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How to fix: Update server not available error 12 on mac

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How to fix: Update server not available error 12 on mac How2Technology 1/28/11 8:42 PM
Whenever I go try to update chrome by going to the chrome at the top and then about google chrome and then check for updates it says theres a new version but it give me the error message above in the question. So i tried to download the chrome manually even the beta both regular and beta.. and it gives me an error for something about my profile wont allow it. Im the only user on this mac computer and never had a problem updating it till a week ago.
Re: How to fix: Update server not available error 12 on mac Joerto 1/30/11 2:34 AM
I have the same problem. About two weeks ago I started getting error 12 during update attemts. I have also tried downloading manually, but without any luck. Tried uninstalling/reinstalling, using clean my mac to delete any leftover files. Nothing works.
Re: How to fix: Update server not available error 12 on mac sthac 3/5/11 8:15 AM
Same thing for me. Tried everything that How2Tech said also. No success yet.
Re: How to fix: Update server not available error 12 on mac jeremywike 3/5/11 11:12 AM
I have had this problem for months. I too have done a completely-clean re-install with no luck. Every couple of months Chrome will manage to update itself, but Error 12 starts again with the next update.

OS X 10.6.6, currently at Chrome 9.0.597.102
Re: How to fix: Update server not available error 12 on mac mbi0 3/9/11 12:16 AM
I get an Error 12 each and every time I try to update Chrome form behind our corporate HTTP proxy, but the update always works flawlessly from my home network. This is definitely related.
Re: How to fix: Update server not available error 12 on mac pedrgon 3/22/11 3:32 PM
I have the same problem. Running Chrome 10 on Mac OSX 10.6.
Re: How to fix: Update server not available error 12 on mac How2Technology 3/22/11 5:47 PM
Alright I got mine fixed. I just download app zapper which you can download app zapper or AppDelete and then you will uninstall Chrome with that. That will delete everything that is with chrome, and then use a different browser like safari and go download Chrome Beta and that how I fixed mine.
Re: How to fix: Update server not available error 12 on mac Nick_Clements 3/23/11 8:44 AM
I am having the same issue.  I tried using AppZapper to remove all of the files associated with Chrome, but the issue still exists after re-downloading the beta version.
Re: How to fix: Update server not available error 12 on mac How2Technology 3/24/11 1:12 AM
you went and downloaded the lastest beta version of Google Chrome?
Re: How to fix: Update server not available error 12 on mac Nick_Clements 3/24/11 6:39 AM
Yeah, I currently have v11.0.696.16 beta.  But, it still wants to download an update when I go to the "About" window.  If I try, I get the same download error.
Re: How to fix: Update server not available error 12 on mac How2Technology 3/24/11 8:09 PM
Hmm... that is weird. Are you restarting the computer after you uninstall it? (Just naming out few things that will maybe work idk)
Re: How to fix: Update server not available error 12 on mac Lic. Diaz 3/29/11 2:32 AM
Same problem here. C'mon Google Chrome, a month ago I could not watch youtube(lag problems) Now the issue is addresed but now I got this problem. Try to unistalled using App Zapper then restart and install but nothing.

Any suggestions?
Re: How to fix: Update server not available error 12 on mac alexamh9 4/8/11 2:15 PM
same issue (hoping google sees this growing issue). Tried reinstall and nada.
Re: How to fix: Update server not available error 12 on mac Lic. Diaz 4/8/11 10:32 PM
Here you go guy. Procedure just for Mac. Windows I guess pretty much the same just more complicated.

1. Chrome > Clear Brosing data> Adobe Flash... >erase
2. Chrome > Clear Brosing data> Select all > from the beging of time
3. If you have Extensions.  Windows> Extensions> Unistall(all)
4. Download app zapper(http://download.cnet.com/AppZapper/3000-18512_4-86423.html?tag=mncol;1). Then delete Chrome.
5. Finder> Users> User Name> Libary> Goggle( delete the folder)
6. Finder> Users> User Name> Libary> Cache> com.google.XXX ( delete all the folders)
I think is all. Just give it a doble check to see if everything from google is erased.

