Categories: Technical issues :

Urgent: Our content hasn't updated in Currents since June 15h

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Urgent: Our content hasn't updated in Currents since June 15h TheDroidGamers 6/27/12 2:44 PM
Hello everyone,

We have been on Google Currents since the day it was released. We were one of the first sites to be on there (aside from the ones that came when it initially launched). I'm saying this because Google Currents has been running great for us ever since it start except when June 15th came along. For whatever reason Google Currents stopped pulling articles from our site and updating our publication. We have no idea why. We have checked the feed to make sure they work, which they do. I have even created a new feed to test and see if it just happens to be that particular feed url for whatever reason. The new one doesn't get anything pulled for it either and displayed in Google Currents.

I'm pretty much at a loss as to what else to try and do to fix this. We have a lot of subscribers and we really do not what to lose any of them because out content isn't getting updated in Google Currents. Any head would really be appreciated. Our publication name is DroidGamers and it can be found in the Entertainment section.
Re: Urgent: Our content hasn't updated in Currents since June 15h TheDroidGamers 6/27/12 2:45 PM
I would also like to add that we haven't made any major changes to the site that would even remotely affect the RSS feeds going into Currents so I'm at a complete loss as to why this is happening and what to do to fix it.
Re: Urgent: Our content hasn't updated in Currents since June 15h ExplorTravMag 6/27/12 2:51 PM
I changed one of the cover/splash images a couple days ago and while the behind the scenes is showing the change was accepted, the edition shows the prior splash and it's not updating like it should.

But - it's tough to get help on here and given a lot of these editions are for businesses, I'm having a hard time sticking to Google Currrents.  I've started looking at Flipboard.  It's not on Android but the customer service is there and it's a more stable environment.  And when you get upset that the tech support isn't doing what it's supposed to do, you don't get a rant on how they have lives, thus can't do their jobs.
Re: Urgent: Our content hasn't updated in Currents since June 15h TheDroidGamers 6/27/12 2:56 PM
Well actually FlipBoard just got released onto Android like the other day so you might want to check that out. Most of these places tend to be a bit hard when it comes to getting help but I just throw the question out there in case someone actually sees it and decides to help hah
Re: Urgent: Our content hasn't updated in Currents since June 15h Cassie Doll 6/27/12 7:40 PM
ExtremeT - could you send me the name of your edition so that I can take a look?
Re: Urgent: Our content hasn't updated in Currents since June 15h TheDroidGamers 6/27/12 7:50 PM
Yeah our publication is called DroidGamers and is under the Entertainment section. If there is anything else you need just let me know. I sort of got the news updating, last I checked the newest article as from 10hours ago, but the reviews section in our publication isn't.
Re: Urgent: Our content hasn't updated in Currents since June 15h Cassie Doll 6/27/12 7:58 PM
I didn't see the Entertainment section, but I saw the Game Reviews one (which seems empty?)

I tried the Game Reviews feed in a test edition, and it pulled new articles, so I'd use the change-the-url-trick. Add a fake url param to your feed to force the whole thing to refresh from scratch - like &force=1

This should force those 2 sections to come back to life.
Re: Urgent: Our content hasn't updated in Currents since June 15h Cassie Doll 6/27/12 7:59 PM
(oh and sorry i missed the name of your edition in your first post! you clearly stated it, i failed)
Re: Urgent: Our content hasn't updated in Currents since June 15h ExplorTravMag 6/27/12 8:41 PM
Thanks for the advice, ExtremeT.com. I'll give Fliipboard a look.  You'll note the rantee has no intention of helping me with the problems in my edition.  I guess instead of working to improve her tech support CSR skills, she decides to ignore the person pointing out there are customer service problems.  Stay classy, Google.