|Google Apps Sync does not work with Office 2013 Click-to-run (only works with msi version that Microsoft won't sell me)||The Fran||5/23/13 3:19 AM|
Well, after months of waiting Google finally released the Google Apps Sync update for Office 2013, BUT (and it's a big BUT) this does not work with Office 2013 click-to-run version (which is essentially the only version that anyone can buy from Microsoft unless you have a business that has volume licencing with Microsoft).
So here we have an update from Google that essentially only works for a handful of enterprise customers and everybody else who has purchased an individual licenced copy of Office 2013 will never be able to use Google Apps Sync unless Google do something about it or Microsoft change their policy of not selling the "msi" software version to the general public.
It was fun whilst it lasted Google, but it looks like our relationship is coming to a screaming halt!
|Re: Google Apps Sync does not work with Office 2013 Click-to-run (only works with msi version that Microsoft won't sell me)||MsStepanova||5/23/13 4:16 AM|
We've got an Office 365 subscription for our office thus all of us are using click-to-run. But the workaround above works (if you have an Office 365 subscription):
1. Uninstall all Office and GAS. Delete all Outlook profiles. Restart pc.
2. Download msi installer for Office 2013: http://www.heidoc.net/joomla/technology-science/microsoft/73-office-2013-direct-download-links (Office Pro Plus 64bit)
3. Install Virtual Clone Drive freeware: http://static.slysoft.com/SetupVirtualCloneDrive.exe. You can also burn the iso file on a cd or use other image cloning software like Daemon.
4. Right click the Office 2013 iso file and choose Mount. It will be shown like a cd drive. Open it and run the setup file.
5. Once Office 2013 is done installing, download and install GApps sync from the site. When finished, it should prompt you to enter your email and authorise the app.
6. Run Outlook to see if it's working. It should show that the product is unlicensed. Don't be alarmed!
7. Download and install Office 2013 from Office 365 (online). This solves the license issue since you'll be using up your 365 subscription instead. Make sure you download the same bit type (32/64bit)
8. After that, Outlook and GApps would run normally!
Google Enterprise support mentioned that there are no plans to release a version compatible with click-to-run.
|Re: Google Apps Sync does not work with Office 2013 Click-to-run (only works with msi version that Microsoft won't sell me)||jlee||5/24/13 3:08 AM|
Microsoft also has instructions for switching from Click-to-run to MSI:
|Re: Google Apps Sync does not work with Office 2013 Click-to-run (only works with msi version that Microsoft won't sell me)||Scott McKenzie||5/24/13 7:28 PM|
Jay, I don't think this works for 2013 like it did for 2010. Seems Microsoft don't offer the msi version for 2013. We're trying the alternative they're offering which is to download and burn a DVD image for the new install. Doing it right now. Fingers crossed.
|mlange||5/25/13 5:42 AM|
Downloading and creating a DVD image did not work for me, same thing, only difference was the install came of the DVD instead of streamed, but still a CTR installation
|Ericbe||5/28/13 6:51 AM|
After toying with this for several days, I have a work-around for the click to run installation.
What you need:
outlook 2010 (does not even need to be registered) / MSI
Updated google apps sync program
Office 2013 / click to run
Install Outlook 2010, then google apps sync, then 2013
Run the "set up an apps sync user" and go through the registration process with Google/Outlook 2010.
Close outlook 2010.
Open up regedit
Navigate to the following key:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
Export the registry tree for your google apps profile
Edit the .reg file thus created
Do a find/replace
Find: Windows NT\CurrentVersion\Windows Messaging Subsystem
Replace with: Office\15.0\Outlook
Save and import the new registry file.
Open outlook 2013 and enjoy!
|chadh79||5/28/13 4:02 PM|
I just tried this and it works. Thank you.
Btw, I have windows 8 64 bit and outlook 2010/outlook 2013.
|Snax NZ||5/28/13 6:37 PM|
Great workaround thanks!! It worked for me on Windows 8 (32-bit) with MS Office Home & Business 2013 (32-bit).
I was trying to install Office Home & Business 2013 from DVD and it would only install as Click-to-run version so GA Sync wouldn't work.
Windows 8 allowed me to mount the ISO without the need for Virtual Clone Drive.
|Nick Semenkovich||5/29/13 10:09 AM|
Just to clarify the workaround:
Snax NZ & chadh79: Are you guys saying the mounted ISO installation works, or the registry hack works?
|chadh79||5/29/13 10:41 AM|
I was able to get it to work with registry hack provided by ericbe.
|robscott27||5/29/13 11:51 AM|
I gave this a whirl myself - it works!
About the only thing I'd change is to:
Install Outlook 2010, then Google Apps Sync, THEN run the 'Set up a Google Apps Sync user', then install Office 2013 and make the registry changes.
I did Outlook 2010, Apps Sync, Office 2013, then tried the 'Set up a Google Apps Sync user', but got the same error I'd been getting for days about there being a problem and needing to reinstall Outlook or contacting my administrator.
But as I type, it's pulling down my mail into Outlook. And while I use the web interface exclusively, a lot of my users prefer Outlook so I needed to give this a try.
THANK YOU Ericbe :D
|robscott27||5/29/13 11:54 AM|
I should mention that since the first attempt failed, I did have to uninstall everything (Outlook 2010, Apps Sync, Office 2013), reboot, and try it again in the order I described - then it worked fine.
I guess the only question I have now is: is Outlook 2010 safe to uninstall? Then again, only one way to find out....
|Snax NZ||5/29/13 1:10 PM|
For me, the mounted ISO installation on a clean PC (i.e. no residing GA Sync or Migration traces) worked, no registry hack. I wasn't aware of any registry hack actually.
I downloaded and mounted MS Office Professional Plus 2013 ISO, unchecked Access, Publisher and other non-Office Home & Business 2013 programs at installation in case that wold trip things up further down the track. I then installed GA Sync and configured the user account. Note: This step was slightly different than I was used to, where I was redirected to a webpage to authenticate the user rather than via the "Set up a Google Apps Sync user" dialog. Still worked and email began syncing. Naturally the Outlook ISO installation needed activating, so I then installed Office H&B 2013 from the original DVD using my licence key, directly over the top of the ISO installation. Once complete, Outlook 2013 and GA Sync have been running well.
|Scottyben||5/29/13 2:34 PM|
I was also able to get this working with the reg fix. I already had Office 2013 installed but not configured. I then installed office 2010. Downloaded and ran GApps set it up with outlook 2010 followed the replace rule for the reg edit and imported that back to the registry. OPened Outlook 2013 and Bam here we go with Google Sync. I then uninstalled Office 2010 and restarted. Everything is working fine. No problems here thanks for the fix Ericbe. Nick there is a new way to sign in with google apps sync you verify your account on the web instead of the GApps sync software. Enjoy everyone.
|Petie Zee||5/29/13 10:48 PM|
After the following e-mail from Googletards.....I rolled back to my office 2010 and I'll wait for Google's fix...if ever. I specifically like the "most likely will never" sentence....
Thank you for your message. I understand that you are experiencing some issues when installing the Google Apps Sync for Microsoft Outlook.
It’s currently not possible for our sync tool, which is installed as an Outlook addin, to work with Click-to-Run Outlook. Outlook simply doesn’t allow it at this time. With the arrival of Office 2013, Microsoft appears to have pushed the expansion of Click-to-Run versions of it’s software. We have no control over Microsoft’s decision to do so. Given the architecture of Outlook’s Click-to-Run version it has and, most likely, will never allow for our Google Apps Sync addin to function.
The MSI version of Outlook 2013 does support the latest version of the Google Apps Sync tool. If you currently have the Click-to-Run version of Outlook, please consult with Microsoft or whoever you purchased the software from to purchase the MSI version.
If you’re not able to install the MSI version of Outlook 2013, you can always sync your Google Apps account to Outlook 2013 via IMAP, as described at https://support.google.com/mail/troubleshooter/1668960?hl=en&rd=1. Additionally, you’re free to use an MSI of Outlook 2010/2007 with the Google Apps Sync tool as well.
I know this is an inconvenience for you, but I hope you’re able to understand that given the constraints of Microsoft’s software, we’re not able to accommodate Click-to-Run versions of Outlook. Feel free to reach out to me if you have any further questions.
|Gary Tutt||5/30/13 3:31 AM|
I know its MS fault (wouldn't we all like to get rid of Office) but Google just lost a 1000 user deal over this. As IT Director I am trialling Google biz apps with Win8/Office 2013 which of course I have not been able to do for four weeks. Took me two weeks to get Office 2013 working and I still hate 8.
