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Chat not working in Gmail

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Chat not working in Gmail LindseyHowe 4/26/12 6:47 AM
My chat will not work in gmail. I can see my green dot but no contacts. My contacts see my chats to them but i cannot see their responses and these responses show up as an email as if I was offline. I am signed into chat.

Helllppppp!
Re: Chat not working in Gmail DonnyA 4/26/12 7:07 AM
Mine is doing the exact same thing!  I've closed firefox, deleted cookies, relogged in, and it still wasn't working.  I've tried shutting down chat and relogging in, and that didn't work either.  Please help!
Re: Chat not working in Gmail bsimoes 4/26/12 7:12 AM
The same thing is happening to me.
Re: Chat not working in Gmail JoKab 4/26/12 7:44 AM
Same thing is happening to me...I've tried deleting my cache and cookies several times, I've refreshed and reloaded and signed in and out...nothing seems to be working...
Re: Chat not working in Gmail kkasd 4/26/12 7:55 AM
I'm having the same issue. Apparently, other people can see me, but I cannot see them. I receive chats as e-mails. Very odd.
Re: Chat not working in Gmail KC2012 4/26/12 8:03 AM
Same thing with mine. I recently installed Google Drive on my PC and thought maybe that had something to do with it, but I've uninstalled that and the problem with Chat still persists. My friends don't have the issue, just me.
Re: Chat not working in Gmail tb1346 4/26/12 8:06 AM
I'm having the same problem.  Clearing cookies, signing in & out, and refreshing have not fixed the issue.
Re: Chat not working in Gmail kkasd 4/26/12 8:22 AM
Just FYI, I've now logged into gmail in Chrome, Safari and Firefox. The chat problem persists in all three browsers.

I work at an educational institution that uses gmail. I appear to be the only person (so far!) reporting the problem at our institution so it is not system wide.
Re: Chat not working in Gmail kkasd 4/26/12 8:41 AM
Chat functionality has now been restored for me. I walked away from my desk for 2 minutes and when I returned it was back up. I did NOTHING to cause the change. ????? Hope it resolves for everyone else soon.
Re: Chat not working in Gmail KiraDT 4/26/12 8:51 AM
I am having the same problem, i did just update to Firefox 10 yesterday, but my chat still worked after i uploaded it
Re: Chat not working in Gmail kkasd 4/26/12 9:00 AM
And it's gone for me again... This is seriously wonky.
Re: Chat not working in Gmail KatherineG 4/26/12 9:07 AM
Hi all,

Thanks for letting me know what you're seeing.  I'm taking a closer look with my team and will report back as soon as I know more or if there is more info I'd need from you.

Thanks again!
Katherine
Re: Chat not working in Gmail alexman2000 4/26/12 9:08 AM
@kkasd, same thing happened with me. I woke up this morning, it wasn't working, my contacts randomly showed up for about 15 minutes and chat worked like normal, then they all just appeared as offline again.
Re: Chat not working in Gmail KatherineG 4/26/12 9:11 AM
Also, can you all confirm where it's happening: 
- is it only in Gmail?  
- if you log in to Google+, iGoogle, or another Google property do you see the same thing?

Thanks much!
Katherine
Re: Chat not working in Gmail alexman2000 4/26/12 9:14 AM
@KatherineG, thanks for getting back to us. 
I just logged in to Google+ and chat seems to be working there for me. It is only my Gmail account that is having the problem.
GingerKitty 4/26/12 9:16 AM <This message has been deleted.>
Re: Chat not working in Gmail kkasd 4/26/12 9:19 AM
gmail only here as well.
Re: Chat not working in Gmail SargeATL 4/26/12 9:19 AM
@Katherine Ditto on GingerKitty's comment
Re: Chat not working in Gmail AdminDon 4/26/12 9:21 AM
Same thing is happening to one of my users.  I even had her try a different machine...
Re: Chat not working in Gmail scottythered 4/26/12 9:23 AM
Ditto here. Two different machines, no chat, no outbound voice
Re: Chat not working in Gmail LindseyHowe 4/26/12 9:24 AM
@katherineG... chat works fine in google+ just not in gmail
Re: Chat not working in Gmail mmalloy10 4/26/12 9:27 AM
yeah only gmail is not working... G+ etc all seem fine
takuya31 4/26/12 9:30 AM <This message has been deleted.>
Re: Chat not working in Gmail KatherineG 4/26/12 9:59 AM
Thanks all for getting back to me so quickly- super helpful!  Our team is investigating the issue and I'll report back as soon as I have an update for you.

