers in the registry, i used revo uninstaller pro. In revo uninstall right click google drive - select uninstall- set scanning mode to advanced FIRST then select yes on the windows uninstall prompt. Google drive will prompt you to close some windows PRESS IGNORE
When its finished press the scan button. It will find 42 leftover keys and 28 values (or something) Select all and delete. It may find some files,- select all and delete.
4. Reinstall Google Drive, go to tray and exit it.
5. Go to %UserProfile%\AppData\Local\Google\Drive and delete the new drive folder, and replace it with the backup.
6. Start Google Drive and and you will be prompted to please sign in and continue.
Best off all, this works if you get disconnected, just backup %UserProfile%\AppData\Local\Google\Drive
|Re: Problem with Drive Software Error: the Google Drive Folder you selected is not empty, please select an empty folder (SkyDrive)||Oldehappycat||7/19/12 1:43 AM|
I have the same issue as Justin. I spent a great deal of time and bandwidth getting my Drive set up. Resyncing is just NOT an acceptable solution. I am allowed about 1GB of bandwidth a day. While I am a huge fan of Google products, Drive just does not seem ready for prime time. I no longer trust it with my data. I'm going to hold my nose and give SkyDrive a try.
|Re: Problem with Drive Software Error: the Google Drive Folder you selected is not empty, please select an empty folder (SkyDrive)||NZAU1984||7/27/12 8:19 AM|
I have the same exact problem. There is no way I will re-sync 38 gig of data. I do not have enought bandwidth with my ISP.
I am very disappointed by Google. I am going back to Dropbox.
|Re: Problem with Drive Software Error: the Google Drive Folder you selected is not empty, please select an empty folder (SkyDrive)||atomaton||8/1/12 12:47 AM|
Why would this service make me re-download 50 gigs of data that is already on my harddrive in the google drive folder? This is just silly guys. Back to dropbox I go and with an 100 gig investment in them, I will probably not be coming back to google drive..
Thanks for trying..
|tgilding||8/14/12 7:10 PM|
I had the same problem. I did not change any settings, all I did was restart ( PC using Windows 7)
I go the Empty folder message
I did as suggested
a) rename your current Google Drive folder to "Google Drive Backup" and then go through the setup workflow and
2) create a new Google Drive folder.
3) Let everything sync down.
4Once that is completed, copy over the contents of your now renamed Google Drive Backup folder into this new folder.
but for some reason all 12GB of my data transferred via my Internet connection
That is still going 24 hours later and wiill stretch my plan to the limit
Why does Google Drive need to resync all folders when a recent copy is on each
Did I do something wrong?
I am paying for this service. Cant I get support?
|aaarrr||8/19/12 12:40 PM|
If your software has technical problems to change the folder, then it is not engineered properly. The proof that a solution does exist, is that Dropbox allows this feature. In Dropbox, if you de-sync it you can sync it again with the same folder as before. That Google Drive doesn't allow this is a major flaw.
|felasa||8/22/12 9:08 AM|
This is unacceptable.
|Rydenbach||8/24/12 7:36 AM|
This comment was started in May. It's now the end of August and there's still no solution? This is a major issue. If I wanted to manually create multiple copies of my files I'd back them up to a portable hard drive. But clearly the reason we're paying for this service is the convenience of syncing in the cloud. And you eliminate that convenience and any real value you offer because issues like this go ignored. People are running businesses off this stuff. I'd rather pay the premium over at DropBox then have to deal with faulty software and zero customer support.
|Darrelll||8/24/12 12:24 PM|
Yeah, what gives with this? I have all my OS on SSD "C" all my data on a?HDD "D" (this is a VERY common setup as most people with SSD's still have the bulk of their data on HDD, and will becoming increasingly MORE common with SSDs becoming more prevalent every day) I get new SSD's and re-install the OS. My untouched "Google Drive" folder still exists in D, and when I try to reinstall Google Drive it says the Google Drive folder is not empty? Well duh, of course it's not. Don't want to have duplicate files? Google Drive does just fine sorting that out, it's called sync. Fix it!
|nonameo||8/24/12 1:01 PM|
Thats how i found out about the issue, going to ssd on some machines.