Sad when consumers get in the middle of a fight and are disregarded.
|Dietmar Lutz||5/30/13 5:55 AM|
just tried it. Works like a charm!
|RayneLaw||5/30/13 8:10 AM|
Another way to get your calender and address book is to subscribe to your Gmail calender (still working on if you can update it through Outlook however). As for the address book you can also scan AD using an LDAP query to get your directory listings. Again however this is just a work around.
This email was sent by a company owned by Pearson plc, registered office at 80 Strand, London WC2R 0RL. Registered in England and Wales with company number 53723.
|David W. Hershberger||5/30/13 4:32 PM|
Thank you for this info, Ericbe!
It worked perfectly for me with Office 2013 x64 Home & Business on Windows 8 x64. I had Office 2010 x64 Home & Business already installed, with Outlook configured with Google Apps Sync 3.3. All was working fine so I was hesitant to install MSO 2013 (again).
But after reading your post, I exported the registry key per your instructions and installed MSO 2013. Then I imported the altered registry key and launched Outlook 2013. I selected the already existing profile (the one Outlook 2010 used) and everything worked perfectly! Even the calendar sync!
After that, I uninstalled MSO 2010, rebooted and all has been great so far! Thanks again!
|Rob.||5/30/13 6:17 PM|
I have to ask... are you using the C2R version with a 1000 seats. Even with as little as 10 seats of offices, Open/VLK Office cheaper than C2R retail.
|aysmark||5/30/13 8:21 PM|
Rob no one with 10 seats is buying retail. VLK is double the price of OEM, which is what most people in business are running. I sell and service computers for a living so I know exactly what the prices are, and I can tell you that not one of the 10-100 seat offices I have supported over the years has had Open licensing unless they were a charity and thus qualified for discounted pricing.
Anyone else will pay $400+ for Office Standard VLK, vs $180 OEM with a new computer. Not even sure why anyone would buy VLK? So this issue affects the bulk of Office/Google users, not the minority.
|Nick Semenkovich||5/30/13 8:31 PM|
We ended up with a pile of 2013 licenses for $148 ea. There was a while where 2010 Home and Business purchases came with free 2013 licenses ...
Either way, we have a lot of home users with various Office versions who expect GASMO to just work.
|Rob.||5/30/13 9:07 PM|
You can't compare OEM/Retail to VLK. Many of the additional benefit of VLK and key differences aren't obvious, such as easier activation (universal key), per user licensing (not device) and the license is transferable. VLK isn't for everyone.
I concede in some regions the pricing gap might be a bridge to far.
Anyway we are getting off topic, but if I may make one last point...I'm sure you are aware of the challenges around OEM and retail license activation, in larger environments (10-100). With OEM or Retail licensing, the key is different for each device and the process is largely manual and a PITA to manage.
|Gary D Tutt||5/31/13 1:48 AM|
its not or certainly not in UK.
We get 2013 for £160 it was £140 until UK got brought in line with Europe. They want around £300 for VL/OL office on 3 Years. We replace PCs every 4 years. Try getting that past my CEO (99% owner in £50m company growing at 20% a year) with the argument its easier for IT! I can not go VDI route for this reason and now it seems I can't go Google to replace a old and ailing MDaemon/pop3 set up I inherited. Your major competitor matched your price yesterday. Loathed to do it but at least I know Office will be supported.
So much for the myth of the cloud.
|oldfathertime||5/31/13 2:23 AM|
Here is the workaround that has worked for us so far to get Click to Run Office 2013 Home and Business working:
i. Install Office 2013 Pro Plus Edition from here http://azcdn01.digitalrivercontent.net/office2010/X18-65189.iso (this is the official Microsoft Digital River distribution channel). Ensure you do a custom install and select only the apps that come with Home and Business (Word, Excel, One Note, Powerpoint and Outlook). There is no need to enter any serial number
ii. Install GASMO and configure the user's profile. If there are multiple users, log on as each user and configure their profile.
iii. Confirm Outlook works and syncs with Google
iv. Visit http://www.office.com/setup and install the click to run version of Office 2013 Home and Business
v. Uninstall Office 2013 Pro Plus
vi. Reboot and confirm Outlook still works
As a final note, one of my colleagues has said it is even easier - that you just need to have one machine running Office 2013 Pro Plus. Use that machine to configure the outlook profile with GASMO then export the corresponding profile from the HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles then import this to the machine with the click to run version.
|urzamoon||5/31/13 7:03 AM|
Taking the advice from this forum, especially Ericbe, we've put together a step-by-step guide for users to follow, showing how to get Google Apps Sync working with Outlook 2013:
We've tested it and it works fine for us - your mileage may vary!
|Rob.||5/31/13 7:32 AM|
@Gary. If you're on that cycle, which is pretty typical, SA will make a big difference in the seat cost. Have you considered that?
|Chris Kanter||5/31/13 8:42 AM|
Genius - worked perfectly running Windows 7, Office Home and Business 2013.
Many thanks! specially for the link as well!
|James Atlee||5/31/13 11:34 AM|
Regarding the registry hack solution by Ericbe, how stable and reliable will that be? Isn't there a chance it will break upon running any Office or GASMO software updates?
Also, to anyone posting a success in here, please specify what solution you used since there are several very different solutions described in here.
|Jon Meyer||5/31/13 5:35 PM|
Ms Stepanova -- you are a lifesaver! I followed your instructions and had everything resolved within 30 minutes. Thank you for taking the time to document this workaround.
What is amazing to me is why Microsoft makes it so hard to get the ISO files -- basically you have to rely on a 3rd party to give you the download location.
The information in this communication, including all attachments transmitted with it, is confidential and may be legally privileged. It is intended solely for the addressee. No confidentiality or privilege is waived or lost by any mistransmission. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you received this message in error, please contact the sender or Greenway Solutions immediately and destroy the material in its entirety, whether electronic or hard copy. The sender does not accept liability for any errors or omissions.
|(unknown)||6/1/13 11:58 PM||<This message has been deleted.>|
|Dom||6/2/13 9:15 AM|
I just wanted to point out that I downloaded and installed the Office 2013 OPK (OEM Pre-Installation Kit). It pre-installs all versions of Office 2013, the correct version being activated with the customer's serial number.
Unfortunately the OPK installs a Click-to-Run version of Office 2013 when you put in the Office 2013 H&B Box serial number.... so this is a dead end.
|Gary D Tutt||6/4/13 12:24 PM|
So I got a new quote, £329 3yr service assurance!
We keep PCs 4 years. So £438.66
I can get OEM office £160. So £69.66 saving per year per seat. That pays for premium 365 email account. Or £69660pa.
Also what has not been discussed is yes there is a fix/hack but can potential customers take the risk that google/MS don't stop the hack. I would have 1000 users, 200pa new ones and career threatening problem.
|Cole Linsley||6/4/13 1:32 PM|
Well if it helps since Microsoft is now a Direct Competitor of Google offering Cloud Services I dont think that any kind of Google Plugin is ever going to work right with Outlook anymore.
|Rob.||6/4/13 6:17 PM|
@Gary With that number of seats you are in the Select/Enterprise range. I don't think Open will not provide the discounts you seek. You are best to contact MS and discuss.
|Allan Fried||6/5/13 6:24 AM|
I am following these instructions. I have installed Office 2010, now cannot get APP SYNC to install to even create the id. I keep getting an installation error.
Any guidance would be appreciated. The migration tool install, but the installation does not even get to the place where the gsync32 file mentioned below gets installed.
|Cole Linsley||6/5/13 6:34 AM|
I believe from other sources that I have been reading is your getting that error because Microsoft kicked it out, I could be wrong but that is what I have been reading.
|Allan Fried||6/5/13 6:39 AM|
I am trying to start this with Outlook 2010, and when I install App Sync, I keep getting an installation error. I ran the trace files and the only error I get is from "Profile Editor" which is as follows:
The installation doesn't get far enough to put any files on my computer, so the gsync32.dll file is not in the mentioned folders.
Any suggestions on next steps?
|robscott27||6/5/13 7:03 AM|
I had this happen to me when I first went through the process. What I ended up doing was uninstalling Office 2013, Outlook 2010, and the Google Apps Sync tool. All of it. Reboot. Then I reinstalled Outlook 2010 and Google Apps Sync. Once those two were back on, I ran the "Set up a Google Apps user" and got the profile loaded into Outlook 2010. As a side note, the authorization process for the Google Apps Sync now goes to a web site first to verify the username and password and then adds it to your local system. Make sure the profile you've added works in Outlook 2010 before moving on.
