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Google is displaying the wrong phone number despite 2 phone calls to assure me the change will happen - it hasn't. What else can I do?

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Google is displaying the wrong phone number despite 2 phone calls to assure me the change will happen - it hasn't. What else can I do? DanielDG 5/4/12 1:33 AM
What's the issue you're experiencing?
WRONG PHONE NUMBER


almost 4 weeks ago google changed our places listing to one I deleted last year. This listing had the wrong phone number which is why it was deleted.
After a week of complaining they combined both accounts but the wrong number is still viewable to the public.
have received 2 phone calls from google places to assure me the changes have been made and they would be visit soon - that was 2 weeks ago now
My google adwords account manager is now ignoring my requests after initially saying this shouldn't happen!

Has anyone else had a similar issue and how do you get it resolved?
Or contact number of their legal department?

Thanks,




Re: Google is displaying the wrong phone number despite 2 phone calls to assure me the change will happen - it hasn't. What else can I do? vanessagene 5/4/12 8:51 AM
Have you gotten in touch with the Google Places support team?

Select: I have verified > Yes > Listing data > Click link, fill out form, hit submit -- give a member of support a few days to get back to you. 

They can investigate and see what's going on,

Vanessa
Re: Google is displaying the wrong phone number despite 2 phone calls to assure me the change will happen - it hasn't. What else can I do? DanielDG 5/6/12 12:10 AM
Hi,

I have reported it every way possible - have received 2 phone calls from places telling me the update has occurred and will be live in a few days. The last call was over 2 weeks ago!

In my account section the listing is correct - however the online listing it wrong.

Yesterday I received a communication (after I asked for contact details of Director in UK or Legal team) and the response told me to contact the author - well I am the only author but google made the error.

As you can tell I am at a loss how to sort this out because all I get is robot answers without any chance to reply or on the 2 occassions I have spoken to someone they say 'it shouldnt happen and has no been fixed' - but it hasnt.

HELP?!
Re: Google is displaying the wrong phone number despite 2 phone calls to assure me the change will happen - it hasn't. What else can I do? vanessagene 5/6/12 1:11 PM
To repeat: 

Did you contact Google Places support directly:

Select: I have verified > Yes > Listing data > Click link, fill out form, hit submit -- give a member of support a few days to get back to you.

They don't use telephones, so I don't know what you mean by your phone calls.

- Vanessa
Re: Google is displaying the wrong phone number despite 2 phone calls to assure me the change will happen - it hasn't. What else can I do? DanielDG 5/6/12 1:46 PM
Hi,

I have done as you suggested but have done this before.

I did not make phone calls - I received 2 calls regarding my issues probably as a result of filling in these forms. If the calls weren't from google places then it must be someone technical via my adwords account manager as I have made my concerns very clear to him. Everyone who I have spoken to at google has said this issue should not happen.

My listing has been verified and is correct in my account - But not correct online.

I would like to make it clear that on Easter Monday my listing changed and only I have access to google places and I did not access the account on that day. Therefore I assume google made a change - perhaps by combining a deleted listing.