Please also let us know if you see any changes to the issue.

Thanks for your patience :)
Katherine
Re: Chat not working in Gmail alexman2000 4/26/12 9:59 AM
@KatherineG  Thanks 

Re: Chat not working in Gmail scottythered 4/26/12 10:00 AM
I'd like to add that when I try to call using Google Voice from the web Gmail, it rings and rings and rings, and when I cancel the call, a message appears saying there's been a network error and the call wouldn't complete.
Re: Chat not working in Gmail DonnyA 4/26/12 10:15 AM
Hi Katherine.  Still no changes to the issue here.  I ran a MalwareBytes scan as well as an Anti-virus scan, and both turned up nothing.  I checked my alternate gmail account, and that's working fine.  Only my primary account is experiencing this issue.

Thanks!
Re: Chat not working in Gmail Fred B 4/26/12 10:32 AM
Do you still have this problem if you reload Gmail in your browser? Thanks for your patience while we investigate the issue.
Re: Chat not working in Gmail snofrandy 4/26/12 10:35 AM
As others, doesn't work in GChat in Gmail.  Tried clearing cache, restarting computer, even doesn't work in IE.  However, it works on my Galaxy Nexus and Google+
Re: Chat not working in Gmail AdminDon 4/26/12 10:35 AM
Yes
Re: Chat not working in Gmail kkasd 4/26/12 10:35 AM
Yes. Re-loading does not help (just tried again). Nor does clearing my cache or shutting down my computer and re-starting. As I stated before, it also persists in Chrome, Firefox and Safari. Other have reported that moving to a different computer does not help.
Re: Chat not working in Gmail KiraDT 4/26/12 10:36 AM
yes still broken after refreshing (but does work in G+)
Re: Chat not working in Gmail CaitlinTeal 4/26/12 10:37 AM
I've got the same issue. It's been happening all day. I'm based in Berlin, Germany, and can't see any of my contacts at all. Further, I'md not receiving any chats even as emails. Glad you're looking into this KatherineG.
Re: Chat not working in Gmail alexman2000 4/26/12 10:39 AM
I am still having the same problem.
Re: Chat not working in Gmail LydiaKA 4/26/12 10:50 AM
Hi Katherine,

I'm having the exact same problem as well. The issue started for me this morning and nothing I've tried has fixed anything. Just let me know what the next step is. Thank you!

-Lydia
Re: Chat not working in Gmail jdcutler 4/26/12 10:55 AM
I'm have the same issue, chats are going to my e-mail saying i'm "off-line", when i select someboy who i know is available, i'm told they are "offline".  chat works when i log in separately though Google Talk
Re: Chat not working in Gmail grrrgchat 4/26/12 10:57 AM
Hi  - I am also having the same issue!  Chat is not working through gmail on either Google Chrome or Internet Explorer, but does work through Google Talk.  I can see myself as having a green-dot, but everyone else appears offline.  
Re: Chat not working in Gmail Fred B 4/26/12 11:26 AM
Thank you all for your help in tracking this down. Can you confirm that you do see your chat roster as normal, but that every user is marked as offline?
Re: Chat not working in Gmail grrrgchat 4/26/12 11:27 AM
Yes!
Re: Chat not working in Gmail KiraDT 4/26/12 11:28 AM
Yes, able to see entire chat roster but everybody is shown as offline
Re: Chat not working in Gmail kkasd 4/26/12 11:32 AM
I am also able to see my roster, but everyone (except me!) appears to be offline. I have been told that I appear online to other users, but when they chat me, the text comes as email.
Re: Chat not working in Gmail scottythered 4/26/12 11:34 AM
Yes indeedy.
Re: Chat not working in Gmail LydiaKA 4/26/12 11:34 AM
Yes.
Re: Chat not working in Gmail jdcutler 4/26/12 11:36 AM
One person (who changed their address, not sure the account is even active) is available, everyone else is greyed out.
Re: Chat not working in Gmail Fred B 4/26/12 11:37 AM
Okay, that's helpful thank you. Our teams are working now to resolve this issue.
Re: Chat not working in Gmail scottythered 4/26/12 11:44 AM
Again: whatever the problem is, it's affecting Google Voice via Gmail as well.
Re: Chat not working in Gmail kaushal.sumit.1 4/26/12 12:05 PM
Ditto.
Re: Chat not working in Gmail Nirmal Daniel 4/26/12 12:20 PM
Ah .. I analyzed this problem in detail

- This is Noway related with browser / cookies / operating system etc.

