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Subnet IP address is not recognised through dfp as from targeted country

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Subnet IP address is not recognised through dfp as from targeted country Umar Uddin 5/2/12 7:29 AM
Hi DFP,
 
Our client is currently facing problem of not seing the banner. I have targeted the banner to Kuwait, but our client in Kuwait is not seeing the creative. Whereas in dfp report i saw some impressions served from Kuwait. when I put the same Line item targeting worldwide, the client is able to see it.
 
Is this because DFP is not recognising their IP address as Kuwait IP? If yes, then what should we do so that the client can see it when we target it to Kuwait. 
 
Below is the subnet of the client, is there a way to add this to DFP system, so that it get recognised as part of Kuwait region.
 
Subnet as follows:
178.249.176.0/24.
 
Awaits for your reply.
 
regards,
Umar
Re: Subnet IP address is not recognised through dfp as from targeted country Ingraye 5/2/12 7:43 AM
Can you confirm that when he visits a site, his IP address is under that subnet?  You can visit any IP lookup site.  I just want to make sure he's not running under a proxy or something.

If he is being correctly identified as under that subnet, then it looks like DFP is not recognizing the geolocation of that IP as Kuwait.  Unfortunately, there's not much you can about it.

What does your client see?  It could be your Line Item settings are incorrectly set. 

Eg, if you have 2 100% Goal Sponsorship Line Items, one set to Kuwait but the other not set to anything, they both would be valid to viewers of Kuwait.
Re: Subnet IP address is not recognised through dfp as from targeted country Umar Uddin 5/3/12 4:51 AM
Thanks Ingraye for your quick response.
 
 
The client confirmed the IP address from http://www.whatsmyip.org/  & it is not running under proxy. 
 
We double confirmed the line item is properly set. The client can see the banner which is not targeted to any country. but not the kuwait targeted one. Is there any other way around to get this Subnet recognised by DFP?
 
regards,
Umar
Re: Subnet IP address is not recognised through dfp as from targeted country Ingraye 5/3/12 6:11 AM
Can you check to see if any other Kuwait based IP can view the ad?

Can you check the Delivery Analysis found in the Publisher's Console (GPT tags) or ?google_debug (GAM tags) and see why the Kuwait based Line Item was rejected?

The best I can offer you is to contact DFP and see if they can do anything about it.  But I'm not sure how much they can do.

Re: Subnet IP address is not recognised through dfp as from targeted country Umar Uddin 5/6/12 1:13 AM
When i ran the report, it shows the line item has served some impressions in kuwait. I will try to contact DFP Support.
 
Thanks for your help.
 
regards,
Umar