Categories: Technical issue? :

Cant edit my listing, getting error message

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Cant edit my listing, getting error message gypseas 5/26/12 12:38 PM
Hello,
I can access my account that shows the two google listings I have but when I go to edit my listing i get this error message

'SYSTEM ERROR We are sorry but we are unable to serve your request at this time.  Please try back in a few minutes.'

I have tried back in a few minutes, hours, days and weeks and nothing has changed.

Here is a link to my listing   


There is weird stuff happening that has me concerned like my listing shows serving the Priddis Alberta area and i did not add that address.

Also all of my reviews disappeared 6 months ago so after waiting 4 months I contacted all of my customers and they re-posted all their reviews.  Ofcourse shortly after they did this my old reviews returned.  




Re: Cant edit my listing, getting error message Linda Buquet ~ 5/26/12 1:05 PM
That link goes to ALL the listings that show for landscaping calgary. We have no way of knowing which one is your company.
Please post a link directly to your Place page. Go to your place page and click the link on top right above map. 

Or give us the business name, address, phone so we can try to find which one is you.

Linda
Re: Cant edit my listing, getting error message jakartaguy 5/27/12 8:37 AM
Hi, i try to edit my places and it is updated in google places but NOT UPDATED (YET?) in google map... i wonder why

After i finished edit (provide recent information cause my office has is moving to another place) then i click submit button and it's done,
but there's no choice of verification type... is it correct? how long it will be updated in google maps?
but strange because i share an update on my place page and it shows in google maps, but the address and phone number did not updated

i already change the details in my facebook pages and my official website... hope my place in google maps will sync the same as well

the link to my business in google map is this:
https://maps.google.com/maps/place?hl=en&georestrict=input_srcid:1c8eeabf4cb20419

please help...
Re: Cant edit my listing, getting error message gypseas 5/27/12 10:20 AM
Thanks for the reply Linda

Re: Cant edit my listing, getting error message Linda Buquet ~ 5/27/12 11:52 AM
Thanks for giving us the link.

FYI you have a violation that could get you suspended. You can't add city or location info in the categories.

"'SYSTEM ERROR We are sorry but we are unable to serve your request at this time.  Please try back in a few minutes."

What browser are you using? Usually switching to a diff browser, especially Chrome helps with that type of error.

"There is weird stuff happening that has me concerned like my listing shows serving the Priddis Alberta area and i did not add that address."

That's odd. I've never heard of Google adding a city to service area.

Is that city near you?
How exactly do you have your service area entered in the dashboard?
What other weird stuff is happening?

Thinking this could possibly be a merged listing. Is there any info on the live listing that does not match what's in your dashboard?

"I can access my account that shows the two google listings I have"

You have 2 listings? Do you have 2 totally separate locations???
I see your listing for Sod Calgary, but depending on your actual real world set up, locations, etc. you may not qualify for 2 Place pages and that could be a problem.
I see the same ph # on the Sod Calgary site as on the Chinook Landscaping Place page, so this looks like the same business to me and likely the algo thinks so too?

Linda

Re: Cant edit my listing, getting error message gypseas 5/27/12 1:33 PM
Hi Linda,
Obviously my biggest concern is not being able to access my listing.  I always get that SYSTEM ERROR.  If I could edit my listing I could change the phone numbers and the city in the categories.
How do I contact google so I can edit my listing again ?



Re: Cant edit my listing, getting error message Linda Buquet ~ 5/27/12 3:08 PM
You didn't answer. What browser are you using and have you tried different browsers?

Please try today with 2 - Firefox and Chrome. Then confirm if you still have the problem and I'll try to figure out how to get you help.
There just isn't really a troubleshooter path for the problem you are having because it's usually either a temporary glitch, or switching browsers takes care of it.