- This should be a Sev 1 Bug ! I can reproduce this clearly. 

Additional Info:

- I tried logging in to other google accounts and they work fine.

Interesting Info:

- Though Google talk is not working with Gmail now. It is working fine with Google plus (Google +) . Ideally I DO NOT USE GOOGLE PLUS BECAUSE I AM NOT FOR IT ! Is this a marketing strategy to promote Google+ where in users are forced to use Google+ in order to use google chat ??? 

CONTACT ME at :

+44 702.405.2991

P.S : .. .. when you get something for free, DO NOT forget its Terms and Conditions -

"NEITHER GOOGLE NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTION OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS"
Re: Chat not working in Gmail bneven 4/26/12 12:31 PM
So I went from having no contacts appearing online all day to now just 1.... random but better.
Re: Chat not working in Gmail alexman2000 4/26/12 12:41 PM
A little late on this, but yes, I can also see my chat roster as normal but everybody is marked as offline.
bneven 4/26/12 12:47 PM <This message has been deleted.>
Re: Chat not working in Gmail alexman2000 4/26/12 12:49 PM
Mine are also starting to appear randomly and slowly...
Re: Chat not working in Gmail DonnyA 4/26/12 12:51 PM
I'm back up and running!  Thanks Gmail!


Re: Chat not working in Gmail kkasd 4/26/12 12:53 PM
No progress here yet.
Re: Chat not working in Gmail bneven 4/26/12 12:54 PM
I refreshed and now my one contact is gone.
Re: Chat not working in Gmail helgicz 4/26/12 12:54 PM
neither here:(
Re: Chat not working in Gmail helgicz 4/26/12 12:55 PM
and suddenly back! thanks a lot guys!
Re: Chat not working in Gmail Nirmal Daniel 4/26/12 12:55 PM
No progress here too !! 

Still I thank Google support team for its prompt response :-) Thanks ! 
Re: Chat not working in Gmail alexman2000 4/26/12 12:57 PM
I think I am all back up to normal as well. Thanks, Google team.
Re: Chat not working in Gmail LydiaKA 4/26/12 12:58 PM
Mine is up and running too. Thanks!
Re: Chat not working in Gmail EJL 4/26/12 12:59 PM
no progress here either!
Re: Chat not working in Gmail takuya31 4/26/12 1:00 PM
Still nothing for me.
Re: Chat not working in Gmail Nirmal Daniel 4/26/12 1:00 PM
Yes IT IS BACK .. Give some continuous refreshes .. it works !! 

Thanks to Google Support team !! 

P.S : These issues are very dangerous for Google. A Phisher man can read all the bugs posted here and cast his phishing nets accordingly to make a big catch !!  


Re: Chat not working in Gmail kkasd 4/26/12 1:01 PM
Mine is still 100% down as well.
Re: Chat not working in Gmail EJL 4/26/12 1:05 PM
any suggestions on anything we can do to help resolve this issue. i have continued to refresh but still no luck.
Re: Chat not working in Gmail LydiaKA 4/26/12 1:06 PM
Re: Chat not working in Gmail Nirmal Daniel 4/26/12 1:08 PM
as an alternative for the time being - use Gtalk in Google + .. it works .. 
Re: Chat not working in Gmail KiraDT 4/26/12 1:10 PM
nothing for me yet either, even with refreshes
Re: Chat not working in Gmail bneven 4/26/12 1:46 PM
I can see everyone online now it looks like!!!
Re: Chat not working in Gmail kkasd 4/26/12 1:48 PM
Mine now appears to be back up. Hope it lasts!
Re: Chat not working in Gmail takuya31 4/26/12 1:49 PM
I think mine is working again, too. Thanks!
Re: Chat not working in Gmail KiraDT 4/26/12 1:49 PM
mine is up now!
Re: Chat not working in Gmail TC's Technology Consulting 4/26/12 1:55 PM
I have been having the same problems today as well, tried on 3 different pcs, disabled chat in gmail settings, tried IE Safari and FF, even tried it on an iPad since I was at the verizon store earlier. G+ works, talk on my droid worked, and iChat worked as well. I see a few contacts have been restored, but not all are showing as online in my Gmail yet. -- they seem to be coming back one by one....
Re: Chat not working in Gmail DrMNA 4/26/12 3:27 PM
gmail chat is stuck on "loading"
same problem if I log in on another computer?
Re: Chat not working in Gmail wár17 § 4/26/12 4:22 PM
Chat is fixed for some users.  Check if your is fixed by refreshing page.

