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Google Talk Chatback will be turned off

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Google Talk Chatback will be turned off Dori, Google Community Manager 7/3/12 2:25 PM
Hi Everyone,

I wanted to take a second to call attention to the Official Google Blog post announcing the recent sunset of some Google features including Google Talk Chatback. As some of you may know, we’ve been experiencing difficulty with Chatback over the last couple of months. When we revisited how users were engaging with Chatback, we found that it had changed significantly since we launched.

Over the next couple of weeks, we’ll be turning off the Chatback service and ability to create new badges. We appreciate the folks who used this feature and encourage you to check out the Meebo bar, which we feel allows you to engage with your website’s audience in an updated way.

For those who will be affected by this sunset, we apologize for the inconvenience as we know it will require changes to any sites you integrated with Chatback. 

You may have noticed that we’ve been sunsetting some features over the last few months (Google Talk mobile web client, File Transfer, now Chatback). These changes will help make room for exciting new features the team is working on to give you a more seamless Google communications experience.

Thanks,

Dori
Google Chat and Hangouts Community Manager
Re: Google Talk Chatback will be turned off BillPier 7/3/12 3:58 PM
OK, but the Meebo site says "we're going away ... very soon" -- so what gives here Google?
Re: Google Talk Chatback will be turned off LMcKin51-Top Contributor 7/3/12 5:38 PM
Google Now own Meebo  only Meebo Bar remain. all other Meebo products is going away.
Re: Google Talk Chatback will be turned off KeithR 7/3/12 6:08 PM
For more specific information on Meebo:
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Re: Google Talk Chatback will be turned off Jeferson Dutra 7/10/12 2:04 PM
This product has some connection with social networks in Google? Type chat Orkut and Google +?
Re: Google Talk Chatback will be turned off KeithR 7/10/12 6:05 PM
@Jeferson, the chatback badge is code that someone can embed in their web site that allows a visitor to call them if they are online.
Re: Google Talk Chatback will be turned off tony12121313 7/10/12 6:58 PM
how do you use the phone on gmail
Re: Google Talk Chatback will be turned off Jeferson Dutra 7/11/12 11:45 AM
Hello,  KeithR Principal colaborador

Thanks,

Re: Google Talk Chatback will be turned off Papa Bear 7/15/12 9:25 PM
Has Google + Hangouts replaced Talk?
Re: Google Talk Chatback will be turned off KeithR 7/15/12 11:29 PM
Papa Bear, why did you post those here?  They don't appear relevant to the topic.  This thread is about the Google chatback badge for web sites.
Re: Google Talk Chatback will be turned off Yagami 7/22/12 7:45 AM
This is really a very poor user experience, right before you announce it is officially closing, it has been malfunctioning.
It is very un-google.
This act is very evil and handles so poorly.

Re: Google Talk Chatback will be turned off Dori, Google Community Manager 7/23/12 4:17 PM
Hi Yagami,

We're sorry for any inconvenience this downturn has caused you and we understand your frustration. We have downturned this product so that we may work on other Google products and features for communications.

Thank you for your feedback.
Dori
Re: Google Talk Chatback will be turned off freakazoid67216 7/24/12 11:33 AM
Does this also include the GTalk on the Xperia Play off the Verizon Network? I have not been able to access this program for 3 months now
Re: Google Talk Chatback will be turned off mahd 7/25/12 4:35 AM
Hi Dori

Re: Google Talk Chatback will be turned off mahd 7/25/12 4:35 AM
Hi Dori

Re: Google Talk Chatback will be turned off Dori, Google Community Manager 7/25/12 8:39 AM
Hi mahd,

Please note that this is a Forum for Google Chat related questions and issues, this is not a chat room.

If you have a question or concern about Google Chat, please start a new thread that the Top Contributors and I will look into!

Thanks so much!
Dori
Re: Google Talk Chatback will be turned off Stacey M. 7/26/12 5:28 AM
Is this the reason for the latest gmail chat crash that is currently occuring?
Re: Google Talk Chatback will be turned off EstherR 7/26/12 5:33 AM
Also I have been having a lot of trouble with my chats...for a while, nothing would load at all and now, it has loaded but it doesn't show any users online...and I know there are users online.  
Re: Google Talk Chatback will be turned off kmpeterson 7/26/12 10:26 AM
Dori,

Thanks for posting this - I hadn't noticed the blog posting either (had been working on this and paused for a while - got started again this morning).