Once all of THAT was installed and working, I then installed Office 2013. At this point, you can follow the previous instructions as provided - open the registry editor, export the key, find/replace, import key back into the registry, and you should be good.
I've done this process (getting Google Apps Sync to work with Outlook 2013) on two different machines and both are now working. On the one machine, I had to do the uninstall/reinstall as described above. On the second machine, I didn't need to uninstall everything - Google Apps sync installed without issue. This could be due to the fact that I had not run any portion of Office 2013 (especially Outlook) prior to my installing of the sync tool.
So, worst case, just uninstall all of the two versions of Office and the Google Apps tool, and reinstall them in the order described above. After Outlook 2013 is working, you can safely uninstall Outlook 2010.
|Muffe||6/5/13 7:53 AM|
The guide that oldfathertime wrote worked but with some issues.
The problem I had was that click-to-run office was already installed. This made it difficult because even if I uninstalled GAS and office 2013 and then installed the Office 2013 Pro Plus I still got the "google apps sync failed to install error". I didn't see any way out of this else than to reinstall Windows. After I did this I could install Office 2013 Pro Plus and GAS and continue with the guide.
What did I miss to uninstall? Is it something you need to delete in the registry? Any ideas?
Would be very grateful if someone had a solution since I have two other users who wants GAS working. Reinstalling Windows is not a solution for them.
|Ericbe||6/5/13 8:01 AM|
I had a similar issue, found this:
It tells you exactly what registry keys are preventing the install of GAS. I got some new computers coming in the office over the next few days, going to see if there is a way of installing GAS without having to install an MSI version at all (by renaming reg keys).
|Allan Fried||6/5/13 8:45 AM|
This did the trick for me. Thank You!
|Brad Henderson||6/5/13 8:11 PM|
Ericbe, I went to your link but it just tells me that I have a ClicktoRun Outlook but doesn't tell me '"exactly what registry keys are preventing the install of GAS" I have just purchased 5 copies of office 2013 and need to sync them with our corporate google apps for email etc. I am beginning to feel rather sick. Is there a solution by renaming certain registry entries. I have deleted ClicktoRunStore completely and renamed ""ClicktoRun"" to ""ClicktoRun-old"" rebooted, but to no avail.
|Allan Fried||6/5/13 8:51 PM|
Now I am challenged with the registry edit. I export and do the find/replace without a problem. However, when I import it I don't think it holds.
If I do the export again, the files are not changed, I can do the find/replace again.
When I open 2013, App Sync doesn't start and when I go to App Syn it fails to launch.
I am definitely closer, just not sure what i am missing.
|Trailerman||6/6/13 1:08 AM|
Ericbe - how does the vbs script you referenced tell you which reg keys are blocking GAS? When I run it, I just get a notification saying I have a click-to-run version of Outlook installed, no further information.
Thanks for your help.
|Dan Pugh||6/6/13 8:28 AM|
inc case it helps we got working by installing the trial of 2013 (office pro plus) without activating
run google apps sync
then running click 2 run to install activate (with proplus still installed)
then uninstall propplus
bear in mind that with a trial by the time the trial has run out there may be a more permanent solution
|Dan Pugh||6/6/13 8:30 AM|
also emclient is really good alternative to outlook - if i was starting from scratch i would consider home and student plus emclient and save a bit
|MBoyer||6/6/13 2:25 PM|
Um, this may be a silly question, but how do I edit the .reg file? There is no find and replace function in regedit and I can't use notebook because the registry won't take a file edited on notebook, even if I save it as a .reg file.
|MBoyer||6/6/13 2:47 PM|
sry, notepad, not notebook
|s0v3r1gn||6/9/13 8:55 PM|
I don't see how this is the fault of MS, seems like it is Google refusing to play nice and blaming MS. If the fix is as simple as installing under pro then exporting/importing a registry entry why the hell can't Google just generate the registry entries? I think I will install my Office 2013 Pro copy from MSDN on Win 8 and Win 7 VMs and take a look at exactly what is included in the profile registry entry and see if I can't whip up a script to automate the profile creation and import skipping the extra install.
|Dan Pugh||6/10/13 1:28 AM|
hmm I see some responsibility from MS People cannot buy office 2010 any more and downgrade rights (allowing people to use 2010) which have been around for years suddenly get removed
click to run gets enforced and MS support are not allowed to supply MSI version breaking all plugins to Office at coincidentally the same time.
by coincidence 2013 will not work with exchange 2003 (there are many many installations out there) - MAPI has not changed though so not for technical reasons.
oh and it wont install on XP (which I can understand a little)
lots of our customers hit by this - in general software developers try to get their software running on as many operating systems as possible.
The cynical part of me says that maybe there is an attempt to push organisations to office 365 and away from the only alternative
|s0v3r1gn||6/10/13 9:39 AM|
I do see your point and agree with the idea that MS must be trying to push 365. I guess each company has some blame here and are both being too stubborn to do right by their customers.
|Michael Lange||6/10/13 9:56 AM|
I've been following this thread now for a couple of weeks, and I have to say I do believe it is Google's problem to fix and for a lot of reasons. While these work around's do work, they really are not practical for larger deployments or in our case a Google Apps Reseller with a lot of different clients to support. Google has a lot of smart engineers, surely they are able to solve this click-to-run install problem, even if they have to make special registry entries to accommodate. Sure Microsoft would like more people to use 365, do you blame them? That is what you would expect of them. In my opinion Google has been stubborn to accept most corporate users are not going to give up their use of Outlook for an email client. The browser based client is not a substitute. I plan to give this a little more time with hopes Google will take some action, if not I will have no choice but to give more serious considerations in moving clients to Office 365.
|Admin CNW||6/10/13 1:04 PM|
that's 2010, not 2013.
|Rob.||6/10/13 8:45 PM|
It's solvable, but it requires a major re-engineer of the current product to make it work.
Simply put, C2R software operates in it's own isolated firewalled bubble (Virtual Machine) and it's invisible to other programs running. If a program such as GASMO wants to interface with C2R Outlook, it needs to be running/launched inside that bubble. The current architecture of the GASMO doesn't cater for that.
The core issue is that the GASMO setup process cannot see or use the necessary Outlook components (MAPI) to proceed with setting up the email profile as the C2R (App-V) hides it.
As you put the workaround isn't practical for wider usage. The current workaround tries to solve this by installing the MSI version and MAPI components that the GASMO setup process needs to setup the profile successfully. Once setup and the necessary registry and files exist, you can then tweak the Outlook profile in the registry and install C2R Outlook and it will read/import that profile.
Theoretically it's possible to launch the GASMO setup inside the C2R (App-V) environment, to bypass the need to install the MSI version. I haven't tried it myself yet, but others might want to experiment.
When outlook is running
|Chris-PPS||6/11/13 4:12 AM|
Doesn't look like that works.
The Command Line Switch “/appvpid:<PID>”
This allows you to apply the /appvpid switch to any command which will allow the command to run within the virtual process of the virtual process you selected by its PID (Process ID) as in the example below:
To obtain the process ID (PID) of your App-V process, use the command tasklist.exe from an elevated command prompt and obtain the PID of your process. This method has the advantage of launching the new executable in the same App-V environment as an already-running executable.
Tried using the PID of Office, OSE, etc. etc. but no luck again.
Going to try using the App-V for Desktops - http://support.microsoft.com/kb/2848278
|Chris-PPS||6/11/13 6:00 AM|
No luck at all, the AppV Client doesn't even pickup Office.
|Rob.||6/11/13 5:04 PM|
Damn. Not surprised the AppV method didn't work. My understanding C2R isn't AppV, but a variant.
What was the error/show stopper?
|Chris-PPS||6/12/13 1:09 AM|
Installed the App V Client for desktops, ran the powershell to return the UID of the AppV app, and it returned nothing!
Also suspect this is problem is extending much further - Sage for one don't offer compatibility with Outlook 2013 - I'm wondering how many applications that send email via Outlook will stop working???
|Rob.||6/12/13 1:24 AM|
Quite a few accounting Apps use MAPI and are broken with C2R. Few CRM's too, plus a few PBX desktop integration app that uses TAPI (sister API to MAPI)
|Rob.||6/12/13 1:32 AM|
Were you able to get a cmd prompt open inside the C2R instance, via the PST open dialog?
If not what error did you get?
|Chris-PPS||6/12/13 1:45 AM|
Yes, can get the cmd prompt open, or start the GASMO install directly. Still the same click to run not support error.
You can get the same thing buy using the cmd /appvid:PID OF OUTLOOK - but again same error from the GASMO install.