If refreshing page does not work, clear browser data, chrome://chrome/settings/clearBrowserData using the time frame since the beginning of time.


On Thursday, April 26, 2012 3:27:32 PM UTC-7, DrMNA wrote:
gmail chat is stuck on "loading"
same problem if I log in on another computer?
Re: Chat not working in Gmail cupcakegirl 5/1/12 1:18 PM
I have one for sure but maybe two contacts that I'm aware of that were showing offline from March 3- April 3. April 3rd they started to pop online once a day for 1 hr..like it was timed and if they came on idled or green that is how they stayed for the whole time. They would never alternate. Both these contacts would always be on line 24/7.  Please help..I want them back. Also if they do pop online for that 1 hr...they won't always show up on my phone gchat. :( I've tried all browsers...chrome, safari, etc...I know they have a gmail plus account and I don't but not sure if that makes a difference seeing some of my other contacts who i see have one and I have no problem with them..any help would be appreciated. my user name on gmail is r.mad...@gmail.com
Re: Chat not working in Gmail Dex001 5/8/12 8:11 PM
Kind of the same issue:
Was working and then I clicked on the phone icon and exited before finishing the wizard.
When I logged back in chat would just say "loading..." and if I click the phone it says "please wait while we prepare your account, this may take a minute."
My user icon is just gray with a white x.
This is on the super admin of my Google Business account.


The desktop google talk client works just fine and so do all my other users.

I tried it from 2 machines and a vm. All other accounts work just fine.
I am using chrome.
Re: Chat not working in Gmail befuddled again 5/17/12 12:40 PM
Hello, 
I seem to be having the same problem, I can see chat that I have sent but they get to the recipient as e-mails.
When my friend sends me chat it says in the chat window that ? is typing and then that ? has entered text, but it refuses to let me see the text.
We have both tried every which way to fix this and we can't, please help.
I am using chat in Gmail and Orkut on Chrome and my friend is using the same but in IE.
Yours hopefully.

Re: Chat not working in Gmail KeithR 5/17/12 5:44 PM
@befuddled again, for future reference, it is far easier to assist you if you use the Post a question button to create your own question.  I can't imagine which "same problem" you might be having on this very long thread and your description certainly doesn't match the original post.

On Friday, 18 May 2012 05:40:26 UTC+10, befuddled again wrote:
I seem to be having the same problem, I can see chat that I have sent but they get to the recipient as e-mails.
Chat text gets sent to the other user as an email if you send it while they are offline.
 
When my friend sends me chat it says in the chat window that ? is typing and then that ? has entered text, but it refuses to let me see the text.
Those "status messages" are just letting you know what the other party is doing.  You don't get to see the message until they press the ENTER key to send it.

We have both tried every which way to fix this and we can't, please help.
So far you haven't described a problem that needs fixing. 
Re: Chat not working in Gmail perrygogas 7/26/12 4:27 AM
So what happened to KatherineG that was supposedly solving the problem????????????????????? 
Re: Chat not working in Gmail malfunctioning 7/26/12 5:22 AM
my chat is not working i can see my entire chat list and i am available but none of my contacts appear as available... although they are online. they can see me online and my status but i cannot chat with them and they cannot chat with me. when they chat with me they will receive 'xxx did not receive your chat' in red font

i don't use adblock 

my chat doesn't work on Internet Explorer, Firefox, Chrome
it also doesn't work on my iPhone's IM+

i use windows XP and i already deleted the Default file in Chrome's directory but it is of no use.

