Categories: Docs :

Wrong cursor position when typing

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Wrong cursor position when typing neetz_ward 4/12/11 11:55 PM
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Windows 2010
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When trying to edit another persons document the cursor for typing does not go in the position I click. I have to click about 5/6 letters back to get it in the right place to type or change words I want to. This makes it hard to modify the text once it has been typed.
Is anyone else having this problem? It may be a glitch in the program itself.
 
Thanks 
Re: Wrong cursor position when typing pefla 4/13/11 2:35 AM
chrome 10.0.648.204, MAc OSX 10.5.8
My Document >15 pages, includs Tab, fonts: Arial 12, Heading 3, Heading 4
Problem starts today
curser is exact one line below the real position, 
identification mark of marked lines are not correct, can not see in which pattern.
reset of formatting is without effect, reload is without effect.

My co-worker (Windows user) reports simular effects since a week

the only I found on the help pages/forum... is that there had been a similar problem in january this year and some chinese people seems to have an equal prob. 

Re: Wrong cursor position when typing Bas Braams 4/13/11 3:08 AM
This cursor drift or cursor misalignment is a known problem without known solution in general. Over the past week it seems to have gotten worse; there have been suddenly lots of reports on the forum. The first thing to try is to set the browser zoom to default by doing ctrl-0. After that one can try several times ctrl-+ and ctrl-(minus) and see what that does. The problem has something to do with an unequal scaling of fonts on different systems (different browser, different OS, different computer) as one changes the browser magnification. The problem is most likely to be observed with documents that are being edited by several people or are being edited from different systems, and in that case one might advise co-editors to set always browser magnification to default. If a document is always edited at default browser magnification (ctrl-0) then, as far as I know, the misalignment problem does not happen. A few more systematic investigations are here [1-2]. Lots more such reports are found under the phrase "cursor drift" or "cursor misalignment" or "cursor misplaced".
Re: Wrong cursor position when typing HarbyNotts 4/13/11 4:46 AM
This has been noticed by us too, but only today, after several years of use of docs.  We have several thousand documents, several of them equivalent to about 15 A4 pages.

I have an idea as to what is the cause of this recent manifestation.  Google has just issued a new change, in that the New Style Docs have been given a feature called Pagination. 

There is now a selection on the menu, View>Document view>Paginated

If you select this, then the problem goes away (but you get pagination, which we don't really want.)

If you select the other choice  View>Document view>Compact  then the problem occurs, little at the top of the document, but after several pages of a long document, the problem gets worse, to the point where the typing is several lines below the cursor.

It does not occur in those documents which are still in the old style doc. (BTW, we wish the Old Style Docs were properly supported, and not threatened to be removed).
Re: Wrong cursor position when typing pefla 4/13/11 5:57 AM
That's droll:
Apple +, Apple - (think that's Mac version of what Bas Braams mean with ctrl-+ ctrl-(minus)) works after three time in each direction. 
While I was not aware of that function, no wonder that Ctrl 0 (thats an zero, isn't it?) does not work.
What I don't understand, neither me nor my coworker was aware of that function. Does even the browser/OS/computer differences brings that effect on it's own? After we are using it since 6 month together, for a lot of docs, without any problems, I am very astonished.

BTW, in my research I only found closed threads, except the chinese one at "known problems", In my opinion a closed thread is a solved problem and they do more harm than good, if they close threads without linking to a collecting "here is the actual status of that subject"-thread.
Re: Wrong cursor position when typing Teresa - Docs & Drive Community Manager 4/13/11 11:07 AM
Hi everyone,

Thanks for taking the time to report this issue. We have gotten a couple of reports of cursor issues after the pagination launch and are trying to investigate what may be the cause of this.

Can you guys please share your browser and operating system? Can you also verify that you're not zoomed in or out? (In Chrome, you can click the wrench icon in the top right corner and check that you're at 100%.)