Yeah, causing major problems with a lot of our applications - my next call is to Sage...
|Chris-PPS||6/12/13 1:46 AM|
I did notice that the pro plus install / removal trick removed MSMAPI32.DLL from common files/system/MSMAPI folder.
|Chris-PPS||6/12/13 3:26 AM|
After speaking to other software companies, sounds like we need to continue asking Microsoft for an MSI-based install and asking Google to update the plugin.
|Rob.||6/12/13 5:49 AM|
Might have to get out processmon http://technet.microsoft.com/en-au/sysinternals/bb896645 to sniff the installer, to see what it's looking for. If we can trick the installer, it should work. It's probably looking at some file or registry setting to see what edition is installed.
|Chris-PPS||6/13/13 1:02 AM|
There is another possible workaround, and that is to use ActiveSync. Unfortunately, Outlook 2013 only supports the newer version, Google publishes the older version...
Not sure if you can force outlook or Google to change.
|oldfathertime||6/13/13 1:22 AM|
I would forget about that - Microsoft have already blacklisted the entry of "m.google.com" on the Surface with the recent Mail/Calendar/Contacts app update and will likely do the same for Outlook 2013 if Google publishes a compatible Activesync.
Overall the year so far has been a frustrating mess for Google Apps interoperability with Microsoft products.
|Rob.||6/13/13 1:53 AM|
Seems rather convenient for MS, but MS dropped support for the older activesync along with Exchange 2003. I doubt the code is there to make it work.
A few games are being played as Google dropped AS support for the free Edition of Google Apps. Few rumors were going around why that was. Either a licensing deal expired and couldn't be negotiated. Or they just do want to support each others profit model propped up by proprietary tech.
|SimpleAssistme.com||6/13/13 2:15 PM|
There is a trial version of Office Pro Plus 2013.
|Chris-PPS||6/19/13 1:39 AM|
OS and Outlook requirements on this page: http://support.google.com/a/bin/answer.py?hl=en&answer=148484 doesn't actually say it doesn't work with C2R 2013, only 2010.
I assume this is a typo?
As you can't get hold of 2010 anymore, not that helpful.
|Rob.||6/19/13 1:49 AM|
|blackrk||6/20/13 1:28 PM|
This is the only fix that worked so far.... However, now when I go to install GASMO I get the message Google Apps Migration for Microsoft Outlook (Succeeded) but the Google Apps Sync for Microsoft Outlook (FAILED) When reviewing My Programs, the Migration tool is the only think installed and Google Apps is no where to be found... "Never Installs
|Dan Pugh||6/20/13 1:48 PM|
Follow more detailed instructions earlier in the thread (user oldfathertime ) but as rough guide...
1. Do not install home and business.
2. Download office pro plus trial
Outlook should show as activated.
|blackrk||6/20/13 1:55 PM|
Yep, did all these steps and it will not install, Fails...
|Dan Pugh||6/20/13 2:17 PM|
Yes its really annoying
The Google software will only install the migration tool and fails on the sync tool
This is because the click to run registry entries are not removed properly during its uninstall
There are two places (Google support can send you them, one is wow64)
The Microsoft fixit in the link above may do it. If not then
1. Uninstall all office via control panel
Hopefully Google will release an update soon that makes this easier!
|Thommyto||6/23/13 1:41 PM|
I tried this outllok2010-gsync-regedit-install 2013-import reg file-run 2013 trick.
Profile is set up, but when loading it in 2013 I get:
"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. An unexpected error has occured.
MAPI was unable to load the information service gsync.dll. Be sure the service is correctly installed and configured."
I checked the path in Environment Variables and seems ok.
Also in Outlook 2010 Google Sync still works properly.
|Thommyto||6/23/13 1:45 PM|
Regarding the "Final Note": How did your collegue install GASMO without a comaptible version of Outlook on that other machine?
Or did the installation work simply afer installing the reg-key, or is it not even necessary to install GASMO then?!?
|Dan Pugh||6/23/13 1:52 PM|
For that method make sure you use 32bit versions of office throughout.
Have had more success using pro plus trial method personally.
|DJCJ||6/23/13 11:57 PM|
No good - did everything as required - until installing GASMO on Outlook 2010. It still says its a Click to Run version - despite uninstalling every single Office related product I have, restarting and installing a full trial version of Office 2010 only for it to say on a dialog box that Click to Run installations are not supported. What!? I have tried every single fix in the book - even ringing Microsoft direct today and have them take over my computer remotely and download the full enterprise (2.5Gb) version on my machine. Same thing. This is insane and has now made me that as well!
|Thehoff77||6/25/13 2:59 AM|
Hi DJCJ ... Gmail support advised there are 2 registry keys which have to be removed for Click to Run to be removed effectively.
The root cause here is because there are Click-to-Run registry keys remaining in the Registry Editor. To resolve this, ask the user to perform the following steps:
1. Ensure that the user has uninstalled Office 2013 as per Start > Control Panel > Programs & Features > Uninstall.
2. Click on ‘Start’.
3. Click on ‘Run’ or search for ‘run’ and execute the program.
4. Type in ‘regedit.exe’.
5. Click on the + symbol next to ‘HKEY_LOCAL_MACHINE’.
6. Click on the + symbol next to ‘Software’.
7. Click on the + symbol next to ‘Microsoft’.
8. Click on the + symbol next to ‘Office’.
9. Note if ‘15.0’ exists. If so, delete it.
10. From there, collapse back to ‘Software’.
11. Click on the + symbol next to ‘Wow6432Node’.
12. Click on the + symbol next to ‘Microsoft’.
13. Click on the + symbol next to ‘Office’.
14. Note if ‘15.0’ exists. If so, delete it.
|zolthar||6/25/13 4:49 AM|
As to what "Thehoff77" has stated, you MUST remove the registry keys otherwise you get issues.
I had tested this by mistakenly installed the CTR first and needed to fix it.
My steps are as follows (no liability is taken for my advice):
Dont bother speaking to Microsoft for MSI or Full install, they will point you online to office.com which are all CTR anyways!
|DJCJ||6/25/13 7:08 AM|
Got all the way through Steps 1 through to 8 fine but again we have a problem with the Sync App.
"The Google Apps Sync operation has failed. Please re-try after re-installing Microsoft Outlook or contact your system administrator."
I even went back and deleted my Outlook profile too and rebooted yet again.
At least its installed on my machine now! It does show up on the Programs list - it just won't work. Think I'll just concede defeat on this one, and purchase a third-party sync app like CompanionLink or something like that. This app was obviously not meant for me - I finally get that now!!
|sho5885||6/25/13 12:51 PM|
|Dan Pugh||6/25/13 2:30 PM|
Slight mistake in those instructions I think although mostly there.
Clean registry just in case
Do not uninstall pro plus until you have email working inside outlook including secondary and delegated accounts!
As soon as you uninstall pro plus Google software will not work as it cannot see that outlook is installed with click to run.
Pro plus is needed to create the outlook profile which is later used by click to run version.
If frustrated try emclient as a stopgap as for as it will get you up and running quickly and the two coexist fine.
|Matzahman||6/25/13 2:50 PM|
Thanks for all the comments guys. Unfortunately I was unable to get this working... most frustrating 5 hours I've ever spent troubleshooting. Looks like I need to find a better solution.
|GTA Tech||6/28/13 9:27 AM|
Hello I think I found a better solution as I am performing a fresh install of Office 2013 home and business purchased via product key and box.
So unfortunately I performed the Click to Run install.
However, after signing in to Office365.com
1) Click on Install Office
2) Click Install form Disc
3) Select "I want to burn a Disc"
4) You can now download an image file for your Office without jumping through hoops.
I am trying this now but will need to uninstall the Click To Run install first then extract the IMG setup files to a folder.
I will report back my success so hopefully this saves someone else the trouble. But I will definitely be burning a DVD from the image file for future installations.
|Michael Lange||6/28/13 9:33 AM|
I'm afraid you are not going to get any where with this solution, even though you are installing from a DVD you will still be installing the CTR version.
|Dan Pugh||6/28/13 12:24 PM|
The office 365 version is pro plus and needs a valid subscription.
Slightly harder and more complex than just using the trial method
|Max with X||6/29/13 2:03 PM|
Hi, I tried your work-around, but GASMO failes to install. I was able to install Office 2013, then went to the GASMO page, clicked install and got grumpy when I saw a box stating: Successful: Google Apps Sync Migration Center; Failed: Google Apps Sync.
The weird thing is that even I go back to my previous Office 2010 (which worked with Google Apps Sync before) I am receiving the same errand.
P.S.. Thanks for your work around explanation anyway :-)
|Dan Pugh||6/29/13 2:23 PM|
You need to remove the click to run registry entries.