Download Chrome again and install it. Chrome > About.. Wait message> Google is update. There you go!!
Re: How to fix: Update server not available error 12 on mac Christopher T. 6/9/11 1:44 PM
I have this same issue to.

OS X 10.6.7
Chrome 12.0.742.91 beta
Re: How to fix: Update server not available error 12 on mac Christopher T. 6/9/11 1:55 PM
UPDATE : This issue is no more on Chrome's beta channel
Re: How to fix: Update server not available error 12 on mac Christopher T. 6/9/11 1:57 PM
UPDATE : Turns out there was NOT any update to the beta channel- current beta is 12.0.742.91
Re: How to fix: Update server not available error 12 on mac fairlane32 6/19/11 8:46 PM
Bullshit. There is another update .742.100 which I was able to uninstall Chrome and manually get the .100  and I still get the same stupid error after hitting About Chrome, and its telling me there is STILL an update. WTF is wrong with you guys, Google c'mon, fix this crap from happening already; we shouldn't have to go through hoops and use a third party application to "properly" delete a program!! Doesn't that defeat the point of using a goddam Mac? I should just go back to windows then, if this keeps happening....
Re: How to fix: Update server not available error 12 on mac tomdee55 7/5/11 11:19 AM
I'm having same issue.  Tried a lot of the supposed "fixes" but none have worked.  I REALLY like CHROME but I'm going back to Safari until Google fixes this.
DEAR MR. GOOGLE:  It appears that you don't care about us mac users!  I suggest you start listening to us because we WILL be taking over the world soon!
Re: How to fix: Update server not available error 12 on mac fairlane32 7/8/11 7:22 AM
Tomdee55. Hahah, that's so true. Just wanted to say that I think they (don't know who "they" are) fixed it, since the other day I booted my mac and after launching chrome I happened to check About Chrome and it had updated and said "Chrome was up to date".  Guess we just have to be more patient and wait, but I still say it will happen again..........I get very angry because those of us who are stuck with an older browser with known holes in them can't get patched and have to browse potentially unprotected until its fixed. I don't like that
Re: How to fix: Update server not available error 12 on mac Spanish.Soul 8/8/11 7:32 PM
you really need to fix this Sh**
Re: How to fix: Update server not available error 12 on mac coolrob335 8/20/11 8:43 AM
it's getting really annoying. it really needs to be fixed, otherwise i'm switching to another browser, cos it's a pain in the arse having to delete and reinstall chrome completely every time (p.s. i'm on STABLE cos i thought it might be a bit more well... stable :P but still got the same problem :/)
Re: How to fix: Update server not available error 12 on mac fairlane32 8/23/11 8:22 PM
@coolrob, yeah, exactly. I'm on 13.0.782.122 and just yesterday I checked and it's telling me there's a new update. Sure enough, the infamous error 12. I'm sure within a week it'll say its "Up to date". Hopefully..............
Re: How to fix: Update server not available error 12 on mac openbaffled 9/11/11 5:47 PM
I've given up using Chrome on my Mac.  I've been trying to fix the "error 12" problem for months, and it is just not worth the trouble.
Re: How to fix: Update server not available error 12 on mac jfor26 9/21/11 4:43 AM
I like chrome but am sick and tired of it not updating, having to remove it and then reinstall.  I am done with chrome.
Re: How to fix: Update server not available error 12 on mac Eddy76 9/21/11 6:36 AM
this issue starts 2 years ago?
sounds like a "Disposable Browser" (need a complete clean up for each version)

GOOGLE! you should return to college.
Re: How to fix: Update server not available error 12 on mac Ashton Stevens 10/21/11 4:06 PM
http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=1367288

In the Finder menu at the top of your window, select Go > Go to Folder > ~/Library/Caches.
Delete the following file: com.google.Keystone
Now delete this file: com.google.UpdateEngine
Try to update Google Chrome again.
If the problem persists, follow these instructions:

If you’re uncomfortable using Terminal to run commands, you may want to consult a computer technician before you start.