There seems to be no channel for feeding back the information that the "Badge Generator" page has no indication of the decommissioning of the service.  Further, the badges that I've tried (mine and a couple of others) lead to a general help page - again, no indication that the product is/will be gone.  Finally, even the "Help Center" link on the badge page leads to an article that has (presumably) been pulled.  It'd be great if you could pass this along to someone who is in a position to fix these problems.

Thanks!
Re: Google Talk Chatback will be turned off kmpeterson 7/26/12 10:38 AM
P. S. My understanding of Chatback is that it allowed anonymous/un-registered users to start a Google Talk session.  I understand this functionality is going away - but I can't find any information about the Google Talk Gadget, which I understand to be a browser-based IM client that a user signed on to Google can use.  Does anyone know if this service is still available?  It's not working at this moment...  thanks! 
Re: Google Talk Chatback will be turned off kosacrta 7/28/12 12:36 AM
Hi,

I am using Google ChatBack for my site. You are referring that current ChatBack users check out Meebo bar as replacement. I have created Meebo Bar account bu there is no chat functionality? Will Google add this functionality later? When will that be? Please give current chatback  users more information...

Vladimir
Re: Google Talk Chatback will be turned off benny1226 8/7/12 6:59 AM
also anyone know a browserbased IM that can be run on the iphone?

thanks :D
Re: Google Talk Chatback will be turned off Dori, Google Community Manager 8/7/12 8:42 AM
Hey benny1226,

Unfortunately I'm not aware of any browser-based IM or chat client that can be run on the iPhone. I have used the Chat for Google Talk app before and it seems to work pretty well.

Thanks for sharing that this is something you would like to see!

Hope that helps!
Dori
Re: Google Talk Chatback will be turned off Melana 8/15/12 8:27 PM
Please show me what part of the Meebo bar replaces anonymous Chatback. I can't find it.

The people who would have contacted me though the Chatback do not HAVE or WANT gmail, facebook or twitter accounts. So communication through existing accounts is NOT acceptable to them.

Likewise, I do not want to be adding "notifications of new posts", etc to my site. I've already got rss feeds - I simply don't NEED those (not for a gaming guild website!)

It's not just "inconvenient", because there is no service I can find that I can use to replace it at all. It's a complete removal of service with no replacement.
Re: Google Talk Chatback will be turned off GoogleThisThen 8/21/12 6:26 AM
I second that, Melana.

What are we going to do now when there is no Google Chatback service?

How can people without a Google Account conveniently send me a chat message?
Re: Google Talk Chatback will be turned off KeithR 8/24/12 4:39 PM
There are other chat back services out there.  Search for "web chat".  Make sure you choose an XMPP compliant service to be compatible with Google chat.
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Re: Google Talk Chatback will be turned off PersainCat 8/30/12 2:02 PM
DONT CLOSE YOUTUBE, GOOGLE, GMAIL, & GOOGLE PLAY
Re: Google Talk Chatback will be turned off mulli1 9/17/12 12:48 PM
BANK ACCOUNT OVER CHARGED $35.00 FOR A GAME APP THROUGH GOOGLE GAME CIRCUS, I PURCHASED THE APP ON MY IPHONE FOR MY GRANDSON AND GOOGLE GAME CIRCUS DEBITED MY ACCOUNT TWICE FOR $17.50, THE APP SAID IT WAS LIKE $1.25 I WANT A REFUND CAN YOU HELP ME IN ANY WAY????? THANKS, MULLI
Re: Google Talk Chatback will be turned off KeithR 9/17/12 6:02 PM
@mulli1, if you keep posting the same question, you are in breach of the ToS of this Forum and you are likely to be banned.  This is specially so when you post on to other, unrelated threads.  You are answered at:
Re: Google Talk Chatback will be turned off Manoj Gujar 9/20/12 1:47 AM
Re: Google Talk Chatback will be turned off Mimi Baghdadi 9/26/12 7:31 PM

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Re: Google Talk Chatback will be turned off KeithR 10/8/12 3:11 AM
Edwin Philip, if you don't stop spamming this Forum, we'll all go find your link and vote it down.
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Re: Google Talk Chatback will be turned off vitas mathews 10/13/12 5:46 AM
hi, i need help on placing calls through gtalk. i have installed the video and voice plug in.
 