You can check here but dont trust that workaround, its not always successful. Resyncking every computer after changing drives was not going to happen. And what when you get signed out, faulty drive etc etc etc,?
People are using drive happily without knowing sooner or later they will have to resync GB of data. Thats why im using under 5% of my paid storage, just cant trust it.
|Derek_R||8/25/12 8:58 AM|
Just want add my support to this thread.
Google need to enable login to existing accounts/folderss
without resyncing to empty folder - ASAP :-)
Google Drive is virtually unusable without this facility
with any sizeable amounts of data.
|Use Dropbox||8/28/12 12:24 PM|
Yes, I totally agree with Ben.
I created both dropbox and Google Drive in my window machine. The Dropbox works seamlessly, The dropbox has indication which file/folders are synchronized,
which file/folder is syncing to server. I disconnected my dropbox account from the computer, change some files in the dropbox folder and login back
to dropbox again. The dropbox doesn't complaint anyting, just sync the files I changed.
The Google drive gave me several problems when i do the same thing as I test for dropbox,
I saw 3 problems so far for the Google drive,
1) "The Google Drive Folder you selected is not empty" issue, after logout the google driver account.
2) I also see some of my files can not be uploaded to google server, it indicates unknown reason.
3) Some files are missing in the google server but they are in my local driver.
What i can not believe is that Google has this Google drive service out for money, it is shame for them.
|pingbala||8/28/12 1:30 PM|
Its unbelievable. This is still going on. I signed up for 100 Gig two days ago trusting the Google brand name. I have already been forced to re-sync due to "empty folder" nonsense AND the sync has been stuck on 1 of Gazillion for 2 days despite many restarts of both google drive & system and checking Norton etc. Google will eventually get this right. This product is NOT ready for prime time. Moving to Dropbox will check back in a year I guess.
|nonameo||8/28/12 9:36 PM|
I just had a disconnect with the Skydrive app, starting it forgetting to plug in the D hard drive. It wanted me to log in again. So i connected my D drive, logged in to skydrive and it first set skydrive location to c:\user+xxx. I then changed the location to my existing one D:\ got a warning that it already contained files and pressed ok. Job done, now was wasn't that easy.
I would prefer to use google drive, since there is no changelogs who knows if its fixed.
|jseamon||8/31/12 6:22 AM|
This is... so not cool :(
I've been using Dropbox for years and LOVE the product, but have been hamstrung by the cost, which I am now realizing is quite fair.
Two weeks ago I migrated 20Gb of data over to GDrive and got everything working very nicely after a slog of an upload.
All has been well since then... until this morning when I finished installing a brand new SSD that is a clone of the drive I was running.
Now I'm running up against this horrible, "You must download everything again." problem. This is completely unacceptable.
|A Name That Exists||8/31/12 12:03 PM|
There have been 72 replies to this thread since I started following it back in May.
Still no legitimate response from Google. That is unacceptable.
|kjavitz2||8/31/12 3:55 PM|
same issue for me, comeon google fix this we can't resynch is a waste
|Oldehappycat||8/31/12 5:48 PM|
I'm a huge fan of Goggle and I had high expectations for Drive, but this failed sync issue is a huge disappointment. I have a one gig per day "fair use" cap. After my Drive sync failed and I was told I'd have to re-upload all my files, I switched to Microsoft SkyDrive. I am anything but a Microsoft fanboy, but SkyDrive has proved to be bullet proof. This whole fiasco has led me to be very leery of storing anything in the "gdocs" format and had moved me away from the Google ecosystem generally.
|Darrelll||9/1/12 6:23 AM|
Problems like these were solved a QUARTER OF A CENTURY AGO 1986 when DOS v3.2 was introduced (which is like the stone age in computer terms) with XCOPY "/D" (copy/replace if source is NEWER DATE modified than Destination). How hard is it now to add a SINGLE LIKE OF CODE that does the same? Apparently... VERY.
|koziollz||9/1/12 5:12 PM|
So does Google have a solution for this yet? I just upgraded my OS and have 27GB in my Drive folder......
|batchem||9/3/12 4:01 PM|
I am having same problem.