This always has to be done manually.
Remove registry entries (see previous post)
|Max with X||6/29/13 4:09 PM|
Hi Dan, thanks for your quick help. I didnt read through all the posts here, so I missed the one with the registry explanation.
All fine now, Office C2R now works with GASMO.
Have a good Sunday!
|zolthar||6/30/13 7:25 AM|
Here is a modified install process after again spending over 3 hours fixing more clients - this is a REAL S**T of a situation I'm in as we cannot charge time for fixing these issues!!!!
The following are based on various articles from posters above and my own experience and I will ASSUME that you want to remove ALL OFFICE EXISTENCE from a Windows 7 machine:
Google (of what I thought) with its infinite glory and genius cannot get this to work especially when CTR was introduces in Office 2010? How does CTR affect Google Apps -- better yet, why can't Google work/mimic like an exchange server?
I have to modify an existing customer and I will test by exporting the registry at different points and see if that works without having to do the install - real pain having to wait for installs to finish!!!
|oldfathertime||6/30/13 8:34 AM|
you will soon get tired of this workaround taking hours to set up a single user. You are bending over backwards to fix something that is not your fault.
It's simple - tell your clients now that outlook is no longer supported and they must use the gmail interface. Just tell them that.
|Stephanie Dragon||7/1/13 4:43 AM|
You are correct. This workaround really is not practical for a larger number of clients. Mr. Schmidt needs to learn from his past, remember Novell, once the leading network OS now most new IT people don't even know the company. If not careful Microsoft will do the same thing to their Google Apps for Business as they did to NetWare. Finger pointing don't fix anything, Google HAS to find a way to install GASMO without any work around or companies will start flocking in large numbers to Office 365. My clients will NOT give up their Outlook. So far I have squeaked by continuing to install Office 2010, but of course I will not continue to be able to do this much longer. I have already started investigating Office 365. History is a funny thing, companies like Google should pay attention to it. Remember WordPerfect, Quattro Pro, GroupWise, NetWare? Please pay attention to your past Mr. Schmidt and get this GASMO issue fixed!!!
|Gary D Tutt||7/1/13 5:16 AM|
Well said but google will not notice until the share price is affected or its on the mainstream news. Surprised the latter has not happened. I was going to contact BBC Click as this shows the risk of the multi-product/supplier cloud. Thank a higher being that I was still trialling Biz Apps.
They've lost me and that's 1000 user growing at 20% a year.
|Dan Pugh||7/1/13 6:51 AM|
in defence of google whilst I think they can do a little to make the software easier to use (e.g. checkbox to ignore the clicktorun registry check) I don't think this is entirely their fault.
Microsoft seems to have deliberately re-engineered their software to be undetectable.
it breaks _all_ plugins sage/crm/voip/etc
coincidentally this means it will only work properly with office 365 - how convenient!
presumably now google have to reverse engineer the autodiscover functionality of outlook and implement accordingly so that google appears as a Microsoft Server
not a simple fix - office 2013 also detects the server type which is the only reason office its not compable with exchange server 2003
unfortunately it is unlikely that google will be able to force Microsoft to open up their software or to introduce plugin system for Click to run and will have to opt for automating the complex bodge we have found.
I suspect this goes against the grain of every developer who exists as it will require a lot of man hours and could be removed again by MS at will
so the most likely fix is that Microsoft allow customers to convert to msi version as they did with 2010 in order to allow customers to use their own software
|Timothy Harrison||7/1/13 8:07 AM|
I have developed a program that gets Google Apps Sync working with Outlook 2013 Click-to-run, in that it will allow you to sync. It doesn't support adding delegate accounts or using the migration tool at this stage, but you can set up an account and get it to sync. I'll have a limited free beta out by the weekend if you're interested.
|Dan Pugh||7/1/13 8:17 AM|
count me in,
|mwbeauchamp||7/2/13 8:55 AM|
I would like to get in on this free beta.
|Brandy McNeil||7/2/13 11:07 AM|
|captain11thdivision||7/2/13 7:55 PM|
Do I need to uninstall Pro first before installing the CTR version?
|Dan Pugh||7/2/13 11:50 PM|
Not when I did it last (trial version of pro)
|mlange||7/3/13 4:21 AM|
I would like to try the beta.
|scdecbaker||7/3/13 8:03 AM|
Sync google with outlook 13 in Home (not home and buisiness) version?
I have the home version. Anyone tried the workaround with this?
|Rob.||7/3/13 8:13 AM|
Home and Student doesn't include Outlook..Only Word/Excel/Onenote/Powerpoint
|scdecbaker||7/3/13 9:16 AM|
Rob I have Home 365, not student. From the UK if that makes a difference...it has outlook.
|MW-Norway||7/3/13 1:38 PM|
Level1 - I have tested this and it worked great with some adjustments since I already had ctr version installed on my pc. I used the MS FixIT to remove ctr 2013, then I followed your description. After uninstalled Office 2013 Pro Plus, the Icons for Home and business also was removed so i did a "repair" for HB 2013 in add/remove programs then everything was ok.
I also bought 5 x Office 2013 std volume license to use with my customers, To install this on a PC with already tested ctr version i had to use "fix it" to remove previous version and make the std version work. I have already present for my customers that the price increase when ordering new pc's since we must use volume licenses instead, but now I will also test with ctr since it seems ok .
Office 365 or Exchange is not an alternative ....Yet.
|Ryan Mullins||7/3/13 5:43 PM|
I would love to be apart of the beta. I just finished building 5 new PCs for the office and have been trying to delay installing office in the hopes of figuring out a way to get the accounts set up without dealing with the work arounds
|Dan Pugh||7/5/13 3:16 AM|
just spoken to google support as an enterprise support case. I asked what the official response was and after checking to make sure and they have said:
The Google Apps sync tool is waiting for approval from Microsoft.
Once Microsoft have approved the software/plugin as compatible with Microsoft Outlook the software will work.
Whilst I imagine Microsoft are not rushing to do this it does sound plausible, provide some hope for a long term solution.
Thought it was worth sharing!
|Ryan Mullins||7/5/13 9:11 AM|
Thanks for the update. Certainly provides a glimpse of light at the end of the tunnel. This is very frustrating from an IT director. While I could easily implement workarounds with alternate programs instead of Outlook, the powers that be want to hear none of it, and want me to look into changing our e-mail from gapps to Microsoft. An actual fix from Google, or even the workaround that Timothy mentioned the other day that could be ready this weekend should make things easier. I've tried the workaround and it works, my issue is that we have a bunch of people floating between two offices, who don't always sit at the same desk, so I never know when a profile will be needed at a certain desk.
|Dan Pugh||7/5/13 9:54 AM|
I hear you there! we are a reseller and have literally hundreds of users and are forced to sell home and business so its a daily issue for us.
At the end of the day this sort of problem occurs just as often with Microsoft products and in this case is completely the result of Microsoft actions.
We are also a ms partner and sell/support 365 and if you have ever tried to get through on the phone you will start to see the difference - MS support is currently not great in terms of quality or response times (45 minutes on hold to support common).
Another example has been that office 365 doesn't support MS server 2012 for example for ADFS - fairly shocking in itself in not supporting their own products.
both cloud products are great but have their issues (check out the requirements from Microsoft for single sign on - 3+ servers that aren't domain controllers!)
also its not just Google apps sync that is affected its _all_ plugins!
e.g. policypatrol which is a useful bit of software used for distributing signatures to outlook; and many more
If the delay is costing you money then I would recommend going with a volume licence - either for office or just outlook.
this allows you to use on terminal server, provides an MSI for group policy deployment, downgrade rights to use 2010 (2013 is quite buggy currently and crashes for both office 365 and google apps) etc etc.
The price difference between o365 and google means that the investment will pay for itself - you get better functionality and are not tied to a specific software manufacturer who can be difficult at times.
pity us resellers as we are having to roll out to large numbers of end users and are forced to absorb the costs in time associated
it would be easy for me to switch my default recommendation from google to office 365, but I still recommend google where appropriate
It is well priced reliable and google drive is great - in a few months this issue will (hopefully) be a distant memory.
|Rob.||7/5/13 5:04 PM|
|Timothy Harrison||7/5/13 10:26 PM|
Just a quick update, the program is almost ready for beta release. I'll be finishing the code tonight and tomorrow. I haven't got much to program but I do need to test it in windows Vista, 7 and 8 and confirm it's bug free before I let it out into the wide world.
|Timothy Harrison||7/6/13 6:20 AM|
Okay, I've got a version of my program for beta testing. If you want to give the software a go, drop an email to syncfix (@) ccp.com.au with the following info;
I'll only release a few accounts during the beta just to confirm it works. I do plan on selling licenses, but at a low cost. Something just to cover the endless hours in finding a solution.
|Alejandro Fernandez de Jauregui||7/8/13 2:44 PM|
Can you uninstall office 2010 after doing this??
|Timothy Harrison||7/8/13 11:53 PM|
No more beta accounts are being released. I'm waiting for the beta participants to confirm everything worked well then I'm releasing the product. I'll post information when it is available.
|Covered77||7/9/13 8:24 PM|
This worked for me, but I need to do one more step.