Teresa
Re: Wrong cursor position when typing cmandell 4/13/11 8:06 PM

Browser & Operating System: Firefox (home computer) and Google Chrome (work computer)
Free consumer account: @gmail
Windows
Google apps account
When trying to edit my own document the cursor for typing does not go in the position I click. Depending on position in the document I have to click 1-4 letters back to get it in the right place to type or change words I want to. This makes it hard to modify the text once it has been typed.

This problem was not solved by re-setting my zoom (attempted on home computer).
Re: Wrong cursor position when typing alexbutterfield 4/13/11 9:59 PM
I've also had a similar problem where the cursor is offset to the left (or maybe the right) of where it should be, so its hard to know which letter you are going to delete. I think this was an issue caused by a 'tab' which was hanging on the end of a sentence. If I arrowed to the end of the document and backspaced to the start of the text (so that I'd delete any tabs which were there) it would correct the issue. Still a bit odd, though I doubt its connected to the above issue.
Re: Wrong cursor position when typing pefla 4/14/11 11:57 AM
Chrome 10.0 
MAC OSX 10.5.8 (Mac book)
zoomed, reload does not effect, new browser window does not effect, ctrl-,ctrl+ (three times each) works
curser is accurate one line below the real position; with old and new style gdocs; appears only if I use a external monitor (in "side by side arrangement", _not_ mirror displays, seems the external monitor changes the zoom per default, I have to seek that setting option :-( ); 

CoWorker:
Internet explorer
Windows Vista
not zoomed
curser is accurate one line below the real position

Thanks :-)
Re: Wrong cursor position when typing JohnnyCache 4/15/11 12:18 PM
Hi folks,
Thanks for posting all, and for elaborating on the issue you're experiencing.

-Is this occurring for all documents, or just specific documents? Do you find that specific parts of a document -- say tables, or a certain font -- are more prone to having your cursor off?

Thanks!
Johnny
Re: Wrong cursor position when typing LearningReg 4/17/11 5:16 AM
This is occurring is all large documents
It first appeared with the introduction of pagination view
No problem in compact view at any magnification
Cursor is off in pagination view at any magnification > 100%
Not related to type of text or formatting.
Cursor position error is related to magnification and position in document
-- OK on first page, worse as you go down.
-- For a 100 page doc, at 120% it may be off by 4-5 lines at the end, at 144% its off by 6-8 lines.

Chrome 10.0.648.204, Windows 7 Pro 64 bit, Lenovo W510
Re: Wrong cursor position when typing pefla 4/18/11 1:52 AM
My gdocs are between 10 and 30 pages, it occurs with all
starts at page 3 and get worse every page (144% and 120% zoom tested)
No problem in compact view at any magnification
can't verify an relation to font, size or contained tables (does not seem to have an effect)
Re: Wrong cursor position when typing JohnnyCache 4/18/11 12:11 PM
Hi folks,
Thanks for following up. I'm going to reach out to some of you off-thread to see some specific docs where you guys are experiencing this.

-In the meantime, can you confirm whether or not @LearningReg's observation that View > Document View > Compact (as opposed to Document View > Paginated), as any affect on your cursor's placement?

Thanks!
Johnny
Re: Wrong cursor position when typing Eize 4/22/11 4:25 AM
I have a sort like problem.
Since the introduction of pagination I get vertical cursor problems.

After inserting a page break, there will be 2 lines created. (wich is already strange)
If you enter characters in the second line, the cursor moves down to a third "non existing" line.

It also happens in compact view.