After syncing get error "Sorry, Google Drive needs to quit.",
but if log out, when log in, get error
"There is a problem with your selection.
The Google Drive folder you selected is not empty. Please select an empty folder."
If empty folder, then can connect, but when copy contents back in, Google Drive syncs and
after syncing get error "Sorry, Google Drive needs to quit."
So stuck in loop.
|kjavitz2||9/3/12 4:06 PM|
I have moved to Microsoft's Skydrive cause of this issue (never thought I'd prefer Microsoft stuff over Google but things are changing). Does not have the same problem and the thumbnails for pictures is an extra nice feature. Pricing is similar to google drive.
|Artazis||9/4/12 6:39 AM|
The same trouble with Windows XP
Google drive Version 1.3.3209.2688
|KWguy01||9/12/12 3:22 AM|
The same trouble with Windows XP. Google drive Version 1.3.3209.2688. It happened today. As a Google Apps administrator for Business, I also received an email from the Google Apps team called "Google Docs is changing to Drive".
"Back in April we announced Google Drive, a new member of the Google Apps suite which replaces and enhances what you know today as your Google Documents List. The Google Drive online interface looks similar to today’s Google Documents List with a number of improvements (http://support.google.com/drive/bin/answer.py?hl=en&topic=2463357),
I suspect my Google Drive not working today and receiving this email are connected.
I have no idea how to fix and would love to find out what to do next.
|Mecleary||9/12/12 7:41 AM|
WOW THREE MONTHS - WHERE IS GOOGLE ON THIS?
My problem is the same as most posted , just on a smaller scale so re-sync is not a big deal - I just got Google apps FREE for my small company to test it out and see if it is a product we could sell.
This re-sync, "we have no way of figuring out which file has changed" is a little disheartening from the Kings of the internet.
I think the people who need this feature are more advanced users and can handle an alert box popup saying files have changed (if any) and tick the ones that have priority. i.e. local files trump remote files - individually ticked or globally ticked.
My issue was with my personal Gmail account and my new Business account.
I simply went to switch between them and I found I COULD NOT do that. So I signed out and am now In the same boat as everybody here. I have to delete or move all my local files then re-sync and waste bandwidth.
<<<<<<<<<<<<< AGAIN >>>>>>>>>>>>
WOW THREE MONTHS - WHERE IS GOOGLE ON THIS?
Not even a peep -
click.,,, click... click.... What that sound??.... It is the sound of customers finding other solutions and leaving.
C'mon Google development team - I am sure management does not like the sound of angry customers forced to find better alternatives to the Gdrive "we can't figure out how to sync" issue.
I am sure once I get more then a Gig in my Gdrive I will start getting alot more vocal.
Don't get me wrong I love Google and think they are great developers and leaders, but all I hear in this thread is crickets chirping.
Google - Please chime in and let us know that this is under review, or you have some ideas, or it's being worked on or it is not possible without a complete app re-write.
|Derek_R||9/12/12 7:55 AM|
Strangely enough I've found a 'sort of' workaround for this
'empty sync folder' issue.
1) If you're using GoogleApps, set up a new user account just for Drive sync.
2) Call it sharing@yourdomain, - put it in an organisation by itself in GApps.
3) Disable all the Google Services in Organisations & Users tab
apart from Gmail and Drive
4) Tell all your other GApps users to share their documents with sharing@yourdomain
It all gets synced in desktop sync folder for sharing@yourdomain user account.
|Brian Rants||9/14/12 8:22 AM|
Chrome Version 21.0.1180.82
I just had the same issue happen yesterday, September 13th. I talked to our IT guy, he had it happen on one of his domains as well.
I don't have screenshots of the initial errors
- Dialogue box on my Mac said something like "Google Drive had to quite. Your administrator de-activated this service for your account."
- When I logged in to https://drive.google.com/a/nokero.com/#my-drive I got a 500 error
Here is the error I get now, which seems to imply I will have to start from scratch, download everything again...and not all of my files synced properly so I will have to re-copy
Google, this is a major, major bug. A fatal flaw for those storing large amounts of files.
|eric_e||9/14/12 10:26 AM|
I just got hit with this bug as well. We've only been using Google Drive for a short time as a complement to DropBox that integrates seamlessly with Google Docs. But an unresolved problem like this is a dealbreaker for GDrive and we'll going back to Dropbox. I hope this gets resolved soon.
|Derek_R||9/14/12 10:37 AM|
It's not a bug . .
