Categories: Need advice? :

changing business address and bussiness name

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changing business address and bussiness name kimberly platter 6/6/13 9:52 AM
I changed the address of business and got a totally new google places that does not have my reviews on it. I will also be changing the business name, is there a safe way to do this on google Places and not lose everything? Before the address change I ranked in the top 4, now I do not rank at all. Any help?

old

https://plus.google.com/108783116797831911012/about?hl=en

new

https://plus.google.com/115048962287071560262/about?gl=US&hl=en-US

Thank you all!

Re: changing business address and bussiness name treebles 6/6/13 10:17 AM
Kimberley,
The pages are correctly labeled, which is an indication that your followed the proper procedure for address change.
Notice that the Local page for the old location contains a message about being relocated to the new address and points to the new Local listing.
The reviews reside in a different database and are linked to the Local listing by one of the identifiers known as cid.
The Local listing for the new address has a different cid and now the Local algorithms have to link the reviews to the new Local listing. This process could take 1-2 months although there is a form, only if you are using the new Places Dashboard, to request the move of the reviews if it has been more than that time.

Changing the business name could be more problematic because it depends how Google interprets the name change. If it is perceived as a re-branding where the customer experience will be different, then yet another new Local listing might be created and the reviews may not re-attach to the Local listing for the new name.
here is the official explanation from Google about moving reviews
http://productforums.google.com/forum/#!category-topic/business/3IyA72bx3o4

Re: changing business address and bussiness name SQLPerformance 6/7/13 10:28 AM
Why do you want to re-brand?
Re: changing business address and bussiness name Jade W. 6/7/13 12:41 PM
We will transfer reviews from an old location of a business to a new location of business in many cases. We will not always transfer these reviews if the business goes through a significant rebrand.

Please read through this post - http://productforums.google.com/forum/#!msg/business/9FVqAgRwIgY/pot7GQRT2c4J - in particular, #3, for more information. 
Re: changing business address and bussiness name Hiren Ponkia 6/12/13 8:45 AM
Dear Jade,


I can see that our reviews are not transferred on new listing? In fact I can see "Relocated from 7, 95-99 York Street" message on new listing https://plus.google.com/111803252751231981616/about

Do you think that these reviews will transfer in future?

Thanks & Regards,
Hiren Ponkia.
Re: changing business address and bussiness name jim.jaggers 6/12/13 9:11 AM
http://productforums.google.com/forum/#!category-topic/business/3IyA72bx3o4
Re: changing business address and bussiness name Hiren Ponkia 6/12/13 9:34 AM
Thanks Jim.

This is what I was searching for.