My zoom is 100% and i use Chrome 10.0.648 on Windows 7.
Re: Wrong cursor position when typing Bas Braams 4/22/11 5:26 AM
I've reproduced Eize's error report on a RedHat Linux system using Firefox 3.6.13. Create a new document, insert some text, hit return, insert a page break, and two blank lines are seen before the page break. Position the cursor on the second of those lines, immediately above the page break, and start typing. A new line gets inserted and the cursor position is off by one line. Alternatively, enter some text not terminated by Return, enter a page break, and one blank line is seen above the page break and it has the same fault. Basically one cannot use explicit page breaks until this error is fixed.
Re: Wrong cursor position when typing pefla 4/22/11 5:51 AM
I've reproduced Eize's error on Chrome 10.0.648 , MAC OSX 10.5.8 (Mac book)
zoom 100, compact mode
Create a new document, insert "fuhbaz", hit return, insert page break, and two blank lines appears above the page break. Bring the cursor on the lines,directly above the page break, and start typing. A new line occurs and the cursor position is  one line below and stays at the beginning of the line while typing.

the curser effect is just, if it is on the last position of the last line.
Re: Wrong cursor position when typing JohnnyCache 4/25/11 2:19 PM
Hi folks,
Thanks for continuing to follow up here. It sounds like there have been a few different issues at play here.

-For folks zoomed in on longer docs, we're aware that the cursor can be off vertically when in Paginated view (in Compact view, it's fine). We're investigating the issue and have posted it on our Known Issues page: http://docs.google.com/support/bin/static.py?hl=en&page=known_issues.cs

-@Elize, @Bas, and @pefla: I think the issue you're reporting is working as intended. A page break consumes an entire line. So if you insert your cursor on the same line as a page break, the characters will be pushed to the previous line. I believe other word processors function similarly. I understand that it can seem a little confusing as page breaks aren't visible, but to get a better sense of this, try inserting a visible horizontal line instead of a page break (It should function similarly).

Thanks!
Johnny
Re: Wrong cursor position when typing Eize 4/25/11 3:10 PM
Hi Johnny,

I am not completely satisfied with your explanation.
Its true a page break consumes an entire line, but if you position the cursor behind the characters again and start typing it has to stay there and it shouldn't move down. At least it didn't happen before the introduction of pagination.

Maybe I am totally wrong on this, but it just doesn't feels correct.

Thanks for your help!


Re: Wrong cursor position when typing arleyl 4/26/11 5:09 PM
@Teresa C., bug report for you:

Browser: Firefox
Operating System: Windows 7
Acct type: paid Google Apps account
Zoom level: 0
Googledoc type: New style (New-style googledoc created from blank in 2011)
Style/Font: Normal, Times New Roman, 11 pt
Doc size: 33 pages. Contains one jpg image in the very first line.

Applying the Bas Braams workaround fixed the vertical misalignment, but the horizontal alignment drifts off as I move the cursor to the right. In the leftmost words of a line, it's fine. In the rightmost words of a line, it's hard to know where the insertion point really is.

Googledocs team, please rush us a fix. Many thanks.

Re: Wrong cursor position when typing Bas Braams 5/1/11 9:05 AM
Replying here to @JohnnyCache, @Eize and @pefla, mainly. For sure there are multiple issues with cursor misplacement, and as has been clear for a long time the most difficult problem has to do with browser magnification and a non-uniform scaling of fonts under that operation. With the introduction of paginated view a separate issue popped up, that the cursor appears vertically off by one line when it is placed immediately above an explicit page break. It is said to be by design, but I am convinced that it is wrong. (I copy here my explanation from [1].) An analogy with the effect of hitting Return may be helpful. That operation generates a carriage return plus line feed, CR-LF: two cursor motions that make an indivisible pair. It is not possible to insert text between the CR and the LF and it is not possible to somehow place the cursor between the CR and the LF. By analogy, inserting a page break should generate a carriage return plus page feed, CR-PF, without the possibility to insert text or to place the cursor between the CR and the PF. If one starts on a fresh line and enters the text QWERTY followed by a page break then it should be possible to position the cursor after the Y and continue the text on that line or to position the cursor at the top of the next page and type text there, and it should not be possible to place the cursor anywhere between those two locations. Instead, the present behavior upon entering an explicit page break is to create a CR-LF-PF triple without possibility to insert text between CR and LF or between LF and PF, but with the possibility to position the cursor between LF and PF. I've checked Microsoft Word 2010, just in case that is being viewed as the model that GDocs should emulate, and it appears that they maltreat the explicit page break in a more benign way, by inserting a CR-LF as a separate symbol before every page break. I don't approve of that, but at least it doesn't mess up cursor behavior the way that the GDocs treatment does.
Re: Wrong cursor position when typing INCspot 5/1/11 6:27 PM
OS: Windows 7
Browser: 4.0.1