Regedited HKLM\software\Microsoft\Office\15.0\ and removed the 'ClicktoRunStore' key and subkeys altogether.
|Damien Lipman||7/10/13 6:35 AM|
Did you manage to get the beta out?
I would be very keen to use it, if permitted please.
|Timothy Harrison||7/10/13 7:14 AM|
The program is now out of beta and with the help of the participants, I've confirmed that it works in 32/64bit editions of windows 7 and 8 with 32 and 64bit editions of 2013 click to run outlook.
I've spent countless hours getting this to work and it's now available for purchase at http://syncfix.ccp.com.au/
If you don't want to wait for Google and Microsoft to play nice and don't mind the low cost I'm charging, use the program provided on the website.
I'll have command line options and a re-seller program out very soon for all you MSP/Resellers out there.
|Chad Grahek||7/10/13 8:17 AM|
I have tested and used the utility and it works great! Worth the cost for making users happy and only takes a few extra minutes on install.
|DFWBo||7/10/13 9:53 AM|
Awesome, thanks Timothy! Works like a champ!
|David Birnie||7/11/13 9:49 AM|
I just did the registry hack and worked like a charm! Can I remove Outlook 2010 now?
|Lachlan Simpson||7/11/13 5:09 PM|
I wont read the whole thread, because I've already spent far too much time on this.
This solution worked for me, with the following caveats:
- start from a clean system.
-- remove/move/backup all pst files and profiles.
-- fully uninstall Google Apps Migration and Google Apps Sync
-- fully uninstall all versions of Office. If you have previously installed a CTR version of Office, official uninstaller here http://support.microsoft.com/kb/2739501
-- if you have had to do any of these steps, restart
- do steps listed above ( I actually threw in a reboot b/n iv and v)
- do an online repair (Control Panel->uninstall a program->choose Office 2013 Home and Business-> click "change")
|Timothy Harrison||7/11/13 10:10 PM|
For those of you that tried to purchase SyncFix in the past 24 hours, I was busy removing the last few bugs from the software. The software is again available for purchase at http://syncfix.ccp.com.au/
|EcoKevin||7/13/13 6:05 AM|
Thanks for this guys - works a treat and is so simple I can't help but think the reason it doesn't work "out of the box" is because they don't want it to. I've got Google Apps working with Outlook etc for now, but can't help but think its time to start migrating away from Google (G Mail is easier to replace than MS Office/Outlook etc).
|Dan Pugh||7/13/13 6:16 AM|
I can't help thinking that maybe too much reliance on outlook/ms perhaps isn't healthy, and perpetuating this is not healthy.
if such a situation were to arise there was no market regulation it might make sense to see what the real cost and disadvantage of starting to move to alternatives might be...
|mlange||7/13/13 6:39 AM|
Not really practical. I have less than 5% of my Google Apps for Business clients NOT using Outlook. Office (Word, Excel, Outlook) is their productivity software and quite frankly they could care less if it is Google or Microsoft on the back end handling the email. They don't see that, they see messages, calendars, & contacts in their Outlook. I have no doubt if it ever came to a decision of giving out Outlook to keep Google or switch to Office 365 for email there would be no decision to be made, they would all switch to Office 365, think about it, to the average end-user do they really see or care? As long they have clean spam free email flowing into their Outlook inbox and have all the tools that they depend on daily in Office suite they are happy happy happy customers. So I will say this again, I have no doubt Microsoft is not playing nice in all this, yet somehow Google has to over come this and make their installer work with C2R. The fact Timothy has been able to develop a solution only adds to the fuel that it CAN be done. Google used to brag on the fact they were a company made up of mostly engineers, well it's time for those engineers to step up. So many of the recent decisions by Google really have me concerned about their long-term viability in this market.
|Rob.||7/13/13 7:39 AM|
If users are that entrenched in MS Outlook, it's only a matter of time before they jump to Office 365 due to some other proprietary hurdle /feature. I can only see MS implementing tighter vendor lockin ...cough...integration with it's cloud offerings. MS have taken a beating, with the SME defection away from SBS/Exchange and are aggressively defending their market share.
Resellers need to educate and inform clients. It's a massive challenge to ween users off Outlook, but the long term advantages with going with an open standards platform aren't difficult to grasp.
Tim's solution is a great work around, but it doesn't fix the core problem GASMO and many other MAPI applications face. GASMO needs a significant overhaul to work around the C2R (AppV) visualization hurdles and that will take time. I wouldn't be expecting to see a half baked patch come out in a rush.
|Steve02a||7/13/13 12:35 PM|
This solution worked perfect on a test machine I had that never had Office or Google Apps installed.
However, I have a client computer - she had office 2007 Pro installed. Upgraded to Office 2013 with a key-card and web download. Then it got messy from there.
1. Office 2007 didn't uninstall or get upgraded. Office 2013 just installed right next to it.
2. Uninstalled Office 2007 and removed Google Apps.
3. Reinstalled Google Apps - failed
4. Uninstalled Office 2013 click to run. Proceeded with your instructions.
In the end, it all failed. I'm sure it was because I installed the click-to-run initially, then uninstalled, but it left junk laying around or registry entries. No matter what I did, I could get Google Apps to installed.
I just uninstalled everything and put their Office 2007 back on and it works. Too bad too. Because the solution you provided does work, but it only worked for me on a very clean computer. I'm not about to go create a new user account on my client's computer and migrate all her stuff over, just to get email working. Maybe it's time to ditch google apps for good. Too many problems over the last year w/this service that I want to even discuss here.
|(unknown)||7/13/13 5:04 PM||<This message has been deleted.>|
|kemolis||7/13/13 5:05 PM|
|Tony Dedman||7/14/13 5:56 PM|
Hey there OldFatherTime,
Thanks for the note. I've been battling this thing for several days and still coming up with the error that "No Compatible Versions" are found for GASync.
I previously had the full click-to-run version installed and fully uninstalled. Also tried with an MSI load of Office 2010; same errors.
Anyone know if I can delete a registry entry that GASync is looking for?
|kemoli||7/14/13 6:04 PM|
what i did was to put search clicktorun in registry editor and about 20 minutes later, i was sure that i deleted everything that was related with. that works for me!! :) i had clicktorun even from office14, so i guess it is like that... hmmm and also when office was unnistaled i search for office too or office15.
|Timothy Harrison||7/15/13 5:02 AM|
The SyncFix software I developed has now been thoroughly tested with Windows 7 (32/64) and Outlook 2013 C2R (32/64). I've also developed a command line only edition of the program and now have an MSP/Reseller licensing model and backend. If you're a reseller, MSP or simply manage a large office, make sure to drop me an email at syncfix (@) ccp.com.au to enquire about the reseller program. I've got Rob testing the re-seller side now so he should be able to report back once he has tested it to his satisfaction.
Rob has the right of it though, all my software does is hack in a patch between Outlook 2013 and Google Apps Sync that 'gets it working' and certainly isn't the correct way. That said, a hacked solution is better than no solution and working for an MSP myself, something needed to be done.
|AgimAtCCN||7/15/13 3:50 PM|
At least you get to use free Google Apps Premier as a Google Reseller, oh wait... nm.
I'm working on a plan to switch my clients that use Outlook to Office 365. Gmail.com users can keep Google Apps.
|Brett Freer||7/16/13 1:47 AM|
Timothy, Great job. Thank you. I purchased a copy today for a customer and it worked flawlessly with no problems.
|Eli Collis||7/18/13 12:51 PM|
I have been struggling with this problem all day, but figured out a solution.
Uninstall all Google Apps Sync/Migration Tools and MS Office. Follow the steps provided in the "Best Answer." It most likely still will not work, so run this diagnostic tool and do what it tells you:
For more information, check out this link:
Let me know if I can help with anything.
|Timothy Harrison||7/19/13 5:06 AM|
I've found that SyncFix does not currently work with Office365 subscriptions, only Outlook 2013 oem/retail copies. I'm working on a fix right now. If anyone has any questions or issues, rather than constantly posting on this thread, feel free to use the Q&A google group I've set up at https://groups.google.com/forum/#!forum/syncfix
|courgi||7/19/13 8:42 AM|
While it is wonderful the user base has come up with a workaround, this is completely unacceptable for business IT who must administer a high volume of computers.
|Lee Swain||7/19/13 10:49 AM|
The export profile method does not work as Google App Sync will still not install. The profile is there when Outlook opens but I can not find a way to force install GASMO.