It's actually designed to operate like this.
|nonameo||9/14/12 11:27 AM|
You're holding it wrong
|Derek_R||9/14/12 12:32 PM|
You're holding it wrong
I try to hold it in my right hand :-) lol
|Discruntled User||9/15/12 10:42 AM|
There is a reason they call it Sync!!!! All it has to do is compare the two directories... if it is the same... sign in, that's it. It's bad programming practice and not user friendly!!!! I should not have to sit there for 2 hours waiting for it to download 2000 files that are already there. How stupid!
|Astonished!||9/17/12 2:59 AM|
Damn! Just got hit with this same problem. Took weeks to upload 40Gb of data, then activated Google's dual authentication, and wham! Now looks like I either re download the 40G that I just uploaded or find a better cloud storage solution.
I think it'll be cancelling my subscription and hunting for a proper syncing soln.
Come on Google, at least respond and let us know if there is a hope for a work around on your road map. We are paying for this service after all.
|Darrelll||9/17/12 5:52 AM|
EVERYONE, this is NOT a "Problem" or "Bug"!!! Just like RishiS said, it's a "FEATURE". They just don't know how what to do when two files have the same name, or how to code a simple "IF date modified is greater THEN keep newest file" And who said this question was answered? This issue is NOT addressed. I think because it's tagged as "answered" Google doesn't look at it anymore. Someone should start a new thread and point us to it.
|Mecleary||9/17/12 7:04 AM|
Agreed - This thread has been marked "answered"
I started new discussion here https://productforums.google.com/forum/#!category-topic/drive/report-a-problem/cwQt7ADsoVE
See you over there...
|Bryan_P||9/17/12 1:53 PM|
Happened to me as well today. I called Apps tech support and they verified that this is a known issue and that the only solution is to re-sync. What a drag.
|aaarrr||9/17/12 1:55 PM|
"they verified that this is a known issue and that the only solution is to re-sync"Actually, I found a different solution. It's called Dropbox.
|atomaton||9/17/12 3:34 PM|
Went back to dropbox the second after I was ridiculously made to download 20 gigs of existing data which was sitting in the google folder.
100 gigs with dropbox and working flawlessly.
|William Wingler||9/19/12 11:56 PM|
I'm very frustrated by this bug, as I have used insyc paired with google's cheap storage pricing in the past, and Google drive is a headache for this particular bug. I have 15GB of data that I need to share between my laptop and desktop for school, and if I can't update a few word docs because one computer isn't connected properly, then I have a problem.
Looks like it is back to insync for me... and I really liked the concept of selective folder syncing.
|(unknown)||9/23/12 1:10 PM||<This message has been deleted.>|
|gene_fowler||9/23/12 1:16 PM|
On Sunday, May 13, 2012 12:16:10 PM UTC-7, Papa Bear wrote:
Click on the Drive icon in the lower right of your screen in the system tray > right click > Preferences > check your sync settings > check the box in MISC > Apply changes > restart PC
One cannot get to the preferences without logging so you suggestion make no sense. It shows that you don't have a clue about this issue.
|Ine - Support||9/24/12 3:08 PM|
If your account has been disconnected, you will not be able to reselect your old Google Drive folder. There are technical reasons for this, one of them being we do not want to duplicate your files.
What I would recommend you to do now is to rename your current Google Drive folder to "Google Drive Backup" and then go through the setup workflow and create a new Google Drive folder. Subsequently everything will sync down from your Google Drive on the web to the Google Drive folder on your desktop.
|Kal Wilkins||9/26/12 9:37 AM|
I am so glad i read this thread before i paid for the storage upgrade. I've been trying it out with the 5gb limit and i have two google accounts, i tried signing out of one to use the other and have suffered the same problem as you guys. Sorry to hear about all of your problems but at least i get to hold on to my money, what a waste that would have been, what a truly lame way of syncing your files, major fail google
|Serendipitous||9/26/12 11:30 PM|
I have again come up against the Primary Key error, yet another problem that Google haven't sorted. This means that Drive falls over before it starts syncing. From previous experience the only way to resolve this is to disconnect my account. I will then have to resync all my data - what joy!
