Categories: Report an Issue : Android :

T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android

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T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android johnls 4/24/12 10:56 AM
When using Chrome on T-Mobile's network, I am asked to purchase mobile hotspot/tethering service.  T-Mobile support told me that they won't do anything on their end to fix this issue.
Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android JL King 4/24/12 2:35 PM
Hi johnls,

Is this only when you are on T-Mobile's data connection? Does Chrome function correctly while on wi-fi?

Please tell me what is listed under Android Settings > About Phone for 1) model number, 2) Android version, and 3) build number so we can look into this issue.
Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android johnls 4/24/12 2:56 PM
This only happens on T-Mobile's data connection (and this does not happen on wi-fi).

HTC Sensation
Android 4.0.4
IMM76D

Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android mkslt04 4/24/12 5:24 PM
So you're not running an official build of ICS for the Sensation are you? That may be part of the issue. There are compatibility/standards for builds of Android that your rom may not be meeting.
Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android c19932 4/26/12 7:28 PM
Im having the same problem as well. I'm pretty sure its not a problem from the rom but something in chrome is changed. I was redirected to the T-Mobile hotspot page every time, but everything works fine when I restored an older version of chrom (the version before the latest update). So yeah its something in the latest chrome update
Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android JL King 4/27/12 9:17 AM
We think this may be caused by T-Mobile identifying your devices as desktops once "Request desktop site" has been used, even if only once. Can all of you confirm whether or not this issue began only after using Request desktop site?
Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android Cactrot 4/27/12 11:27 AM
I'm getting this issue too, I know I've used the request desktop site option in the past, but it was a long time ago. It started happening for me today about 30 minutes ago.

T-mobile Nexus S running ICS V4.04

Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android JL King 4/27/12 2:29 PM
This is a T-Mobile issue that has existed for awhile now, including for users who used the "Request desktop site" feature in the ICS legacy Browser. As a workaround, you can try clearing your app data by going to Android Settings > Apps > Chrome Beta and pressing "Clear data" and "Clear cache", or un-/re-installing Chrome Beta. 

This may prevent T-Mobile's tracking you as a "desktop tether" user, as long as you don't enable "Request desktop site" again.

We will ask T-Mobile to fix this issue, but ultimately how they handle different user agents is up to them.
Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android bryanus 4/27/12 4:25 PM
Thank JL and I hope you guys get through to them!

This issue also just happened to me yesterday. I had some time to kill so I decided to download a new nightly build from Cyanogenmod for my 2 week old Galaxy Nexus. It was about 120MB download, and having only used 200MBs of my 2GB data plan on T-Mobile, I decided why not?

About 50MBs into the download (fast I have to say), the download locked up my phone. First time I'd seen that happen. I was able to reboot the phone with a battery pull, but then when I went back to the page to download the file again I was presented with the T-Mobile hotspot upsell page.

I thought it had to do with the fact that I was previously using a Blackberry data plan, so I called T-Mobile and gave them my IMEI so it could be properly registered in their system. The rep said everything would be fine in two hours.

Two hours later and of course it wasn't working. But I did notice the issue was isolated to Chrome Beta only and did not affect the Androind Browser or any other browser I tried  (DolphinHD, Skyfire). It also only occurs on cellular data and not Wifi.

A call to T-Mobile this morning was slightly more helpful. The rep told me that once I hit a certain data limit, they determine that I am tethering and restrict usage. I believe what is happening is that Chrome Beta for Android is "too new" right now and T-Mobile has no idea it exists, since it only runs on ICS handsets. They simply detect the Chrome User Agent and block it. I confirmed this by enabling hotspot today and attempting to connect via Chrome on my laptop; I was redirected to the hotspot upsell page again. Using another browser such as Safari or even changing the UA for Chrome to any other browser allowed me to surf again.

I did post this to their support forums, but who knows if they read those:

http://support.t-mobile.com/message/130710#130710

This is pretty unfortunate as trying to use any other browser is painful IMO. I found that Chrome is much more accurate when rendering pages versus the other browsers I tried. That and the desktop sync is a great convenience. I hope you guys can get through!

Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android bryanus 4/27/12 4:31 PM
Also, wanted to say that un/re-installing and/or clearing data/cache does not resolve this issue.
Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android bryanus 4/27/12 5:20 PM
@c19932

I tried reverting to an earlier ROM I had backed up that did not have this issue, but I was able to reproduce this issue on my restored (previously working) ROM as well.

Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android martonikaj 5/1/12 8:41 PM
Its about 99% certain that T-Mobile is simply using UAstring to "block" tethering. Chrome for Android will identify the same way as Chrome for the desktop in many situations, leading T-Mobile to think that you're tethering. Once you've used a considerable amount of data (I'd guess 200mb) on the Chrome Beta browser, they'll start redirecting you. They've put the stock ICS Browser on their "safe" list it seems, as that's not redirecting me.

It seems that there's no way to defeat this. Clearing cache/data or factory resetting or anything of that sort will not work. Pretty clear they're just putting a flag on your account # and no matter what, they'll redirect you for some set period of time. As Bryanus will note from the original T-Mobile tech support forum we spoke in, I was being redirected for a good 2 weeks, and when my billing period reset, I magically could browse on Chrome Beta again. Could be coincidence, but I doubt it.

I'm using T-Mobile Prepaid 5GB plan.

Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android jacebenson 7/18/12 7:32 AM
A way around this is install this ext on chrome;
https://chrome.google.com/webstore/detail/djflhoibgkdhkhhcedjiklpkjnoahfmg/related

And then change your user agent to a non-chrome user agent.

Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android kilfisher 8/7/12 4:51 PM
That won't help us using Chrome for Android.
Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android JL King 9/18/12 11:28 AM
T-Mobile pushed a fix for this in late August. Is anyone still experiencing this issue in Chrome for Android?
Re: T-Mobile wants me to purchase mobile hotspot service to use Chrome for Android kilfisher 9/18/12 11:36 AM
That's great! I haven't had this issue personally, since I've been very cautious about my data usage on Chrome for Android just in case they block me again. Maybe now I can ramp up my usage more and will report back if I get redirected again. Thanks for the update!