Also the profiles for Outlook 2013 are here -
|Rob.||7/19/13 5:55 PM|
I appreciate the angel you are putting, but Google's take is....Most situations where there's volumes of PC with Office to manage, VLK is employed. If you aren't using VLK/Open licensing you'll have bigger issues with Office activations etc.
Syncfix is trivial IMO. Running a command line (runOnce) at login/profile setup make's it a piece of cake.
Don't get me wrong, the C2R issue needs to be fixed.
|Timothy Harrison||7/21/13 7:13 AM|
SyncFix now 'beta' support for Office365 and has been tested with O365 32bit. It has a weird calendar sync issue in some cases, but using Google Apps Sync in the system tray to select calendars to sync, deselecting all calendars, restarting outlook then selecting all calendars has so far fixed this issue.
|BBW01f||7/28/13 4:57 AM|
You're not an official representative of Google? Maybe you were simply following the support scripts? If this is the case you will need to log a problem ticket for anyone with some commercial sensibility to correct this travesty of a response.
If you weren't following a script then: Seriously - didn't you mean to say that Google's innovative product offerings come at the price of future proof integration with the outside world. Just admit that your architecture capability isn't one of your best strengths and rebuild your product from the ground up. No need for this childish mishegas (circa the growth period around at the start of Toddler when they are grappling with differentiated logic forms. Painful to go through but endearing to recall years later.)
OK - I did try for a statement approximating yours in premise. Something that sounded logical for 'the great unwashed' but wouldn't actually by stated past your first year in a Comp Sci undergrad program.
|dabehrs||7/28/13 7:40 PM|
Any idea when a click 2 run version sync fix will be available that will handle calanders properly?
|Timothy Harrison||7/29/13 3:08 AM|
It currently works for Office 2013 Click2Run, but some Office365 users may still have calendar issues. For most Office365 users that have the calendar sync issue, adding a new calendar in gmail, running outlook then deleting the new calendar fixes the problem. It's a complex issue and may take me some time to identify and fix so no ETA at this stage.
|dabehrs||7/29/13 3:20 PM|
I have tried to download your program but I seem to be having a problem with Google Wallet...do you have any other method of payment?
|Chris-PPS||8/2/13 5:18 AM|
Response from Google Enterprise Support:
We only offer support for Active Sync when used on Mobile Devices (ties to the Mobile Service mentioned above). Using Active Sync in Outlook or any other Mail Client is not supported and is not part of the paid service.
GASMO is an addin to Microsoft Outlook. Office 2013 is limited to the way it handles some addins, GASMO being one. At the moment, GASMO can only work on the MSI version and not Click To Run version. This means that we must change the entire infrastructure of GASMO to suit Office 2013 and because of this, we cannot guarantee we will have this in the near future nor if it will ever be available.
|urzamoon||8/2/13 8:19 AM|
It's a very sad news!
|Filippo Podeschi||8/5/13 6:31 AM|
If someone is looking for the italian version of Office ProPlus 2013 I have found the link
I hope it's not a copyright infringment, in case I can remove this link
|Chris-PPS||8/5/13 7:32 AM|
|Richard Maulen||8/21/13 3:56 AM|
you do know there is a fix available for this issue?
it allows for c2r versions to sync fully
there is a licence cost involved but so far no real issues with it.
look on other forums
|Ronny Janssen||8/22/13 5:26 AM|
This is the working solution.
|Donald Pedley||8/22/13 8:49 AM|
Great for those with a "copy" of 2010. But ours only received a license key and download instructions. now those downloads don't run and finding a copy of outlook 2010 online without all the bullshit attached is impossible.
|Rob.||8/22/13 4:35 PM|
What's the download link. Is it MS link or digital river link. Some of them expire, but if you get in contact with MS, they can normally provide a new link.
|crispynoodle||8/29/13 2:41 AM|
www.syncfix.ccp.com.au works for me.
Its sets you Gapps Outlook Sync so that its works with Office 2013.
I doesn't do delegate accounts just yet. But Calendars, Tasks, Contacts all seem to be working well.
Aussie company saves the day!
|FXTrade||9/5/13 11:54 AM|
Thanks for this solution.
Works perfectly on Win 7 64 and Office 365.
|Jonny N||9/9/13 12:22 AM|
Thanks Tim, it works perfectly and you deserve every penny of the licence fee.
That said, Google - you should really have sorted this yourself over the last year since I only switched my company's email to Google apps because it gave full outlook support. With Office 365 this is no longer the case and I feel rather let down. Please may I humbly suggest that you (Google) give Tim a call to discus how he did the fix and then perhaps you should give him a big bag of money for his time so we don't have to pick up the tab for someone else doing your job for you?
|Google Apps Sync does not work with Office 2013 Click-to-run (only works with msi version that Microsoft won't sell me)||Magnolia Delgado||9/17/13 3:25 PM|
My sync dose not work at all
|Kukui IT||9/20/13 7:03 PM|
We are a Dell partner as well as a Google partner and Dell only sells Office 2013 Click-to-Run now. It's already installed when we recieve the computers, there's now way to install it after Office 2013 Pro Plus Edition you mention. Would it work to install Office 2013 Pro Plus Edition after a click-to-run edition has already been installed? Dell do not give installation media for office or any way for us to install it, as they are imaged this way.... Please let us know if you think GASMO would work if we install in this reverse order?
|Roy Cai||9/26/13 1:28 PM|
@oldfathertime, you are the hero, man ! I followed your steps and it worked with Home and Business 2013 Click-to-Run!!! The only difference is that my step 4 is different from yours. After the installation of Click-to-Run, I did launch the program. So when I uninstalled the Pro Plus, my Click-to-Run was gone also. I had to reinstall it....
It works man!!!
By the way, ED Purtscher from Dell Tech Support found your post and asked me to give it try....
Thank you both !!!
|crispynoodle||10/11/13 11:50 PM|
Yeah it works, thanks to @oldfathertime - until something happens (maybe an update) and it breaks - usually at the worst possible time when you need to get that important email out!
If you are running a business with Google Apps, time is money, don't waste your time.
http://www.syncfix.net/ so far is the best solution I reckon (looks like they have a new domain name now). I've installed it on several machines. Takes 1 minute to do.
Here is some more info... http://www.syncfix.net/about-syncfix/what-is-syncfix/
Just trying to save people grief here. I'm not associated with Syncfix.
If Syncfix does the job - why can't Google fix their own software?
What bugs me is Google deception - still to this day they claim to be Office 2013 compatible. This damages the reputability of all those who are working in the industry with Google apps (like me!). Be honest please!
Google says "Click-to-Run editions of Outlook are not supported, such as Office 365 Home" - yes and ALL THE OTHER EDITIONS of Office 2013 Professional and Office 2013 Home and Business bought online!
|oldfathertime||10/12/13 1:56 AM|
We started using syncfix too and charging our clients for the license soem time ago too. But keep in mind
-you are paying one quarter the price of a yearly sub to Google Apps just to get it to sync with outlook
-it is not guaranteed to work with future GASMO updates (currently syncfix only officially supports 3.3 NOT the latest 3.4 (see http://www.syncfix.net/f/topic/sync-fix-installs-old-3-5-gasmo-and-not-the-new-3-4/)
Even if you use syncfix, there are still serious bugs with the GASMO software in general.
-if you right click a senders address on an received message and add to contacts, any emails sent to that contact will not be received by them even though it will be listed in your Outlook sent items (wow)
-you cannot forward calendar invites as they get 'stuck' in the outbox
-sometimes calendar invites appear 'blank,' without options to accept/decline
Of course Google could fix all of these issues but they want you to drop Outlook to use Gmail hence the lack of support for GASMO.
The real solution for companies that require outlook? - move them to office 365.
|Dom||10/16/13 2:25 PM|
FYI, update from Google last night:
Special note for users of the Click-to-Run (CTR) version of Microsoft Outlook:
CTR versions of Outlook are not supported by GASMO 3.4. At this time, CTR support for GASMO is not planned, but the product team is investigating its feasibility.
|rockthecasb ananda||10/16/13 6:58 PM|
Look at this giant thread. Google Apps sync is a joke!
|Cici Stacy||10/23/13 8:50 PM|
the office 2013 is not that compatible with google Apps, if you want to use office 2013 , it is better to get a full version of office 2013, you can buy office 2013 pro plus on www.getsoftwarekey.com
|mwbeauchamp||10/23/13 9:13 PM|
THIS IS SPAM AND FRAUD.
