|Where can I give feedback on Google Music?||Advisor Elizabeth||9/22/11 3:19 PM|
We're excited to hear the interest and excitement for discussing Google's Music Beta. The Cloud Lounge is intended to be a place to discuss issues related to Google Apps and as Google Music is not a part of this product offering, this isn't a great place to channel your feedback.
The Music Beta team has set up a Contact form to send in your feedback here:
|Re: Where can I give feedback on Google Music?||el.pablo||11/17/11 4:28 AM|
That doesn't really look like a contact form. Further, such a form would not allow users to help one another. Sure seems like Google Music needs it's own area. Especially going live.
|Re: Where can I give feedback on Google Music?||bikeracer4487||11/17/11 9:34 AM|
Agreed. I've submitted several feedbacks and a few that were questions just to see if anyone would get back to me and no one did, which makes me assume that it's just a generic feedback submitter...which is what I EXCPECTED, it's just not very useful for TWO-way communication, and I imagine there a going to be a LOT of people in the coming days that want to ask questions about and discuss Google Music and I'm not sure "The Cloud Lounge" is going to cut it.
|Re: Where can I give feedback on Google Music?||kaoruAngel||11/19/11 8:54 PM|
>> That doesn't really look like a contact form.She included the link she included because it both gives you a chance to solve your own problem without contacting anyone and it doubly allows you to do just that: contact someone. Try clicking on the "CONTACT US" link. <_<
Not only is there a contact form as one would expect, but there is also the opportunity to speak to someone live over the phone, which is beyond my expectations.
>> I've submitted several feedbacks and a few that were questions JUST TO SEE IF ANYONE WOULD GET BACK TO ME and no one did
I might be misunderstanding what you meant, but have you considered that they might not have responded because you weren't really asking anything you wanted answered and instead, in your words, were "[just seeing] if anyone would get back to [you]"?
Perhaps this isn't the way things always go, but here's what happened when I submitted a question that actually had meaning to me (unless the time-zone info is off message headers, I calculate the response time as 40 minute):
Date: Thu, 17 Nov 2011 01:53:58 -0000
From: "Google Music Support" <digitalcont...@google.com>
Subject: Re: [#910404350] Purchasing Issues
Content-Type: text/plain; charset="utf-8"
User-Agent: Neotonic Trakken/combo_frontend-trakken/3.5.7-RC8
Thank you for your note.
We're aware of the issue with Google Checkout and are working on a fix.=20
In the meantime, users are able to work around this issue by using the foll=
2. Login directly to checkout.google.com
3. Try purchasing your music again
Alternatively, you can clear your browser cache and then try purchasing you=
I realize this isn=E2=80=99t an ideal work around and thank you for your pa=
tience as we work to resolve the issue.
The Google Music Team
Original Message Follows:
Subject: Purchasing Issues
Date: Thu, 17 Nov 2011 01:13:27 +0000
> AutoDetectedBrowser: Google Chrome
> AutoDetectedOS: Windows 7
> IIILanguage: en
> IssueType: music_purchases
> Language: en
> first_name: ****
> last_name: ****
> movie_issue_desc: I can't purchase anything on the music market (I have =20
> only tried the free songs so far), because it endlessly prompts me to =20
> sign-in 'once more'.
> I choose a free song from the web interface of Android Market's new Music=
> 1. It recognizes my attempt to purchase (and also what account I am tryin=
> to purchase from) and prompts me to agree to Terms & Conditions.
> 2. I click continue to agree.
> 3. "For your protection on checkout, please sign into your account again."
> 4. I click continue, am brought to universal Google Account sign-in page =20
> and need only type in password (as it recognizes I was already signed in)=
> and submit this re-login information.
> 5. I am brought back to Phase 1: Terms & Conditions agreement, where the =20
> loop repeats itself...
> music_name: John Legend - "It's Over"
> music_purchase_issue: other
> music_purchase_issue_other_text: Music Market has never-ending pre-checko=
> sign-in loop.
> refund_music: no
|Re: Where can I give feedback on Google Music?||Desplechin||11/20/11 3:00 AM|
I don't see any difference between Music Beta and Music on the GUI front; not that Beta wasn't impressive. Anyway, I'm not on Android, and at the same time would like to be able to give feedback. As a sidenote, a premium, improved version of Music beta would be a more enticing 24.99 service than the icloud (or even a $29.99). While we're on the subject, how about an amazing Google visualizer...?
|Re: Where can I give feedback on Google Music?||joe_nyc||11/21/11 1:26 PM|
what if I don't want to talk on the phone? still no other way to give feedback
The particular issue I'd like somebody to listen about: "Editing album info" does not work for one of my albums. When I click on "Edit album info", nothing happens. It works fine for other albums. Really strange. I tried to post the question on some page I was lead to from google music's help page. it looks like nobody is reading
|Re: Where can I give feedback on Google Music?||Mckin51||1/7/12 10:25 AM|
|Re: Where can I give feedback on Google Music?||Skitchbeatz||1/13/12 8:09 AM|
There used to be a way to submit a big or feature request when the service was in beta. it looks like that has disappeared.
|Re: Where can I give feedback on Google Music?||LMcKin51- Google apps-Top Contributor||1/13/12 10:28 AM|
|Re: Where can I give feedback on Google Music?||WMS||1/28/12 8:42 AM|
I tried to download a "free" song to see how Google Music works. I think it downloaded, but have no idea where it went. Bad instructions. Not a good user experience.
|Where can I give feedback on Google Music?||jo ry||4/11/13 6:31 AM|