Re: Chat not working in Gmail malfunctioning 7/26/12 5:22 AM
can anyone help?
Re: Chat not working in Gmail malfunctioning 7/26/12 5:25 AM
ok after multiple refreshing i can see my contacts as available/busy/offline/away but i cannot chat with them it will say
xxx did not receive your chat.
Re: Chat not working in Gmail Viperboy 7/26/12 5:28 AM
I'm also not seeing any of my contacts online. Everyone is offline although i was talking with a bunch of people before. Any idea what happened?
Re: Chat not working in Gmail kkasd 7/26/12 5:32 AM
Once again, chat is not working for me. This morning, I can see my name with the grey not-signed-in icon beside it. Under my name it says "Loading..." I see no names below mine.
I can open the drop-down menu and I see an option for "Sign into chat" with a green icon beside it. However, clicking this choice does nothing.

I have: Refreshed gmail, signed in and out of gmail, and closed and restarted Chrome (and signed back into gmail) to no avail.

Please help us fix this. Chat is vital to me as I work across campus from colleagues and it is our most frequent means of communication.
Re: Chat not working in Gmail malfunctioning 7/26/12 5:33 AM
a bunch of my friends are having this problem too. is there a problem with Gmail Chat today? people are appearing online although they logged out minutes ago... they can receive the chat msgs in the wrong order and after a long time... although just an hour ago it was perfectly fine... some of us cant see what we typed until 5mins later. we live in singapore
Re: Chat not working in Gmail malfunctioning 7/26/12 5:38 AM
chat is not working for any of my contacts 

Problems:
- chat msgs don't appear
- chat msgs cannot be received
- chat msgs received after a long time
- chat msgs received but there is still xxx did not receive your chat
- the order in which chat msgs are sent is jumbled up
- people do not appear online

i think it's something wrong with the timing of gmail chat... maybe? i'm not a computer expert...
Re: Chat not working in Gmail EstherR 7/26/12 5:39 AM
Same here..and it was just working a while ago
Re: Chat not working in Gmail kkasd 7/26/12 5:43 AM
I have now also cleared my cache along with all download and browser data from the beginning of time, quit Chrome, restarted and then logged in again. I still see the grey icon, see no one else in chat, and cannot sign in.
Re: Chat not working in Gmail kkasd 7/26/12 5:45 AM
I will add that other users on my campus are NOT experiencing these issues. They can see my name, but I appear to be signed out. Chatter texts go straight to email.

When I reported a problem with Chat in April I was also one of only a few accounts on my campus to experience the problems. 
Re: Chat not working in Gmail arnauddaw 7/26/12 5:46 AM
Same problem here with same caracteristics... :(
Re: Chat not working in Gmail Anton707 7/26/12 5:48 AM
Same here, same issue
Re: Chat not working in Gmail kkasd 7/26/12 5:52 AM
Workmates now say they can see the green available icon beside my name and they can enter chat text. However, chat text arrives to via email. And I still cannot see their names and my name on my screen appears logged out.
Re: Chat not working in Gmail mcannon 7/26/12 6:59 AM
I'm also having the same problem. I am at work and constantly use this as a way to communicate with colleagues not in my building. I need this fixed quickly. 
Re: Chat not working in Gmail Fred B 7/26/12 7:01 AM
We're aware of a problem with Google Talk affecting a majority of users. The affected users are able to access Google Talk, but are seeing error messages and/or other unexpected behavior.

You can follow updates on the dashboard here: http://www.google.com/appsstatus

Re: Chat not working in Gmail kira.vip 7/26/12 7:09 AM
Same here!
Re: Chat not working in Gmail kkasd 7/26/12 7:17 AM
I don't know if this a related problem or not, but gmail in general is acting strangely today. When I receive new emails the number beside INBOX on the left of the screen changes. (So, if I have one unread message I see: INBOX (1)). However, in order to see and access the message I have to reload -- the message is NOT showing up automatically in the center section of the screen.
Re: Chat not working in Gmail KateKelli 7/26/12 7:36 AM
I am having the same problem. My chat shows no one online in gchat and only some in google+ . People who appear offline in google+ are able to send me messages on google+ however. When people Gchat me they are told I didn't receive the message... Same problem in all browsers!
Re: Chat not working in Gmail Dori, Google Community Manager 7/26/12 2:00 PM
Hey everyone,

This issue should now be resolved. Please see my post here

If you are still experiencing some difficulties, please try clearing your cache and cookies and then signing back in.

Thanks!
Dori
Re: Chat not working in Gmail malfunctioning 7/27/12 2:11 AM
Thanks Google Team for the quick response!
Re: Chat not working in Gmail arnauddaw 7/27/12 2:13 AM
Yeah ! 
Thanks !

:)
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