WHEN IS GOOGLE GOING TO SORT THESE PROBLEMS OUT!
|hezec||9/27/12 6:59 AM|
There's a small problem with that: You can not – or at least I could not – rename the current folder even while the application was closed. I even checked Task Manager and there was no Google Drive related process running but Windows still gave me the usual "file open, can't modify" error dialog.
Eventually I just moved all of the Google Drive folder's contents to a temporary folder and started the sync. I only have about 500 MB so that's actually feasible to do, but it still took long enough. When I first tried to copy the whole thing back from my local backup to update files I had edited while it wasn't syncing, I ended up with a whole bunch of duplicates, even though I clicked "replace" in the Window file copy dialog. That's right, duplicates. The exact same thing you're supposedly trying to prevent. It was most enjoyable to cherrypick the correct files after that.
Worst of all, I'm afraid I might have to do all this again in the future. I have never manually disconnected Google Drive or changed my password during the short time I've used it so far. I suspect the culprit is simply the patchy wireless connection at the university campus I'm studying at. The infrastructure isn't really built to handle several hundred laptops and tablets trying to simultaneously connect at the start of a lecture, and that results in a lot of lag and disconnections. Still, everything else on my computer copes just fine with that (except for the F5 key when I desperately try to load some website, I guess). Certainly I haven't needed to essentially reinstall any other software because of it.
What I would recommend you to do now is to acknowledge this as a bug (and a frustrating one at that) and fix it. Comparing file revisions surely isn't groundbreaking new technology, and other cloud storage services seem to handle this sort of situations easily. Having to potentially confirm a few file replacements manually is a minor hassle compared to this nonsense.
|Ben Kennish||9/28/12 4:44 PM|
I'm not very impressed with Google Drive ... I'm having to rename my GDrive folder and let it create a new empty one... I tried moving back the files into the newly created one and it started duplicating files and folders like crazy (putting " (1)" on the end of their names) which seems totally ridiculous so now I apparently have to wait for it to redownload everything before I move back the files over the top - despite the fact that I have all the files locally! Unimpressed!
|gmccathy||9/29/12 2:26 AM|
Same here - they are obviously having issues and havent addressed them. First it says the admin has disabled GD. I am the admin! Now I can get in again but its telling me I need to setup a new folder and resync everything!! WTF!!!
|bsu4phd||10/3/12 7:46 AM|
Please google, Fix this error! -Marc
|Serendipitous||10/15/12 5:44 AM|
bsu4phd Marc - you are making two false assumptions:-
|jerseytim||10/16/12 3:19 PM|
Add me to the list. I was first getting a sync error, and Google Drive suggested that I manually disconnect my account. Great suggestion. Now I have to re-sync over 25 GB. Ugh.
|Daniel Carrasco||10/19/12 7:18 AM|
* * * * * * IMPORTANT NOTICE * * * * * * * *
PLEASE CANCEL ALL OF YOUR GOOGLE DRIVE ACCOUNTS AND STOP USING THE SERVICE. At the very core of its infrastructure IT IS >> USELESS << that you have to you re-sync tens and hundreds of GBs if the account gets disconnected. The plans are cheaper but it will cost TWICE as much in the long run when you factor your increase BANDWIDTH COSTS and most importantly your TIME cursing yourself. I've had to sync 50+ GBs twice this last month. I really REGRET the day I left Dropbox. In the two years that I used it I NEVER had a problem with them. I can't imagine when my drive keeps getting bigger.
gDrive is RIDICULOUS !!! ABSOLUTELY fkucing@#$% RIDICULOUS !!!
I'm OUT !!!
* * * * * * * * * * * * * * * * * * * * * * *
|Ian Marsh||10/19/12 3:15 PM|
alas, the same for me, frequency syncing problems too. Not good. Also there were no fixes suggested, which I find odd.
|eric_e||10/19/12 4:10 PM|
After running into this issue we reevaluated DropBox, Box, SkyDrive and SugarSync and ultimately chose SugarSync as a complement to DropBox. We use DropBox for whole team file sharing and SugarSync for more controlled "a la carte" document sharing.