Quit Google Chrome and any other Google applications.
In the Applications menu at the top of your window, select Utilities.
Double-click the Terminal program.
Run the following command. Be careful to enter the command exactly as written:
~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/Resources/install.py --uninstall
Now run this following command. Again, carefully enter the command exactly as written:
sudo /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/Resources/install.py --uninstall
Restart Google Chrome.
Re: How to fix: Update server not available error 12 on mac nsparr 10/30/11 11:16 PM
Yes Ashton, I believe (most of us) anyways have used these two "fixes" by google already.  It made absolutely no difference on my computer.  This is driving me nuts!
Re: How to fix: Update server not available error 12 on mac sstoynov 11/8/11 10:09 AM
I just downloaded their latest dmg file from their website and installed it manually. Now I'm up to date.
Re: How to fix: Update server not available error 12 on mac ServerPress 12/2/11 11:56 AM
Chrome with "Update server not available error :12 " can be fixed by installing a dmg release by google chrome team, its called google updater, a 4 KB installer from http://dl.google.com/dl/mac/install/googlesoftwareupdate.dmg
After installation restart browser and update it

This is the only stable Fix and it works
Re: How to fix: Update server not available error 12 on mac danasoza 12/15/11 8:47 PM
ServerPress, just fyi didn't work for me.  I did the update, and restarted browser and still got same error.  I even restarted computer. same error. Wah!
Re: How to fix: Update server not available error 12 on mac macferret 12/22/11 11:40 PM
Regarding ERROR 12 messages when using version 15.0.XXX.XXX, close unused applications and temporarily disable any anti-virus software. Check that all your software is up to date. Go to Chrome preferences and set "COOKIES" to accept third-party. Download from the Google® website:

http://www.google.com/aclk?sa=l&ai=C0vTrOin0TvbzGMXBsQKryeXTB6mmrvQBwb7fmBzGnYeDbwgAEAFQz__IlgVgyd7niZSkmBOgAf31yPYDyAEBqgQYT9AXXsG9mD9Rbrxofs14jjIPFAWRbhWl&sig=AOD64_3ZyxQZojKm1rvazeWiQDuWxt6qUw&adurl=http://www.google.com/chrome/index.html%3Fhl%3Den%26brand%3DCHMA%26utm_campaign%3Den%26utm_source%3Den-ha-na-us-bk%26utm_medium%3Dha&rct=j&q=google+chrome+for+mac

CLOSE the running Google® app in the dock, if still opened. The downloaded file should appear on your DESKTOP.
UNCOMPRESS the .dmg file and drag the application to your DESKTOP, not into the applications shortcut.
OPEN the application on your DESKTOP and check that all previous bookmarks are there (and any saved closed tabs display).
CHECK that you have the latest version. It should now be 16.0.912.63. Close application.
DRAG the DESKTOP application into APPLICATIONS in finder.
Further proof that you are up to date is to go to APPLICATIONS, click on Google Chrome.app and right-click: GET INFO.
TURN ON any anti-virus software. You can now go and reset your "COOKIES" to the previous settings. DONE!
Re: How to fix: Update server not available error 12 on mac Martim 1/5/12 2:33 PM
"Hi all,

We've heard some of you have been experiencing issues updating Google Chrome on Mac. If you're experiencing an error related to 'Update server not available', please follow the below workarounds. Note that if you're uncomfortable using Terminal to run commands, you may want to consult a computer technician before you start.

1. In the Finder top menu, select Go > Go to Folder...
2. Go to the folder: ~/Library/Caches and delete the following files:
com.google.Keystone
com.google.UpdateEngine
3. Try to update Google Chrome again.

If the problem persists, follow these instructions:

1. Quit Google Chrome and any other Google applications.
2. Navigate to Applications > Utilities and double click on Terminal.
3. Run the following commands from the terminal. Each of these commands should be entered as a single line. Be careful to enter these commands exactly as written.

~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/Resources/install.py --uninstall

sudo /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/Resources/install.py --uninstall

4. Restart Google Chrome.

Best,
Shawn"


[found here: http://www.google.com/support/forum/p/Chrome/thread?tid=7190d11c3f1a192e&hl=en
via here: http://theregime.wordpress.com/2011/06/28/google-chrome-for-mac-error-update-server-not-available-error-12/ ]
Re: How to fix: Update server not available error 12 on mac Martim 1/5/12 2:42 PM
EDIT: Not working for me, at least... Sigh...

