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Why does Google plus local not save my review response

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Why does Google plus local not save my review response Gunnar Kuschel 7/9/13 5:58 AM
Hi,
I would like to respond to a review on Google plus local. I have the "Respond" button, when I am done posting I have the "Delete" + "Edit" choices. But after a refresh my text is gone.
Why?

Gunnar

Re: Why does Google plus local not save my review response treebles 7/9/13 6:09 AM
Gunnar,
The "Respond as owner" feature is not very reliable if you are still managing your business listing through the old Places Dashboard.
Would you mind posting a screen capture of your Places Dashboard to see which one you are using and a link to your Local listing.
Thanks
Re: Why does Google plus local not save my review response Gunnar Kuschel 7/9/13 6:33 AM
https://plus.google.com/105034823410868546834/about?hl=en

Hope this helps.

Re: Why does Google plus local not save my review response treebles 7/9/13 7:13 AM
Gunnar,
Thank you for the information, I am not aware with issues with the owner response in the Google+ Pages so I will escalate to a Google employee for advice.
Re: Why does Google plus local not save my review response Jade W. 7/9/13 8:45 AM
@Gunnar Kuschel, thanks for reporting that owner responses are not saving on the listing for your business. We will look into the issue.
Re: Why does Google plus local not save my review response Jade W. 7/9/13 9:53 AM
@Gunnar Kuschel, can you please try to respond one more time as a test? And can you paste the exact text that you are responding with here?
Re: Why does Google plus local not save my review response Gunnar Kuschel 7/9/13 10:07 AM
Sure - just tried it, text is:
"Sehr geehrte Frau K., es tut sehr mir leid, dass wir Sie bei Ihrem Besuch nicht zufriedenstellen konnten. Gern besprechen wir mit Ihnen die Positionen unserer Liquidierung gemäß GOT. Zu Rechnungen von Kollegen können wir keine Aussagen machen. Offensichtlich ist eine Einschläferung kein guter Rahmen um einen tierischen Familienzugang zu besprechen. Dennoch möchte ich entschuldigend anbringen, dass sich eine Schlange durchaus für jemanden eignet, der nicht regelmäßig täglich füttern kann. Für ein Gespräch stehe ich Ihnen gern zur Verfügung. Mein aufrichtiges Beileid Gunnar Kuschel"
Re: Why does Google plus local not save my review response Becky Schneider 7/9/13 11:24 AM
Hi Jade- I too have been having issues with my review showing up for my business. Will someone please contact me? You can email this email address.

-Kristin Miller
New Beginnings

Gunnar Kuschel 7/10/13 5:35 AM <This message has been deleted.>
Re: Why does Google plus local not save my review response Gunnar Kuschel 7/10/13 5:38 AM
Hi all,
I found out that it is possible to write a review to / for myself and also to respond to it. But I still can not respond to antother ones post. Hope there is a solution soon.
Gunnar
Re: Why does Google plus local not save my review response RandRHeating 7/18/13 8:31 AM
@Jade, we've recently noticed the same issue - not able to respond to reviews. We can post a response, but they disappear upon refresh.  Nothing in the response is controversial (ie: thanks for your message, we appreciate your business).  I see that our responses to older reviews are still in tact.  Can you please assist?

our Google+ URL:   https://plus.google.com/b/110050473597175418416/110050473597175418416


Thanks
Mike
Re: Why does Google plus local not save my review response cyncynmar 7/19/13 2:15 PM
@jade I am having the same problem can you email to custome...@humperdinks.com

Thanks Cyndi

Re: Why does Google plus local not save my review response Dave Frisch 7/22/13 2:10 PM
We have a obviously FAKE review for our business.  I have tried to leave an owner response FOUR different times, and I never see the response.  

https://plus.google.com/117135381407974457700/about

Latest attempt, Monday, July 22nd, 2013.  I have also tried to FLAG the response, and get this message:


Page not available

We're sorry, but the information you've requested cannot be found. Please try searching or browsing the Help Center.


Dear Google, this is a **useless** system if FAKE reviews are easy to post, but HONEST replies can't be posted, and the FAKE reviews can't be flagged.

Re: Why does Google plus local not save my review response Joy Stevenson 7/26/13 10:05 AM
This is also happening to me. Is there an answer yet?
Re: Why does Google plus local not save my review response Gunnar Kuschel 7/26/13 12:07 PM
No. Sorry.
Re: Why does Google plus local not save my review response TheSocialStation 7/28/13 1:36 PM
We manage multiple local business accounts and have also been experiencing this issue. We will respond to a review and post it but upon refreshing the page, the response disappears.

Please keep us updated on this issue and what we can do to resolve it.

Thank you! 
Re: Why does Google plus local not save my review response Jade W. 7/30/13 10:20 AM
Hi all -- review responses not appearing is an issue we are continuing to investigate. 
Re: Why does Google plus local not save my review response Elaine Acker 8/19/13 1:22 PM
I'm trying unsuccessfully to post a response to a negative review as well. Any new news?
Re: Why does Google plus local not save my review response RandRHeating 8/19/13 1:30 PM
@ Elaine - nope. I actually just followed up with Google on this, and they replied they're "still working on it".  Here's specifically what they wrote, with dates:


7/23/13 -  I submitted "report a problem" to Google about being unable to post responses to reviews.

7/26/13 -  Received email from Google:  "Thank you for contacting Google. After investigating your problem, we've found that it is being caused by a technical issue and we are pursuing a resolution. At this time, we cannot say when the issue will be resolved and when you will see your reported problem fixed. Thank you for your patience and understanding. "

8/19/13 - I replied to Google's email following up, looking for an update.

8/19/13 - Received email from Google:  "Thanks for your continued patience with us as we work on a fix for this technical issue.  Rest assured, we are working as quickly as possible to create a resolution and I will update you as soon as there is an update."
Re: Why does Google plus local not save my review response Chantal Gagnon 9/14/13 3:40 AM
Hi All, has there been any update to this? I am also unable to respind to reviews, and it is hurting my business. I have emailed google customer service twice and received no reply.
Re: Why does Google plus local not save my review response Chantal Gagnon 9/14/13 3:40 AM
KristiPARK 9/26/13 8:09 AM <This message has been deleted.>
Re: Why does Google plus local not save my review response FA Design Build 10/1/13 10:30 AM
Hi,

Is there an updates on this?  We have posted responses for both of the reviews we received on our Google Pages and they keep getting removed.  

Worse is that since the last week the response button doesn't even appear, and we're having this issue in all our Google Pages:

Woodbridge: https://plus.google.com/113842894255789874720/about?gl=us&hl=en

Fairfax (this response was posted 3 times, sometimes appears, sometimes it doesn't) : https://plus.google.com/101073314932307638983/about?gl=us&hl=en
----

Is there anything else we can do about this? Thanks for reading this!

Re: Why does Google plus local not save my review response RandRHeating 10/3/13 9:59 AM
Yesterday I made another attempt on our G+ page to post responses to recent reviews.... and it worked! Looks like those responses are still there this morning. So, knock on wood, at least for us this issue appears to be resolved. Good luck everyone!
Re: Why does Google plus local not save my review response FA Design Build 10/3/13 10:04 AM
I'm glad to know your responses are still posted on your G+ Page. We are still not able to post any responses on our Reviews.  It's very frustrating and still no response from the Google Team. 
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