Sugarsync is not as effortless as DropBox, but we actually like the level of control that it affords us. It's easy to share folders at a granular level amongst individuals and teams. There's a desktop file manager for controlling what you sync down and what you sync upward to the system and specific users. Everything doesn't have to live in a specific folder as it does with DropBox.
Not affiliated with either company in any way.
|nonameo||10/20/12 3:38 AM|
so, still not fixed?
How can they not see that downloading GB of data again, thats already on the pc, is a big fail?
Change ssd\sata= download everything again
disconnected= download everything again
Im using 5% of my paid storage because it took me 1 week to redownload all data when changing to ssd on 2-3 computers that are synced. Had another 2 pc's that needed drive changing and used google drive, and enough is enough.
Another week to move files back to live mesh pc to pc sync, then that was discontinued but working so far.
|Oldehappycat||10/20/12 3:45 AM|
I agree. Google should be ashamed of this situation. I switched to SkyDrive and I'm really impressed. I have taken my SkyDrive through clean reinstalls, repeated BSOD crashes and repeated power failures and it has survived it all with no loss of data or sync. I'm no fan of Microsoft but SkyDrive is great product. Microsoft gives me BSODs and saves me with SkyDrive!
|Jason___||10/20/12 5:12 AM|
Switched to DropBox. Google are not support their child products anymore.
I think Microsoft have a promising future with their new OS, tablet and mobile integration being released this year.
Wait and see...
|Darrelll||10/20/12 5:28 AM|
All we need is an article from a major blog since nobody is listening in here. They've compared GD to Dropbox, etc. THEN I bet you anything they'll fix it RIGHT quick.
EVERYONE shall we?
Gizmodo - tip...@gizmodo.com
|António Antunes||11/9/12 5:59 PM|
This is a big Google fail! Going back to Dropbox (which is full - I'll have to spend some money) after this whole fiasco.
|TonyClark||11/18/12 11:42 AM|
I just discovered this problem when installing a new OS on a new drive.
Seriously - I have to download many gigs of files that I already have?
Googles reason, we don't want to accidently duplicate files?
How do Dropbox and so on manage it? Magic?
FFS google. Grrrr. I keep reccomending google to people and Google Drive is the one thing that should be good but is simply terrible. Sync issues all the time and now this.
|Nyan - Support||11/20/12 12:26 PM|
We understand this may be a huge inconvenience for you and other users. As Rishi stated, there are reasons for the current sync behavior. We have however, fixed many causes of the disconnection error that forces a resync since this thread began. We are working to continue resolving a lot of the more common causes of errors so you no longer have to resync unnecessarily.
You can download the latest version of Drive here:
|aaarrr||11/20/12 12:33 PM|
Well I think no one here doubts that reasons do exist. And I would be curious to know what those reasons are that Google can't fix that Dropbox did trivially.
That is of course completely irrelevant for the user. As it is now, it's broken.
|bsu4phd||11/20/12 12:36 PM|
I'd like to install the update as you suggest. Though I don't want to risk a disconnect/connect error when the software is stopped to apply the patch. I'd hate to have to generate a new folder & re-sync everything.
Anyway to check if this update is worth this risk?
|Serendipitous||11/20/12 12:38 PM|
Thanks for taking the time to respond on this thread :)
Please note that almost every other sync product out there does not have this "current sync behaviour". Please also recognise that the need to re-sync can be user initiated such as changing PC or a reinstall of the OS. With all the other sync products I have tried all that is necessary is to copy the files over and let it sync, it recognises that the files are the same and apart from logging them that is it. With Drive it is necessary to re-download all files again even though every single one is already on the PC no matter how many Gb.
Therefore please recognise that Drive is as a result inferior to its competitors, even if you make Drive completely error free. I and no doubt others will not return unless this behaviour is changed.
|Mark Schellenbach||11/20/12 12:43 PM|
Everyone, I figured out a permanent, fool-proof solution to this issue. Cancel your Google Drive premium account, and sign up for Dropbox. Honestly, the $17.50 extra I spend per month is the best money I've spent this year. I run my business both at home and at the office. I thought Google Drive would be perfect due to its integration with docs and other google services. It turned out to be the biggest headache of the year.