Going to try this:

1) Delete your Google Chrome application from the applications folder;
2) Delete the folder HD/Library/Google
3) Go to HD/Library/Caches and delete any reference of google there;
4) Go to ~/Library/Cache and delete any reference to google;
5) Delete the folder ~/Library/Google
6) Go to ~/Library/Application/Support and delete the Google folder

[http://code.google.com/p/chromium/issues/detail?id=44235]

and this:

Aha!  Realizing that keystone wasn't installed on my system (for whatever reason) made me realize I needed to install it manually.  The following installed it for me and now the error has (finally - after ONE YEAR) gone away:

1. Download stable image of Chrome for Mac (make sure Chrome is closed)
2. Open image
3. Open Terminal and enter the next two steps (change the Chrome version number in the line below to whatever the number is for the version you downloaded):
4. cd "/Volumes/Google Chrome/Google Chrome.app/Contents/Versions/12.0.742.122/Google Chrome Framework.framework/Frameworks/KeystoneRegistration.framework/Resources"
5. sudo ./install.py --install Keystone.tbz
6. Open Chrome!  It worked!

[http://www.google.com/support/forum/p/Chrome/thread?tid=7190d11c3f1a192e&hl=en]
Re: How to fix: Update server not available error 12 on mac joegc 2/3/12 2:34 AM
This WORKED for me! (I'm running Chrome on Mac OS X Lion 10.7.2)

After trying googles help instructions for Error 12 but still having no luck I deleted: ~/Library/Caches/com.google.UpdateEngine.Framework.0

(see instructions for using Go menu from Finder).

NOTE: I recommend following all of Googles help first found here: 

Hope this helps :)
Re: How to fix: Update server not available error 12 on mac patricknh 2/10/12 8:53 AM
I've tried everything in this thread that doesn't involve ripping out Chrome by its roots. Nothing has worked.

And by the way, the Google help page referred to in the previous post is clearly out of date; running the first of those Terminal commands gets a "file not found" message.
Re: How to fix: Update server not available error 12 on mac GPShift 3/6/12 11:41 AM
I just used MacKeeper to completely delete my current version and installed the most recen stable version.

when I opened it I had not lost anything and it even remembered the pages I was on but it was the most recent version and no updates were available
Re: How to fix: Update server not available error 12 on mac David Metcalfe 3/16/12 11:49 AM
Thanks for this! The cache clearing never fixed anything, but removing the system Library's install.py fixed it.
Re: How to fix: Update server not available error 12 on mac Ollie Fleming 12/6/12 8:06 AM
Might be a bit outdated, but I was having the same problem, and noticed that I had little snitch blocking connections to google updater. I turned off little snitch temporarily and it worked.
Google-NowWhat! 3/6/13 4:04 PM <This message has been deleted.>
Re: How to fix: Update server not available error 12 on mac Google-NowWhat! 3/6/13 4:10 PM
This error took place on board a MacMini running Mac 10.8.2 (mountain lion):

In the year 2013 in the merry month of March, about 8 days before the 'ides of march' I got the same "error-12" trying to update to v 25.0.1364.155. I have a subscription with MacUpdate, so I tried doing the update via the MacUpdate dashboard. A-batta-bing-a-batta-boom updated with no problemo. No fussin with files, no nervous fiddlin with the Terminal. I know, I'm asking myself the same question. Why didn't I just update via the MU dashboard in the first place? Maybe a Karmic collision to send me spiraling off to this thread so that I may share... "The Way To Update Chrome--with no errors and no outs". A real field of dreams. :)

Re: How to fix: Update server not available error 12 on mac Nickole Miller 3/16/13 11:34 PM
Re: How to fix: Update server not available error 12 on mac DJacobson 7/12/13 2:00 PM
The second set of steps worked for me! FINALLY!  Even after I followed the terminal commands as provided by Google, I thought it had something to do with my current OS (Snow Leopard 10.6.8) because nothing worked.  Your post, however, did! Thank you and God bless!!!
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