Do research on this site if you chose to click. They are not legit.
|Ross Cook||10/23/13 9:55 PM|
Thank you, oldfathertime. I am one more user to find your solution to be the best answer, and a working procedure.
I followed your instructions (i - iv) and was able to get GASMO to work as you suggested.
...I did have to run a Quick Repair in add/remove when finished to restore the shortcuts in the start menu... but I am very grateful for the method you provided to get GASMO up and running in Outlook 2013 for me.
|David Slagh||10/24/13 8:32 PM|
If I uninstall Office Home and Business, can I reinstall without having a problem with the 1-PC activation?
|M Bannister||10/25/13 1:54 AM|
This worked for me as well although I had to re-install the click to run version of office after I'd uninstalled the Pro version as all the programs disappeared, even though Office 2013 Home and Business was showing in the list of programs to uninstall.
Oh well, it still works.
Aims Direct Limited
Registered Office: 892 Charter Avenue, Canley, Coventry CV4 8AF.
Registered in England and Wales Number: 2644396.
VAT registration Number: 584 9146 01
|konundrm||10/30/13 9:40 AM|
It's a ridiculous cop out to blame it all on Microsoft. It's Google's decision not to keep up, not Microsoft's fault for making installation easier for millions.
Blaming things on Microsoft is like blaming things on the weather or the government, or the whatever.... it wears thin pretty quickly.
On Wednesday, May 29, 2013 10:48:40 PM UTC-7, Petie Zee wrote:
|jlimmer||11/13/13 8:08 PM|
The Office 2013 Pro link in the first step is apparently for 32-bit. Do you know the URL for the 64-bit version?
|Karthik Sridhar||11/16/13 3:22 AM|
would this workaround work with say, Windows Mail?
|Tom Suykerbuyk||11/18/13 4:39 AM|
doesn't seems to work with Windows 8.1
Anyone had the same problem and has a workaround?
|Erik Sørum||11/19/13 5:16 AM|
I have exported the registry and did the find/replace
But how exactly do I import the registry?
Do I choose the same location in the registry tree somehow?
|Daniel Pugh||11/21/13 7:09 AM|
just phoned google they mentioned that a new version that support Click to run is currently being tested...
|Goldy Arora!!!||11/21/13 7:22 AM|
Just if you don't want to wait-:
|Danny Pugh||11/21/13 7:26 AM|
that link only works for 2010 though, not 2013...
|Gary Tutt||11/21/13 7:32 AM|
gutted I got all excited that MS were getting rid of click and run.
|aed0101||11/21/13 1:21 PM|
November 21, 2013
|This message has been hidden because it was flagged for abuse.|
|Daniel Pugh||11/21/13 3:28 PM|
Fell off my seat when I read that. Hope it works!
|Timothy Harrison||11/21/13 11:39 PM|
Nooooo, this ruins my SyncFix business! That said, I'm glad Google finally released support. Now I can work on my next project.
|Deet Detra||11/22/13 12:33 AM|
Well Tim, you did a phenomenal job to facilitate GASMO with syncfix, and helped people & companies to move from crap hosted email systems & pricey ms exchange offerings...and bring people to the really amazing marketplace that integrates with Google apps... hopefully they used ur approach to fix this issue.. gladly accept any pm to a mail list of yours for future projects you have in the pipeline..(not forgetting others who figured out the manual workaround of this bugturd) let's hope ms don't try to in-fix it later down the way
|Deet Detra||11/22/13 12:37 AM|
Typo: I meant - ms don't try to un-fix it
|Timothy Harrison||11/22/13 12:43 AM|
Well, if you're in the business of migrating people to the cloud, I should have a new product for you to make your life a whole lot easier. Might take me a month or two to develop it, but I'm eager to get the ball rolling again.
|FrankM Forums-TC||11/22/13 5:55 AM|
New release as of 11/21/2013 now says C2R now supported. https://support.google.com/a/answer/153463?hl=en
|Manh Tran||11/22/13 7:54 AM|
|Snax NZ||11/24/13 3:43 PM|
Hrmm, I get the feeling that it still needs some work unfortunately.
I read the recent posts and was pretty chuffed to hear that GASMO now supports C2R... so promptly went out and organised a new laptop with Office 2013 for a client.
I installed Windows 7 (64-bit) clean with all Windows updates. Also installed ESET NOD32 7 and updates. Other software like Adobe Reader, Java and Flash Player etc.
Next, I installed Office Home & Business 2013 from CD. By default the 32-bit version was installed. (Would have been nice to have the option at install time... but that's for another day... and another forum!)
I then confidently Googled "google apps sync" clicked the "Click-to-Run" linkage which refreshes the page to: https://tools.google.com/dlpage/gappssyncstandalone and downloaded Google Apps Sync 3.5.365.980.
Half-way through the installer I get the error:
"Google Apps Sync failure
This Google Apps Sync operation has failed. Please re-try after re-installing Microsoft Outlook(R) or contact your system administrator."
My heart sank.
I then spent just over an hour on the phone troubleshooting with a very helpful Google Apps support technician, but as yet no joy. He's looking in to the Tracing files now and will get back to me. Troubleshooting steps we went through:
Has anyone out there had any luck as yet and/or see my failings from the above steps?
I'll report any findings from here and once I hear back from GA support. :)
|MW-Norway||11/24/13 11:55 PM|
Snax NZ - Exactly the same situation here - unpacked a new PC for customer, installed w7 64 and MSO 2013 CTR from office.com. and Gasmo 3.5.365.980 . I got the same error.
|Timothy Harrison||11/25/13 3:09 AM|
One common mistake is to not wait for the background installer to complete. Typically, run the Office 2013 install, wait for the background installer to finish, reboot, install GASMO.
|cksolutions||11/26/13 9:13 AM|
Anyone got this to run mine is not working.
|MW-Norway||11/26/13 10:19 AM|
I got mine working after made a new installation of Office 2013, made a reboot as Timothy suggested and installed GASMO ( after uninstalled gasmo first and deleted the google folder in C:\user\username\appdata\local )
|Sylvain Roquebert UpSell||11/27/13 1:08 AM|
For my part I've been one of those depressed users who had to use the Office-pro-plus-install-uninstall-blahblah-and-so-on trick.
When Isaw google had (at least) released a C2R version I instantly updated my computer (previously configured via the f*** trick) and it worked marvelously at first attempt...
I just went on the https://tools.google.com/dlpage/gappssync page and clicked the "download google apps sync" button (In my fury, I hadn't even noticed the C2R-related link), I installed without problem, Rebooted the PC and been able to add dalegate account (wich was before obviously impossible).
I still have to test on a non-previously-tricked computer and I'll let you know.
Hope this helps
|MW-Norway||11/27/13 2:20 AM|
I have now installed Office 2013 S H&B CTR at 5 new HP machines with GASMO 3.5.365.980 , no problem as long I remember to reboot after installed Office 2013. I have also tested to add several accounts on same user, and several users on same PC with different mail accounts. No problem so far.
When GASMO/CTR problem started I ended up with selling Office 2013 Volume Lic MSI standard at customers ( double price, but most of the customer accepted this ). A second effect of this was that several user is so frustrated about Outlook 2013 that I have switched them back to 2010 since this is possible with Volume license . I have not any problem my self with using 2013 but I understand customers points about the big negative difference between Outlook 2013 / 2010 design and colours speaking. So I will still sell some volume licenses even if CTR problem is solved.
|(unknown)||12/6/13 11:17 AM||<This message has been deleted.>|
|Valentin Hristev||12/23/13 6:08 AM|
Totally miss that update I will give it a try when clients are available ( you know Christmas holidays ) and give you a feedback.
|Valentin Hristev||1/2/14 3:00 AM|
GASMO is up and running but now i have problem with Mail delegation.
Primary account is synced OK but delegated one is not.When i check GASMO try icon message is "Outlook is offline" i remove and add delegation again and it sync ~20 mails and stop again i do that several times and it just stop sync randomly.
Any suggestions to rest user account to create it again ...etc
|Shane Ede||1/7/14 7:55 AM|
We've had quite a bit of luck with the following.
Install Office 2013 CTR
Try GASMO (sometimes it works on the first try)
Uninstall GASMO (if it doesn't work on the first try)
Go to Add/Remove Programs
Select Microsoft Office
Click on Change
Do an Online Repair
Wait for the Online Repair to complete