Don't waste your time with this inferior product people. You'll only be causing more problems for yourself. Making the switch do DB is the only way to go.
|beatbox32||11/20/12 12:45 PM|
Gotta agree with Mark. I've since moved to DropBox and it's the best thing I've ever done. Google Drive is not worth the hassle.
|eric_e||11/20/12 12:49 PM|
Off topic, but while we are on the subject of alternatives, I'd like to compliment SugarSync. It is more feature-rich (and complicated to use) than Dropbox. Gives you fine degree control of what folders to share and whom to share them with. And instant "public link" feature for sharing large files to outsiders is really nice for big attachments/files. Like a built-in YouSendIt but better.
We also use Dropbox, and a big fan.
Really disappointed in Google here. Drive may function as designed, but that design was poorly conceived and ignorant of the competitors in the market.
|saasam_ian||11/20/12 3:02 PM|
Thanks Nyan, I will try the update but I really must reiterate what so many others are saying - if it doesn't work better than this it is not good enough and I will have to find another solution. No reason for the poor behaviour have been articulated and other sync solutions don't have the limitation that Google Drive does. I just now, naievely followed the instructions on the Google Drive alert to disconnect and re-connect. There was not even a hint that this would force me to re-download all documents on all shared drives and manually find and integrate recent changes. At least you could give a reasonable warning of the consequences of your advice. In case it isn't obvious, I am fast losing confidence in Google technology and wish it weren't so.
|saasam_ian||11/20/12 3:05 PM|
BTW - the notice from the installer should read: The installer should complete in fewer seconds than the universe will have existed by the time the installer completes.
|Kayle S||11/20/12 3:14 PM|
Yes, I have the same problem, and the update doesn't fix it. I also followed the Google Drive message that I should log out then log back in. Now I get an esoteric error message saying directory I selected is not empty, and no instructions on what to do ("Please select an empty folder" is confusing, because this is the folder Google Drive created!). This bug, in my opinion, is "blocker" level - the product should not have been released to beta while this was broken. First I can't use Drive on Linux, and now this. I really like the Docs integration, but this is absurd. I just uninstalled it and switched back to Dropbox. Especially frustrating because I already paid for extra space on Drive.
|DAS1951||11/20/12 3:47 PM|
I am not aware of there being a full, standalone (& free) office suite on Dropbox. And if you want to do true file backup, get a proper online (paid) backup service...
|TonyClark||11/21/12 5:46 AM|
You can install a portable version of Libre Office to a Dropbox folder. Keep all your docs in dropbox too. It is a perfect office solution with off-site sync and backup and revision control all working fine. It is what I did before switching to Google Drive. I am hoping Google fix these, what appear to basically be serious design errors soon. I am confident they will. But there is your solution I can reccommend I used dropbox with portable apps for years with no problem.
|DAS1951||11/21/12 5:55 AM|
OK, Tony, so why do you want to switch to Google Drive and Google Docs?
|Serendipitous||11/21/12 9:03 AM|
Google are offering a paid service as it has to be paid for if you want more than 5 Gb. Drive (not Docs) is inferior to its competitors and has a show stopping drawback for anyone looking for a reliable cloud storage solution which is what Google are claiming to offer. If it wants to offer 100 Gb cloud storage with or without a free office suite it needs to up its game as Drive is not there yet.
|DAS1951||11/21/12 10:28 AM|
Looks like horses for courses. It seems to me that Google added online storage because of the perceived competition from other cloud storage providers, or they want to give them competition, then tagged it onto the online office suite, which is what they started with. This storage business is quite new, AFAIK. I came to Google Docs because I needed to create (or at least edit) and share docs, which means use of the cloud.
FWIW I had an urgent need some years ago, but I found Google Docs really difficult to use, especially with uploading, so gave up. Some years later (namely early in 2010) I had a new need and tried again. Google Docs had come on in leaps and bounds and now is good to use, even if its word processor is still quite primitive in some areas of formatting/layout, but even there I have seen improvements since 2010. My use of GDocs is slowly rising. (This includes storage of unconverted files for sharing with others.)