Doc Page length: 161

The pagination fix mentioned above does not work.  I am unable to work on a very important project outside of Google Docs, which I depend on in order to make it easier to share with co-workers for their feedback.
Re: Wrong cursor position when typing jajpwd 5/5/11 6:16 AM
OSWindows xp
Browswer: Firefox 3.6.17
Doc page length: 21 pages

I haven't tried any of these fixes but the 'cursor drift'  - thank goodness it now has a name - problem has been on going for several months now and I'm writing a document with someone and it has been on-going aggravation for us.  The only fix we're figured out on our own, is to write in another document and then copy and paste into our shared google doc.  To say we' re wasting time, is is an understatement!  I will try some of the fixes mentioned above and will get back to the group, but I'm soooo grateful that others are experiencing this same problem.  I had written about it months ago and nobody responded!
Re: Wrong cursor position when typing dubose3737 5/12/11 8:51 AM
I've had the cursor problem for as long as I remember - cursor appears to the left of where it actually is on the right side of a line of text but on the left side it is in the correct place.  As you move one space at a time from left to right it gradually gets worse.
 
Solution that worked for me - I changed fonts from Arial to Consolas.  I'm a happy guy, now!
Re: Wrong cursor position when typing juzzle 6/3/11 2:12 AM
I have tried everything - zoom, different fonts and reloading the document. I'm at my wits end here - this effectively makes Google Docs useless as an alternative to other tools.

The issue occur inside a table and the cursor is off anywhere between 1 and 8 characters.

WinXP and Firefox 4.
Re: Wrong cursor position when typing bluemonkeytroupe 6/10/11 9:43 AM
As someone has said, it sounds like there are a few different problems going on that can be grouped under this title. Mine in particular is horizontal forward drift when using Corsiva. Switching to another font completely resolves the issue, and switching back makes it recur. (Firefox 4.0.1, Mac 10.5.8)

When using Corsiva in a word-esque document, the drift can be severe. For example, if the cursor displays as being immediately after the period that ends the previous sentence, the actual insertion point might be several characters to the left between "can" and "be".

Also, the spacing looks extremely odd (which might represent a character-tracking problem). When a line is right-justified, there may appear to be several spaces between the line and the right margin. When a line is left-justified, if text flows from one line to the next without a return character, sometimes there will appear to be spaces to the left of the word that begins the next line. Or if there is a return character and I add three spaces before starting a new paragraph, the amount of space this produces is not uniform. (At the beginning of one paragraph, three spaces will produce X fraction of an inch - but at the beginning of the next paragraph, three spaces will produce Y fraction of an inch.)

Any ideas?
Re: Wrong cursor position when typing Bas Braams 7/5/11 12:37 PM
@bluemonkeytroupe: <<Any ideas?>>. The problem goes back to May 2010, I believe, when the editor was changed in a fundamental way as discussed on this blog post [1]. Basically the cursor position is no longer the responsibility of the browser, but it has to be computed within the GDocs system. Exactly how browser magnification interacts with this hasn't been explained here.
Re: Wrong cursor position when typing johnwitt 7/27/11 9:43 PM
Wow.  I've researched this for an hour.  No known solution.  As one of those that commented said "Google Docs is essentially useless".
 
I have come to the same conclusion.  I'm going to have to pony up the bucks for Microsoft Office tomorrow.  I give up.  Frustrating and disappointing.    Sell Google at $650.
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