Linda
Re: Cant edit my listing, getting error message gypseas 5/27/12 3:44 PM
I have tried it in internet explorer, safari, ipad, imac, macbook pro, windows 7, and finally just now in Chrome.  Same error message.  I attached a file of what the message page looks like
Re: Cant edit my listing, getting error message Linda Buquet ~ 5/27/12 4:19 PM
Thank you for the screen shot and double checking.

I need to advise Google there is no path in the troubleshooter for dashboard problems.
I know they are working on refining the troubleshooter to try to make it better, so I'll advise.

About clearing cache and cookies. I'm not super techy, but I would assume if you've tried on different browsers cache and cookies aren't the issue right?

Just searched the forum and found this thread: https://productforums.google.com/d/topic/business/lfmnj1pKZuU/discussion
Vanessa says it's a bug the engineers are not going to fix and to delete and start over. BUT I would hesitate doing that until we've confirmed your bug is unfixable.

Hang tight, I'm going to escalate to Google and ask Vanessa if your bug falls under the unfixable category as in the post above.
She's off til Tues, so please be patient. 

Linda
Re: Cant edit my listing, getting error message gypseas 5/27/12 4:54 PM
Hi Linda,
Thanks for taking an interest in this and trying to help me out.  The thought of deleting my business listing is hugely depressing.  I lost all of my hard earned reviews back in October, they just vanished one day.  After waiting a few months I contacted all my customers and asked them if they would mind re-posting their reviews.  The customers obliged and then not too long after that all my old reviews came back.  Maybe there is a ban in place because of duplicate reviews ?  These reviews are a huge part of the reason I have a successful business and to kill them all and have to start from scratch will be devastating to my business.    I would think google with all their techno-know how can figure out how I can simply edit my existing listing.  Maybe it would help if I let them know I spend tens of thousands on google ads :)

Thanks again for your help.  I look forward to hearing back from you.
Re: Cant edit my listing, getting error message vanessagene 5/29/12 8:20 PM
This is a bug that was affecting a very small number of listings. I think we had reached out to the folks we found were affected -- did you get an e-mail from us to the account managing the listing? Either way, you're going to need to delete this listing from your account (from your account, not Maps) and create a brand new listing from scratch. Think this has to do with not being able to process the service area you set, so make sure you set a simple service area, eg a single city.
Re: Cant edit my listing, getting error message gypseas 5/29/12 8:27 PM
Thanks for the reply Vanessagene. So you are saying I have to delete my listing and all my hard earned reviews?  Google with all their hi tech abilities can't simply get me access to my account so I can edit it ?  That seems unbelievable.  
Re: Cant edit my listing, getting error message jim.jaggers 5/30/12 11:20 AM
The good news is deleting your listing won't delete your reviews.  They are stored in separate systems and associated during a matching process.  If you use the same business name, address, and phone number on the new listing as on the old the chances are high that the reviews will re-associate with the new listing.

The bad news is that if Vanessa knows whereof she speaks.  If she says you need to delete your listing and recreate it from scratch, then that is what is required to fix your problem.
Re: Cant edit my listing, getting error message gypseas 5/30/12 5:04 PM
Thanks for the input Jim.  I am still puzzled as to why this technical glitch cannot be solved so I can continue editing my site like the good old days.  If I delete my listing it will have to be in September and that way I wont destroy my business.  I am currently getting lots of customers checking google reviews and they mention it often when I provide them with an estimate.  Will no amount of shmoozing to google work?  including the fact that I spend tens of thousands on google adwords ?  I am willing to beg in various ways and I do believe there is a google wiz who can allow me to edit my existing account.


Re: Cant edit my listing, getting error message vanessagene 5/30/12 6:21 PM
I hear you, but there's no way to fix this right now. Deleting the listing and creating a brand new one is the only option for this case. 
Re: Cant edit my listing, getting error message WildWeb 6/3/13 12:12 AM
I do not understand how to delete my listings when I cannot access my account? I understand that I must not go through my maps account, but then where do I go through to access my clients listings? I have had this system error on my account for the last few months. I need urgent help.