TonyClark's solution with Libre Office looks interesting but I can't imagine it is as simple to use/share with users, especially non-tech-savvy ones.
I have yet again looked at SkyDrive, but it is not (yet?) directly comparable to Google Docs -- you really need MS Office on the desktop to get the best out of it. Google Docs is a standalone/untethered app, allowing you to have MS and other office apps on the desktop. GDocs has its problems but I am fairly confident they will get resolved. I have just started exploring the GDrive aspect and have posted problems (common to other people) in this forum. I have seen the comments from disappointed/disgusted people saying they have left or will leave GDrive, but the big-volume storage aspect is not so important to me now.
In my view it is better -- at least at this stage -- to use dedicated backup services, that take into account changes on the desktop like deletions and file-name changes (yet maintain sophisticated recycle-bin equivalents to allow you to recover accidentally deleted files or those incorrectly renamed etc), and only back up incrementally.
|TonyClark||11/21/12 7:33 PM|
I have been using Google docs and other services for years, I have not abandoned Dropbox - I use it to sync with my Linux systems, but I just started using Gdrive as a dropbox replacement and recommended it to others because to begin with it seemed fine and to be honest I just didn't anticipate this degree of, well it looks like incompetence to me. Or dare I say it, evil design. Unexpected from Google.
Until Google fixes this issue I am only really using Gdrive to share docs with people who also use Gdrive. And since I bought space I use it as an occasional off-site backup. Not ideal for backup purposes but then it is even worse as sync software...
|Darrelll||11/21/12 9:00 PM|
Hey, this is new (as of I just tried it Nov 21 2012)
Got a new pair of SSD's, if you try to advanced install Google Drive to let's say the old path: Just trying it for kicks to see if it's fixed.
I want to install it in the old DIR to save all the time, bandwidth downloading, like we ALL DO:
So I select:
Now, the program install will AUTOMATICALLY just force hard change (without telling you) your changed path BACK to "D:\Documents\Google Drive" or whatever THUS ending the error that we've been all talking about. You just can't select the old folder, and it gives NO ERROR whatsoever, and doesn't even TELL you that your CHOSEN folder is not going to work. It just chooses another folder and installs. Thus no more error, no more "problem" as easily defined.
For shame. Someone at Google did this deliberately just to weasel out of an error. Shame on you!
|DAS1951||11/22/12 3:29 AM|
TonyClark, FWIW by sharing I don't mean dropping the docs into people's HDDs, but having cloud-based docs that can be shared/accessed by everyone/listed collaborators. What they do with it, such as downloading into local HDD, that is their business. The GDrive feature is entirely unnecessary for this, as you know. This is why I hesitated even trying GDrive as it seemed to add an unnecessary complication. (As mentioned, I now have a GDrive folder on my HDD.)
All my docs in GDocs (only a few dozen) have copies on my HDD in the appropriate folders. Some of my online docs originate locally and I upload updates for viewing. Some of the online docs are the masters. I download a copy after any major amendments.
As I said elsewhere, as things stand I would use neither GDocs nor Dropbox (with which I have had a little contact because somebody sent me large files via DB, thus 'forcing' me to open an account, and I have discussed it with a tech-savvy substantial DB user) as a main backup. They are just not geared towards that, starting with the interface. They may evolve towards a real backup service eventually, of course.
|Gilles2G||11/28/12 6:53 PM|
Updated Google Drive software from 1.5 to the version 1.6 (using Nyan's link above).
I can now confirm by experience that issue has not yet been resolved.
Still getting error stating to select a new location that is empty...
How long does it take to fix a major issue on a software from a company that think themselves as developers leaders...
Quite disappointing... reminds me of Microsoft failures of the past when they got too greedy.
Are we seeing Google fall when Microsoft start rising again?
I love Google products and I'd hate to see that coming true...
|Nyan - Support||11/29/12 6:49 AM|
*note: Installing Drive to a new hard disk, reformats, or image restores will require a new empty folder to be created and set as the sync directory. This is not a program error but is part of its design.
Please see this thread: https://productforums.google.com/forum/#!topic/drive/KyzWVscb7iE%5B76-100%5D