 
Re: Google Talk Chatback will be turned off The C Man ((mobile laureate)elder advisor) 10/13/12 6:14 AM
Vitas,

Please start a new question or find one closer to the problem you are trying to get help with. Use the back button top of this thread to take you to the choices page.
James C Goodrich 10/13/12 9:55 AM <This message has been deleted.>
Re: Google Talk Chatback will be turned off LMcKin51-Top Contributor 10/13/12 1:27 PM
@James,

 Please start a new thread your issue is different from this thread.
Re: Google Talk Chatback will be turned off ladyfisher 10/15/12 8:39 AM
where can i find my spam and trash folders?  can i add button to click on to locate these two bins? 

Re: Google Talk Chatback will be turned off The C Man ((mobile laureate)elder advisor) 10/15/12 12:17 PM
Ladyfisher,

As Lmckin said previously this has nothing to do with this thread and in your case is not even in the correct forum. To save you going elsewhere they are Labels located in the left hand column of Gmail and might be hidden under the More bar if there is nothing in them.
Re: Google Talk Chatback will be turned off Mark Spencer 11/2/12 4:20 AM
@Dori,

First I feel I need to preface my comment with an apology, simply on the basis that a complaint - which is what this thread is - is always difficult to pitch, particularly in this case when I'm doing it at a service provider for whom I have a great deal of respect. However ...

I'm echoing some of the comments on this site; could you suggest how the Meebo bar provides substitute for the Google ChatBack badge which has been withdrawn.

I have been a google apps for business user for 2 years now. I have a website (built using Google Sites) which promotes my service and, with respect to this thread, prominently promotes an online chat facility for potential customers from our *home* page - www.theotcentre.co.uk.

The unilateral withdrawal of the chatback facility is a significant loss. I am sure you appreciate that businesses are always looking to offer added value to their services, for an edge over the competition. Chatback was one such feature for us. I should add that businesses also look towards platform providers to provide a robust and stable set of services... a precursor to this is that service elements don't 'disappear'.

Whilst it may be possible to replace this facility for a Google Site, though I have yet to confirm this, I'm sure you appreciate the value of hosting technology services on single (or as few) platforms as possible. I work hard to try to deliver my companies operations entirely within the google cloud. It keeps effort, cost and complexity down.

Mark Spencer
Director & Business Services Lead
The OT Centre




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(unknown) 11/6/12 8:02 AM <This message has been deleted.>
Re: Google Talk Chatback will be turned off M-MM 11/16/12 12:36 PM
I agree with the comment directly above.  There is no option now for Google clients to chat for free with prospective customers.  This was something that Google should be building, not taking down and "turning off."   Even things like Hangouts that you are working on do not have as much business relevance as they could have.  The American way is not only bridging communications, promoting free speech and human rights, but also promoting free trade and commerce.  Why not think of a business approach?  Why do I have to add a friend to do a Hangout? Instead, hangouts are being built around people wasting time.  Sure, I'd love hangouts if my grandmother knew how to turn on a computer. And don't get me wrong, the Dalai Lama is cool, but does watching that pay my bills?

Chatback could have been a great application for all businesses that require customer service.  I would have even paid a little for it.

Thanks
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Re: Google Talk Chatback will be turned off Dave Stahr 11/24/12 8:46 AM
Please disable the chatback badge creation page.  I just blew the whole morning trying to figure out why it wasn't working, digging through my security settings, trying different browsers, etc.  It didn't occur to me to check to see if the service was actually still SUPPOSED to be working.  I had assumed that since there was a badge creation page, it must still work.  Bad assumption.

As a side, it sure would be great if this was resurrected.
Re: Google Talk Chatback will be turned off Satishkk11 11/30/12 11:29 PM
I have paid 10 USD on 30th Dec 2012 but i am unable to connect the phone no: as your Message comes as insufficient funds
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