Categories: Technical issue? :

Whack a Mole Google Places Accounty

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Whack a Mole Google Places Accounty standenman1 4/6/12 2:25 PM
What's the issue you're experiencing?

Multiple listings

Please provide the following information so that others can more quickly help you.



Business name (as it is in your account):
Business location: Street address, City, State/Province, Country 
Business category (e.g. hospital, etc.):
Website:

What's the issue you're experiencing?

Over the last few months, perhaps year, I have not been able to get control of my Google Places account.  I have multiple high quality reviews, and inspite of the fact that they resided at a claimed, fully completed google places account for my business, they seem more happy living in the multiple new listings google has been creating through internet scrapping.  I have been claiming the businesses, and taking them off maps, but the problem does not get resolved.  I am afraid to kill any one listing out of fear I will loose my very valuable reviews (number one reason I get clients from the net at this point).

I would like to hear ANYONE'S strategy.  I have decided on this one, and I would welcome opinions:  I have decided to modify every single listing so that they all are EXACTLY the same.  Would this not result in a merger of the accounts which saves my reviews?
Please provide the following information so that others can more quickly help you.

Link to Places listing:
Business name (as it is in your account):
Business location: Street address, City, State/Province, Country 
Business category (e.g. hospital, etc.):
Website:

What's the issue you're experiencing?


Please provide the following information so that others can more quickly help you.

Link to Places listing:
Business name (as it is in your account):
Business location: Street address, City, State/Province, Country 
Business category (e.g. hospital, etc.):
Website:
Re: Whack a Mole Google Places Accounty vanessagene 4/11/12 6:54 PM
Next time, don't claim them and try to suspend them. You should report them to support and they can work on merging all the info together and see how to fix:

Select: I have verified > Yes > There's a duplicate

It can take weeks to get this sorted. I imagine we're generating these other dupes from providers and crawled data around the web.

- Vanessa
Re: Whack a Mole Google Places Accounty standenman1 4/18/12 7:24 AM
All my reviews are now completely gone.  I just can't believe what a mess this is!!
Re: Whack a Mole Google Places Accounty standenman1 4/18/12 12:10 PM
Your answer, Vanessa, is totally unresponsive.  I have in the past 2 years sent Google close to 12 emails "reporting" the problems that I am having.  No response on a single one.  Suggesting what I need to do "next time" has nothing to do with what is going on now, and has been going on, for years.  What has been going on is that Google has taken reviews posted to a claimed, near 80% complete business listing and associating them with unclaimed, totally incomplete listings that Google scraped from third party sources.  What is going on now is that I have pleaded with Google for a live living Google employee to give my concerns 5 minutes of their time.  Your response had to have been no more than 2. 
Re: Whack a Mole Google Places Accounty vanessagene 4/18/12 1:09 PM
Sassing me isn't going to fix your listing problems. Now I'm going to give you the same advice, but I'm going to be even clearer this time. 

@standenman, Here's the best way that you can help yourself:

On the Google Places for business Help Center homepage, there is a big gray "Contact Us" box:


This Help Center is also linked to via the Places dashboard, top right, "Help".

At the end of those contact forms, is a live human being — in fact, I'm sitting right next to them! — providing support to Places users every day. You should fill out the form and await their e-mail response, and tell them more about your issues. Here are the specific steps to take in the form: I have verified > Yes > There's a duplicate.

Duplicates and merges can be very messy and can take weeks and weeks to solve. So to round out this five minutes and to set your expectations properly: There is no guarantee that even after support gets to your issue this will forever be fixed in the future, but talking to them directly is a start to fixing it long-term.

- Vanessa
Re: Whack a Mole Google Places Accounty standenman1 4/18/12 1:21 PM
I am sorry yo view it as "sassing you" rather than a very understandable expression of CUSTOMER frustration.  Google Places has made a bing user out of me.
Re: Whack a Mole Google Places Accounty standenman1 4/18/12 1:25 PM
Tis, however, a guarantee that I will never again direct a client to post a review on my Google Places account, as well as a guarantee when a give a talk at my local bar association meeting (as I am slated to do) that I will warn all of the problems I have had with Google Places.
Re: Whack a Mole Google Places Accounty standenman1 4/23/12 12:03 PM
I have followed your instructions,  and the problem remains.  All high quality reviews posted to a claimed and complete Google Places account are gone.  Found them at an unclaimed, incomplete listing for my business scraped by Google.  I have reported this listing as incorrect, and given the link data to the correct listing.  Like the past 1 yr, nothing has been done by Google Places and the folk that sit at your elbow.
Re: Whack a Mole Google Places Accounty standenman1 5/1/12 3:07 PM
I have reported the problem and nothing has been done.